Enhancing Your Product Listings With Extra Information | Getting Started on GetYourGuide

Summary

This video script highlights the importance of utilizing optional fields when setting up activity listings to enhance customer experience. It advises specifying audience restrictions, necessary precautions, and essential items to bring. Providing additional details and emergency contact information ensures customers are well-informed and prepared. The script encourages frequent updates to product information to reduce inquiries, improve operations, and garner positive reviews, directing users to supply.getyourguide.support for further resources.

Takeaways

• 👥 Think about your audience and specify any necessary precautions or limitations, such as age restrictions or health considerations.
• 🚫 Mention any specifics about what's not allowed or what's essential to bring on the activity to prevent misunderstandings.
• 👟 For activities like walking tours, remind guests to wear comfortable shoes to ensure a smooth experience.
• 📋 Add any extra information that customers should know before booking your product.
• 📞 Enter contact information for customers to use in case of emergencies.
• 🇮🇹 Select the appropriate country code when providing contact numbers, like the Italian country code.
• 📝 Include any other logistical details that customers should know after booking, such as attire recommendations.
• 🛠️ Frequently update and enrich your product information to help prepare customers better.
• 📅 More detailed information leads to fewer inquiries, smoother operations, and more positive reviews.
• 📚 Additional resources are available at supply.getyourguide.support for any questions not answered in the video series.

Q & A

What are the optional fields in listing setup that can be useful for customers?

The optional fields include specifying audience considerations, necessary precautions or limitations, age restrictions, health considerations, and essential items to bring for the activity.

Why is it important to mention age restrictions or health considerations in the listing?

Mentioning age restrictions or health considerations helps customers choose experiences that are suitable for them, ensuring a better fit and preventing disappointment or health risks.

What should be included if there are specific things not allowed or essential to bring for an activity?

Details about what's not allowed or essential to bring should be clearly stated, such as reminding guests to wear comfortable shoes for a walking tour.

How can extra information be provided to customers if needed?

Extra information can be added in the additional details section, where customers should know before booking your product.

What are the important details that should be displayed on the customer's voucher?

Important details include contact information for emergencies and any logistical details that customers should know after booking.

Why is it recommended to provide contact information on the voucher?

Providing contact information allows customers to reach out in case of emergencies, ensuring their safety and peace of mind.

What is the purpose of including logistical details post-booking?

Including logistical details ensures customers are well informed and prepared for the activity, reducing the likelihood of misunderstandings or unpreparedness.

How can the listing be made more attractive to customers?

By adding as much information as possible, including activity specifics and customer advice, the listing becomes more attractive, helping customers to book and plan their itinerary.

What is the benefit of frequently updating and enriching product information?

Frequent updates and enrichments in product information help prepare customers better, leading to fewer inquiries, smoother operations, and more positive reviews.

Where can additional resources be found if questions are not answered in the video series?

Additional resources can be found at supply.getyourguide.support for further information and assistance.

Outlines

00:00

📝 Optimizing Listing Details for Customer Clarity

This paragraph emphasizes the importance of filling out optional fields in activity listings to enhance customer experience. It suggests specifying audience considerations such as age restrictions and health precautions, which helps customers choose suitable experiences. The script advises including necessary details about what is prohibited or required for the activity, using a walking tour as an example where comfortable shoes are recommended. Additional information can be added for customer benefit, and the inclusion of emergency contact details and logistical information on the customer's voucher is encouraged. The paragraph concludes with a reminder to update and enrich product information regularly to reduce inquiries, ensure smooth operations, and garner positive reviews.

Keywords

💡Listings

Listings in the context of the video refers to the online presentation of activities or products that a business offers. It is a crucial part of attracting customers and providing them with necessary information. The video emphasizes the importance of setting up listings with optional fields to make it easier for customers to find and understand the activity being offered.

💡Optional Fields

Optional fields are additional pieces of information that can be included in a listing to provide more details about the activity. These fields are not mandatory but can enhance the customer's understanding and experience. The script mentions that filling these fields can help customers prepare for the experience and know what to expect.

💡Audience

The term 'audience' in this script refers to the potential customers or participants of the activity being listed. Understanding the audience is important for tailoring the listing to their needs and expectations. The video suggests specifying any necessary precautions or limitations relevant to the audience, such as age restrictions or health considerations.

