Best Western® Hotels & Resorts Corporate Culture

bestwesternTV
30 Aug 201705:42

Summary

TLDRThe video highlights Best Western's rich history, culture, and commitment to its employees. Established in 1946, the company has grown into a global hotel chain with over 1,400 employees. Best Western emphasizes employee satisfaction, fostering a family-like atmosphere with an open-door policy, wellness programs, and career advancement opportunities. The company engages in charitable activities, promotes a healthy lifestyle, and listens to employee feedback through engagement surveys. Its innovative spirit, particularly in digital content, and its caring culture set it apart from competitors, creating a supportive and rewarding work environment.

Takeaways

  • 🏨 Best Western was established in 1946 as a membership association for hotels to refer business to one another.
  • 🌍 The company has been in operation for over 70 years and has two main locations in the United States: Phoenix, Arizona, where its headquarters and global operations center are located.
  • 👩‍💼 The headquarters office in Phoenix has about 250 employees, while the global operations center employs around 550 people.
  • 🧑‍💻 Best Western has a total of around 1,400 employees globally, with approximately 200 based outside of the United States.
  • 🏡 Some employees work from home, especially those handling phone reservations, allowing for flexibility and better work-life balance.
  • 🤝 The company culture is centered around loyalty and family, with a focus on fostering pride and love for the Best Western brand among its employees.
  • 🎗️ Best Western is actively involved in charitable activities, such as visiting the Phoenix Children’s Hospital and participating in various community events.
  • 💪 The company promotes a healthy lifestyle among its employees, offering activities like Fitbit challenges, wellness fairs, and opportunities for group walks during lunch breaks.
  • 📈 Best Western values employee development, offering training, career advancement opportunities, and regular challenges to help employees grow.
  • 💬 An annual employee engagement survey is conducted to address staff concerns, ensuring management takes action to maintain high engagement levels and a positive work environment.

Q & A

  • When was Best Western founded, and what was its original purpose?

    -Best Western was founded in 1946 as an organization for hotels to refer business to each other as a membership association.

  • How long has Best Western been in business?

    -Best Western has been in business for over 70 years.

  • Where are Best Western’s main offices located in the United States?

    -Best Western has two main locations in the United States: the headquarters office in Phoenix, Arizona, with about 250 employees, and the global operations center, which has about 550 employees.

  • How many employees does Best Western have globally, and where are they located?

    -Best Western has approximately 1,400 employees globally, with about 200 of them located outside the United States. Around 200 employees work remotely throughout the U.S., across about 38 different states.

  • What is unique about Best Western’s corporate culture?

    -Best Western emphasizes a loyalty-based culture, focusing on fostering loyalty both from employees and customers. Employees are encouraged to take pride in their work and feel connected to the brand.

  • What kind of charitable activities does Best Western engage in?

    -Best Western participates in various charitable activities, such as visiting the Phoenix Children's Hospital, where they make waffles for doctors and nurses, among other events that foster a sense of community.

  • What does Best Western do to promote a healthy lifestyle among its employees?

    -Best Western encourages a healthy lifestyle by offering activities like walking groups during lunch breaks, Fitbit challenges, and on-site health and wellness fairs.

  • What opportunities for career advancement does Best Western offer its employees?

    -Best Western provides various training programs and career advancement opportunities. Employees are given challenges that help them develop and advance within the company.

  • How does Best Western gather feedback from its employees?

    -Best Western conducts an annual employee engagement survey, allowing employees to share feedback or suggest changes. Management takes this feedback seriously and often implements changes based on employee input.

  • What sets Best Western apart from its competitors?

    -Best Western stands out due to its caring, teamwork-centered culture. They also lead in virtual reality content on YouTube, offering a volume of VR experiences that many competitors have not matched.

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Ähnliche Tags
Best WesternHospitalityEmployee CultureInnovationCareer GrowthHealthy LifestyleLoyaltyCharityWork-Life BalanceTeamwork
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