#CloudTrucks I had to get away 🏃🏾🏃🏾🏃🏾#inform #educate #motivate #freegame

Summary

In this candid video, Mr. Universal, a truck driver, shares his reasons for leaving CT. He discusses discrepancies between recruiter promises and operational realities, such as the fuel surcharge pay. He criticizes the company's poor MC number, the lack of negotiation room with brokers, and the difficulty in securing loads due to low freight scores. Mr. Universal also highlights the challenges in communication and the company's slow response to issues after business hours. His experience reflects the struggles of drivers trying to build relationships in a tough industry environment.

Takeaways

• 😔 The speaker feels misled by the recruiter and onboarder regarding the fuel surcharge and other payment details.
• 🤔 The discrepancy in information between the recruiter and operations department creates confusion and mistrust.
• 🚚 The company's MC (Motor Carrier) number is criticized for poor safety scores and operational efficiency.
• 📉 The hiring process is seen as lacking, with a focus on quantity over quality, potentially affecting driver performance.
• 🤝 The main brokers associated with the company have a reputation for offering low-paying freight with little room for negotiation.
• 💰 The speaker experienced difficulty in securing profitable loads, often resulting in low earnings for significant time invested.
• 📝 The process for booking loads is described as tedious and frustrating, with numerous emails and calls often leading to rejections.
• 📑 The rate confirmation (rate con) process is identified as a significant pain point, causing delays and risking the loss of business.
• 🕒 Communication and support after hours are poor, with difficulties in reaching assistance when needed outside of business hours.
• 🗣️ There is a call for improved communication skills within the company, especially in handling issues promptly and professionally.
• 👥 The creation of a Facebook group for drivers is highlighted as a space where common problems and frustrations are shared.

Q & A

Why did Mr. Universal decide to leave CT?

Mr. Universal left CT due to various issues including discrepancies in what was promised by the recruiter and what the operations department confirmed, poor communication, and a lack of support for drivers.

What was the discrepancy regarding the fuel surcharge that Mr. Universal mentioned?

The recruiter and onboarder told Mr. Universal that drivers get 100% of the fuel surcharge, but the operations department later informed him that only 18% comes out of the total number, which was a point of contention.

How did Mr. Universal's experience with the recruiter's response to the fuel surcharge issue?

When Mr. Universal tried to verify the information about the fuel surcharge with his recruiter, the recruiter did not respond to his messages or return his phone calls, which was a big problem for him.

What is Mr. Universal's opinion on the MC number and safety score of CT?

Mr. Universal believes that the MC number and safety score of CT are not good, indicating issues with equipment, delivery, and punctuality.

Who are the main brokers that deal with CT according to Mr. Universal?

The main brokers that deal with CT are CH Robinson, Amazon, Uber Freight, Convoy, and Coyote.

What is the issue with the freight rates offered by the brokers?

The issue is that the freight rates offered by the brokers are not negotiable and often result in low earnings for drivers, such as making only $600 for a 150-mile trip.

How did Mr. Universal describe the process of trying to book a load?

Mr. Universal described the process as very challenging, requiring him to send out 15 to 20 emails and make the same number of phone calls just to book one load.

What is a 'rate con' and why is it important for Mr. Universal?

A 'rate con' is a legal binding contract that confirms the agreement to pull a load in a safe and efficient way. It is important because it secures the deal, and delays or issues in signing it can lead to losing the load.

What impact did the difficulties with rate con signing have on Mr. Universal's relationship with brokers?

The difficulties with rate con signing made it hard for Mr. Universal to build trust and relationships with brokers, as it showed a lack of reliability and professionalism.

What issues did Mr. Universal face with communication after hours?

After business hours, it was difficult for Mr. Universal to get in touch with someone for help, which was a significant drawback as it hindered his ability to resolve issues promptly.

What was Mr. Universal's take on the Facebook group created for drivers?

Mr. Universal observed that the Facebook group showed drivers facing the same issues daily, indicating a systemic problem with communication and support from the company.

How did Mr. Universal feel about the company's approach during the hiring process compared to after he was hired?

He felt that during the hiring process, the company was very responsive and attentive, but after he was hired, the level of attention and responsiveness significantly decreased.