Diversity in the Workforce
Summary
TLDRThis video script explores the importance of diversity in the workforce, emphasizing its role in fostering creativity and innovation. As the world population diversifies, organizations must adapt to serve a broader customer base. Diversity can lead to increased sales and profits, but it also presents challenges such as conflict and resistance to change. Effective management of diversity requires top-level support and employee training to ensure a cohesive and successful team environment.
Takeaways
- 🌟 Diversity in the workforce refers to the presence of different types of people in an organization.
- 📈 The importance of diversity is underscored by the current shortage of skilled workers and the legal prohibition of discrimination based on protected characteristics.
- 🌍 The global demographic shift, with a shrinking Caucasian population and an increase in multicultural births, necessitates a more culturally diverse workforce.
- 💹 Embracing diversity is crucial for businesses to increase sales revenues and profits by interacting with a wider array of customers and suppliers.
- 🤝 A diverse workforce allows for a better understanding of diverse customer needs, leading to more appealing products and services.
- 💡 The primary advantage of a diverse workforce is its ability to stimulate creativity and innovation, providing more solutions to organizational problems.
- 🔄 Creativity and innovation are essential for organizations to adapt to changes in their external environment, including competitors, customers, and technology.
- 🧠 Divergent thinking, the ability to find many possible solutions to a problem, is fostered by a diverse workforce with different backgrounds and problem-solving approaches.
- ⚖️ Conflict can be both functional, driving organizational change, and dysfunctional, stifling creativity and hindering work.
- 🤝 Group cohesiveness is important for workgroups to perform well, but diversity can sometimes challenge traditional notions of cohesiveness.
- 🔄 Resistance to change is a significant issue in diversity, as organizations accustomed to less diversity may find the shift towards a more diverse workforce intimidating.
Q & A
What is diversity in the workforce?
-Diversity in the workforce refers to the presence of differences among people in an organization, including various characteristics such as race, gender, age, and abilities.
Why is diversity important in organizations?
-Diversity is important because it can lead to increased creativity and innovation, better problem-solving, and the ability to serve a larger and more diverse customer base.
What are the demographic trends indicating about the future workforce?
-The demographic trends indicate that the white population is shrinking, while minority populations are growing, leading to increased cultural diversity in the workforce.
How does diversity affect business opportunities?
-Embracing diversity creates business opportunities by allowing organizations to interact with a wide array of customers and suppliers, which can increase sales revenues and profits.
What is the primary advantage of a diverse workforce?
-The primary advantage of a diverse workforce is its ability to stimulate creativity and provide innovative solutions to organizational problems.
How does a diverse workforce contribute to creativity and innovation?
-A diverse workforce contributes to creativity and innovation by bringing different perspectives to problem-solving, which can uncover more aspects of a problem and lead to unique solutions.
Why is creativity necessary in today's business world?
-Creativity is necessary because organizations must be able to innovate and change rapidly to adapt to their external environment, competitors, customers, and technological changes.
What can hinder creativity in organizations?
-Hindrances to creativity in organizations can include conformity to established norms, resistance to divergent thinking, and a lack of encouragement for innovative ideas.
What is functional conflict and how does it relate to diversity?
-Functional conflict is the healthy opposition that can drive organizations to change and innovate. Diversity can foster functional conflict by introducing different viewpoints and ideas.
What is dysfunctional conflict and how can it harm an organization?
-Dysfunctional conflict occurs when disagreements become so intense that they stifle creativity and make work difficult or impossible, harming the organization's productivity and morale.
How can organizations manage diversity effectively?
-Organizations can manage diversity effectively by having top management support diversity and inclusion efforts, providing employee training to work together despite differences, and implementing affirmative action and diversity programs.
