Remote Patient Monitoring - Independent Physicians
Summary
TLDRIn this video, Wes Hayden, President of Coach Care, outlines a strategy for physicians to significantly increase monthly revenue and improve patient outcomes without adding staff or seeking new patients. The key is to implement remote patient monitoring (RPM) programs, which have proven successful across various medical practices. Hayden emphasizes the ease of implementation, potential for high reimbursement rates, and the support from CMS and commercial payers, positioning RPM as a scalable and profitable solution for healthcare providers.
Takeaways
- 😀 Coach Care, founded by Wes Hayden, focuses on helping physicians increase monthly revenue and improve patient outcomes without adding staff or new patients.
- 💼 Physicians can significantly boost their revenue by implementing remote patient monitoring (RPM) programs, as demonstrated by clients like Dr. Verma and the Hern Hernreed Center, who grew their RPM programs to over $21,000 in monthly revenue with just 100 patients.
- 📈 RPM services are not limited to a specific patient volume; larger practices like Jiva Health and Middlesex Gastroenterology have seen even greater revenue increases with more patients, up to $78,000 per month.
- 🌐 The success of RPM is not geographically limited, with clients across the U.S. achieving similar results, indicating the broad applicability of the approach.
- 🏥 RPM is particularly effective for managing chronic conditions like obesity, where patients using RPM services lost 86.3% more weight and stayed on their programs 30.2% longer than non-RPM patients.
- 💡 The key to RPM success is not just implementing the technology, but also proactively monitoring patients and targeting those who need care the most, which can prevent urgent medical situations.
- 💼 Physicians do not need to add staff to deliver RPM services; existing staff can use underutilized time to deliver these services, and the technology handles much of the effort automatically.
- 💼 The revenue generated from RPM is high-margin due to the low or no cost of implementation and delivery, making it an attractive option for practices looking to increase their bottom line.
- 📚 CMS and commercial payers have expanded support for RPM services, keeping reimbursement rates strong and increasing flexibility for providers, which makes RPM easier to implement and more profitable.
- 💡 Coach Care offers a comprehensive RPM solution that includes a custom branded mobile app, provider dashboard, connected devices, and expert support, all designed to maximize reimbursements and patient outcomes.
Q & A
What is the primary focus of Coach Care's video?
-The primary focus of Coach Care's video is to explain how physicians can increase their monthly revenue by over $20,000 and improve patient outcomes without adding staff or chasing new patients, through the implementation of remote patient monitoring (RPM) programs.
How did Dr. Verma's practice benefit from implementing a remote patient monitoring program?
-Dr. Verma's practice, an internal medicine physician, grew their remote patient monitoring program from zero to nearly $21,000 in monthly revenue with just a hundred patients.
What is the significance of the Hern Hernreed Center's RPM program growth?
-The Hern Hernreed Center, a large physician center of excellence, grew its remote patient monitoring program from zero to $21,000 in monthly revenue with approximately 100 patients, demonstrating the effectiveness of RPM in different healthcare settings.
How did Jiva Health's RPM program impact their monthly revenue?
-Jiva Health, a multi-specialty physician group, grew its remote patient monitoring program from zero to over $103,000 in monthly revenue with over 500 patients.
What benefits did the patients in the obesity cohort experience using RPM services?
-Patients in the obesity cohort using RPM services lost 86.3 percent more weight than patients not using RPM services, and they stayed on their programs 30.2 percent longer.
What are the market tailwinds supporting RPM services mentioned in the video?
-The market tailwinds supporting RPM services include consistent expansion of support by CMS and commercial payers, alignment with the broader transition to value-based care, strong reimbursement rates, and increased flexibility for providers to utilize RPM.
Who is the target audience for Coach Care's RPM services?
-The target audience includes physicians who need to add substantial revenue to their practice, build a best-in-class patient care program, have been frustrated by administrative burdens in launching new services, feel they can't help patients enough, and are concerned about reductions in insurance payouts.
What are the key activities needed to achieve significant revenue increase and patient care improvement?
-The key activities include implementing remote patient monitoring services, monitoring patients and proactively targeting those that need care most, and ensuring proper billing and reimbursement for RPM services.
How does Coach Care assist with the billing process for RPM services?
-Coach Care provides automated time tracking, auto-generated super bills, and on-call AHIMA and AAPC certified RPM billing experts to train staff, increase the amount of money collected, and minimize audit risk.
What is the cost associated with implementing Coach Care's RPM solution?
-The cost includes a base license fee of $6,000 per year plus $30 per RPM patient per month, and a one-time fee of $60 for each RPM patient's device.
What is the process for getting started with Coach Care's RPM solution?
