Trust & Inspire: How Truly Great Leaders Unleash Greatness in Others
Summary
TLDRThe speaker emphasizes the importance of trust and inspiration in leadership, contrasting it with traditional command and control methods. He advocates for a leadership style that nurtures potential, viewing people as more than mere means to an end. Using the metaphor of a gardener, he suggests creating conditions for growth rather than trying to fix people. The talk highlights the need for a high-trust culture to innovate and stay relevant in a changing world, urging leaders to model trust, inspire others, and connect with purpose to unleash greatness.
Takeaways
- 🌟 The speaker emphasizes the importance of trust and inspiration in leadership, particularly for Evergreen companies and leaders.
- 🌱 A metaphor of Death Valley is used to illustrate the potential for growth and greatness that may be lying dormant in people, and the leader's role in creating conditions for that growth.
- 🔧 The traditional command and control style of leadership is contrasted with the trust and inspire approach, which focuses on leading people rather than managing them.
- 🌐 The script highlights how the changing world, including technology disruption and evolving work dynamics, necessitates a new style of leadership that builds high trust and inspires collaboration.
- 🌱 The concept of 'gardeners' versus 'mechanics' is introduced to describe the leader's role in nurturing growth versus fixing problems.
- 🌟 The speaker introduces the idea of 'trust and inspire' leadership as a response to the shortcomings of the old command and control paradigm.
- 📈 The script discusses the five generations in the workforce and the need for a leadership style that can engage and lead them effectively.
- 💡 Five fundamental beliefs of a trust and inspire leader are presented, which form the paradigm for viewing people and leadership.
- 🔑 Three stewardships or responsibilities of leaders in the trust and inspire model are outlined: modeling, trusting, and inspiring.
- 🏔 The story of Eric Weihenmayer, the first blind person to climb Mount Everest, is used as an example of trust and inspire leadership in action.
Q & A
What is the main message of the speaker in the transcript?
-The main message is about the importance of trust and inspiration in leadership, particularly for Evergreen companies and leaders. The speaker emphasizes that the traditional command and control style of leadership is outdated and that a trust and inspire approach is more relevant in the current changing world.
What is the metaphor used by the speaker to describe the potential for growth in people?
-The speaker uses Death Valley, California, as a metaphor to describe the potential for growth in people. Just as Death Valley bloomed with wildflowers after an unusual rainfall, people have the potential for growth and greatness that may be lying dormant and can be unleashed with the right conditions.
How does the speaker differentiate between the roles of a leader and a gardener?
-The speaker differentiates the roles by stating that a leader, like a gardener, creates conditions for growth and flourishing, rather than trying to fix people as a mechanic would. The focus is on nurturing and inspiring people to reach their potential rather than controlling or managing them.
What are the five fundamental beliefs of a trust and inspire leader as mentioned in the transcript?
-The five fundamental beliefs are: 1) People have greatness inside of them. 2) People are whole people, meaning they bring their body, heart, mind, and spirit to work. 3) There is enough for everyone (abundance mentality). 4) Leadership is stewardship, which is about responsibility, not rights. 5) Enduring influence is created from the inside out.
What is the difference between command and control leadership and trust and inspire leadership according to the speaker?
-Command and control leadership focuses on managing people and things with a mechanistic view, external motivation, and a focus on results through people as a means to an end. Trust and inspire leadership, on the other hand, manages things but leads people, operates with a growth mindset, and aims to get results in a way that grows people, viewing people as an end in themselves.
What are the three stewardships or jobs that leaders have when moving from command and control to trust and inspire?
-The three stewardships are: 1) Modeling - being a model of the behavior and values you want to see. 2) Trusting - extending trust to others and being willing to give trust. 3) Inspiring - connecting with people and connecting to purpose to inspire them.
How does the speaker define 'inspiration' in the context of leadership?
