Communication: Characteristics, Process, Types, 7Cs, barriers to communications, & Importance

Summary

This video script explores the nuances of effective communication, distinguishing it from mere talking. It emphasizes the importance of clear, concise, and correct messaging to foster understanding. The script delves into the communication process, types of communication, and the 'seven Cs' for impactful interaction. It also addresses common barriers and strategies to overcome them, highlighting communication's role in building relationships, coordination, and decision-making within personal and professional spheres.

Takeaways

• 🗣️ Communication is more than just talking; it's about sharing information to reach a common understanding.
• 📝 Clear and understandable messages are crucial for effective communication, avoiding misunderstandings like the examples provided.
• 👥 Communication involves at least two parties, the sender and the receiver, and is a two-way process requiring feedback.
• 🔄 The communication process is cyclic, starting and ending with the sender, involving steps like encoding, transmitting, and decoding.
• 💬 Verbal communication includes various forms like interpersonal, oral, and public communication, each with its advantages and disadvantages.
• 🤔 Non-verbal communication, such as gestures and facial expressions, complements verbal communication but can also be misinterpreted.
• ✍️ Written communication is essential for recording and conveying detailed information, though it may lack immediacy and accessibility for all.
• 🎨 Visual communication leverages visual elements to convey complex information quickly and can transcend language barriers.
• 👂 Listening is a critical component of communication, requiring active engagement to ensure understanding and avoid miscommunication.
• 🔢 The 'Seven C's of effective communication'—Clear, Correct, Complete, Concise, Concrete, Coherent, and Courteous—guide the creation of impactful messages.
• 🚧 Barriers to communication, such as psychological, linguistic, and cultural differences, can impede understanding and must be addressed to foster effective interaction.

Q & A

What is the difference between talking and communication?

Talking refers to the act of speaking words and sentences, which may or may not be clearly understood. Communication, on the other hand, is the process of sharing information between two or more people to reach a common understanding.

Why is it important to ensure your message is clear before communicating with others?

A clear message is crucial because it helps to avoid misunderstandings and ensures that the intended information is accurately conveyed and understood by the receiver.

What are the minimum number of persons involved in communication?

Communication involves a minimum of two persons: the sender and the receiver.

What are the main objectives of communication?

The main objectives of communication are to build interpersonal relationships and enhance human behavior.

What is the role of the sender in the communication process?

The sender is the initiator of the message that needs to be transmitted. They create the information or idea and encode it in a way that can be easily understood by the receiver.

Why is encoding important in communication?

Encoding is important because it involves putting the targeted message into an appropriate medium. Incorrect or inappropriate encoding may change the true intent of the communication.

What are the different types of verbal communication?

Verbal communication can be subdivided into interpersonal communication, interpersonal communication using technological devices, oral communication, and public communication.

What are the advantages of verbal communication?

Advantages of verbal communication include time and energy savings, clarity reducing chances of confusion, ease of understanding, quick feedback, and reliability.

What are the disadvantages of verbal communication?

Disadvantages include the inability to communicate if the receiver does not understand the sender's language, unsuitability for lengthy messages, inclusion of irrelevant information, and lack of rectification once a message is sent.

What are the seven C's of effective communication?

The seven C's of effective communication are clear, correct, complete, concise, concrete, coherent, and courteous.

What are some common barriers to communication?

Common barriers to communication include psychological barriers, linguistic barriers, physical barriers, emotional barriers, cultural barriers, attitude barriers, physiological barriers, and technological barriers.

How can we overcome barriers to communication?

To overcome communication barriers, one can check for a good time and place to communicate, be clear and use understandable language, communicate one thing at a time, respect the person's desire not to communicate, check for understanding, communicate in a distraction-free location, and acknowledge emotional responses.

Why is communication essential in the workplace?

Communication is essential in the workplace because it enables coordination, cooperation, decision making, and effective management. It also helps in building interpersonal relationships, maintaining public relations, and enhancing personal and professional growth.