-To get started, interested parties need to take a short quiz to see if their organization is a fit for RPM. Based on the quiz results, a Q&A and tour of the technology may be scheduled.
Outlines
🚀 Boosting Physician Revenue with Remote Patient Monitoring
Wes Hayden, President and Co-founder of Coach Care, introduces a method for physicians to increase monthly revenue by over $20,000 without adding staff or new patients. The video showcases success stories from various medical practices that have implemented remote patient monitoring (RPM) programs. It emphasizes the potential for higher revenue growth depending on patient volume and highlights the benefits of RPM in improving patient outcomes, such as weight loss in obesity cases. The script also touches on the broader market support for RPM services, including reimbursement rates and flexibility for providers.
🛠️ Transitioning from Virtual Care to Technology Solutions
The script explains the origins of Coach Care, which began as a virtual care solution for chronic condition patients and evolved into a technology provider. The company's focus shifted to offering its platform to other providers after recognizing their core competency in technology. Coach Care has since refined its technology with numerous health systems and providers, securing venture capital funding from healthcare-focused investors. The company is now a profitable and stable business with a proven track record in the market, offering a solution to physicians seeking to enhance patient care and increase revenue.
📈 Enhancing Revenue and Care through Remote Patient Monitoring
This section of the script discusses the traditional methods of increasing revenue through new patient acquisition and the inefficiencies therein. It contrasts this with the more effective approach of utilizing remote patient monitoring (RPM) to generate substantial revenue from existing patients. The benefits of RPM include improved patient care, efficient use of staff time, and the potential for revenue growth without the need for additional staff. The script also addresses common questions and concerns about implementing RPM services, emphasizing the ease of use and the support provided by Coach Care.
💼 Streamlining Billing and Maximizing Reimbursements
The script outlines the process of ensuring proper insurance reimbursement for RPM services. It points out the inefficiencies of relying on staff to figure out billing for new services and presents an alternative approach where experts train and guide the staff, or even handle billing, to ensure quick and successful reimbursement. The benefits of this approach include a faster learning curve, reduced instances of denied and delayed claims, and the ability to focus on delivering quality patient care.
🌟 Success Stories and the Power of Remote Patient Monitoring
The video script shares success stories from various healthcare organizations that have significantly increased their revenue and improved patient outcomes through the implementation of RPM. It details the experiences of different clients, such as Dr. Verma, the Hermed Center, Geeva Health, and Middlesex Gastroenterology, each of which has grown their RPM program into a substantial monthly revenue stream. The script also discusses the broader market and regulatory support for RPM, indicating a trend towards value-based care and the expansion of reimbursement support by CMS and commercial payers.
🛡️ Overcoming Barriers with Coach Care's RPM Platform
This paragraph highlights how Coach Care's remote patient monitoring platform helps healthcare providers overcome challenges associated with adding revenue to their organizations. It discusses the capabilities of the platform, including a custom-branded patient mobile app, provider web dashboard, and connected medical devices that facilitate RPM billing. The script emphasizes the platform's ability to generate revenue without significant upfront investment and its features that enable real-time health tracking and automated alerts for proactive patient care.
🔑 Unlocking Revenue Potential with Coach Care's Expertise
The script explains the cost-effectiveness and benefits of working with Coach Care for implementing a customized RPM program. It contrasts the potential lost revenue and higher costs associated with other companies to the comprehensive offering from Coach Care, which includes a full-featured RPM platform, expert support, and a guarantee of reimbursement. The paragraph also addresses the process for getting started with Coach Care, including taking a quiz to assess organizational fit for RPM and the potential for a quick ramp-up with a large team.
🤝 Building Trust and Clarifying RPM Implementation
In the final paragraph, Wes Hayden addresses potential concerns and questions about Coach Care's RPM services. He discusses the company's commitment to success, as evidenced by their guarantee and the fact that they only get paid if their clients get paid. The script also covers topics such as the potential for quick ramp-up, the ability to work with existing staff or outsourcing partners, and the process for integrating with EHR systems. Hayden invites viewers to learn more and take a quiz to explore the possibility of working with Coach Care.
Mindmap
Keywords
💡Remote Patient Monitoring (RPM)
💡Revenue Increase
💡Patient Outcomes
💡Staff Capacity
💡Value-Based Care
💡Reimbursement Rates
💡Auxiliary Staff
💡Coach Care
💡Telehealth
💡Billing Experts
💡Customization
Highlights
Coach Care's video aims to show physicians how to add over $20,000 in monthly revenue and improve patient outcomes without adding staff or new patients.
Examples of success include Dr. Verma growing their remote patient monitoring program to $21,000 monthly revenue with just 100 patients.
Jiva Health, a multi-specialty group, increased their revenue to over $103,000 monthly with a remote patient monitoring program serving over 500 patients.
