Como trabalhar como atendente de kombini no Japão? + palavras-chave - Nathalya Teraoka

Summary

In this heartfelt video, the speaker shares their experiences working as an attendant in Japan, including at McDonald's and a convenience store. They discuss the cultural importance of politeness and customer service in Japan, offering tips on common phrases, greetings, and customer interactions. From dealing with machine maintenance to handling payments and food preparation, the speaker provides valuable insights into daily tasks and challenges, all while highlighting the importance of teamwork and communication in a foreign environment. This video is perfect for anyone looking to understand the nuances of working in Japan's service industry.

Takeaways

• 😀 The speaker shares personal updates, including a broken microphone, a pimple on her nose, and background noise from her baby, Julia.
• 😀 The speaker discusses her experience working as a convenience store attendant ('combine') in Japan and offers practical advice for others considering similar jobs.
• 😀 It is essential to know some Japanese to work as an attendant in Japan. While English might suffice in some cases, Japanese is typically necessary for communication.
• 😀 The hiring process for convenience store jobs often involves applying through in-store posters, attending interviews, and taking tests.
• 😀 Politeness is crucial in Japanese customer service. Phrases like 'Irasshaimase' (Welcome) and regular greetings (e.g., good morning, good afternoon, good evening) are a must.
• 😀 The speaker emphasizes the importance of using proper customer service etiquette, such as bowing and maintaining a polite tone when interacting with customers.
• 😀 Convenience store attendants must perform various tasks, including checking the temperature of machines, restocking products, cleaning, and assisting customers with purchases.
• 😀 The speaker shares a valuable tip for handling hot food containers: always remove the sauce before microwaving to prevent spills and burns.
• 😀 Customers may accumulate points through store loyalty cards. Attendants need to ask customers if they want to redeem points or use them to partially pay for purchases.
• 😀 Attendants need to be aware of specific products (like Bento meals) and maintain the store’s appearance by organizing products neatly and regularly checking machine operations.
• 😀 Working hours are busy during peak times (e.g., lunchtime), and the speaker describes the importance of staying organized and attentive to the store’s needs to manage high customer volumes effectively.

Q & A

What should an attendant always remember when working in a convenience store in Japan?

Attendants should always greet customers by saying 'Irasshaimase' (Welcome) when they enter the store, and use polite phrases such as 'Good morning', 'Good afternoon', or 'Good evening' depending on the time of day.

Is it necessary to speak Japanese to work as an attendant in Japan?

Yes, speaking Japanese is essential to work as an attendant in Japan. While some places might accept English or other languages, proficiency in Japanese is generally required for communication with customers and co-workers.

How are job applications processed in Japan for convenience store attendants?

Job applications are often done directly at the store. You can find a hiring notice posted in the store with details like working hours, salary, and job requirements. After applying, an interview is conducted, and sometimes a written test is required.

What is the importance of proper customer greeting in Japan?

Customer greeting is crucial in Japan as it reflects respect and professionalism. It is customary to greet customers with polite phrases and to bow while doing so, showing appreciation and making the customer feel valued.

What is the role of the 'kombini' (convenience store) attendant in Japan?

The kombini attendant is responsible for tasks such as greeting customers, managing the cash register, checking the temperature of machines, restocking items, and ensuring the store is clean and organized. Attendants also help customers with product information and conduct various operations such as point card transactions.

What kind of equipment and systems does a kombini attendant work with?

Attendants use various equipment including cash registers, microwave ovens, ice cream machines, and coffee machines. They also need to monitor and log the temperatures of the machines to ensure food safety and quality.

How does the payment process work for customers at convenience stores in Japan?

When processing a payment, the attendant will confirm the total number of items and their cost. Customers can use point cards to accumulate points for future purchases or pay using a card, mobile phone, or cash. The attendant will ask the customer if they want to use points and then complete the transaction accordingly.

What challenges can an attendant face while working in a convenience store in Japan?

Some challenges include managing multiple tasks, such as dealing with busy periods, making sure to properly handle all customer requests, remembering to add necessary items like condiments, and handling delicate items like hot food or sauces without causing accidents.

What happens when a product is newly introduced in the store?

When a new product arrives, attendants must announce it aloud in a prolonged tone to attract attention, stating that it's a new product and asking the customer if they are interested in purchasing it.

How does the shift system work in convenience stores?

Shift work typically involves rotating hours. For example, one shift might start at 9 AM, where attendants prepare the store by organizing products and checking equipment, and the shift may end at noon. Attendants also change shifts to ensure the store runs smoothly and meets the customer demand, especially during peak times like lunchtime or late evenings.