Outlines
🌐 Importance of Diversity in the Workforce
The first paragraph discusses the concept of diversity in human resource management and its significance. It emphasizes that diversity is not just about acknowledging differences but also leveraging them to enhance business opportunities. The script highlights the current global demographic trends, such as the shrinking Caucasian population and the importance of embracing diversity to cater to a broader customer base. It also underscores the role of diversity in fostering creativity and innovation within organizations, which is crucial for adapting to a fast-paced business environment. The paragraph concludes by noting that while diversity is beneficial, it also presents challenges that need to be managed effectively.
🤝 Overcoming Challenges in Diverse Workforces
The second paragraph delves into the potential pitfalls of diversity, such as conflict and resistance to change, and how they can hinder creativity and productivity within an organization. It differentiates between functional and dysfunctional conflict, suggesting that while some level of disagreement can drive change, excessive conflict can be detrimental. The paragraph also addresses the concept of group cohesiveness and how it can be affected by diversity. It stresses the importance of top management's commitment to diversity and inclusion, as well as the need for employee training to ensure effective teamwork despite differences. The script concludes by mentioning that managing diversity effectively can lead to increased profits and that affirmative action and diversity programs can aid in advancing underrepresented groups within organizations.
Mindmap
Keywords
💡Diversity
💡Workforce
💡Human Resource Management (HRM)
💡Creativity
💡Innovation
💡Conflict
💡Group Cohesiveness
💡Resistance to Change
💡Discrimination
💡Fertility Rate
💡Divergent Thinking
Highlights
Diversity in the workforce is the presence of differences in human resource management.
Diversity is important for business success and is against the law to discriminate based on protected characteristics.
The world population reached 7 billion in 2011, with a shrinking Caucasian population.
Fertility rates in the European Union and the United States are below the replacement level.
Cultural diversity in the workforce is one of the most challenging issues of our time.
Diversity is needed as minority populations grow and can lead to increased sales and profits.
Diverse employees allow for a better understanding of diverse customers and stakeholders.
A diverse workforce can provide more creative and innovative solutions to organizational problems.
Creativity is thinking in unique ways, and innovation is creating useful processes or products based on creative thought.
Diverse groups looking at a problem discover more aspects of it than a single person or homogeneous group.
In today's fast-moving industries, organizations must innovate and change to adapt to their environment.
Creativity is rare in organizations, and many people have been trained not to be innovative.
Divergent thinking, finding many possible solutions, is necessary for creative problem-solving.
Diversity assists the process of divergent thinking by introducing different perspectives.
Conflict can be functional, driving organizations to change, or dysfunctional, stifling creativity.
Group cohesiveness is important for workgroups to perform well.
Resistance to change can be a significant issue when introducing diversity.
Successfully managing diversity requires top management support and commitment to diversity and inclusion efforts.
Diversity leadership involves top-level managers being responsible for managing diversity.
Employees must be provided with training to work together as teams despite differences.
Affirmative action and diversity programs help women and minorities advance in organizations.