Middlesex Gastroenterology grew their program to nearly $78,000 monthly revenue with nearly 400 patients, demonstrating RPM's scalability.
Coach Care has clients across the U.S., indicating the broad applicability of their remote patient monitoring approach.
RPM services have seen consistent expansion in support from CMS and commercial payers, aligning with the transition to value-based care.
Coach Care's technology platform was originally built to serve their own clinical staff, showcasing their commitment to patient care.
The company transitioned to focus on technology to support other providers, demonstrating adaptability in the healthcare market.
Coach Care has raised venture capital funding from top healthcare-focused funds, reflecting industry recognition of their innovation.
The company's approach emphasizes earning more revenue per patient to avoid the pitfalls of scaling by adding new patients.
Physicians can implement reimbursable RPM treatments for existing patients, generating new revenue without additional marketing costs.
Coach Care's platform automates much of the RPM process, simplifying implementation and reducing the administrative burden on staff.
RPM allows for proactive patient care, intervening when vitals dictate the need for attention, rather than waiting for the next appointment.
Coach Care provides training and support to ensure physicians get paid for RPM services, avoiding common pitfalls in billing and reimbursement.
The company's billing experts specialize in RPM services, ensuring high claim success rates and timely reimbursement.
Coach Care's RPM platform includes a custom branded patient mobile app and provider web dashboard, enhancing patient engagement.
The cost of implementing a customized RPM program with another company is significantly higher compared to Coach Care's offering.
Coach Care's fees are contingent on success, meaning they only get paid when their clients receive RPM reimbursements.
The company provides a quiz to help organizations determine if they are a fit for RPM, streamlining the onboarding process.
Transcripts
hello my name is wes hayden president
and co-founder of coach care
in this video we will dive deep to
explain how physicians add over 20 000
of monthly revenue and improve patient
outcomes fast without adding staff or
chasing new patients
and keep in mind that revenue increase
could be even higher for you depending
on your patient volume
so here are examples of physicians
having success
so here you can see our client dr verma
an internal medicine physician
grew their remote patient monitoring
program from zero to nearly twenty one
thousand dollars in monthly revenue with
just a hundred patients
also here you can see how our client the
hern hernreed center a large physician
center of excellence grew its remote
patient monitoring program from zero to
twenty one thousand dollars in monthly
revenue with approximately hundred
patients as well
and as i mentioned before you can grow
your revenue even more if you have more
patients
so here you can see how our client jiva
health a multi-specialty physician group
grew its remote patient monitoring
program from zero to over a hundred and
three thousand dollars in monthly
revenue with over 500 patients
and again here you can see how our
client middlesex gastroenterology a
specialist physician practice
grew its remote patient monitoring
program from zero to nearly 78 000 in
monthly revenue with nearly 400 patients
and we have clients all over the country
so you can see this really works
anywhere
now here's a great case study of
improved outcomes for real patients on
our platform with one of the most common
chronic conditions obesity
so this is a cohort of over a thousand
of our clients patients with weight
management and obesity diagnoses
and out of this cohort patients using
rpm services lost 86.3 percent more
weight than patients that were not using
rpm services
also
rpm patients stayed on their programs
30.2 percent longer than non-rpm
patients
and none of these clients had to add
staff to deliver these improved outcomes
or engagement results
and look along with these proven results
there are also significant market
tailwinds here
so cms and commercial payers have
consistently expanded support for rpm
services the past several years in line
with the broader transition to
value-based care and they've kept
reimbursement rates strong and increased
flexibility for providers to utilize rpm
by allowing them to utilize auxiliary
staff and to support additional
diagnoses so this makes rpm even easier
to implement and to generate robust
reimbursement
and you can learn more about this by
looking at the websites for cms or your
commercial payers
so who is this for
well this is for you
if you're a physician that needs to add
substantial revenue to your practice and
you're trying to build a best-in-class
patient care program you can be proud of
well then this information is for you
if you've tried to launch new services
and been frustrated by the
administrative burden you're not the
only one this is for you
and if you feel like you and your team
work hard every day but you just can't
seem to help patients enough this is for
you
and if you think your patients deserve
better care this is for you
and lastly if you're concerned with the
continuing reductions in insurance
payouts for your life-saving services
and you're frustrated by ancillary
services and products that just don't
pay off
well this is for you
now this is not for you if you don't
accept insurance in the u.s
or you don't have a few hours to invest
up front or just not comfortable with
new technologies then this is not for
you
but the core concept here is
there are game changing ways to double
your revenue or more without adding even
a single new patient
now physicians and their staff are
constrained by time and resources so
they must use those well
and you're challenged to really
move the needle on revenue growth
because the traditional approach of just
adding new patients it's not scalable
right we all know you can add revenue to
your organization by attracting new
patients
but adding patients is expensive and it
puts pressure on already overwhelmed
