Entrevistas en Foundever: Preguntas y como contestarlas
Summary
TLDRIn this video, Eric from Founder discusses common customer service interview questions and how to answer them effectively. He advises being concise and relevant when describing your experience, showing research about the company, and turning weaknesses into positive growth areas. Eric recommends using the STAR method to structure responses about challenging situations. He also covers how to demonstrate excellent customer service, handle difficult customers, and manage multiple tasks or clients simultaneously.
Takeaways
- 😀 **Introduction**: Eric, the founder, introduces the topic of common customer service interview questions and how to answer them.
- 📝 **Tell Me About Yourself**: Use this opportunity to concisely describe your experience and highlight your strengths.
- 🔍 **Research the Company**: Show that you've researched the company and mention something specific that attracts you, like its culture or growth opportunities.
- 💼 **Why Do You Want to Work Here?**: Demonstrate your interest in the company and align it with your career goals.
- 🔑 **Focus on Relevant Strengths**: Emphasize strengths that are relevant to the job, such as communication, problem-solving, or attention to detail.
- 🚫 **Discuss Your Weaknesses**: Share areas where you can improve but frame them positively by showing how you've worked to overcome them.
- 🤝 **Building Trust**: Be open and honest to build a relationship of trust with the recruiter.
- 🌟 **STAR Method**: Use the Situation, Task, Action, Result method to structure your response to situational questions.
- 🛑 **Handling Difficult Situations**: Show how you've managed challenging situations by focusing on problem-solving and what you learned from the experience.
- 🤔 **Defining Good Customer Service**: Understand and articulate what good customer service means to you, highlighting qualities like patience and empathy.
- 📈 **Managing Multiple Tasks**: Demonstrate your ability to prioritize tasks and manage your time effectively, mentioning any strategies or tools you use.
Q & A
What does Benjamin Franklin's quote imply about planning?
-Benjamin Franklin's quote suggests that if you don't plan to succeed, you are planning to fail, emphasizing the importance of preparation and planning in any endeavor.
What is the first question typically asked in a job interview?
-The first question is often 'Tell us about yourself,' which is an opportunity for the candidate to provide a brief overview of their professional background and strengths.
What advice does Gina, a recruiter from Founder, give about being nervous during an interview?
-Gina advises candidates not to be nervous and to be themselves, reassuring that even without experience, they will work together to find a position that highlights their skills.
How should you respond when asked why you want to work at Founder or any other company?
-You should demonstrate that you have researched the company and mention something specific that attracts you, such as its corporate culture, values, or growth opportunities.
Where can you find information about Founder's culture and values?
-Founder's culture and values can be found in the 'About Us' section on their website, specifically at jobs.fever.
What is the key difference when answering the common question about your weaknesses?
-The key difference is to focus on areas for improvement and show how you have worked to enhance those areas, turning potential weaknesses into strengths.
Why is it important to be open and honest about your weaknesses during an interview?
-Being open and honest helps build trust with the interviewer and allows them to assess if you would be a good fit for the position, even if not for a specific business line.
What does the STAR method stand for and how can it be used to structure your interview responses?
-The STAR method stands for Situation, Task, Action, Result. It can be used to structure responses by outlining the context, the task at hand, the actions taken, and the outcome of those actions.
How should you define good customer service when asked in an interview?
-Good customer service should be defined by demonstrating an understanding of its importance, highlighting qualities like patience, empathy, and problem-solving skills, and using examples from past experiences.
What is the recommended approach for handling an upset customer in a customer service interview?
-The recommended approach is to stay calm, listen to the customer's concerns, show empathy, and provide an example of a successful resolution to a similar situation.
How can you demonstrate your ability to manage multiple tasks or clients at the same time during an interview?
-You can demonstrate this by explaining your ability to prioritize tasks and manage time effectively, mentioning any strategies or tools you use to stay organized and aware of your workload.
Outlines
🗣️ Interview Preparation with Eric
Eric, the founder of Founder, introduces a video discussing common customer service interview questions. He emphasizes the importance of being concise, relevant, and highlighting strengths when describing oneself. Gina, a recruiter, advises not to be nervous and assures that even without experience, opportunities to showcase skills will be found. Eric suggests researching the company and mentioning specific attractions like culture and growth opportunities. He also advises focusing on strengths relevant to the job when asked about weaknesses and providing examples of improvement efforts. Gina stresses the importance of honesty and openness to build trust. Eric recommends using the STAR method to describe challenging situations handled in the past, focusing on problem-solving and learning outcomes. The video aims to prepare viewers for customer service interviews.
Mindmap
Keywords
💡Interview
💡Customer Service
💡Experience
💡Company Culture
💡Growth Opportunities
💡Weaknesses
💡STAR Method
💡Confidence
💡Honesty
💡Prioritization
💡Time Management
Highlights
The first question you might encounter in any interview is: 'Tell us about yourself.' This is your chance to give a brief overview of your experience and professional background, keeping it concise and relevant while highlighting your strengths.
Even if you don't have experience, Founder will work with you to find an opportunity that highlights your skills.
For the question 'Why do you want to work at Founder or another company?' show that you’ve researched the company and mention something specific that attracts you, such as their culture, values, or growth opportunities.
When discussing your strengths, focus on those relevant to the job, such as communication, problem-solving, or attention to detail. Always support your answers with examples.
For the question about your weaknesses, it’s okay to share areas where you can improve, but make sure to turn it into something positive by showing how you’ve worked to overcome or improve those challenges.
