Role of VH Team FIT, BIT, LIT

Summary

This video highlights the importance of the Visitor Host team in BNI chapters, focusing on three key types of hosts: the First Impression Team, the Best Impression Team, and the Lasting Impression Team. The First Impression team ensures a warm welcome and smooth registration for visitors. The Best Impression team engages visitors, introduces them to relevant members, and educates them on networking. The Lasting Impression team follows up, gathers feedback, and ensures a positive farewell. Together, these teams create a memorable experience for visitors, ultimately boosting energy, referrals, and business in the chapter.

Takeaways

• 😀 The Visitor Host team is one of the most important teams in any BNI chapter, as they contribute referrals, business, and connections for members.
• 😀 The three types of Visitor Hosts are: the First Impression team, the Best Impression team, and the Lasting Impression team, each playing a unique role in the visitor experience.
• 😀 The First Impression team is responsible for greeting visitors with a warm smile, introducing them to the event, and ensuring a smooth registration process.
• 😀 The First Impression team helps visitors feel welcome from the moment they arrive, setting the tone for the entire event and increasing the likelihood of a successful meeting.
• 😀 Some First Impression team members go above and beyond by personally picking up visitors from their homes and bringing them to the meeting.
• 😀 The Best Impression team takes over from the First Impression team after registration, connecting visitors to the right people, educating them about networking, and ensuring they are actively engaged during the event.
• 😀 The Best Impression team plays a crucial role in helping visitors understand how networking works and guiding them through the meeting's flow, including introducing them to key members.
• 😀 The Lasting Impression team is responsible for ensuring visitors leave with a positive experience by thanking them, collecting feedback, and following up after the meeting.
• 😀 The Lasting Impression team plays a key role in maintaining relationships with visitors, ensuring they feel valued and encouraging further engagement with the chapter.
• 😀 The visitor experience is critical for motivating members to bring more visitors to future meetings. High energy, engagement, and thoughtful interactions lead to more referrals and business for all members.
• 😀 The success of the Visitor Host team relies on coordination and collaboration, ensuring that visitors are well taken care of at every stage of their visit to create a memorable and impactful experience.

Q & A

What is the main role of the visitor host teams in a BNI chapter?

The visitor host teams are responsible for ensuring that visitors have a positive, engaging, and memorable experience at the BNI chapter meetings. They create a welcoming environment, help visitors network, and ensure they feel valued throughout the entire process.

How many types of visitor host teams are there in a BNI chapter?

There are three types of visitor host teams in a BNI chapter: the First Impression Team, the Best Impression Team, and the Lasting Impression Team.

What is the role of the First Impression Team in a BNI chapter?

The First Impression Team is responsible for welcoming visitors as they arrive at the meeting. They greet visitors with a warm smile, help them register, and ensure they feel comfortable and excited about the event. Their role is to create a positive initial impact that sets the tone for the meeting.

How do the First Impression Team members help visitors?

First Impression Team members greet visitors at the entrance, shake hands with them, and guide them to the registration counter. They also assist in the registration process and ensure visitors are introduced to the meeting smoothly. Some even go the extra mile by picking up visitors and bringing them to the venue.

What is the significance of the 'First Impression' according to the script?

The 'First Impression' is crucial because it sets the tone for the entire meeting. A positive and energetic first encounter creates a welcoming atmosphere, which influences how visitors feel about the meeting and whether they are likely to engage further with the BNI chapter.

What does the Best Impression Team do once visitors have signed in?

Once visitors have signed in, the Best Impression Team takes over. They engage visitors in conversation to understand their business, educate them about the networking process, and introduce them to the right people within the chapter. They ensure visitors are continuously engaged and comfortable during the meeting.

What is the importance of educating visitors about networking?

Educating visitors about networking is important because many visitors may be unfamiliar with how networking works. The Best Impression Team helps visitors understand the process and ensures they know what to expect, making the experience more meaningful and productive for them.

How does the Lasting Impression Team contribute to the visitor experience?

The Lasting Impression Team ensures that visitors leave with a positive final memory of the meeting. They thank visitors, gather feedback, help with follow-up actions such as filling out application forms, and may even make follow-up calls to offer additional support and connections.

What are some of the responsibilities of the Lasting Impression Team?

The Lasting Impression Team is responsible for checking in with visitors after the meeting, asking for feedback, assisting with any forms, ensuring they had a positive experience, and maintaining ongoing communication. Their goal is to ensure visitors feel valued even after they leave.

Why are visitor host teams important for a BNI chapter's success?

Visitor host teams are vital because they directly impact the visitor's experience. A smooth and welcoming experience increases the likelihood that visitors will become members, which in turn contributes to higher energy levels, more referrals, and business growth within the chapter.

How do the three visitor host teams work together to create a great visitor experience?

The three teams work together by covering different stages of the visitor experience. The First Impression Team sets the tone by welcoming visitors, the Best Impression Team keeps them engaged and informed during the meeting, and the Lasting Impression Team ensures they leave with a positive, lasting memory. Together, they create a seamless and enjoyable experience.