staff
and ultimately it's not scalable because
the maximum number of patients you can
see is limited by the number of hours
you work in the day
and then lastly you have to add a lot of
new patients to have any meaningful
impact on your revenue
so just think about this
is it even possible to double the number
of patients you currently see
so since 2013 all we have done is help
physicians generate more revenue with
existing patients and existing staff
fast
so here's a bit of background on coach
care
for those who don't know me my name is
wes hayden my co-founders and i started
our company in 2013 following careers as
private equity investors at large
multi-billion dollar funds in new york
and that's where we saw the challenges
faced by health care providers working
to grow revenue and patient care in the
face of increasing costs and declining
reimbursements
so we actually started our business as a
virtual care solution for patients with
chronic conditions and originally built
our technology platform to serve the
needs of our own clinical staff
see we knew this type of proactive inter
this type of product of monitoring i
should say was beneficial to patients
even though these services were not
reimbursed at the time
and eventually we we recognized that our
core competency was providing the
technology to support other providers
and their patients
and so we transitioned to focus solely
on the technology
and since then we have refined and
proven our technology with thousands of
health systems physician groups and
practices and hundreds of thousands of
providers and patients throughout the
u.s and internationally
we also raised venture capital funding
from top healthcare focused funds
including clea capital and stonehenge
growth equity
who saw the innovation we were bringing
to healthcare
and as a result today we are driving
consistently strong claim success rates
revenue and roi for our clients
and we're also a profitable and stable
business with proven success in this
market for many years now
and look i think you know we're proud of
the words we've received and the
thousands of clients and partners we've
brought on since 2013. you can see some
examples here
um
you know of clients of awards and and of
some of our partners as well
across the industry
so now let's walk through the activities
you need to do to achieve the
significant increase in revenue and
improvement in patient care that i noted
earlier
so first
you have to get paid more for each
patient while improving their care
through remote patient monitoring
so the old way
is to increase revenue by trying to
bring in new patients with marketing
directory listings or referrals from
other physicians
but again marketing to new patients is
expensive and time consuming and even in
the best case it can add much more than
10 to your top line due to staff
capacity
so you end up spending a lot of money
and time to get just a few new patients
and unless you have a world-class
in-house marketing team and three
top-tier agencies well then most
marketing spend is unfortunately wasted
so after spending tens of thousands of
dollars you may add a few patients and
then realize that you can't scale
further due to staff capacity
so the better way is to prescribe
reimbursable rpm treatments for your
existing and new chronic at-risk and
post-acute patients which is likely the
majority of your patients
you're going to generate substantial new
revenue from your existing patient
population while avoiding the wasted
spend inherent in marketing
you'll also drastically improve the
efficacy of your treatments and you'll
watch as patients get and stay
excited about their care
you'll get your staff focused on
value-added activities and reinvigorated
by doing good
while also doing well
and finally you'll fill underutilized or
under reimbursed junior staff time with
periodic monitoring of your patient's
progress
so the core insight of this activity is
that pushing your organization to
patient capacity it may constrain your
business not accelerate it
for each new patient you bring on you
incur direct and indirect costs
and as staff feel more and more
overwhelmed well the quality of care
must decline for every patient as time
per patient declines and staff morale
crumbles
so earning more revenue per patient it
actually has the opposite effect
so you can make more money without
chasing new patients allowing you to
provide better care and maintain
satisfied high functioning staff
so take a look here you can see how
even with fewer patients an organization
can dramatically increase revenues
through rpm
you can generate double the revenue with
half the patience
and imagine how much less stressed your
team will be
let's so let's go over a few questions
that come with commonly come up with
this activity
first of all why shouldn't i overwhelm
my organization with every patient i can
find fair question
well again doing so it necessarily
impairs the quality of care
because you are forced to spend less
time with each patient to move on to the
next in addition this leads to long
stressful days and overworked
dissatisfied staff
can i take advantage of these services
with my current staff yes absolutely
your current staff can use underutilized
time to deliver these services
in addition since you are not
overwhelming your organization your
existing staff will have the capacity to
actually focus on patient care including
rpm
and most importantly you will be
reimbursed for simply capturing data on
your patients which requires no staff
time
and you can expect to be submitting your
first claims within just a couple months
new services are hard to implement how
is this different fair point well rpm is
not actually an entirely novel medical
procedure or a new drug doesn't require
any new medical equipment or space
within your facilities
in fact you and your staff are likely
providing some of these services already
just without getting paid for it
so monitoring a patient while they
follow your treatment plan to ensure
they are improving it's common sense for
patients and providers
so rpm is easy to explain
and in addition much of the effort is
handled automatically by our software
