Soft Skills | Problem Solving | Skills training | TutorialsPoint

Summary

Este video ofrece una visión detallada sobre las habilidades de resolución de problemas, destacando la importancia de abordar desafíos tanto personales como profesionales de manera efectiva. Se define un problema como una situación que requiere una solución específica y se exploran estrategias y pasos para abordarlos, incluyendo la identificación de soluciones y evaluación de su eficacia. Además, se destaca el papel de los cerebros izquierdo y derecho en el proceso de solución de problemas, promoviendo un enfoque balanceado que combina lógica y emoción para lograr resultados óptimos.

Takeaways

• 🤔 Los problemas son una parte integral de nuestra vida y pueden ser tanto personales como profesionales.
• 💡 La solución de problemas requiere de un enfoque sistemático y creativo para encontrar soluciones sin juzgar inmediatamente las opciones posibles.
• 🌟 Los problemas pueden ser vistos como oportunidades para el crecimiento mental y espiritual, en lugar de solo como desafíos negativos.
• 🧠 Problem solving es una función compleja de nuestro pensamiento que involucra la modulación y el control de habilidades más rutinarias y fundamentales.
• 🛠 Para resolver problemas efectivamente, se necesitan habilidades como el juicio, el análisis, la toma de decisiones y la planificación.
• 🚧 Los obstáculos para resolver problemas incluyen no reconocer el problema, tomar decisiones apresuradas y no considerar todas las consecuencias posibles.
• 📋 La definición de un problema implica recoger información relevante, aclarar contextos pasados, identificar restricciones y subproblemas, y analizar la gravedad y las causas del problema.
• 🔍 Para encontrar alternativas, se recomienda hablar con otras personas, pensar creativamente, cambiar el entorno, hacer preguntas abiertas y reconsiderar soluciones previamente descartadas.
• 📊 Evaluar las ventajas y desventajas de cada alternativa es crucial para determinar la mejor solución al problema.
• 🧠 La resolución de problemas es más efectiva cuando se utiliza la lógica y el análisis del cerebro izquierdo para definir el problema y la intuición y la sensibilidad del cerebro derecho para liberarse del problema.

Q & A

¿Qué habilidades son necesarias para resolver problemas de manera efectiva según el video?

Según el video, las habilidades necesarias para resolver problemas incluyen el poder de juicio, habilidades analíticas, toma de decisiones y planificación estratégica.

¿Cuál es la definición global de un problema según el guion del video?

En el video, un problema se define como una situación que presenta incertidumbre, perplejidad o dificultad, y requiere una solución específica.

¿Por qué es importante aceptar los problemas para resolverlos de manera efectiva?

Aceptar los problemas es crucial porque permite una comprensión más clara de la situación, ayuda a evitar la negación y a tomar responsabilidad por encontrar soluciones.

¿Cuáles son algunas de las barreras comunes que pueden impedir la resolución de problemas?

Las barreras comunes mencionadas en el video incluyen la falta de reconocimiento del problema, concebir el problema de manera muy limitada, tomar decisiones apresuradas y no considerar todas las consecuencias o la viabilidad de la solución.

¿Qué estrategias se sugieren para motivarse y comprometerse antes de resolver un problema?

Las estrategias sugeridas incluyen listar los beneficios, formalizar la aceptación del problema, crear un escenario peor, identificar lo que te retuvo y reflexionar sobre por qué no te enfrentaste al problema.

¿Cuáles son los pasos clave para resolver un problema según el video?

Los pasos clave son: definir el problema, identificar alternativas, analizar las ventajas y desventajas de cada alternativa, determinar la solución y evaluar el rendimiento de la solución.

¿Cómo puede la historia de un problema ayudarnos a resolverlo?

La historia del problema, como su duración y seriedad, puede proporcionar contexto y entender las causas y efectos, lo que es útil para definir y abordar el problema de manera efectiva.

¿Qué papel juegan el lóbulo izquierdo y el derecho del cerebro en la resolución de problemas?

El lóbulo izquierdo se enfoca en el análisis lógico y la organización, mientras que el derecho se enfoca en la intuición y la sensibilidad emocional. La resolución de problemas efectiva requiere un equilibrio entre ambos.

