Meet Eve: An AI-powered digital human ambassador for Kiehl's

Summary

At a Kiehl's store in Melbourne, a digital human named Eve provides a personalized shopping experience. As a 'digital skin pro', Eve helps customers understand how to make the most of retinol for healthy, smooth, and radiant skin. Through a series of tailored questions, Eve recommends the best retinol products suited to each customer's needs, ensuring they receive expert advice for their skincare routine. The interaction is designed to offer a unique, helpful, and engaging way to explore Kiehl's skincare offerings.

Takeaways

• 😀 Kiehl's is a well-known and popular skincare brand in Melbourne.
• 😀 The Kiehl's store features a digital human named Eve, created by UneeQ.
• 😀 Eve's role is to provide personalized skin care advice as a 'digital skin pro.'
• 😀 Eve helps customers learn how to use retinol for healthy, smooth, and radiant skin.
• 😀 Customers can interact with Eve for a personalized shopping experience.
• 😀 Eve begins by asking customers questions to understand their skincare needs.
• 😀 Based on the responses, Eve recommends the best retinol products for the customer.
• 😀 The goal is to help people understand how to care for their skin more effectively.
• 😀 Eve's presence enhances the overall shopping experience by offering expert advice.
• 😀 The interaction is designed to make skincare more accessible and tailored to each individual.

Q & A

What is Kiehl's known for?

Kiehl's is a well-recognized brand that is widely appreciated for its skincare products. It is known for offering high-quality, effective products for skin health.

Who is Eve in the Kiehl's store?

Eve is a digital human employed by Kiehl's. She is a virtual skin expert who provides personalized shopping assistance to customers, helping them make informed skincare choices.

What is Eve's role at Kiehl's?

Eve's role is to act as a digital skin professional, specifically focused on helping customers understand how to use retinol products for achieving healthy, smooth, and radiant skin.

How does Eve assist customers in the store?

Eve engages with customers by asking personalized questions to understand their skincare needs and recommends the most suitable retinol products based on their responses.

Why is retinol emphasized in the Kiehl's store?

Retinol is emphasized because it is a key ingredient in skincare that helps with achieving healthier, smoother, and more radiant skin. Eve provides guidance on how to use it effectively.

What kind of personalized experience does Eve provide?

Eve creates a personalized shopping experience by interacting with customers, understanding their skincare needs, and recommending products tailored to those needs.

How does Eve gather information to recommend products?

Eve gathers information by asking customers a series of questions that help her understand their specific skin concerns and preferences, ensuring that the recommended products are suitable.

What specific skin goals does Eve help with?

Eve helps customers achieve healthy, smooth, and radiant skin, particularly through the use of retinol products that target these skin concerns.

How does Eve ensure the best product recommendation for customers?

Eve ensures the best product recommendation by using the answers to her questions to tailor her suggestions, ensuring the product meets the customer’s specific skincare needs.

What is the final interaction like with Eve?

At the end of the interaction, Eve thanks the customer for their time and provides a final recommendation, ensuring that the customer feels well-informed and satisfied with their skincare choices.