Purposive Communication 1 - Local and Global Communication in Multicultural Setting (Part 2)

Summary

In this sixth-week lesson, Gisele Naval, the OLC for Propositive Communication, explores local and global communication within multicultural settings. She defines key terms, highlighting the importance of understanding local and global contexts and the challenges they present. The lesson delves into communication barriers, emphasizing the role of culture, language, and medium in effective interaction. Strategies like research, observation, and formal communication are recommended to navigate cultural diversity and foster understanding.

Takeaways

• 🌐 Local Communication refers to interactions within a specific community or society sharing common values, culture, tradition, and language.
• 🌏 Global Communication transcends boundaries, connecting people from different cultures and languages through universally accepted communication methods.
• 🌍 Multicultural settings involve interactions among people from various cultural or ethnic backgrounds, which can present unique communication challenges.
• 📚 Understanding the context of communication, including the setting, experiences, and familiarity with the topic, is crucial for effective interaction.
• 🗣️ Non-verbal communication, such as body language and facial expressions, plays a significant role in conveying messages, especially when language barriers exist.
• 🚫 Communication barriers in multicultural settings include language differences, medium disruptions, personality clashes, and cultural misunderstandings.
• 🌐 Culture acts as a lens through which individuals view the world, shaping their values and identity, and significantly influencing communication styles.
• 👂 Upbringing can significantly affect a person's cultural behavior, even if it contradicts the expected norms of their nationality.
• 🔍 Researching and understanding the do's and don'ts of different cultures is essential to avoid misunderstandings and show respect when interacting with diverse groups.
• 🤔 Observing and imitating the behavior of locals can be an effective way to learn appropriate conduct in a new cultural setting.
• 📝 The importance of both verbal and non-verbal communication must be recognized and adapted to in multicultural environments to prevent misconceptions.

Q & A

What is the main topic of the third lesson in the sixth week of the course?

The main topic is local and global communication in multicultural settings.

What is the definition of local communication according to the script?

Local communication refers to a group of people, such as a community or society, that shares a common ground, including location, values, culture, tradition, and language, and communicates primarily in their local language or mother tongue.

Why might having a different mother tongue in the Philippines be significant?

It is significant because it highlights the diversity in language and culture across different regions, such as the Visayas, the size area, and Mindanao, where people may have mother tongues other than Tagalog or Filipino.

What is global communication and how does it differ from local communication?

Global communication is a broader concept that involves connecting, sharing, and relating with individuals or groups worldwide, regardless of language, nationality, or cultural differences. It differs from local communication, which is limited to a specific community or area.

What are the components of nonverbal communication mentioned in the script?

Nonverbal communication includes body language, facial expressions, tone of voice, and gestures.

What is a multicultural setting and how does it relate to the Philippines?

A multicultural setting is a society that contains several cultural or ethnic groups. In the context of the Philippines, schools are considered multicultural because students come from different cultural and ethnic backgrounds, each with unique practices and traditions.

What is the role of context in communication?

Context plays a crucial role in communication as it involves the setting, the experiences of the communicators, the level of familiarity with the topic, and the language being used. It helps shape the way people interact with each other.

How does culture influence communication styles among different nationalities?

Culture shapes a person's values and identity, which in turn influences their communication style. For example, Filipinos and Japanese have different ways of interacting due to their distinct cultural backgrounds.

What are some common barriers to effective communication in a multicultural setting?

Common barriers include language differences, medium of communication issues, personality differences, and cultural misunderstandings.

Why is the okay hand gesture interpreted differently across cultures?

The okay hand gesture is interpreted differently because each culture has its own set of symbols and meanings for gestures, which can lead to misunderstandings if not properly understood within the context of the culture.

What advice does the script provide for avoiding misunderstandings in multicultural communication?

The script advises doing research on the culture of the people you are communicating with, observing their behaviors, and being cautious with language and gestures to avoid misconceptions or offense.

What is the importance of being formal in communication with people from different cultures?

Being formal is important as a sign of respect and to avoid offending others due to cultural differences. It is a safe approach when interacting with someone from a different nationality or culture for the first time.

Outlines

00:00

🌍 Introduction to Local and Global Communication

Gisele Naval introduces herself and the topic of local and global communication in multicultural settings. She defines key terms: local communication involves a community with shared values, culture, and language, often the mother tongue. Global communication, in contrast, connects people across the world regardless of cultural or linguistic differences, incorporating non-verbal cues like body language and facial expressions. She explains that multicultural settings include various cultural groups, as seen in the Philippines.

05:01

🚧 Barriers to Communication

Naval discusses communication barriers, emphasizing that these hinder effective message exchange. Culture shapes values and identity, and upbringing can significantly influence one's cultural perspective. She identifies key barriers: language differences, medium of communication, personality, and culture. Language can hinder understanding if not shared, and different communication mediums (like digital platforms) can be disrupted by external factors like signal stability. Personality differences can cause miscommunication, and cultural differences can lead to varying interpretations of words and gestures.