Transcripts
[Music]
let's take a look at diversity in the
workforce diversity is simply the
existence of differences in human
resource management it deals with
different types of people in an
organization this brings up a number of
questions why do we want to have
diversity in organizations what can we
do about any disadvantages so let's
discuss diversity as it provides both
opportunities and challenges to human
resource management is diversity really
all that important the answer is yes
there's currently a shortage of skilled
workers and there will be for their
foreseeable future
so to exclude a qualified person because
that individual is different in some way
is counterproductive to business success
discrimination based on protected
characteristics is also against the law
according to the United Nations in late
2011 the world population hits 7 billion
people however the world Caucasian
population is shrinking as more White's
die each year than are born it takes
about 2.1 children per women the
fertility rate to replace the current
generation but the estimated 2016
fertility rate in the European Union was
1.6 1 and in the United States was 1
point 8 7 well worldwide it's 2 point 4
- as of 2012 white bursts were no longer
the majority in the United States white
women are having fewer children than
minorities while the growth of mixed
marriages has led to more multicultural
births it should be clear that
increasing cultural diversity in the
workforce poses one of the most
challenging human resource and
organizational issues of our time why do
we need diversity diversity is important
and needed because as the white
population continues to shrink and the
minority populations grow interacting
with a wide array of customers and
suppliers increases sales revenues and
profits and other words embracing
diversity creates business opportunities
organizations today have begun to value
the
diversity of their workforces simply due
to the fact that as they become more
diverse they can serve a larger and more
diverse customer base diverse employees
allow us to see the diversity around us
in our customers other stakeholders and
much better than if our work groups were
homogeneous as a result we're better
able to provide products and services
that will appeal to the larger and more
diverse groups that we come into contact
with during the course of during
business what are the advantages of a
diverse workforce the primary advantage
of a diverse workforce comes from the
ability to stimulate and provide more
creative and innovative solutions to
organizational problems how does a more
diverse workforce add to the creativity
and innovation of an organization
creativity is a basic ability to think
in unique in different ways and apply
those thought processes to existing
problems an innovation is the act of
creating useful processes or products
based on creative thought processes
basically if we look at a problem from
different perspectives we find out that
there are more facets to the problem
than originally we realized have you
ever been in a situation where you just
couldn't find something you asked
someone else to help you search for it
and they found it almost immediately a
diversified group looking at a problem
will look at the problem from different
directions and in different ways and
therefore it will discover more of the
aspects of the problem than a single
person would or would a homogeneous
group but why is creativity necessary in
business today organizations in today's
fast-moving industries have to be able
to innovate and change to adapt to their
external environment their competitors
their customers and changes in
technology if an organization is unable
to rapidly innovate it will most
certainly die in today's business world
also creativity is a rare commodity in
organizations why is it hard to be so
creative most of us have learned not to
be creative we've been told over and
over as we've grown up that we should do
things the way everyone else does them
in other words we've been trained not to
be innovative over time this is an
effect of causing most of
to give up on being very creative and
just go along with the way that majority
of people are doing something we lose
the ability to think differently this
ability called divergent thinking is
necessary in order to come up with
creative solutions to a problem
diversion thinking is the ability to
find many possible solutions to a
particular problem including unique
untested solutions by introducing
diversity into our workforce we assist
the process of divergent thinking
different people think differently
because they have different backgrounds
and have solved problems differently in
the past there are several things that
can cause diversity to break down the
organization instead of allowing it to
become better and more creative conflict
is simply the act of being opposed to
another conflict occurs and all
interactions between individuals and
there are many reasons for conflict is
conflict bad not necessarily conflict
can basically be broken down into
functional conflict and dysfunctional
conflict functional conflict is how
organizations go through the process of
creating new things the opposition
itself drives organizations to change if
we don't have conflicts the organization
never changes however dysfunctional
conflict occurs when conflict gets to
the point where creativity is stifled
and in fact almost all work becomes
difficult or impossible because of the
conflicts intensity the second big issue
is group cohesiveness cohesiveness is an
intent and desire for group members to
stick together in their actions in
organizations we've learned that in
order for workgroups to become as good
as they can possibly be the group has to
become cohesive a third significant
issue in diversity is resistance to
change if organizations are used to
being less diverse then diversity can
become something that's scary to people
in organizations these items are of some
of the most significant but if you're
interested you can always find out more
by reading about the topic in
organizational management psychology or
sociology literature diversity affects
bottom-line profits
but to do so some of the challenges
associated with diversity like conflict
and reduced cohesiveness must be
addressed creating a cohesive
operational and highly successful
diverse workforce doesn't just happen
successfully managing diversity requires
top management to support and commit to
diversity and inclusion efforts
diversity leadership refers to having
top-level managers who are responsible
for managing diversity finally and most
importantly employees must be provided
with training so that they can work
together as teams despite differences in
race gender age ability and other
factors through managing diversity
effectively affirmative action in
diversity programs have been used to
help women and minorities advance in
organizations
[Music]
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