-The speaker defines 'inspiration' as an internal, intrinsic motivation that comes from within people. It is about lighting the fire within individuals, which can sustain them for a long time without the need for constant external stimuli. Inspiration is contrasted with external, extrinsic motivation like rewards.
What is the significance of the Wegman's Food Markets example in the transcript?
-The Wegman's Food Markets example is significant because it demonstrates a company that has successfully implemented a trust and inspire culture, leading to high rankings in both employee satisfaction and reputation with customers. It shows that prioritizing trust and inspiration in leadership can lead to success both internally and in the marketplace.
What is the speaker's advice for becoming better at trust and inspire leadership?
-The speaker advises picking one of the five fundamental beliefs or one of the three stewardships to focus on improving. By concentrating on enhancing one aspect at a time, leaders can incrementally become better at trust and inspire leadership.
How does the story of Eric Weihenmayer, the blind man who climbed Everest, relate to trust and inspire leadership?
-Eric Weihenmayer's story exemplifies trust and inspire leadership by showing how a team put aside their own goals to support him, demonstrating service above self-interest. This collective effort not only helped Eric achieve his goal but also allowed the entire team to reach the summit, illustrating the power of inspiration and trust in leadership.
Outlines
🌟 Trust and Inspire Leadership
The speaker begins by expressing honor in being with a group of leaders and companies, focusing on the theme of 'Trust and Inspire' as a leadership style. He introduces the concept based on his new book, emphasizing its relevance to current times and Evergreen companies. The speaker suggests that traditional leadership styles have not kept pace with the changing world and proposes a new style of leadership that fosters a high-trust culture. He uses the metaphor of Death Valley to illustrate the potential for growth and greatness that lies dormant in people, likening leaders to gardeners who create conditions for growth rather than mechanics who fix problems.
🛠 Transition from Command and Control to Trust and Inspire
The speaker contrasts the traditional 'command and control' leadership style with the 'Trust and Inspire' approach. In the former, people are seen as means to an end, while in the latter, they are seen as ends in themselves. The speaker advocates for a leadership mindset that views people as whole individuals with body, heart, mind, and spirit, and emphasizes the importance of inspiring rather than merely motivating. He outlines the shift from a mechanistic view to that of a gardener, from a fixed mindset to a growth mindset, and from external motivation to internal inspiration. The speaker also discusses the evolution of leadership paradigms from authoritarian to enlightened command and control, and finally to the trust and inspire model, which is based on partnership and inspiration.
🌱 Fundamental Beliefs of Trust and Inspire Leaders
The speaker outlines five fundamental beliefs that form the paradigm of a 'Trust and Inspire' leader: 1) People have greatness inside them, 2) People are whole beings with body, heart, mind, and spirit, 3) There is enough for everyone (abundance mentality), 4) Leadership is stewardship focused on responsibility, and 5) Enduring influence comes from the inside out. He encourages leaders to embody these beliefs to inspire and elevate their teams. The speaker also introduces a tool, a deck of cards, that can help leaders delve deeper into these concepts and improve their leadership skills.
🚀 Stewardships of Trust and Inspire Leadership
The speaker discusses the three stewardships or responsibilities of leaders in the 'Trust and Inspire' model: modeling, trusting, and inspiring. He explains that leaders must first model the behavior they wish to see, then lead by extending trust to their team members, and finally, inspire by connecting with people and linking to a higher purpose. The speaker emphasizes that inspiring others is a learnable skill and not just the domain of charismatic individuals. He also highlights the importance of caring, belonging, and contributing to a purpose as key elements in inspiring teams to achieve more than just satisfaction or engagement.
🏔 Trust and Inspire in Action: Climbing Mount Everest
The speaker concludes with a powerful example of 'Trust and Inspire' leadership in action, the story of Eric Weihenmayer, a blind man who climbed Mount Everest. The narrative illustrates how a team put aside personal goals to support Eric's dream, demonstrating the power of service above self-interest. This act of trust and inspiration not only helped Eric achieve his goal but also enabled the entire team to reach the summit, underscoring the transformative impact of 'Trust and Inspire' leadership on individual and collective success.