¿Qué dice Albert Einstein sobre la resolución de problemas y por qué es importante?

Albert Einstein menciona que no es por ser muy inteligente, sino por quedarse con los problemas un poco más tiempo. Esto subraya la importancia de dedicar tiempo a comprender profundamente los problemas antes de intentar resolverlos.

¿Cómo puede cambiar el lugar ayudar a encontrar soluciones alternativas a un problema?

Cambiar de lugar puede ayudar a generar nuevas ideas y perspectivas, lo que puede conducir a soluciones alternativas que no se hubieran considerado en un entorno habitual.

Outlines

00:00

🧠 Habilidades de Resolución de Problemas

Este primer párrafo introduce el tema de las habilidades de resolución de problemas, destacando que los problemas son una parte inevitable de la vida y pueden ser personales o profesionales. Se enfatiza la importancia de abordar los problemas de manera eficiente y efectiva para desarrollarse como seres humanos maduros y confiados. Se menciona que el módulo cubrirá la definición de un problema, las habilidades para resolverlo, los obstáculos que pueden surgir, los pasos y estrategias para abordarlos, así como el papel del cerebro en el proceso de resolución de problemas.

05:01

🚧 Barreras para la Resolución de Problemas

En este segundo párrafo, se exploran las barreras que pueden impedir la resolución de problemas, como la falta de reconocimiento del problema, la concepción limitada del problema, la prisa en tomar decisiones, la falta de consideración de las consecuencias y la no consideración de la factibilidad de las soluciones. Además, se hace un llamado a la importancia de pasar tiempo con los problemas para resolverlos de manera efectiva, citando a Albert Einstein sobre la importancia de permanecer con los problemas para encontrar soluciones.

10:03

🛠 Pasos para Resolver Problemas

Este tercer párrafo detalla los pasos clave para resolver problemas, comenzando con definir el problema, que implica recopilar información, aclarar problemas pasados y definir las restricciones y subproblemas. Se sugiere reflexionar sobre la historia, gravedad y causas del problema. Luego, se aborda la identificación de alternativas, hablando con otras personas, pensar en soluciones creativas y cambiar el entorno para fomentar nuevas ideas. Se enfatiza la importancia de considerar diferentes puntos de vista y volver a visitar alternativas previamente descartadas.

15:03

🧐 Análisis y Evaluación de Alternativas

El cuarto y último párrafo se centra en el análisis y la evaluación de las alternativas una vez identificadas. Se sugiere considerar las ventajas y desventajas de cada alternativa, evaluar y comparar soluciones, combinar alternativas si es necesario y visualizar cada solución antes de actuar. Finalmente, se discute la importancia de evaluar la eficacia de la solución implementada y hacer ajustes según sea necesario. Además, se menciona la función del cerebro izquierdo y derecho en el proceso de resolución de problemas, con el cerebro izquierdo encargado del análisis y el cerebro derecho de la intuición y la visión general.

Keywords

💡Problema

Un problema se define como una situación que presenta incertidumbre, perplejidad o dificultad y requiere una solución específica. En el vídeo, se enfatiza que los problemas son una parte integral de nuestra vida, tanto personales como profesionales, y que la habilidad para resolverlos de manera eficiente y efectiva es crucial para el crecimiento y la madurez. Por ejemplo, el guion menciona situaciones como 'todo sale mal' o 'no hay esperanza', que son expresiones de problemas a nivel personal o profesional.

💡Soluciones posibles

Las soluciones posibles son las diferentes opciones que se consideran al abordar un problema. El vídeo habla sobre la importancia de no juzgar inmediatamente estas soluciones al principio, sino permitir que surjan sin restricciones para luego analizarlas detenidamente. Esto se relaciona con la etapa de definición del problema y la generación de alternativas en el proceso de resolución de problemas.

💡Habilidades para resolver problemas

Este concepto hace referencia a la serie de habilidades intelectuales y emocionales necesarias para abordar y resolver problemas de manera efectiva. En el vídeo, se mencionan habilidades como el juicio, el análisis, la toma de decisiones y la planificación. Estas habilidades son fundamentales para transformar un problema en una solución.

