DON'T BUY Lenovo Smart Performance - Honest Review

Summary

The script recounts a frustrating experience with Lenovo's 'Smart Performance' feature, which requires an annual subscription to resolve unspecified issues found during a scan. The author describes a problematic payment process and lack of transparency about the service's benefits. After purchase, there's no clear evidence of improvement in PC performance, leading to the conclusion that such manufacturer-specific software is often overpriced and uninformative, advising users to opt for reputable third-party alternatives.

Takeaways

• 💻 The Lenovo 'Smart Performance' feature is a built-in system app in Lenovo and Legion laptops.
• 🔍 The app scans for issues across various categories but does not disclose what issues it finds before purchase.
• 💸 Users are required to purchase an annual plan to resolve the issues found by the scan.
• 🤔 The lack of transparency about the issues before purchase raises concerns about finding free solutions.
• 🛒 The user decided to purchase a license to evaluate the service's value.
• 🔗 The sign-up process includes a link that users are instructed to copy, suggesting potential payment issues.
• 💡 The payment process was problematic, with the screen not refreshing after payment was made.
• 📞 Customer support was disorganized, with multiple numbers provided for different issues instead of a streamlined approach.
• 🕒 The support representative advised waiting 24 hours for a receipt, indicating a common issue with the payment system.
• 🔄 After payment, the app's scan and fix function showed the same results as before, without detailing specific actions taken.
• 🤷‍♂️ The user felt that the service did not provide clear value, as there was no noticeable difference in PC performance or detailed report of fixes.
• 🚫 The user concluded that Lenovo's Smart Performance service was a waste of money and recommended against purchasing manufacturer-specific software.

Q & A

What is the 'Smart Performance' feature that comes with Lenovo devices?

The 'Smart Performance' feature is a built-in option in Lenovo's system app, particularly in Legion laptops, which is advertised to users. It scans across various categories to find and fix issues on the device.

What is the main concern the user has with the 'Smart Performance' scan results?

The main concern is that the 'Smart Performance' scan does not reveal the specific issues it has found before requiring the user to purchase an annual plan to fix them.

What was the user's experience with the payment process for the 'Smart Performance' plan?

The user experienced a problematic payment process where the payment screen would not refresh after payment, requiring the user to contact customer support for assistance.

What issues did the user encounter with Lenovo's customer support?

The user found Lenovo's customer support to be disorganized, with multiple numbers to call for different issues and a lack of automatic redirection to the appropriate department.

What was the customer support representative's advice regarding the payment issue?

The customer support representative advised the user to wait for 24 hours, stating that the receipt would be sent to their email by the end of the day, indicating a successful purchase.

What improvements does the user suggest for Lenovo's payment processes?

The user suggests that Lenovo should improve their payment processes to avoid such issues and make it easier for customers, without requiring them to take additional steps.

What was the user's experience after activating the 'Smart Performance' plan?

After activating the plan, the user found that the 'Smart Performance' feature did not provide any detailed information about what exactly was fixed or improved, leaving the user uncertain about the value of the service.

Why does the user feel that the 'Smart Performance' plan was a waste of money?

The user feels it was a waste of money because they did not see any noticeable difference in PC performance before and after the purchase, and the service did not provide a detailed report of the issues fixed.

What is the user's recommendation regarding manufacturer-oriented software?

The user recommends not purchasing manufacturer-oriented software like Lenovo's 'Smart Performance' and suggests opting for a preferred operating system and third-party antivirus software instead.

What advice does the user give for choosing an antivirus software?

The user advises to do thorough research and choose a reputable third-party antivirus software rather than relying on manufacturer recommendations, which they believe are often of lower quality.