SIPOC

Summary

The script introduces Sybok, a high-level process mapping tool used to identify key elements of a process improvement project. It outlines the process from a 50,000-foot view, focusing on suppliers, inputs, process, outputs, and customers. Sybok helps define the process's purpose, scope, and sequence, ensuring everyone has a clear understanding before work begins. The example of filing taxes illustrates how Sybok can be applied to real-life scenarios, identifying all necessary documents, steps, and parties involved.

Takeaways

• 📊 **Sybok Overview**: Sybok is a high-level process mapping tool used to identify all relevant elements of a process improvement project before work begins.
• 🔍 **Purpose of Sybok**: It provides a clear, high-level view of a process, showing how it serves the customer and helps to understand the purpose and scope of the process.
• 🔑 **Sybok Elements**: The tool includes suppliers, inputs, process, outputs, and customers (SIPOC), which are essential for mapping the process.
• 🧩 **Process Mapping Levels**: Sybok offers a 50,000-foot view, while process mapping provides a 10,000-foot view, and standard work a 1,000-foot view.
• 🤝 **Sybok's Role in Teamwork**: It helps to level set and align all team members on the same page regarding the process to be improved.
• 📋 **Defining the Process**: Start by defining the process at a high level with about five to seven steps, which sets the boundaries for further analysis.
• 🔎 **Identifying Process Boundaries**: Sybok helps to identify the beginning and end of the process, ensuring that it is indeed a process that needs improvement.
• 🤔 **Clarifying Assumptions**: Discussions during the development of the Sybok diagram help to clarify assumptions and define key terms related to the process.
• 💼 **Practical Example**: Filing taxes is used as an example where suppliers, inputs, process, outputs, and customers are clearly identified and mapped out.
• 🔗 **Further Resources**: For more information on Sybok and process improvement, the script directs to lean Ohio gov and the resources tab.

Q & A

What is Sybok?

Sybok is a high-level view of a process that shows how the process serves the customer. It consists of suppliers, inputs, process, outputs, and customers.

Why is Sybok important in process improvement?

Sybok is important because it helps to understand the purpose and scope of a process, clearly lists all suppliers, provides insight into inputs and outputs, and identifies customers using process output.

How does Sybok differ from other process mapping views?

Sybok is the 50,000-foot view, while process mapping is the 10,000-foot view, and standard work is the 1,000-foot view.

What does Sybok help to identify?

Sybok helps to identify the beginning and end of the process, ensuring it is a process to be improved, and defines the scope of the process.

What is the purpose of discussions during the development of Sybok?

Discussions during the development of Sybok help to clarify assumptions about the process and define key terms.

How should you start creating a Sybok diagram?

Always start with the process, defining it at a high level with only about five to seven steps, and then fill in the suppliers, inputs, process, outputs, and customers.

What is an example of a supplier in the context of filing taxes?

In the context of filing taxes, suppliers include the government, your employer, charities, and investment providers who supply the necessary tax return documents.

What are the inputs in the tax filing process?

The inputs in the tax filing process include your W-2 form, charitable receipts, mortgage interest statements, and investment capital gains statements.

What are the outputs in the tax filing process?

The outputs in the tax filing process include your completed tax return, a copy of the return for your accountant, a copy for yourself, and the payment to the accountant.

Who are the customers in the tax filing process?

The customers in the tax filing process are the state government, the IRS, and your accountant.

Where can one find more information about Sybok and process improvement?

More information about Sybok and process improvement can be found by visiting leanohio.gov and selecting the resources tab at the top of the page.