Don't Buy: Nespresso Vertuo Next - My Experience and What Actually Worked

Summary

The video script details a consumer's disappointing experience with the Nespresso Virtuo Next coffee machine. Despite its sleek design and app connectivity, the machine quickly exhibited issues such as water leakage, loud operation, under-brewing, and complete failure to brew. Multiple replacements from the Virtuo Next line and the Virtuo Deluxe Flathead model were plagued with similar problems, including a persistent plastic taste in the coffee. The consumer advises viewers to avoid the Virtuo Next and consider other Nespresso models, specifically praising Breville's build quality. The video concludes with a call to action for viewers to share their experiences and engage with the content.

Takeaways

• 😕 The Nespresso Virtuo Next was purchased to replace a reliance on Starbucks but ended up being a source of frustration.
• 🤔 Nespresso offers a confusing range of coffee machines, with the Virtuo Next being part of the updated line that can make double espressos and coffees.
• 🚫 The Virtuo Next had multiple issues, including leaking, loud brewing, brewing half the expected amount, and eventually not brewing at all.
• 🔍 Despite the machine's sleek design and connectivity, it started malfunctioning after only a week of use.
• ❌ The machine's self-dispensing feature was highlighted as a negative, as it would discard the pod without brewing the coffee.
• 🔍 The user found numerous reports online of the same issues with the Virtuo Next lineup, indicating a widespread problem.
• 🆓 Nespresso support offered a replacement machine, acknowledging the known issues with the Virtuo Next lineup.
• 🆕 The Virtuo Deluxe Flathead was suggested as an upgrade, with Nespresso offering to cover the difference, highlighting the acknowledged flaws in the Virtuo Next.
• 😖 Even after multiple replacements, the user continued to experience issues, including a persistent plastic taste in the coffee.
• 👍 The user finally had success with a different model, the round head machine, which had higher ratings and fewer reported issues.
• ⚠️ The video serves as a cautionary tale, advising viewers to consider other Nespresso models and manufacturers, such as Breville, to avoid similar problems.

Q & A

What is the main issue the user has with the Nespresso Virtuo Next?

The main issue is that the machine started leaking water, became louder during brewing, brewed less coffee than expected, and eventually stopped brewing coffee altogether, displaying an error code indicating the pod wasn't recognized.

How many different machines are there in the Nespresso Vertuo lineup?

There are six different machines in the Nespresso Vertuo lineup.

What is the user's experience with the Nespresso app?

The script does not specifically mention the user's experience with the Nespresso app, but it does imply that the machine had connectivity to the app.

Why did the user choose the Vertuo Next Premium over other models?

The user chose the Vertuo Next Premium for its flexibility in brewing different types of coffee, the appealing design of the pods, and the promise of a premium experience with an accompanying milk frother.

What was the user's first impression of the Vertuo Next after one week of use?

The user's first impression was negative after one week of use because the machine started to malfunction, leaking water and brewing less coffee than expected.

What was the user's reaction when the machine stopped brewing coffee completely?

The user was frustrated and disappointed, as indicated by their decision to research online and contact customer support for a replacement.

What was the customer support's initial response to the user's complaints?

The customer support offered a replacement machine, acknowledging the user's issues and attempting to resolve the problem.

Why did the user consider upgrading to the Vertuo Deluxe Flathead?

The user considered upgrading because the Nespresso team indicated that the Vertuo Next lineup had known problems and that the Deluxe Flathead would provide a better experience.

What was the issue with the second machine the user received?

The second machine had a strong plastic smell and taste, which persisted even after multiple cleanings.

What was the final outcome after the user went through multiple replacement machines?

After several replacements and issues, the user finally received a Vertuo Round Head machine that worked without the previous problems.

What advice does the user give to others considering the purchase of a Nespresso Vertuo Next?

The user advises others to skip the Vertuo Next and consider the Vertuo Round Head machine, which has higher ratings and is less likely to have the same flaws.

Outlines

00:00

😤 Nespresso Virtuo Next: A Disappointing Experience

The speaker shares their negative experience with the Nespresso Virtuo Next espresso machine. Initially attracted by its sleek design and the promise of convenient, high-quality espresso at home, the speaker's excitement quickly turned sour. After a week of use, the machine began to malfunction, leaking water, becoming excessively loud, and brewing less coffee than expected. Attempts to document these issues were thwarted when the machine stopped brewing coffee altogether, displaying an error code related to unrecognized pods. Despite the machine's self-dispensing feature, it failed to brew coffee and discarded the expensive pods. Online research revealed that many users faced the same issues, leading to machine replacements that suffered the same fate. The speaker's interactions with customer support were unsatisfactory, with offers to upgrade to a different model that was suggested to be a better experience, indicating known problems with the Virtuo Next line.

