Cara mengukur Kinerja Organisasi

Agung Solihin Channel
6 Sept 202003:53

Summary

TLDRThe transcript discusses evaluating an organization's performance through a 0-10 scale, addressing internal business processes, budget absorption, customer satisfaction, and the organization's self-perception. It emphasizes the importance of understanding current positions, identifying gaps, and discussing improvements. The speaker suggests using a dashboard for clear categorization and visibility of progress, aiming for active learning and development within the organization.

Takeaways

  • 📊 The speaker discusses the importance of evaluating an organization's performance and position on a scale of 0 to 10.
  • 🔍 There are four main aspects to consider: internal business processes, customer perspective, financial absorption of the budget, and organizational stagnation or growth.
  • 🤔 The speaker emphasizes the need for self-assessment to understand where the organization stands in terms of these aspects.
  • 💼 The first aspect mentioned is the internal business processes, questioning whether they are running smoothly or if there are still issues.
  • 💰 The second aspect is financial, focusing on whether the budget absorption is accurate and complete.
  • 👥 The third aspect involves the customer perspective, examining public satisfaction and potential complaints.
  • 📈 The fourth aspect is about the organization's self-assessment, determining if there is stagnation or active learning within the organization.
  • 📉 The speaker suggests that the organization currently rates itself at 7.5 on the performance scale, indicating a gap of 2.5 that needs to be addressed.
  • 🔑 The importance of discussing these aspects in every department is highlighted to identify strengths and areas for improvement.
  • 📝 The speaker mentions the use of a dashboard for clear categorization and visibility of the organization's progress.
  • 🚀 The goal is to close the identified gap and improve the organization's performance to reach the desired level.
  • 🔄 The script suggests that organizations often revisit the same topics during briefings, indicating a need for continuous evaluation and improvement.

Q & A

  • What is the main topic discussed in the script?

    -The main topic discussed in the script is evaluating the performance and progress of an organization across different aspects such as internal business, customer perspective, and financial status.

  • What is the scale used to measure the organization's performance?

    -The scale used to measure the organization's performance is a 0-10 scale, where 0 means no progress and 10 represents full achievement.

  • What are the four main aspects discussed for evaluating the organization's performance?

    -The four main aspects discussed are internal business operations, financial absorption of the budget, customer perspective, and the organization's self-assessment of its progress.

  • What does the speaker suggest regarding the organization's financial status?

    -The speaker suggests that the organization's financial status should be assessed on whether the budget absorption is accurate and complete.

  • How does the speaker describe the customer perspective on the organization?

    -The customer perspective is described as an important aspect to measure, considering whether customers are satisfied or if there are still complaints and areas for improvement.

  • What is the current self-assessment score of the organization according to the speaker?

    -The current self-assessment score of the organization is 7.5 out of 10, indicating there is still room for improvement.

  • What is the gap that the organization needs to address according to the speaker?

    -The organization needs to address a 2.5 gap to reach the full score of 10, which requires discussion and evaluation in each department.

  • What does the speaker suggest for improving the organization's performance?

    -The speaker suggests having short discussions in each department and conducting evaluations to identify areas that are lacking and what needs to be added or improved.

  • What is the purpose of the dashboard mentioned in the script?

    -The purpose of the dashboard is to provide clear and categorized information about the organization's progress and current status, ensuring that everyone is well-informed.

  • What does the speaker imply about the importance of preparing for a briefing?

    -The speaker implies that preparing for a briefing is crucial to avoid discussing the same issues repeatedly and to ensure that the organization is focused on moving forward.

  • What is the speaker's view on the current state of active learning within the organization?

    -The speaker feels that there is a stagnation in active learning within the organization and suggests that it needs to be addressed to improve overall performance.

Outlines

plate

Dieser Bereich ist nur für Premium-Benutzer verfügbar. Bitte führen Sie ein Upgrade durch, um auf diesen Abschnitt zuzugreifen.

Upgrade durchführen

Mindmap

plate

Dieser Bereich ist nur für Premium-Benutzer verfügbar. Bitte führen Sie ein Upgrade durch, um auf diesen Abschnitt zuzugreifen.

Upgrade durchführen

Keywords

plate

Dieser Bereich ist nur für Premium-Benutzer verfügbar. Bitte führen Sie ein Upgrade durch, um auf diesen Abschnitt zuzugreifen.

Upgrade durchführen

Highlights

plate

Dieser Bereich ist nur für Premium-Benutzer verfügbar. Bitte führen Sie ein Upgrade durch, um auf diesen Abschnitt zuzugreifen.

Upgrade durchführen

Transcripts

plate

Dieser Bereich ist nur für Premium-Benutzer verfügbar. Bitte führen Sie ein Upgrade durch, um auf diesen Abschnitt zuzugreifen.

Upgrade durchführen
Rate This

5.0 / 5 (0 votes)

Ähnliche Tags
Performance MetricsOrganizational HealthFinancial AnalysisCustomer SatisfactionInternal BusinessStagnation CheckActive LearningStrategic PlanningDashboard InsightsGrowth Gap
Benötigen Sie eine Zusammenfassung auf Englisch?