鉄道の現場紹介vol.8 ～駅員の1日（小田急線新宿駅）～

Summary

This video script introduces the daily life of a station staff member named Koizumi at Shinjuku Station on the Odakyu Line. The narrative covers the 24-hour shift duties, from uniform change and health checks to precise train operations and customer service. It highlights the meticulous attention to detail in train supervision, ticket sales, and assistance to passengers, showcasing the dedication and hard work behind ensuring a safe and efficient commuter experience.

Takeaways

• 🕘 The video introduces the daily routine of a station staff member named Koizumi working at Shinjuku Station on the Odakyu Line, starting with his shift at 9 AM and ending the next morning.
• 👔 Koizumi changes into his uniform in the changing room to make a good impression on customers, emphasizing the importance of appearance for station staff.
• 📋 He checks for work instructions and health status confirmations, highlighting the station's focus on staff well-being and operational efficiency.
• 🚄 Around 40 staff members are on duty at Shinjuku Station, which is the busiest on the Odakyu Line, indicating the scale of operations and the importance of coordination.
• 🛠 Koizumi performs tasks such as alcohol disinfection and temperature checks to prevent the spread of infectious diseases, showcasing the station's commitment to health and safety.
• 🎟 The script mentions the sale of express tickets and free passes at the ticket counter, underlining the variety of services provided to passengers.
• 🚉 Koizumi is responsible for supervising the platform and ensuring the safe and punctual departure of trains, demonstrating the critical role of station staff in train operations.
• 🍱 The video shows Koizumi enjoying a homemade lunch provided by his wife, giving a glimpse into the personal lives of station staff and their sources of support.
• 👨‍👩‍👧‍👦 He assists passengers with their tickets and provides directions around the station, emphasizing the customer service aspect of his job.
• 🛏️ During breaks, staff members may take naps, especially during the night shifts, revealing the physically demanding nature of the job and the need for rest.
• 📞 Koizumi also handles phone calls and lost and found items, illustrating the diverse responsibilities of station staff and their role in supporting passengers.
• 🌙 The video concludes with the end of Koizumi's long shift, highlighting the dedication and hard work of station staff in ensuring the smooth operation of the railway system.

Q & A

Who is the speaker in the video script?

The speaker is a station staff member named Koizumi, working at Shinjuku Station on the Odakyu Line.

What is the nature of Koizumi's work shift?

Koizumi's work shift is a 24-hour overnight shift that starts in the morning and continues until the next morning.

What is the first thing Koizumi does after arriving at work?

After arriving at work, Koizumi first changes into his uniform in the changing room.

What is the purpose of the alcohol disinfection and temperature check at the station?

The alcohol disinfection and temperature check are part of the infection prevention measures at Shinjuku Station.

How many staff members are on duty at Shinjuku Station on the Odakyu Line?

Approximately 40 staff members are on duty at Shinjuku Station on the Odakyu Line each day.

What is Koizumi's role in relation to the train operation?

Koizumi's role includes ensuring the train runs on time by coordinating with the train conductor and confirming the train's departure with hand signals.

What does Koizumi do during his lunch break?

During his lunch break, Koizumi enjoys a lunch box prepared by his wife, which helps him to work hard in the afternoon.

What is the purpose of the 'Thank You' cards given to customers who have lost their belongings?

The 'Thank You' cards are given to express gratitude to customers when they retrieve their lost items at the station.

How does Koizumi assist customers who need help at the ticket gate?

Koizumi assists customers by helping them with their tickets, providing directions, and using his smartphone to communicate with other stations if necessary.

What is the significance of the night shift for Koizumi and his colleagues?

The night shift is significant as it allows the station staff to prepare the station for the next day, ensuring the safety and smooth operation of the trains.

What does Koizumi do after the last train has departed for the day?

After the last train has departed, Koizumi checks the station to ensure no customers are left behind, turns off the power to ticket machines and automatic gates, and then rests to prepare for the next day's work.