10:03

👥 Importance of Understanding Cultural Differences

Naval elaborates on personality and cultural differences as barriers to communication. She provides examples, such as the 'okay' hand gesture meaning different things in various cultures. Understanding these differences is crucial to avoid misunderstandings. She advises learning about others' cultures and being aware of how they might interpret gestures and words. Researching do's and don'ts before visiting a foreign land and observing local behavior can help navigate these differences.

15:04

🔍 Research and Observation for Effective Communication

Naval underscores the importance of research and observation in understanding verbal and non-verbal communication in multicultural settings. Being mindful of how words and gestures are delivered can prevent misconceptions. She advises being formal and respectful, especially when meeting someone from a different culture for the first time. Naval concludes by emphasizing the value of learning about local, global, and multicultural communication to interact appropriately in diverse settings.

Keywords

💡Local Communication

Local communication refers to the interaction within a community that shares common values, culture, tradition, and language. In the video, it is described as the ability to communicate in a common area using the local language or mother tongue, exemplified by various regions in the Philippines where different languages are spoken.

💡Global Communication

Global communication is the exchange of information and ideas across international borders, connecting people regardless of their nationality or cultural differences. The video explains that global communication includes both verbal and non-verbal forms and highlights the importance of understanding universally accepted ways of communicating despite language barriers.

💡Multicultural Setting

A multicultural setting involves a society or environment where multiple cultural or ethnic groups coexist. The video discusses how schools in the Philippines are multicultural due to the diverse backgrounds of students, and emphasizes the challenges and importance of effective communication in such settings.

💡Communication Barriers

Communication barriers are obstacles that hinder effective exchange of information. The video lists language, medium of communication, personality, and culture as key barriers, and provides examples like language differences making understanding difficult, and personality clashes leading to miscommunication.

💡Culture

Culture is defined as the set of beliefs, practices, and traditions that shape a person's values and identity. In the video, culture is highlighted as a significant factor influencing communication, with examples showing how cultural upbringing affects behavior and interaction.

💡Non-verbal Communication

Non-verbal communication includes gestures, body language, and facial expressions used to convey messages without words. The video emphasizes its importance in global communication, as these cues can bridge language gaps and help avoid misunderstandings in multicultural settings.

💡Language

Language is a system of communication used by a particular community or country. The video discusses how language differences can be a major barrier to effective communication, providing examples of how non-shared languages can prevent understanding and expression.

💡Medium of Communication

The medium of communication refers to the channels or platforms used to convey messages, such as digital platforms or face-to-face interaction. The video describes how disruptions in these mediums, like poor internet connection or environmental noise, can impede effective communication.

💡Personality

Personality refers to individual differences in characteristic patterns of thinking, feeling, and behaving. The video illustrates how varying personalities, such as a straightforward person versus a reserved one, can create barriers to communication and necessitate compromise and understanding.

💡Gestures

Gestures are movements of the body, especially the hands and arms, that express ideas or feelings. The video gives the example of the 'okay' hand gesture, which has different meanings in different cultures, highlighting the need for cultural awareness to avoid miscommunication.

Highlights

Introduction to local and global communication in multicultural settings.

Definition of local communication: interaction within a common location with shared values, culture, tradition, and language.

Explanation of local communication using the mother tongue or local language.

Definition of global communication: connecting and relating across different cultures and languages worldwide.

Global communication includes verbal, written, and nonverbal methods such as body language and facial expressions.

Definition of a multicultural setting: a society with several cultural or ethnic groups.

Challenges of communicating in a multicultural setting due to varied cultural contexts and perceptions.

Importance of understanding context in communication, including setting, experiences, and familiarity with the topic.

Role of culture in shaping communication styles and interactions.

Explanation of communication barriers, including language, medium, personality, and culture.

Impact of language differences on effective communication.

Medium of communication as a barrier, including digital platforms and face-to-face interactions.

Role of internal and external noise in disrupting communication signals.

Influence of personality differences on communication effectiveness.

Cultural differences in interpreting gestures and words, with examples of the 'OK' hand gesture.

Importance of learning and respecting other cultures to avoid misunderstandings.

Recommendation to research cultural norms and behaviors before visiting a foreign country.

Emphasis on the relevance of both verbal and nonverbal communication in multicultural settings.

Advice to use formal language when interacting with people from different cultures.

Conclusion emphasizing the importance of understanding local and global communication and multicultural settings.