💡Precautions

Precautions are measures taken to prevent possible issues or to ensure safety. In the context of the video, specifying precautions such as age or health restrictions is important for customers to choose experiences suitable for them. This helps in setting the right expectations and avoiding any mishaps during the activity.

💡Logistical Details

Logistical details pertain to the practical aspects of organizing and carrying out an activity. The video script mentions including logistical details such as contact information for emergencies and additional information customers should know after booking. These details are crucial for a smooth customer experience and for being well-prepared.

💡Voucher

A voucher in this context is a document or ticket that a customer receives after booking an activity, which serves as proof of purchase and may include important details about the activity. The script suggests adding important information to the voucher that will be displayed to the customer, ensuring they have all necessary details at hand.

💡Contact Information

Contact information is the set of details that allows customers to reach out to the service provider, typically including phone numbers, email addresses, or physical addresses. In the video, it is recommended to include contact information on the voucher for customers to use in case of emergencies, highlighting the importance of easy accessibility in customer service.

💡Customer Experience

Customer experience refers to the overall interaction and perception a customer has with a product or service. The video emphasizes creating a smooth and positive customer experience by providing clear information and setting the right expectations through the listings and optional fields.

💡Booking

Booking in this script refers to the process of reserving an activity by a customer. The video encourages adding as much information as possible to assist customers in making informed decisions and planning their itineraries, which can lead to a successful booking process.

💡Product Information

Product information encompasses all the details about an activity or service that a customer needs to know before making a decision. The video script advises frequently updating and enriching product information to better prepare customers, which can result in fewer inquiries and more positive reviews.

💡Reviews

Reviews are the evaluations or feedback left by customers about their experience with a product or service. The script mentions that providing detailed and accurate information can lead to more positive reviews, indicating the importance of customer satisfaction in building a good reputation.

Highlights

Optional fields in listings can enhance customer experience by providing additional details.

Specify audience and necessary precautions or limitations to help customers choose suitable experiences.

Mention age restrictions and health considerations if relevant to the activity.

Include specifics about what's not allowed or essential to bring for the activity.

Provide reminders for guests to wear comfortable shoes for activities like walking tours.

Adding extra information can prevent misunderstandings and create a smooth experience.

Use the remaining fields to add important details that will appear on the customer's voucher.

Include emergency contact information with the appropriate country code.

Optionally, add logistical details that customers should know after booking.

Provide advice such as wearing comfortable shoes for a leisurely walking pace tour.

Completing the fields and clicking 'Continue' is similar to previous sections.

Customers prefer detailed information to book and plan their itineraries effectively.

Adding comprehensive information makes products more attractive to potential customers.

Frequently update and enrich product information to prepare customers better.

This practice leads to fewer inquiries, smoother operations, and more positive reviews.

For unanswered questions, additional resources can be found at supply.getyourguide.support.

Transcripts

As you set up your listings,

you'll come across a few optional fields

that can be very useful.

Filling these extra details

make it easier for customers

to find your activity,

prepare for the experience and understand

exactly what to expect.

So let's take a look.

First up, think about your audience and specify

any necessary precautions or limitations.

Are there

age restrictions or health

considerations to keep in mind?

This can help customers

choose experiences that are right for them,

so make sure to mention it here

if this is relevant for your activity.

Next, include any specifics about

what's not allowed or what's essential

to bring on the activity.

For example, for a walking tour,

you might want to remind guests

to wear comfortable shoes

since there will be a lot of walking.

This helps in creating a

smooth experience for everyone

involved and prevents

any misunderstanding on the spot.

If you need to provide more details,

feel free to add

any extra information

that customers should know

before booking your product.

Now, in the remaining fields,

you can add important details

that will be displayed on your customer's voucher.

For example,

you can enter the contact information

for customers to use in case of emergencies.

This time, let's select the Italian country code

and type in our number.

If relevant for you,

you have the option to include

any other logistical details

that customers should know after booking,

so they are well informed

and prepared for the activity.

You could add something like.

‘The tour involves walking at a leisurely pace.

Wearing comfortable shoes is advised.’

Once the fields are completed,

click ‘Continue’

just like in the previous sections.

Customers want to know

as much as possible to book

and plan their itinerary,

so by adding as much information as possible,

you can make your products more attractive.

Now over to you.

Make it a habit to frequently update

and enrich your product information.

This helps prepare customers better,

leading to fewer inquiries,

smoother operations, and more positive reviews.

For any questions

not answered in this video series,

remember you can find additional resources

at supply.getyourguide.support.