Doctor's appointment - B1

Summary

Emily calls Lingoni Health Clinic to schedule an appointment with Dr. Garcia due to hip pain. She provides her personal details and confirms her insurance status. The receptionist offers a Thursday appointment, which Emily reschedules to Friday due to availability. Later, she calls to reschedule again, this time to Friday the following week, without incurring a fee since she canceled within the allowed time frame.

Takeaways

• 📅 Emily schedules an appointment with Dr. Garcia for hip pain.
• 🔍 The receptionist checks if Emily has been to the clinic before.
• 🗂 Emily provides her name, date of birth, and confirms her insurance provider.
• 📞 Emily reschedules her appointment due to unforeseen circumstances.
• 📆 The clinic offers new appointment times, and Emily chooses Friday at 1:45 PM.
• 🆓 There is no fee for rescheduling as Emily cancels within the allowed time frame.
• 📝 The term 'appointment' refers to a prearranged meeting at a set time.
• 🎓 'Date of birth' (DOB) is often required for personal identification.
• 🏥 An 'insurance provider' is a company that covers medical costs.
• 💡 'Confirmation' is a verification or acknowledgment of an arrangement.
• 📁 A 'file' contains personal and medical history for patient records.
• ⏰ 'Scheduled for' indicates a planned time for an event or meeting.
• 🔄 'Reschedule for' means to change the time of a scheduled appointment.
• 💵 A 'fee' is a charge for services, such as rescheduling an appointment.

Q & A

What is the purpose of Emily's initial call to Lingoni Health Clinic?

Emily's initial call is to make an appointment with Dr. Garcia due to experiencing hip pain for the last few weeks.

How does Emily spell her last name during the call?

Emily spells her last name as R-O-T-H.

What is Emily's date of birth?

Emily's date of birth is March 25, 1993.

What is the first available appointment time that Emily is offered?

The first available appointment time offered to Emily is next Thursday at 11 o'clock.

Why does Emily request a different appointment time?

Emily finds the initial appointment time a bit tight and asks if there is an appointment available at around 1:30 instead.

What method of confirmation does Emily prefer for her appointment?

Emily prefers a text message confirmation for her appointment.

What phone number does Emily correct on file with the clinic?

Emily corrects her phone number on file to 555-3708.

Why does Emily call the clinic again?

Emily calls again to reschedule her appointment because something has come up.

What are the two new appointment times offered to Emily for rescheduling?

The two new appointment times offered to Emily are Wednesday, April 9th at 9:00 am and Friday at 1:45 pm.

Which appointment does Emily choose to reschedule to?

Emily chooses to reschedule her appointment to Friday at 1:45 pm.

Is there a fee for rescheduling the appointment as per the script?

No, there is no fee for rescheduling the appointment because Emily canceled before the 24-hour period before the appointment was supposed to happen.