Transcripts

good day everyone this is gisele naval

your olc for propositive communication

today we are to discuss the third lesson

and we are now in the sixth week

the title of the lesson is local and

global communication in multicultural

settings

so let's begin

today we will learn about how to

identify the local and global

communication in multicultural settings

let's start with the definition of

important terms

they may seem big words like global

communication

local communication and of course

multicultural setting

what is local communication

a community that has been defined as a

group of interacting people living in a

common location having common values

culture tradition and language

it is also being able to communicate in

your common area using the local

language or what we know as the mother

tongue

when we talk about local communication

it refers to a group of people say a

community or a society that has a common

ground

they may be binded by

common look because of the common

location their common values culture

tradition and of course language

the local language or the mother tongue

is the first language of a person

in the philippines it's not necessarily

that everyone has tagalog or filipino as

their mother tongue

it can be a different language actually

like people in the visayan area or the

size area and also

in mindanao they can be different

languages for the mother tongue

now on the other hand we have global

communication this is on a larger scale

it is a term used to describe ways to

connect share and relate to one person

or group to another person or group

anywhere in the world

if local communication is limited to a

specific community

within an area for global communication

it is regardless of phrase regardless of

nationality regardless of differences in

culture

it does not only include let us remember

that communication does not only include

a verbal or spoken and written words

it also includes nonverbal communication

which includes body language

facial expressions

and

maybe the tone of the voice or yeah

facial expressions body language and

gestures

okay so for global communication there

are generally accepted ways on how you

can get your message across even if

language is

a hindrance in doing so because you tend

to not speak the same language as other

people from different parts of the world

so

it composes of other means of on how to

communicate to connect share and relate

with other people

now what is multicultural setting it

refers to a society that contains

several cultural or ethnic groups just

like the philippines

schools in the philippines are also

multi-cultural incense

because students come from different

cultures from different ethnic groups

like the igarots bajaus

and the like

so they have different cultures unique

to them or they have different practices

unique to them

as compared to

which has to be which have to be

considered as well when you communicate

with them

so that's a multicultural setting

several different cultures in one

communicative setting

it is indeed a challenge to communicate

to a person with cultural diversity

because

context may differ depending on the

person's perception of varied meaning in

relation to their culture

when we talk about context it has

something to do with the setting

it is something to do also with the

experiences that the communicators have

so for example in which context are you

going to use such a word

the profession of a person also has an

impact on the context so the context is

the communicative setting

so even the experiences the level of

familiarity whether the topic is

familiar to the person or not the

language being used these are all

involved in the context

culture shapes so much of the way

persons interact with each other

so there's a difference on how filipinos

communicate with one another

there's also a different thing how

japanese

do it

so it's a matter of the differences in

culture which also influences how they

interact or how people would interact

with one another

now let's move on to the next part which

is the barrie which are the barriers

and then the global communication in

multicultural setting

what is a communication barrier

barriers to communication are the things

that get in the way of a message being

received simply put these are things

that hinder or block effective

communication

what is culture on the other hand

it is the lens through which you view

the world

it is also a group which shapes a

person's values and identity it's a

group of you know beliefs practices

tradition

that shapes a person's values and

identity

when we talk about culture upbringing is

an important factor

you might be perhaps you might be a

filipino and filipinos are expected to

behave in such a way

but then you don't do so

you don't share the same values like

that because the upbringing would matter

a lot

what if the upbringing is uh

in your home you're very western

your parents raised you up that way

so it doesn't matter if you are in the

philippines if you're a filipino but

then the upbringing would have a huge

impact on someone's culture

some of the barriers to effective

communication are the following we have

language

medium of communication personality and

of course culture

let's take them one by one

language

if you don't share the same language

with the person you're communicating

with

that would be a barrier to effective

communication

number one you will not be able to

understand each other

number two

you will find it difficult to express

yourself as well using that language

which you are not comfortable using

for example

we are discussing in english

but you know one student or probably an

audience is having difficulties in

understanding the english language

so instead of this lecture being

beneficial to that audience that

particular person

the language used in this lecture would

be a barrier to effectively convey the

lesson to that person who is struggling

with english

next we have medium of communication

when you talk about medium we have the

channels

channels of communication are the

platforms to com

of communication

for example this platform that we're

using the digital platform the zoom app

this is a medium of communication

the face to face which we had before is

also a medium of communication

now for these channels we have signals

any disruption in the signal can be can

cause for

the medium of communication to be a

barrier to effective communication

so how can signal be disrupted in

digital platforms

of course we have to take into

consideration the stability of the

internet connection

and also it requires power it requires

electricity for the gadgets for the

devices to

work or to function

the next thing we have is for

face-to-face discussions or for