Mindmap
Keywords
💡Trust and Inspire
💡Evergreen Companies
💡Command and Control
💡Gardener Metaphor
💡Death Valley Metaphor
💡Leadership Paradigm
💡Modeling
💡Trusting
💡Inspiring
💡Five Fundamental Beliefs
Highlights
The speaker emphasizes the importance of trust and inspiration in leadership, particularly for Evergreen companies.
The concept of 'trust and inspire' leadership is introduced as a contrast to traditional 'command and control' methods.
A metaphor of Death Valley is used to illustrate the potential for growth that lies dormant in people, similar to the valley's dormant seeds.
Leaders are compared to gardeners who create conditions for growth, rather than mechanics who fix problems.
The rapid changes in technology, work dynamics, and workforce demographics necessitate a new style of leadership.
The traditional command and control leadership is critiqued for not fostering the high trust and inspiration needed in today's world.
The speaker outlines the five fundamental beliefs of a 'trust and inspire' leader, forming a new paradigm for leadership.
People are seen as whole beings with body, heart, mind, and spirit, requiring more than just economic motivation.
Leadership is viewed as stewardship, with a focus on service above self-interest.
The importance of modeling the behavior and values desired in others is discussed as a key leadership responsibility.
Trust is not just about being trustworthy but also about being willing to extend trust to others.
Inspiring others is presented as a learnable skill and a new competitive advantage for leaders.
The speaker invites participants to choose one of the five beliefs or three stewardships to work on improving their leadership.
The story of Eric Weihenmayer, the first blind person to climb Mount Everest, is used as an example of trust and inspire leadership in action.
The talk concludes with a call to action for leaders to embrace the 'trust and inspire' model to lead not only in organizations but also in communities and homes.
Transcripts
[Music]
and good morning everyone I'm absolutely
honored to be here with such a
extraordinary group of companies and of
leaders and my message is on trust and
Inspire how truly great leaders unleash
greatness in others as as Dave mentioned
this is based upon this new book my
follow on to the speed of trust is just
out I'm really excited about it because
I think it's relevant for our time and
if I could um connect this to what we do
here at Tugboat Institute and you as
Evergreen companies I believe that trust
and Inspire is the style of
leadership that is relevant for
Evergreen companies and Evergreen
leaders I think this is trying to
describe and give a framework and a
language and a process for the kind of
leadership that you exhibit so today is
all about getting better at this kind of
leadership in our world and the basic
premise is that things have changed all
around us I'm going to give you a
metaphor this is Death Valley California
is considered the hottest place on Earth
has the world's highest recorded
temperature
134° it not only is hot at Death Valley
it's dry the average rainfall in a year
is 1 in there was a 40-month period in
which only half an inch of rain fell so
it's hot it's dry as a result nothing
grows there it's probably why they call
it Death
Valley interestingly in the winter of
2005 for some unexplained reason six
Ines of rain fell in just a very brief
brief period sure enough a short time
later here's what Death Valley looked
like wild flowers popped up and carpeted
the entire
Valley it turns out it wasn't dead after
all it was just dormant as the late
great sir Kenneth Robinson said maybe we
shouldn't call it Death Valley but
instead dormant Valley it's not quite as
catchy but it's a lot more
accurate now if you think about it
people are a lot like this the potential
for growth for greatness is there it may
be lying
dormant it may be may not be seen but
it's there our job as
Leaders is more like a gardener than it
is a mechanic we're gardeners creating
conditions for the seeds to flourish for
the people people to grow versus
mechanics trying to fix people as
Leaders we are gardeners I'll come back
to this metaphor as we move along but
the basic premise is that the world has
changed all around us and
yet the traditional style of leadership
has not or at least it's not kept pace
with this changing world now I think
what you're doing here at Tugboat is a
new way of leading that I'm going to try
to name and describe now the interesting
thing about this is that you look at the
change that's hit us it's everywhere we
know this um technology disruption the
pace have changed the amount have
changed but also how work is done it's
more collaborative more team-based
interdependent the nature of the
workplace has changed where suddenly you
can work from home work from everywhere
anywhere remote work hybrid work the
nature of the workforce has changed we