05:01

🔍 Alternative Nespresso Options and Maker Recommendations

In the second paragraph, the speaker advises viewers to consider alternative Nespresso machines, specifically recommending the round head machine which has higher ratings and is less likely to have the issues experienced with the Virtuo Next. They also suggest paying attention to the manufacturer, highlighting Breville as a superior maker with fewer issues, except for the Next lineup. The speaker invites viewers to share their experiences with the Virtuo Next and engages with the audience by encouraging likes and subscriptions for more content like this. The paragraph ends with a thank you note to the viewers for their support and a teaser for upcoming videos.

Keywords

💡Nespresso Virtuo Next

The Nespresso Virtuo Next is a type of coffee machine mentioned in the script, known for its ability to make espresso beverages. It is part of Nespresso's lineup and is highlighted as the central product being reviewed in the video. The reviewer expresses dissatisfaction with the machine, noting issues such as leaking, loud operation, and failure to brew coffee properly, which are significant points of discussion throughout the script.

💡Inner Barista

The term 'inner barista' is used metaphorically to describe the desire to create professional-quality coffee beverages at home. Nespresso is said to 'unleash your inner barista,' suggesting that their machines can help users achieve barista-level coffee making skills in a domestic setting. This concept is central to the video's theme as the reviewer evaluates whether the Nespresso Virtuo Next meets this promise.

💡Starbucks Addiction

The reviewer humorously refers to their frequent Starbucks visits as an 'unhealthy relationship' and an 'addiction.' This phrase is used to illustrate the depth of their coffee consumption habits and sets the stage for their quest to find a home coffee solution that can replace their reliance on Starbucks. It provides context for the reviewer's motivation to purchase the Nespresso machine.

💡Leaking

Leaking is a problem the reviewer experiences with the Nespresso Virtuo Next, where water starts to leak from underneath the machine. This issue is significant as it indicates a failure in the machine's design or construction, affecting its usability and reliability. The mention of leaking in the script is a key point of criticism that contributes to the overall negative review.

💡Brewing Issues

Brewing issues are a recurring theme in the script, where the reviewer details how the machine starts brewing coffee loudly and then fails to produce the expected amount of coffee. These issues highlight the machine's poor performance and unreliability, which are central to the reviewer's dissatisfaction and the video's narrative of a failed product.

💡Error Code

The term 'error code' is mentioned when the machine flashes red and indicates that a pod was not recognized. Error codes are typically used by machines to communicate故障 or issues to the user. In the context of the video, the error code signifies a failure in the machine's operation and serves as a visual cue for the machine's malfunctioning, adding to the reviewer's negative experience.

💡Self-Dispensing

Self-dispensing refers to the machine's feature where it automatically dispenses the coffee pod after use. The reviewer points out the irony of this feature when the machine fails to brew coffee, as it still goes through the motion of dispensing the pod, wasting the expensive coffee. This feature, meant to be convenient, becomes a point of frustration in the context of the video.

💡Virtuo Deluxe Flathead

The Virtuo Deluxe Flathead is another model of Nespresso machine suggested by the support team as an alternative to the Virtuo Next. It is mentioned as a potential solution to the problems experienced with the Virtuo Next. The reviewer's experience with this model is also negative, with issues of a strong plastic smell in the coffee, indicating ongoing problems with Nespresso machines.

💡Breville

Breville is mentioned as the manufacturer of some Nespresso machines, with the exception of the Virtuo Next lineup. The reviewer suggests that Breville-made machines have fewer issues, implying that the manufacturing quality might be a factor in the machine's performance. This reference to Breville serves as a comparison point within the video, highlighting the perceived quality differences between different Nespresso machines.

💡Replacement Machines

The concept of 'replacement machines' is central to the video's narrative, as the reviewer goes through multiple machines, all of which encounter issues. The need for replacements underscores the recurring theme of the machines' unreliability and the reviewer's ongoing struggle to find a functional coffee machine from Nespresso.

Highlights

Nespresso Virtuo Next is criticized for its performance issues.

The machine started leaking water after one week of use.

The brewing process became louder and produced less coffee than expected.

The machine eventually stopped brewing coffee and displayed an error code.

Nespresso's self-dispensing system was criticized for wasting coffee pods.

Many users reported similar issues with the Virtuo Next lineup.

Nespresso support offered a replacement machine to address the issues.

The replacement machine exhibited the same problems as the original.

Nespresso suggested upgrading to the Virtuo Deluxe Flathead due to known issues with the Next lineup.

The Virtuo Deluxe Flathead had a strong plastic smell and taste in the coffee.

Multiple replacement machines were needed to find one that worked properly.

The user recommends skipping the Virtuo Next and opting for the round head machine instead.

Breville is suggested as a superior maker with fewer issues, except for the Next lineup.

The user's experience with Nespresso support was frustrating due to the repeated need for replacements.

After several attempts, a working machine was finally received.

The user warns others about the potential issues with the Virtuo Next and shares their journey for a solution.