face-to-face medium of communication

of course in there you have the noise

the noise will disrupt the signal

there is also signal and face-to-face

communication

now

the external noise

is a given because it can be noise

literally coming from the environment

and it can also be with the present

condition of the environment it's

non-conducive for effective

communication

but

don't you know that noise can also come

from within the person

for example

lack of familiarity with a topic

no shared experience no shared

understanding about the topic

that can be a noise from within

what else

the physiological conditions say at the

moment the person you're talking to is

feeling hungry

really hungry at the moment

so it would affect how he or she would

process the message

right if the person you're talking to is

preoccupied at the moment with some

other things that would also affect how

he or she would receive the message

so those are also noises but they are

from within the communicators

next we have the personality

differences in personality can be

barriers effective communication

for example

person a is very straightforward

he or she would like to call

people out whenever

he or she wants to tell them something

but then person b is very reserved

non-confrontational

now person b the reserved one

did something

which he or she is unaware that is you

know unacceptable for a person a who is

very straightforward

now person a straightforward person

calls out person b

the reserved one

the reserved person person b

felt offended

and did not know how to deal with

the call out made by person a the

straightforward person

therefore a miscommunication may arise

so in order for that to be fixed

there should be

a compromise they should talk things out

person a should explain that oh i'm a

very straightforward person that's why

i'm like this and that

same goes for person b

is that so

well i'm a very reserved person i'm

non-confrontational so i don't really

know how to handle things like that

they should agree

in such a way that oh now that i know

that your personality is like that i

should do my best to call you out

uh

indiscreet in a very discreet manner all

right so as not to offend you

okay and

as a reserved person and knowing that

you're very straightforward one i have

to you know not be very sensitive about

it and try to do introspection as well

if what i did is really wrong

or what not

next we have culture

culture becomes a barrier when a person

is different language bearing and they

have different interpretation of such

words

so again the language which is part of

the culture so there should be a common

understanding a common familiarity with

the language

and also you know different levels of

proficiency in a language that can also

be a barrier to effective communication

now for the different interpretation of

such words or gestures even let's have

an example here

the okay sign or the okay hand gesture

like for the uk in the uk and the usa it

means okay

as in things are doing good it's fine

it's good it's okay for japanese it

means money

for the russians it means zero because

you have there the circular

the circular space being formed by the

thumb and the index finger

but you know for brazilians it's an

insult

for thailand years people in thailand

it's also very disrespectful to do the

okay hand sign

in the philippines it's fine it's the

okay or it can also mean money

now you know it's just one hand gesture

but it can carry different

interpretations and meaning depending on

the nationality with their own different

cultures

so we have to be very careful all right

i believe you know other hand gestures

other words that mean

differently in other countries and you

know what in other parts of the

philippines as well we have words like

that which is okay in tagalog but you

know in other

in other parts say

in bicolano it means a different thing

all right

so the best way to avoid

misunderstanding is to learn others

culture and set an awareness as to how

one will react and behave when such

situation arise

therefore it pays to do your research

it's really important that when you

are to visit a certain area you are a

foreigner there

as a part of your respect and required

for their culture you have to do your

research

probably do a quick research on the do's

and don'ts because you cannot learn the

language overnight

that is impossible

so might as well do a quick

run through of the do's and don'ts

specifically on the offensive gestures

offensive words

and of course it also pays to observe

you can also observe

other people or the natives from there

what you're doing and we can try to

imitate or mimic

now we'll learn by imitating at some

point

so again

do your research especially on the do's

and don'ts before visiting a setting

foot on a certain or a foreign land

it is also relevant to know and

understand the importance of both

verbal and non-verbal communication and

how it takes place in a multicultural

setting

it's so i made mention earlier that

communication is not limited to spoken

and written words which is limited

or which can be

highly dependent on the language

there is also non-verbal communication

which includes gestures body language

and even facial expressions

which we can use to convey a message

you have to be very a view of how you

deliver your words or show gestures to

avoid misconception or misunderstanding

upon doing your research of course you

have to observe and you have to be very

careful we have to be very careful with

how we behave

with uh

in another land

we also need to behave accordingly in

our own country especially in the

presence of a foreigner or

a person with a different culture

just a piece of advice use formal words

in order to not offend others despite of

cultural differences

just to be safe

it is always a good thing to be formal

right

but you know in other discussions in our

succeeding discussions you would know

when

you can be casual towards a person maybe

even if you just met him or her

but just to be safe

if you're meeting this person for the

first time

and he or she has a different

nationality or culture than yours

you always have to be formal

and

i know civil with this person

that's it

you know it's very important to learn

about local communication global

communication and the multicultural

setting

because

we have to take into consideration

different cultures so that we could know

how to

appropriately and correctly react and

behave

whenever we're in the presence of

people with different cultures and

whenever we're in a multi-cultural

setting

again it pays to do your research

because before setting foot in a foreign

land

so that's it

thank you so much for listening and have

a nice day

you