have as many as five generations at work
with completely different expectations
of how they want to be engaged and led
especially the younger
Generations Millennials gen Z but also
people have choices and options today
they didn't have before so all these
changes put a great puts a great premium
on the need for each of us to really
build a high trust culture that
inspires so we can attract the best
people and bring out the best in people
but also so that we can collaborate and
innovate to stay relevant in is changing
world the old way of leading the
traditional way of leading won't achieve
those outcomes I call the old way of
leading command and
control and we become better at it as a
more enlightened command and
control but it's not going to create the
high trust culture that inspires and
it's not going to create the
collaboration Innovation that's needed
to stay relevant we need a new way to
lead in a new world I believe this new
way is trust and Inspire so what is
trust and Inspire let me describe it in
contrast to command and control so in
command and control the idea is that you
manage people and things with trust and
Inspire I manage things but I lead
people see we need good management of
things of systems of structures of
processes of the business of the numbers
we manage things but we lead people what
I've learned is this is that people
don't want to be
managed people do want to be led they
want to be trusted they want to be
inspired so it's not either or it's and
manage things lead people trust Inspire
or excuse me command and control the
idea is I get results through people
that sounds good but push it to the
extreme people are just a means to an
end in trust and Inspire I get results
in a way that grows people people are
not just a means they are an end in and
of themselves people first one of your
seven PS command and control I'm a
machinist it's a mechanistic view of the
world I'm fixing things and people trust
Inspire I'm a gardener I'm creating
conditions for the people to grow and to
flourish command and control I have a
fixed mindset towards others so I try to
contain and control them trust Inspire I
operate with a growth mindset towards
everyone so I'm trying to release and
unleash the capability the potential the
talent that's inside of them command and
control I operate in the premise of
motivation it's external extrinsic
outside of us so it's heavy car and
Stick
Motivation nothing wrong with it per se
do rewards work sure they motivate
people to want to get more
rewards but trust and Inspire are Opera
in the premise of
inspiration it's internal it's intrinsic
it's inside of people I'm trying to
light the fire within that fire once lit
can burn on for months if not years
without the need for a constant new
external stimuli to inspire comes from
the Latin term inspir Ferrari it means
to breathe life
into you breathe life into relationships
into teams into cultures whereas command
and control tends to suck the life out
of now look at the progress that we've
made through the years we started with
the kind of the authoritarian command
and control that Scientific Management
Frederick winsell Taylor that was useful
became efficient but we then said we got
to focus more on people so we added to
it strengths and emotional intelligence
and and Mission and a lot of positive
things including trustworthiness but we
didn't shift the Paradigm so it became
for most just in the enlightened form of
command and control a better version of
it far
better but we need to really cross the
chasm take that leap into trust and
Inspire different in kind not just in
degree see authoritarian command of
control operates in the premise of fear
what I can do to you enlightened command
of control operates in the F premise of
fairness and transactional exchange what
I can do for you but trust and Inspire
operates in the premise of inspiration a
partnership what I can do with
you now this is the leap we need to make
I believe the people in this room have
made this leap it's about getting better
at this now and be having this become
the dominant culture and the way that
our entire organization leads so how do
we get good at this well first look for
models of it there's a lot of models
right here we've heard some this morning
here's another model of this this is
Colleen Wegman I just was with her two
months ago CEO of Wegman's Food Markets
operates in the Northeast grocery store
11 billion in Revenue she's a trust and
Inspire leader in every way they build a
trust and Inspire culture they are on
the top 100 best companies to work for
they're in the top five they've been on
this list every year since this came out
25 years ago but but interestingly
they're also on the top five of the
reputation quotient index companies
which is really trust with the
marketplace the first being trust with
the with your own people see she is
winning in the workplace with her own