Transcripts

so nespresso is known for unleashing

your inner barista and bringing

convenient espresso beverages into your

home after what can only be called an

unhealthy relationship with starbucks i

got the nespresso virtuo next and now

i'm here to tell you don't buy it it's

been a while since i did one of these

videos i'm almost excited to share with

you guys why i hate this thing so much

so nespresso has a long and confusing

lineup of coffee makers and those are

split into the original line perfect for

just espresso and then an updated

virtual line which can do the double

espresso coffees and the carafe so

wanting more flexibility in the lineup

plus the fact that the pods just look a

lot cooler

i went with the virtual lineup now bear

with me here between the virtual lineup

there's six different machines and i

went with the virtual next premium but

just know that this video goes for all

of the virtual next machines and some

others as well so with dazzling design

an accompanying milk frother and

connectivity to the nespresso app this

was a match made in heaven that could

easily get me over my history with my

starbucks addiction

or could it immediately upon using this

thing it seemed to work as smoothly as

the espresso that they make and that

lasted for about one week after that the

thing starts to break down we're

starting to notice a series of red flags

the machine starts to leak water

underneath the base daily it starts

getting a lot louder when brewing coffee

it also brews half the amount expected

and by the way i wish i could show you

guys the actual problems this machine

was having but at this point the machine

isn't actually able to brew coffee at

all so i can't document these things for

the video so then it stops brewing

coffee all together when pressing the

button it makes a loud noise like it's

gonna start working and then it just

flashes red with this error code saying

the pod wasn't recognized by the way the

problem with nespresso is that it's

self-dispensing so you literally watch

it and not brew your coffee and then

open it and it just throws the expensive

pot away as you go to open the machine

so after having these problems i did

some research online found a huge amount

of people having the exact same problems

reported with the virtual next lineup

and all of them had the machines

replaced only to have the same repeated

problems reaching out to support they

offered me a replacement machine i

accepted

i eagerly waited for the machine to

arrive and when it arrived i opened it

excited to try this thing out

now luckily it actually begins to work

so out of pure excitement i go to make

another coffee

only to have the same problem happen

again on the second copy it already

starts to break down with the same

problem of a brewing loudly coffee and

half the coffee being made

on a third attempt it again stops

working altogether

so after reaching out to support again

the nespresso team tried to sway me to

upgrade to the virtuo deluxe flathead

instead of the virtual next quoting that

they would actually pay the difference

they indicated that the virtual next

lineup has known problems and that the

deluxe flathead would actually be a

better experience overall and i gotta

say it's a weird situation when support

flat out tells you the device has known

issues and would rather pay the

difference and upgrade you for free

versus troubleshooting a clearly flawed

machine

so we're on to machine 2 at this point

the deluxe flathead not as premium

looking in my opinion but at this point

it's been days without coffee and even

instant coffee was starting to look like

a 10. excited to get started i brew my

first coffee with this machine and i

can't help but notice an incredibly

strong plastic smell coming from this

machine whatever it's new right but then

i taste it complete plastic so i reached

out to support who recommends i do a

cleaning i do eight still with the same

plastic smell and taste and i don't know

if you've ever had warm plastic before

it's not good i reach out to support

again who states that we can replace the

machine at a local boutique but then

when we arrive at the boutique we're

told that it's not how things work

around here

i'm told to call support and have them

place the order for pickup at the

boutique as replacement machines

apparently don't hold any value for the

boutiques and i would agree at this

point these machines do not hold any

value after speaking with support again

placing an order i get my replacement

from the boutique i take it home i do a

cleaning this time first i brew a coffee

and i'm greeted with the familiar taste

of plastic i've come to know and love so

at this point i've looked into

everything i can think of from descaling

to using only bottled water or filtered

water doing cleanings continuing to

waste coffees as i went along here i

then reach out to my favorite coffee

support team again however the feeling

is not mutual as they escalate the

problem feeling like i'm committing

fraud with how many coffee makers i

currently have or that are back in

transit to them right now the funny

thing is by the way they can't fathom

how many machines are breaking down so

it must be me right i must be the

problem i'm told that i need to return

this machine and give a tracking number

in order to get a replacement issued at

this point now let's fast forward a bit

so i send it back give the tracking

number and this time request a new

virtual round head having the highest

ratings on their website and i wait

eagerly for this thing to arrive upon

arrival i open it clean it and brew

finally after five replacement espresso

machines this one actually works so the

warning i have to everyone is number one

to skip that virtual next and jump

straight to the round head machine a

machine less likely to have these same

flaws number two also pay attention to

the maker of future machines as breville

with the exception of the next lineup is

the superior maker with less issues also

let me know down below have you

purchased the virtual next and if so

have you been having these same issues

that i'm talking about with that next

lineup while you're down there remember

to hit that like button because it tells

youtube that videos like this don't suck

as much as the virtual next and while

you're down there remember to hit the

subscribe button to see more videos like

this from me thank you guys so much for

watching and supporting the channel and

i'll see you in the next one

[Music]

so

[Music]