Step by Step (SOP) Make Up Hotel Room by Cambridge Hotel Medan

Summary

This video provides a step-by-step guide for hotel room attendants on how to properly prepare a room for guest arrival. It covers key tasks such as knocking before entry, stripping dirty linens, making the bed with precise techniques, cleaning the bathroom, and maintaining guest amenities. The video emphasizes the importance of cleanliness, attention to detail, and ensuring everything is in perfect order, including final checks for any missed items. The tutorial also includes techniques for folding linens and arranging pillows, ensuring a welcoming, hygienic, and well-prepared environment for guests.

Takeaways

• 😀 Ensure to ring the bell three times before entering the room with a five-second interval to maintain a professional and respectful approach.
• 😀 Always open the curtains first when entering the room to allow natural light in and improve room brightness.
• 😀 Collect all trash from both the room and bathroom, ensuring no waste is left behind before proceeding with other tasks.
• 😀 Avoid placing pillows on the floor; keep them clean and properly positioned during the bed-making process.
• 😀 When making the bed, use a 90° angle for the corners of the linens, ensuring the bed appears neat and polished.
• 😀 Tuck the duvet carefully and align the edges with the bed to maintain symmetry and avoid wrinkles.
• 😀 Ensure the pillowcases are properly aligned with the pillows, avoiding any gaps or uneven sides.
• 😀 Use specific cleaners for different tasks: multi-purpose cleaner for surfaces, glass cleaner for mirrors, and air fresheners for bathroom freshness.
• 😀 Dust all surfaces in a clockwise motion to ensure thorough cleaning and prevent missing any areas.
• 😀 Double-check that all amenities are replenished, clean, and placed correctly to ensure the room is fully stocked and ready for the next guest.
• 😀 Conduct a final check for any guest belongings or trash that may have been left behind, especially under furniture or curtains, and ensure all items are accounted for.

Q & A

What is the first step to properly make up a room?

The first step is to ring the bell three times with a five-second interval, and then open the door gently before entering the room.

What should be done after opening the curtains in a room?

After opening the curtains, the next step is to strip the bed of any dirty linen and collect the trash, including from the bathroom.

How should the pillows be handled during the making of the bed?

The pillows should not be placed on the floor to maintain cleanliness. They should be handled carefully to ensure they remain hygienic.

What is important to check before making the bed?

Before making the bed, it's essential to ensure that the mattress pad is neatly arranged and that the bedding is clean and free of wrinkles.

What is the correct folding technique for the bed linen?

The correct technique involves folding the bed linens at a 90-degree angle for a neat and tidy finish.

Why is the alignment of the duvet crucial during bed making?

Aligning the duvet and inner bedding correctly ensures that the bed looks neat and uniform, with even folds on both sides.

What is the standard for folding the bed linens?

The standard fold for the duvet is about one thumb's width, roughly three fingers, to create clean and sharp lines.

What is the purpose of the air freshener in the room cleaning process?

The air freshener is used to provide a pleasant fragrance and to keep the bathroom smelling fresh after cleaning.

What technique is used for dusting in the room?

The dusting should be done in a clockwise direction to ensure every item is touched and no surface is missed.

What steps are included in the final check before leaving the room?

The final check includes verifying that all amenities are complete, no guest items are left behind, and the room is free of trash. The phone should also be checked to ensure it's working.