so implementation requires training your
billing and clinical staff
for only two to four hours of total time
really quite simple and you can expect
to be submitting your first claims
within three to four weeks
now let's talk about our next key
activity
you need to actually do that monitoring
of patients and proactively target those
that need care
most so let's look at an example of the
old way of treating patients and
actually this was the exact experience
of our client dr musco of diablo family
physicians before he worked with coach
care
so first step after an appointment you
wish your patient well and they schedule
a follow-up that could be weeks or even
months into the future
fast forward when they come back you
rush to review their chart before
sitting down with them for perhaps five
minutes and maybe making a minor
adjustment to a medication
and then you repeat the process
so
you interact with patients infrequently
and you only learn about new or
worsening medical issues when patients
come into your facilities or in some
cases unfortunately when they're taken
to the emergency room
so there is a better way
right the better way is for patients to
transmit key vitals to you in real time
from home
you are reimbursed for having junior
staff periodically review the data
and you are alerted if data falls
outside of predefined healthy ranges
and in addition to billing for this data
collection your staff is actually able
to identify quickly and respond quickly
to patients needs and to prevent the
urgent medical situations that you might
not have seen before
so this allows you to proactively engage
with patients that need your help right
away
instead of waiting months later
and the core insight of this activity is
that the greatest impact you can make on
patient care
is actually between visits
so you need to know when patients need
help and what they need as efficiently
as possible
because 99.9 percent of the time
patients are not in your office
and for example getting a blood pressure
measurement once per year that's not
enough it can lead to a misdiagnosis
right getting the right data at the
right time
allows you to better care for patients
and payers have finally woken up to this
fact and they'll reimburse you well for
monitoring patients
so here's a great example of this in
action for a real patient with
hypertension and this outcome is it's
common across monitored patients
so for this patient their blood pressure
readings at the doctor's office were in
a healthy range
but readings at home were elevated
sometimes to dangerous levels
and this patient would have been
misdiagnosed for almost a year
but monitoring patients from home allows
physicians to respond early to changes
in patient health while getting paid for
the service
this is the third and last key activity
make sure you get paid
so again the old way to get insurance
reimbursement for new services like rpm
is to rely on your staff to figure out
how to deliver and bill new rpm services
on their own
and as a result you get paid less than
you should because of denied claims and
you're waiting forever for payments
because of delayed claims
and this is because your staff is not
familiar with this new service and has
to get up the learning curve to bill it
efficiently and successfully
and the better way
is to rely on an expert to train and
shepherd your staff from delivery to
cash collection or to even do the
billing for you
now you can get up the learning curve
quickly and get paid without the
frustration of denied and delayed claims
so the core insight of this activity is
that getting reimbursed for rpm is easy
when you know what to do
see rpm is a new service with specific
requirements but an rpm expert can
easily explain the right steps to
deliver and bill it or can even do the
billing for you
and here's an example of the type of
expert approach you want to assist your
billing staff
see billing insurance it isn't difficult
but it is process and detail oriented
so using already proven best practices
and documentation and relying on experts
that ensures you are paid the full
amount you
deserve so here's the game-changing
method to increase revenue and improve
patient outcomes
in summary all you need to do is first
implement remote patient monitoring
services
two monitor your patients three rely on
experts to make sure you get paid
and then you will collect over twenty
thousand dollars per month and improve
patient outcomes in two weeks without
adding staff or new patients it's that
simple
now there are two ways to increase your
revenue using rpm
the hard way is you implement rpm with
another company which would cost you
tens of thousands of dollars per month
in lost profit compared to working with
us and this is due to lost rpm revenue
higher subscription fees and additional
custom work costs
or
the better way is you can work with
coach care and launch your fully
customized remote monitoring solution
within a couple months or even a couple
weeks and submit your first claims
immediately and generate tens of
thousands of dollars per month in
additional profit
so to reiterate this is for physicians
who need to add substantial revenue and
improve patient care in their
organizations without adding staff or
chasing new patients
and again here are some examples of the
over 3000 healthcare organizations that
have used us to dramatically increase
revenue and improve patient outcomes in
just weeks without adding staff or new
patients
so here you can see our client dr verma
internal medicine physician grew their
remote patient monitoring program from
zero to nearly twenty one thousand
dollars in monthly revenue with just a
hundred patients
dr verma's practice is located in
central california and has about a
thousand patients overall
here you know again you can see our
client the hermed center a large
physician center of excellence they grew
their program to 21 thousand dollars in
monthly revenue with about 100 patients
again
and the hermit center drives referrals
from numerous specialties and supports
thousands of patients across northern
california
and again i mentioned this before but
you can grow your revenue even more if
you have more patients so
