I have ANOTHER engine problem with my Integra Type S 😤

Summary

In this video, the narrator recounts his experience with a car dealership after discovering an oil leak and other issues with his Acura Integra. Initially, he faced dismissive customer service from Honda corporate, but after publicizing the issue on his YouTube channel, the company's attitude changed, and they offered to 'make it right.' The dealership, Fox Acura of Ann Arbor, addressed the oil leak, bumper alignment, and replaced a damaged wheel, demonstrating exceptional service. The narrator expresses disappointment with Honda's initial lack of proactive customer care and ponders the implications of his experience on future content creation and brand promotion.

Takeaways

• 🔧 The owner returned to the dealership due to a suspected oil leak after having a resonator installed on their car.
• 🔍 The oil leak was visually confirmed as fresh and the service manager at Fox Acura took the initiative to check on the car's condition.
• 📹 The owner's YouTube video about the issue went viral, leading to increased public scrutiny and corporate attention from Honda.
• 🤝 Honda corporate initially advised the owner to deal with the dealership, but after the video's popularity, they became more proactive in resolving the issue.
• 🛠️ The dealership and Honda corporate collaborated to address multiple issues with the car, including the oil leak and bumper alignment.
• 🛑 The oil leak was traced back to an improperly sealed valve cover, which was fixed by resealing it.
• 💰 The dealership covered the costs of the repairs, which amounted to a significant sum, and were reimbursed by the warranty.
• 🚗 The owner was provided with a loaner vehicle, a 2024 RDX, while their car was being serviced.
• 👍 Fox Acura was commended for their exceptional service and for going above and beyond to rectify the situation.
• 👎 The owner expressed disappointment with Honda corporate's initial lack of responsiveness and felt they only acted after public pressure.
• 🚫 The experience has soured the owner's enthusiasm for the car and the brand, questioning the integrity of customer service and the promotion of the product.

Q & A

What issue did the customer initially bring their car back to the dealership for?

The customer brought their car back to the dealership because they noticed a possible oil leak after having a resonator installed.

What was the initial response from Honda corporate when the customer escalated the issue?

Initially, Honda corporate told the customer to talk to the dealership and did not take immediate action. It was only after the issue gained public attention that they changed their approach.

What actions did Fox Acura take to address the customer's concerns?

Fox Acura took several actions, including fixing the oil leak, improving the bumper alignment, and providing a new wheel for the damaged one. They also offered a loaner vehicle while the car was being serviced.

What was the root cause of the oil leak in the customer's car?

The root cause of the oil leak was the valve cover not being sealed properly, which required resealing.

How did the customer's YouTube channel and public attention influence Honda corporate's response?

The customer's YouTube channel and public attention put pressure on Honda corporate to address the issue more promptly and thoroughly than they initially did.

What was the customer's profession, and how did it relate to their experience with the car issues?

The customer is a quality engineer, which influenced their attention to detail and ability to identify and escalate the car issues effectively.

How did the customer feel about the initial customer service from Honda corporate?

The customer was disappointed with the initial customer service from Honda corporate, feeling that they were treated poorly and ignored until the issue became public.

What compensation did the customer receive for the damaged wheel?

The customer received a check for $300 from the dealership to fix the damaged wheel, and later, Honda corporate provided a brand new wheel.

What was the customer's opinion on the dealership's response after the issue gained attention?

The customer felt that the dealership's response was influenced by the public relations aspect rather than genuine customer care, but they acknowledged that Fox Acura did go above and beyond in addressing the issues.

What was the customer's final sentiment towards Honda and Acura after the resolution of the issues?

The customer expressed disappointment and a change in feelings towards the car and the brand due to the initial poor customer service and the need for public pressure to get a proper resolution.

Did the customer experience any interior rattles in the car, and what was the outcome?

The customer did experience interior rattles, particularly at higher RPMs, but it was unclear if the dealership addressed this issue during the car's service.