Use the STAR method (Situation, Task, Action, Result) to answer behavioral questions like 'Tell us about a challenging situation you faced and how you handled it.' Focus on how you solved the problem and what you learned from the experience.
Customer service interviews often include questions like 'What does good customer service mean to you?' Show that you understand the importance of providing excellent service by emphasizing qualities such as patience, empathy, and problem-solving skills.
Provide examples of times you’ve delivered great customer service, such as helping a customer resolve an issue or discussing a challenge with them.
To answer 'How would you handle an upset customer?' explain that you would remain calm, listen to their concerns, and show empathy. Provide a specific example of when you successfully resolved a similar situation.
If asked 'How do you handle multiple tasks or customers at once?' demonstrate your ability to prioritize tasks and manage time effectively, mentioning any strategies or tools you use to stay organized and keep up with your workload.
Founder values honesty and openness in interviews to build trust with candidates and determine if they are a good fit for the role.
The company builds trust with candidates so they can be open about their skills and experiences, ensuring the best match for the role.
Even if you're not a perfect fit for one role, Founder considers candidates for other opportunities and may share their information when the right time comes.
The key to a successful interview is being confident, honest, and enthusiastic.
Founder encourages candidates not to worry about weaknesses, but to focus on how they are actively improving or working through those challenges.
Transcripts
si no planeas planeas fracasar al menos
eso dijo Benjamin Franklin ya sea aquí
en founder o en otra gran oportunidad en
servicio al cliente planearemos tu
próxima entrevista juntos soy Eric le
founder y estoy aquí para hablar sobre
el tema candente de hoy Cuáles son
algunas preguntas comunes en una
entrevista de servicio al cliente y cómo
responderlas Comencemos con algunas
preguntas generales que te pueden hacer
en cualquier proceso de selección la
primera pregunta es háblanos de ti esta
es tu oportunidad para dar una breve
descripción de tu experiencia y
antecedentes profesionales sé conciso
relevante y destaca tus fortalezas un
consejo adicional de Gina una
reclutadora de Found Ever no te pongas
nervioso sé t miso Incluso si no tienes
experiencia trabajaremos juntos para
encontrar una oportunidad que destaque
tus habilidades otra pregunta que
podrías enfrentar es por qué quieres
trabajar en founder o en cualquier otra
empresa para responder a esto demuestra
que has investigado sobre la empresa y
menciona algo específico que te atraiga
como su cultura empresarial valores u
oportunidades de crecimiento consejo
profesional si estás entrevistando en
fever un buen lugar para conocer nuestra
cultura y valores está en la sección
acerca de nosotros En
jobs.fao esta pregunta un millón de
veces pero la diferencia clave está en
enfocarte en fortalezas relevantes para
el trabajo al que estás postulando como
la comunicación la resolución de
problemas o la atención al detalle y
como recordatorio No olvides
proporcionar ejemplos que respalden tu
respuesta luego tenemos Cuáles son tus
debilidades a menudo evitamos compartir
nuestras inseguridades porque no
queremos que el entrevistador sepa que
no podemos hacerlo todo confía en mí no
hay nada de que preocuparse comparte las
áreas en las que puedes mejorar pero
asegúrate de convertirlas en algo
positivo mostrando cómo has trabajado
para mejorar O superar esos desafíos Por
ejemplo si tienes dificultades para
hablar en público menciona que has
tomado cursos o has practicado para
mejorar tus habilidades algo a
considerar de mi amiga listo una
reclutadora de fever siempre construimos
una relación de confianza con nuestros
candidatos queremos que sean abiertos Y
honestos de esa manera realmente podemos
determinar si serán una buena opción
para el puesto que estamos contratando
al final del día si no eres adecuado
para una línea de negocio en particular
siempre estamos contratando para otras
oportunidades y compartiremos tu
información cuando sea el momento
adecuado por último cuéntanos sobre una
situación desafiante que enfrentaste Y
cómo la manejaste mi recomendación es
utilizar el método Star para estructurar
tu respuesta situación tarea acción
resultado y enfócate en Cómo resolviste
el problema y lo que aprendiste de la
experiencia pasemos a algunas preguntas
generales sobre servicio al cliente y
cómo puedes responderlas primero Qué
significa para ti un buen servicio al
cliente demuestra que comprendes la
importancia de proporcionar un excelente
servicio al cliente destacando
cualidades como la paciencia la empatía
y las habilidades para resolver
problemas siempre utiliza ejemplos para
demostrar cómo has brindado un buen
servicio al cliente en el pasado Ya sea
ayudando a alguien a resolver un
problema o conversando con un cliente
sobre un desafio otra pregunta para
considerar es cómo manejarías a un
cliente molesto mi consejo Es compartir
que te mantendría tranquilo escucharías
las preocupaciones del cliente y
mostrarías empatía hacia su situación
luego proporciona un ejemplo de una vez
en la que solucionaste con éxito una
situación similar por último cómo
manejas mútiples tareas o clientes al
mismo tiempo demuestra tu capacidad para
priorizar tareas y gestionar tu tiempo
de manera efectiva menciona cualquier
estrategia o herramienta que uses para
mantenerte organizado y al tanto de tu
carga de trabajo entonces ahí lo tienes
algunas preguntas comunes para las
entrevistas y algunos consejos sobre
cómo responderlas Recuerda la clave para
una entrevista exitosa es ser seguro
honesto y estar entusiasmado buena
suerte
[Música]
Oh
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