people and she is winning in the
marketplace with customers and partners
the reputation of the brand I believe
the sequence matters I believe the
reason she wins in the marketplace with
customers is because she first wins in
the workplace with her own people she's
a model of this that's the idea so
friends let me talk about how we
increasingly become trust and Inspire
how we become better at this it starts
with our Paradigm the way that we view
people the way that we view leadership
and I'm going to give you five
fundamental beliefs of a trust Inspire
leader that collectively form the
Paradigm for how I view people how I
view leadership let me describe these
quickly be thinking about it because I'm
going to have you pick one to work on
from these five to get even better at
first I believe that people have
greatness inside of them I see the
potential of the greatness even if it's
dormant so my job as a leader is to
unleash their potential not control them
treat people according to their
potential not just their
behavior second belief I believe that
people are whole people meaning body
heart mind spirit and they bring their
whole self to work
so if I buy that belief my job as a
leader is to inspire not merely motivate
now if people were only economic beings
just a body then paying them would be
enough but they're more than a body they
have a heart so they want to connect and
to care and to love they have a mind
they want to grow and develop they have
a spirit they want to contribute and
matter and have purpose so inspiring can
go so much farther than merely
motivating now how do I view leadership
well I believe that there is enough for
everyone that's an abundance
mentality so my job as a leader is to
elevate caring above competing yes let's
compete in the marketplace but let us
care and collaborate in the
workplace I believe that there is that
leadership is stewardship it's about
responsibility not
rights so if I buy that belief my job as
a leader is to put service above
self-interest my personal man for this
is always seek to bless not to
impress and finally I believe that
enduring influence is Created from the
inside out not outside in so my job as a
leader is to go first someone needs to
go first leaders go first now look at
these five fundamental beliefs together
this is a paradigm of how to view people
how to view leadership is more complete
and accurate and friends I've given you
it was in your epic bag of goodies and
gifts that you got from tug tugbo last
night a deck of cards that you can use
that will give you these fom beliefs and
other tools you can go deeper with these
ideas if it appeals to
you but take a look at this would you
pick one of these that you would like to
work on and get better at as you walk
out of our session today by picking one
you don't ignore the other four but what
if we could get better at just one now
let me move from the beliefs the
Paradigm into the stewardships these are
stewardships or jobs with the trust
responsibilities that we have as Leaders
as we move from command and control to
trust Inspire there's three of them
they're simple they're just not
easy we model we trust and we Inspire
modeling trusting inspiring modeling is
who we are trusting is how we lead
inspiring is connecting to why it
matters so take modeling this is what
starts first this is our first
stewardship this is our credibility our
character our competence our influence
it's who we are and the main point here
is you model you go
first um mat Madeline talked about this
go first model be a model of the
behavior you would like to see be a
model of your values leader go first
someone does you're the leader you go
first you model second trusting this is
how we
lead consider this you could have two
trustworthy people working together and
yet no trust between them even though
they're both
trustworthy if neither person is willing
to extend trust to the other to give it
so if we want a high trust team a high
trust culture if if trust is the outcome
that we want yes we have to be
trustworthy we earn that by
demonstrating our character and our
competence but as Leaders we also need
to be
trusten and we give that and as I work
all over the world I find the bigger
gaps in creating High trust teams and
cultures especially with senior teams is
not that people aren't trustworthy it's
that we're not trustworthy trusting
enough we're not giving that trust
enough we need to do both it's a smart
trust but we got to be not only trust
but trusting
finally inspiring this is connecting to
why I think you do this so well and the
premise here is that look this is where
leadership is going towards inspiration
inspiring others is the new competitive
Advantage here's a study from Bane it
shows this that if you that inspiration
this is my words inspiration is the new
engagement the next Frontier the study
shows that employees who are inspired
are 125% more productive than than
