Como trabalhar como atendente de kombini no Japão? + palavras-chave - Nathalya Teraoka

Summary

In this heartfelt video, the speaker shares her experience working as a convenience store attendant in Japan, offering insights into the job's challenges and the cultural aspects of customer service. She details her role at the McDonald's and convenience store, highlighting the importance of politeness, customer interactions, and daily tasks like product organization and machine checks. The speaker also gives tips for others looking to work in Japan, from learning key Japanese phrases to navigating the unique work environment. Her friendly tone and personal anecdotes make this video both informative and engaging.

Takeaways

• 😀 Working as a convenience store attendant in Japan requires strong customer service skills and adherence to cultural etiquette.
• 😀 Always greet customers politely with 'Irasshaimase!' upon their arrival and 'Arigato gozaimasu!' when they leave.
• 😀 It's crucial to memorize key Japanese phrases related to greetings and customer interactions, especially during checkout.
• 😀 Most convenience stores in Japan hire attendants directly, without needing a middleman or contractor. Proficiency in Japanese is usually necessary.
• 😀 When working the cash register, it's important to clearly communicate the number of items purchased and the total amount due.
• 😀 Store attendants often need to ask if customers want to use accumulated points from store loyalty cards to pay for their purchase.
• 😀 While working, you'll be responsible for maintaining the store's cleanliness, including tasks like sweeping, mopping, and checking the temperature of equipment.
• 😀 Be aware of specific tasks, such as removing sauces from products before microwaving them to avoid accidents like exploding sauces.
• 😀 Customers appreciate small talk, so engaging them in conversations about the weather or daily life is common and expected in Japan.
• 😀 Shift work is common in Japanese convenience stores, with attendants needing to be adaptable and efficient during busy hours, like lunchtime.
• 😀 When handling payments, there is no tipping culture in Japan, so focus on providing excellent service and ensuring smooth transactions.

Q & A

What are the three main issues the speaker addresses at the beginning of the video?

The speaker mentions three issues: a broken microphone, a pimple on her nose that she tries to hide with makeup, and background noise caused by her baby being present.

What previous job experience does the speaker share about working in Japan?

The speaker shares her experience working as a fast food attendant at McDonald's in Japan. She explains the process of applying for the job, the interview, and her duties while working there.

Is it necessary to know Japanese to work as an attendant in Japan?

Yes, the speaker mentions that she needed to know Japanese to work as an attendant. While English or other languages may be helpful, she believes speaking Japanese is essential for the job.

How did the speaker apply for her job at McDonald's in Japan?

The speaker applied by noticing a hiring notice on the wall of the McDonald's store, calling the number listed, and being invited for an interview. She was given a form to fill out and took a test in Japanese.

What is a key phrase that every attendant in Japan should remember?

The key phrase is 'Irasshaimase,' which is a greeting used in stores to welcome customers. Attendants must also remember to greet customers with 'Good morning,' 'Good afternoon,' or 'Good evening,' depending on the time.

What does 'Irasshaimase' mean, and when should it be used?

It means 'Welcome' and is used by attendants to greet customers as they enter the store. It is a standard practice in Japan to show respect and hospitality.

How should attendants behave when handing over a customer's purchase?

Attendants should thank the customer ('Arigato gozaimasu'), offer a polite farewell, and ensure the customer receives their items in a respectful and professional manner.

What is the significance of 'bento' meals in the speaker's job?

The speaker worked in a store where 'bento' meals were commonly sold. She explains how they were stocked, arranged, and prepared to meet customer demand, especially during lunch hours.

What special instructions did the speaker share about handling microwaved meals at her job?

The speaker advises being cautious when handling meals with sauces in the microwave, especially to avoid accidents where the sauce could explode and cause burns. She also shares a tip for removing the sauce lid carefully before microwaving.

What does 'Oryxita' refer to in the context of the speaker's job?

'Oryxita' is a term used when a customer declines a receipt. The attendant is expected to discard it in the trash, and then they can hand over the purchased items to the customer.