geeva health here is a multi-specialty
physician practice and grew its remote
patient monitoring program to over 103
thousand dollars in monthly revenue with
over 500 patients
and jiva supports a few thousand
patients in northern california
and then here middlesex gastroenterology
this is a specialist physician practice
and they grew their remote patient
monitoring program to nearly 78 000 a
month in revenue with a nearly 400
patients
and middlesex is located in
massachusetts and supports a few
thousand patients there
so you know these are examples of
clients all over the country we have
others as well that we can share with
you but you can see this really works
anywhere and and with any number of
different specialties
and here are a few examples of
testimonials from other clients of all
sizes from health systems to hospitals
to independent practices and you can
really take some of these revenue
numbers we shared and again just
extrapolate them for your patient
population we've really seen it work at
all different sizes
on the left here we have an independent
practice on the right we have a health
system for example
and a couple more examples of different
size organizations in different parts of
the country
so along with this proof from our
clients i would like to re-emphasize the
broader regulatory and market support
for rpm so as we've mentioned cms and
commercial payers have consistently
expanded support for rpm services the
past several years
and that's in line with the broader
transition to value-based care
so they've kept reimbursement rates
strong and increased flexibility for
providers to utilize rpm by allowing
them to utilize auxiliary staff and to
support additional diagnoses
so this makes rpm even easier to
implement and to generate robust
reimbursement
and again you can learn more about this
by looking at the websites for cms or
your commercial payers
and you can also look at numerous
credible industry publications
highlighting the growth in rpm
see the usage and utilization of rpm is
expanding rapidly
it is estimated that nearly 88 of
healthcare organizations are currently
using or intend to consider rpm
technologies
so we are still early in the growth of
rpm tools but the momentum it is really
picking up
so here's what is going to happen when
you work with us
you can expect to add 20 000 or more of
monthly revenue and this will be high
margin revenue due to the low or no cost
to implement and deliver rpm
and you'll be able to achieve the better
patient outcomes that you've been
seeking perhaps for your entire career
and you can finally get rid of wasted
marketing spend and processes designed
to push patients through as fast as
possible at the expense of quality care
so you can forget about overwhelmed
staff and morale issues
and you can really feel fulfilled
because you'll be doing good for your
patients while doing well for your
business
so how does the platform work
well before when you wanted to add
revenue to organization you would have
to spend a significant amount of time
and money up front to market to new
patients
and this did not always result in more
revenue
but now you can use coach care's
award-winning rpm platform including a
custom branded patient mobile app and
provider web dashboard
paired with our proprietary connected
scale blood pressure cuff glucometer and
pulse oximeter which work together to
meet the requirements for rpm billing
and this enables you to generate
significant revenue without the big
upfront investment in time and money
also
before you never had the data to
identify and intervene with patients
between consultations when vitals or
other biometrics dictate that they need
help
you have had to wait until they come
into the office for their next
appointment which may be months later
this frequently leads to a condition
progressively worsening and in the worst
cases emergency room visits
but now
you can use our real-time health
tracking and automated alerts to
remotely monitor and proactively target
patients for intervention without
needing to add staff
and these features make you immediately
aware of problems and using our
additional telehealth suite of tools
they allow you to address them before
they become worse
and before if you wanted to get paid for
rpm on your own you would have to rely
solely on your staff to figure out how
to deliver and bill these new services
and they may not have experience with
this new service which could result in
this slower ramp lower reimbursements
and frustration for all
but now
you can use our automated time tracking
auto-generated super bills and on-haul
on-call ahima and aapc certified rpm
billing experts to quickly train your
staff
significantly increase the amount of
money you collect and minimize audit
risk
see our auto generated super bills they
ensure both that your clinical staff is
delivering all the services required to
submit claims so you don't miss out on
any revenue
and also that the claims submission
process is incredibly fast and
completely accurate
and if you don't want your own staff to
do it we can even do the billing for you
so for example here's a profile of one
of our billing expert experts sharing
so our billing experts specialize in
delivering and billing these specific
rpm services
and also have the experience and
perspective of advocating for our
clients across hundreds of payers which
further increases our success rate
so our rpm billing experts they work
directly with cms and payers and have
even convinced payers to start covering
rpm for the first time
so these features and these services
they combine to make sure you collect
what you are owed
and here's another testimonial to
highlight the positive impact our
billing experts have for our clients
so you might be asking what does it cost
well
see if you wanted to implement a
customized rpm program like this with
another company
it would likely cost you nearly 14 000 a
month in lost profit compared to working
with us
and this is due to lost rpm revenue
higher subscription fees and additional
custom work costs
so here's what you get with us
and look at this from top to bottom here
so first of all you get a complete rpm
