Identifikasi Pasien Klinik Pratama Nayaka Husada 01 Blimbing Malang

Summary

A customer arrives at a clinic seeking assistance for a check-up. The staff welcomes the patient and asks if they need to go to the general clinic or the dental clinic. The patient mentions needing the general clinic and confirms that they have been here before. The staff asks for the patient's identification, which is provided under the name Vivi Damayanti, with the birthdate of March 18, 1988. The staff checks the information and asks the patient to wait while the card is processed.

Takeaways

• 😀 A warm welcome is extended to the visitor as they enter the clinic.
• 😀 The staff asks if they can assist the visitor, offering help with their needs.
• 😀 The visitor's intention to see a doctor for a check-up is clarified.
• 😀 The visitor is asked whether they wish to go to the general clinic or the dental clinic.
• 😀 The visitor confirms their choice to go to the general clinic.
• 😀 The clinic staff asks if the visitor has been to the clinic before.
• 😀 The visitor confirms they have been to the clinic before.
• 😀 The staff asks to borrow the visitor's identity details for verification.
• 😀 The visitor's name, 'Vivi Damayanti,' is confirmed as the one needing the check-up.
• 😀 The staff asks for the visitor's birthdate, which is provided as March 18, 1988.
• 😀 The staff checks for the visitor's record in the system and requests them to wait while the information is processed.

Q & A

What is the context of the interaction?

The interaction takes place in a clinic where a person is inquiring about services for a check-up. The receptionist is gathering basic information to assist the patient.

What kind of medical specialties are mentioned in the script?

The specialties mentioned are 'Poli Umum' (General Polyclinic) and 'Poli Gigi' (Dental Polyclinic).

What does the receptionist ask the patient about their previous visits?

The receptionist asks if the patient has visited the clinic before.

What identification information is requested from the patient?

The receptionist requests the patient's name and date of birth for verification purposes.

What is the patient’s name as mentioned in the script?

The patient's name is Vivi Damayanti.

What is the patient's date of birth?

The patient's date of birth is March 18, 1988.

What is the receptionist’s next action after receiving the patient’s information?

The receptionist checks the patient’s information in the system and asks the patient to wait while doing so.

What is the first question asked by the receptionist?

The first question asked by the receptionist is whether the patient is visiting the general clinic or the dental clinic.

Why does the receptionist ask for the patient’s identification?

The receptionist asks for the patient’s identification to retrieve the patient’s details from the clinic’s records and ensure they are registered.

How does the receptionist ensure the patient’s information is correct?

The receptionist verifies the patient's identity by confirming their name and date of birth before checking their records.