Profil Disdukcapil Kota Medan

Summary

The video highlights the efforts of the Medan City Population and Civil Registration Office in improving public services for its diverse and multicultural population. It emphasizes the importance of accurate population data, the implementation of online services to reduce reliance on intermediaries, and the ongoing development of facilities for enhanced accessibility and comfort. The city aims to provide fast, simple, and accurate services, focusing on customer satisfaction and public trust while embracing digital transformation. Medan is committed to ensuring that every citizen has access to essential documents and services, with a focus on transparency, integrity, and convenience.

Takeaways

• 😀 Medan, also known as 'Paris Van Sumatra,' is recognized for its rich architectural heritage with European and Turkish Arab influences.
• 😀 Medan aims to become a leading city in public service delivery, particularly in civil registration and population administration.
• 😀 The city is committed to providing accurate and complete population data to support urban planning and development.
• 😀 Civil registration documents such as ID cards, family cards, birth certificates, and marriage certificates are essential for various administrative and social services.
• 😀 Medan's population exceeds 2.5 million people, and the volume of civil registration services reaches around 700,000 documents annually.
• 😀 The city promotes the 'Gerakan Indonesia Sadar Administrasi Kependudukan' (GIGI), encouraging citizens to obtain their civil registration documents on time.
• 😀 Medan employs an active system for civil administration, making the process quicker, simpler, and more accurate.
• 😀 The city has introduced an online system for public services, making it easier for people to access civil registration services without visiting offices in person.
• 😀 Medan offers additional features such as a self-service document printing kiosk and home delivery services for completed documents.
• 😀 The city continuously improves its physical infrastructure and customer service, ensuring that public facilities are comfortable, inclusive, and accessible for everyone, including people with disabilities.

Q & A

What is the significance of Medan being called 'Paris Van Sumatra'?

Medan is known as 'Paris Van Sumatra' due to its historical European and Turkish Arab architectural influences, as well as its iconic Trembesi trees, which are hundreds of years old. This nickname highlights the city's cultural and architectural heritage.

What is the role of the Dinas Kependudukan dan Pencatatan Sipil in Medan?

The Dinas Kependudukan dan Pencatatan Sipil in Medan is responsible for administering population data and civil registration services. Its primary functions include issuing documents such as ID cards, family cards, birth and death certificates, and more, which are essential for social and economic activities in the city.

How does the Dinas Kependudukan dan Pencatatan Sipil improve public service in Medan?

The department has implemented a strategy focused on providing easy, fast, and accurate public services. This includes the use of online systems, active stelsel policies, and efforts to reduce dependency on intermediaries or brokers.

What are the benefits of the online service system introduced by the Dinas Kependudukan dan Pencatatan Sipil?

The online service system allows residents to access various population documents without visiting physical service centers. This provides convenience, reduces waiting times, and prevents people from using intermediaries or paying unnecessary fees.

How does the Dinas Kependudukan dan Pencatatan Sipil ensure integrity and customer satisfaction?

The department focuses on creating a service environment with strong integrity, implementing standard operating procedures (SOPs), and ensuring that services are provided fairly, efficiently, and in line with health protocols.

What is the purpose of the 'Gerakan Indonesia Sadar Administrasi Kependudukan' (Gigi) program?

The Gigi program aims to raise awareness among the public about the importance of having complete and accurate civil registration documents, encouraging citizens to register their population data on time.

How does the Dinas Kependudukan dan Pencatatan Sipil engage with the community to improve services?

The department has various programs such as mobile services, where staff visit communities, schools, and hospitals to provide civil registration services. They also deliver documents directly to residents' homes and conduct socialization efforts to encourage timely document registration.

What facilities are provided at service centers to ensure a comfortable experience for residents?

Service centers are equipped with facilities like waiting areas with air conditioning, information media, special accommodations for people with disabilities, nursing rooms, children's play areas, a mini library, prayer rooms, and customer care rooms.

What are some of the specific services available through mobile units?

The mobile units allow staff to provide civil registration services at people's homes, hospitals, orphanages, and other community locations. They also help distribute documents like birth certificates and update family cards.

How is the Dinas Kependudukan dan Pencatatan Sipil adapting to the 'new normal' or post-pandemic era?

The department has adopted new health protocols in line with the 'new normal,' including requiring residents to wear masks, use hand sanitizers, and maintain physical distance while receiving services. They have also ensured that infrastructure and services meet health and safety standards.