tracking and reporting tool set to avoid
manual administrative work and enable
your staff to take on higher rpm patient
enrollment so you can see on this first
line here that that drives higher
patient enrollment to begin with
secondly
our team of on-demand rpm billing
experts
are there they're there to assist you
every step of the way which greatly
increases your claim success rate from
an average of about 50 for new services
to 95 with us and that ensures you get
paid what you deserve and you can see
that there on the second line
and then as we kind of go further down
here the the custom app for patients to
input data that allows you to get a lot
of customization without the cost of
custom work and you can see those costs
down in the lower side
and similarly
the custom web dashboard for providers
it allows you to monitor data again
without the cost of custom work that
would likely be needed to really reflect
that for your practice
and then if you look at the device line
here our proprietary connected scale
blood pressure cuff glucometer and pulse
oximeter they provide valuable objective
data from patients homes at a lower cost
than the retail devices used by other
companies that's why ours are less
expensive
and then we have our custom automated
alerting tools that will alert you to
patients at risk so you can proactively
intervene
and again you get all that without the
cost of custom work
and lastly we have a full suite of
telehealth tools for patients and
providers to communicate without an
incremental subscription fee for another
telehealth tool
so as a result you will add over twenty
thousand dollars of monthly revenue and
improved patient outcomes in two weeks
without adding staff or chasing new
patients
now the investment in our offering to
generate all that revenue and profit is
only a base license fee of six thousand
dollars per year plus thirty dollars per
rpm patient per month
in addition it is sixty dollars one time
for each rpm patient's device
now to get started
all you need to do is take our short
quiz to see if your organization is a
fit for rpm
now there's a link to the quiz alongside
this video
i also want to make you aware of two
other considerations
so let's discuss timing
now as you probably know by now we take
a hands-on approach with all our clients
we know how to successfully onboard
patients and maximize your claims
reimbursements
now we will train your staff as much as
needed and literally submit and
reconcile claims with your biller but
this commitment requires significant
time from our team
so therefore we only accept the most
qualified and committed new clients
in fact we will ask you to sign a
statement of commitment during
implementation
and because of this time we invest we
only engage in five implementations per
month
so it's important to make a decision
quickly so we are able to work with you
now remember you're losing money every
day that you delay here
and you should also know our rpm fees
are contingent on your success and
backed up with a guarantee
if you don't receive any rpm
reimbursement you get your rpm fees back
we only get paid when you get paid
so to summarize this offer
you will receive the following
a full-featured remote patient
monitoring platform including a custom
branded mobile app provider dashboard
and connected devices
our automated alerting escalation
telehealth time tracking and super build
tools
and on-demand expert support
now given our commitment to each of our
clients and the time we invest to
maximize reimbursements we only work on
five implementations per month
but of course if you don't receive any
rpm reimbursement our fees are credited
back to you we only get paid if you get
paid
to get started all you need to do is
take our short quiz to see if your
organization is a fit for rpm
based on the quiz results we may
schedule a q a and tour of our
technology
and again there's a link to the quiz
alongside this video
now i will answer some commonly asked
questions about our offer
and if you feel like you have enough
information please just go ahead and
take the quiz but if you aren't
convinced yet or you still have
questions please stick around
first of all
why is rpm reimbursed across all
specialties
well rpm is useful to monitor any
condition outside the office which
ultimately prevents adverse outcomes so
it can be used to support both acute and
chronic conditions across specialties
but it is important to use connected
devices that provide data relevant to
those conditions so for example a blood
pressure cuff for hypertension
next
why do nearly all payers cover rpm
well cms is highly supportive of rpm as
it is proven to reduce overall
healthcare costs
now most commercial payers they have
taken cms as a lead by instituting rpm
as well
and more at it each year
so reimbursement rates are strong and
eligibility is actually expanded so a
broader range of providers now able to
deliver the services
why are reimbursement rates so high
well payers want providers to deliver
these services because they are less
costly than hospital admissions or other
complications that can occur otherwise
i don't need it
well you don't need more revenue
then you are a lucky person
i don't think i can afford it
well the upfront costs are minimal and
all the rpm fees are contingent on your
success meaning you have to generate
revenue in order to pay any of those
fees
now we would be happy to provide a
profitability calculator to whomever has
budget authority or schedule brief call
to discuss the benefits with that person
new services are hard to implement so
how is this different
well rpm is not an entirely novel
medical procedure or a new drug and it
does not require any new medical
equipment or space within your
facilities
in fact you and your staff are likely
providing some of these services already
without getting paid
so monitoring a patient while they
follow your treatment plan to ensure
they are improving it is common sense
for patients and providers
and so rpm is easy to explain
and in addition much of the effort is
handled automatically by our software
so implementation requires training your
billing and clinical staff for only two
to four hours of total time
