Business Communication With Millennials: How To Communicate Effectively With Millennials

Summary

In this conversation, the speakers discuss the importance of understanding and connecting across generational lines, particularly between Millennials and older generations. They emphasize that innovation isn't age-specific and that the focus should be on results rather than differences in experience or background. The discussion highlights the challenges in communication, particularly interpersonal connection, and how Millennials can approach older generations with respect and empathy. Ultimately, the key takeaway is the need for mutual understanding, collaboration, and focusing on what truly matters: achieving results.

Takeaways

• 😀 Innovation is not age-specific, and it comes from new ideas rather than experience alone.
• 😀 Communication is a key issue for Millennials, particularly in terms of interpersonal connections, not just digital communication.
• 😀 The Millennial generation faces challenges in terms of how they connect with others, despite having more tools for communication than ever before.
• 😀 The idea of labels (e.g., entitled, lazy, or bankrupting systems) should be avoided, as they can prevent meaningful connections between generations.
• 😀 Millennials and older generations should approach conversations with understanding, recognizing the expertise each side brings to the table.
• 😀 Managers, across generations, are often uncomfortable communicating with employees, which is a societal issue, not just a generational one.
• 😀 Age should not be a barrier to contributing ideas or being heard in professional spaces.
• 😀 Millennials should focus on results and avoid getting distracted by differences in age, music, or preferences in restaurants.
• 😀 Both Millennials and older generations should focus on the common connection they share rather than their differences to achieve business goals.
• 😀 Labels and generational stereotypes should be set aside to create an environment where everyone’s contributions are valued and the focus remains on achieving results.

Q & A

What is the main point being discussed in the script?

The main point of the discussion revolves around the generational divide, particularly between Millennials, Baby Boomers, and Gen Xers, focusing on how these generations can better connect and communicate in the workplace. It emphasizes the importance of understanding each other and not letting labels or differences inhibit effective communication and innovation.

Why is it important to focus on connection rather than misunderstanding between generations?

Focusing on connection is essential because misunderstanding and labeling each generation as entitled or broken only creates barriers. The script suggests that understanding each other’s strengths and expertise leads to better collaboration, and this mindset is vital in an evolving workplace where innovation is key.

What does the speaker say about the role of innovation and experience in leadership?

The speaker highlights that innovation doesn't always come from experience but from fresh perspectives. Using Mark Zuckerberg and Facebook as an example, they suggest that innovation can come from younger individuals without years of experience, stressing that innovation is not age-specific.

How does the speaker define the communication challenges Millennials face?

The speaker points out that Millennials face challenges in interpersonal communication, despite having many ways to connect through technology. They emphasize that while Millennials are adept at communicating digitally, there is a lack of face-to-face communication, which can be critical in building strong professional relationships.

What is the significance of the Harvard Business Review study mentioned in the script?

The Harvard Business Review study is referenced to show that nearly 70% of managers across generations are uncomfortable talking to their employees. This is framed as a societal issue, not just a generational one, suggesting that communication barriers affect everyone and require attention for improvement.

What advice does the speaker offer to older generations in terms of communication?

The speaker advises older generations to approach conversations with understanding and outreach, rather than scolding or 'teaching' Millennials. They stress the importance of recognizing the expertise on both sides and fostering a productive, mutual exchange.

What does Chris suggest as advice for Millennials in dealing with older generations?

Chris suggests that Millennials should avoid allowing generational labels to limit their potential. They should focus on their strengths, and avoid letting differences, such as taste in music or restaurants, become a distraction from the real business conversations.

Why is it important for Millennials to avoid focusing on generational differences in the workplace?

It's important for Millennials to avoid focusing on generational differences because it distracts from the core objective of getting things done and delivering results. By focusing on common ground and shared goals, both older and younger generations can collaborate more effectively and achieve greater success.

How does the script suggest Millennials and older generations can work better together?

The script suggests that both Millennials and older generations should set aside their differences, whether in age, tastes, or backgrounds, and focus on what they can accomplish together. Building mutual respect and emphasizing results over generational divides leads to better cooperation and success.

What role do labels play in the generational divide discussed in the script?

Labels play a significant role in creating misunderstandings and limiting potential. By labeling older generations as 'bankrupt' or 'entitled' or Millennials as 'lazy' or 'spoiled,' both sides create barriers that prevent effective communication and collaboration. The script calls for breaking down these labels to promote a more inclusive and results-driven conversation.