merely satisfied employees now we might
expect that cuz satisfaction is not a
high bar but look at this and they're
even 56% more productive than fully
engaged
employees there is something even Beyond
engagement it's inspiration it's where
leadership is going not only are they
more productive they are happier and
they Thrive it increases their
well-being so this is vital this is a
new Advantage but also here's the idea
inspire iring others is a learnable
skill everyone can Inspire too often
we've conflated inspiration with
Charisma thinking to inspire I got to be
charismatic and that's just not me no
you don't have to be they're different
inspiring others as a learnable skill
everyone can Inspire so if that's true
how do we Inspire well you think about
it you inspire when you model that first
stewardship will inspire your people you
inspire when you trust them trusting
inspires others and you will inspire
when you connect with people and then
connect to purpose again you know this
well connecting with people it is all
about caring and belonging the caring
Dave called it
love the the genuine care the empathy
The Compassion demonstrating that you
care a sense of belonging gives you a
sense of an identity that inspires
um I love how Maya Angelo put it she
said I've learned that people forget
what you said people will forget what
you did but people will never forget how
you made them feel and they feel caring
and belonging and then you inspire by
connecting to purpose and no one does
that better than you as Evergreen
companies this is your first PE and you
can create an embed purpose meaning and
contribution into almost any role into
almost any organization and you know how
to do this let's run with this friends
three stewardships I invite you would
you pick one of
these to work on to get better at as we
walk out of our session this morning
that doesn't mean you ignore the other
two but start by getting better at just
one of these we'll become increasingly a
better trust Inspire leader let me give
you a final example of trust Inspire in
action so this is a trust Inspire person
leader team culture this is Eric wein
Meer some of you may know of him he
describes himself this way he says I'm
the blind guy who climbed Everest Watch
his story it is trust and Inspire in
[Music]
action
[Music]
Mount Everest the tallest point on
Earth for a sighted person climbing
Mount Everest is one of the greatest
physical challenges on the face of the
Earth ever since I went blind it's been
a dream in the back of my mind to climb
the world's tallest
peak I knew that only 10% of the people
who try Everest make it to the top and
for every six people who Summit I've
heard one
dies as a blind person I knew I could
never get to the summit of Everest alone
and what would get me to the top wasn't
necessarily technology what would get me
to the summit with the people that I
surrounded myself with after that I I
forced myself to sit
in front of my tent and envision myself
and my team on the top to actually
believe myself
forward there's a 12,000 ft drop on this
side a 9,000 ft drop on the other side
at that point I don't think it really
matters which side you fall off of
sometimes you have to rise the occasion
right now you got to be good and execute
right now every step of the
[Music]
way the to
[Applause]
I can't believe
[Music]
it you did it man we're on top of the
world we are on top of the world I don't
think I'm very different from anyone
else I think everyone has a yearning for
greatness inside them that ability to
reach out into uncertainty in a in a
sense I guess to climb
[Music]
blind here's how the filmmaker Michael
Brown described that Ascent he said what
I find to be really intriguing about
that Milestone is that everybody on the
team put aside their own self-serving
need to get to the top to get behind
Eric's Summit most of the time in
Everest is every man or woman for
himself saying I want to be on top
they're more disc concerned about well
am I going to reach my goals our team
had a loftier purpose to get behind Eric
and make sure he was able to safely get
to the top and back down as a result of
that
everybody on the team was able to get to
the top it was the greatest descent in
history putting service above
self-interest and in the process
self-interest was served my friends we
need this kind of leadership in our
world today we yes we need it in
organizations in our teams but we need
it in our communities in our
neighborhoods in our homes this is a
better way to lead I'm looking
at the kind of leaders trust Inspire
leaders in this room and beyond that can
provide this kind of leadership not only
to inspire those within our teams and
organizations but also to inspire in our
neighborhoods in our communities and
ultimately in the world thank you so
much my friends what an honor to be with
you today thank you very very
[Applause]
much
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