what if i don't have time
well it takes very little time the
training only takes a few hours and the
entire program can be run by your office
manager or another staff lead
so all you need to do each month as a
physician or lead clinician is to sign
off on the services before they are
built
can i trust you
well you've seen some of our
testimonials and case studies so far but
i would be happy to provide a direct
reference to prove our value and
credibility to you
are there any long-term contracts
well we have an annual agreement for our
base license but for many clients this
cost is covered by one of our partner
companies
also we believe it is important to have
some small upfront investment to ensure
you and your organization are serious
about successfully implementing our
solution
a competitor has a lower price why
should i work with you
well the most expensive vendor is the
one that doesn't get you paid
and that's why we focus so much on
claims success rate because at the end
of the day if you don't get paid that's
by far the most costly in the long term
why shouldn't i overwhelm my
organization with every patient i can
find
well doing so just impairs the quality
of care because you're forced to spend
less time with each patient to move on
to the next
in addition this leads to long stressful
days and overworked dissatisfied staff
can i take advantage of these services
of my current staff
yes absolutely
your current staff can use underutilized
time to deliver these services
in addition since you're not
overwhelming your organization your
existing staff will have the capacity to
focus on patient care including rpm
can i take advantage of rpm even if i
don't want my own staff to deliver it
yes
we have a staffing partner who can
deliver rpm based on your referrals
will this work outside the u.s
so rpm is specific to u.s insurers and
will not work outside the u.s but we do
offer a virtual health product that
enables you to utilize our solution for
other purposes and you can find more
information about that on our website
what if some of my payers do not cover
rpm
well medicare covers these services
nationally and we have directly
pre-verified coverage by over 100
commercial payers in over 30 states so
it is unlikely that your payers do not
cover rpm at all
however
if we find that they do not cover then
we will actually advocate directly with
the medical director at that payer to
implement an rpm policy on your behalf
and we've had success with this approach
before
does this work in my state
yes
medicare covers these services
nationally
and we have directly pre-verified
coverage by over 100 commercial payers
in over 30 states
are reimbursement rates good in my state
well medicare reimbursements are set by
region and are adjusted for cost of
living
commercial payers typically follow those
medicare adjustments but you can look up
your actual reimbursement rates by
contacting your payers
what if a patient doesn't have a
smartphone or tablet to connect to the
rpm device
well first of all 85 of american adults
have a smartphone including the majority
of elderly people
however if a patient doesn't have a
smartphone or tablet they can also use
the device of a caregiver or family
member for rpm and we find this works in
many cases
what about the bureaucracy at my health
system or physician group they take a
long time to approve services like this
well we have all the necessary security
and other information to fulfill the
vendor vetting for your health system or
physician group as we've done this you
know many times
and we've you know we can work directly
with your i.t or other teams to complete
this process so it doesn't take your
time
now we do recommend having a senior
champion who can help push this process
through
just in case there are ever bureaucratic
delays
are the rpm rules very clear i've heard
different interpretations and opinions
so yes they are clear if you know what
you're doing and have the right sources
of knowledge
see that's the benefit of our rpm
billing experts we also have direct
insight and clarity from our contacts at
cms and the commercial payers
you have a monthly fee and a competitor
does not why should i work with you well
see some rpm vendors have no upfront
costs but we believe it is important to
have some small upfront investment to
sure to ensure that you and your
organization are serious about
successfully implementing our solution
and if you look at the numbers in the
long term we are usually more profitable
for you
does this work if we use outsourced
billers
yes it works with both outsourced and
in-house billers and as i mentioned
before we can also do the billing for
you
but if you do the billing or your
outsourced bill or does a billing then
our billing experts they'll just work
with with them and guide them
can i ramp up quickly if i have a big
team
yes as long as multiple staff members
can train at once
we can do that and we've trained up to
i'd say about 30 or so staff at once
now is not a good time
well i get where you're coming from but
before you make that decision just
remember how much revenue you can gain
over that period of time by starting now
so what else are you doing now that will
add
tens of thousands hundreds of thousands
even a million dollars of revenue per
month
i currently work with another company to
deliver rpm
okay i understand
so just ask yourself what has worked
well and what has not worked well with
that company
see in the case studies section that i
shared above you can find testimonials
showing how much more revenue you can
generate working with us
so you can make your decision from there
do you do ehr integrations
yes as long as the opportunity is large
enough to justify the additional
technology development work
and typically this is reserved for
larger clients
health systems physician groups
but there are also other ways we can
share data with your ehr even without an
integration
so that's all i have for you today again
my name is wes hayden president of coach
care
and you can learn more at our website
and take our quiz if you would like to
schedule a q a thank you very much
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