💡Barreras para la resolución de problemas

Las barreras son los obstáculos que pueden impedir la efectiva resolución de problemas. En el guion, se identifican barreras como la falta de reconocimiento del problema, la prisa en tomar decisiones, la falta de consideración de las consecuencias y la no consideración de la factibilidad de las soluciones. Estas barreras son clave para entender porque algunos problemas no se resuelven de manera efectiva.

💡Pasos para resolver problemas

El vídeo detalla una serie de pasos sistemáticos para abordar y resolver problemas, que incluyen definir el problema, identificar alternativas, evaluar las ventajas y desventajas de cada alternativa, elegir la solución y finalmente, evaluar el éxito de la solución implementada. Estos pasos son esenciales para estructurar el pensamiento y garantizar una resolución de problemas sistemática.

💡Cerebro izquierdo y derecho

El vídeo habla sobre la importancia de utilizar tanto el cerebro izquierdo, que se enfoca en el razonamiento lógico y analítico, como el cerebro derecho, que es más intuitivo y creativo, en el proceso de resolución de problemas. Se sugiere que mientras el cerebro izquierdo ayuda a analizar y estructurar el problema, el cerebro derecho puede ayudar a liberarse de la emocionalidad y a ver la situación de manera más holística.

💡Toma de decisiones

La toma de decisiones es parte integral del proceso de resolución de problemas, y el vídeo subraya la necesidad de tomar decisiones informadas y reflexivas en lugar de apresuradas. Esto se relaciona con la capacidad de juzgar y decidir qué alternativas son las más adecuadas para abordar un problema específico.

💡Estrategias de resolución de problemas

Las estrategias son enfoques o métodos específicos que se utilizan para abordar problemas. El guion menciona estrategias como la identificación de beneficios potenciales, la formalización de la aceptación del problema y la creación de un escenario peor. Estas estrategias ayudan a motivar y comprometer al individuo a enfrentar y resolver sus problemas.

💡Aceptación del problema

La aceptación del problema es un primer paso crucial en el proceso de resolución de problemas, como se discute en el vídeo. Significa reconocer y aceptar la existencia de un problema antes de poder abordarlo. El guion sugiere que la aceptación del problema puede incluir列出 los beneficios, formalizar la aceptación y crear un escenario peor, lo que ayuda a preparar al individuo para abordar el problema de manera efectiva.

💡Análisis del problema

El análisis del problema es el proceso de examinar y evaluar cuidadosamente un problema para entenderlo mejor y encontrar soluciones efectivas. En el vídeo, se sugiere que al analizar un problema, se deben considerar aspectos como la historia del problema, su gravedad, las causas y los efectos, y los síntomas asociados. Este análisis detallado es fundamental para definir claramente el problema y generar alternativas viables.

Highlights

Problems are an inevitable part of life, both personal and professional.

Problem-solving is crucial for developing confidence and maturity.

Problems should be approached without judgment to explore a range of solutions.

Problems can be catalysts for personal growth, mentally and spiritually.

Problem-solving is a complex intellectual function requiring various skills.

Judgment, analytical skills, and decision-making are key to effective problem-solving.

Barriers to problem-solving include failure to recognize the problem and hasty decision-making.

Albert Einstein emphasized the importance of spending time with problems for better solutions.

Accepting the problem is the first step in the problem-solving process.

Listing benefits and formalizing acceptance can motivate problem-solving.

Creating a worst-case scenario can help narrow down the problem-solving approach.

Identifying what holds you back is essential before engaging in problem-solving.

Defining the problem involves collecting information, clarifying background issues, and identifying constraints.

Analyzing the problem's history, seriousness, causes, effects, and symptoms is crucial.

Exploring alternatives involves brainstorming, consulting others, and being open to different views.

Evaluating alternatives involves considering the advantages and disadvantages of each option.

The solution should be evaluated for effectiveness and any necessary adjustments made post-implementation.

The left brain is analytical and logical, while the right brain is intuitive and emotional.

Effective problem-solving combines the analytical approach of the left brain with the emotional release of the right brain.

Transcripts

hello friends welcome to this video on

tutorials point today we will talk about

problem-solving skills

well problems are a part of our life all

of us face problems at some point or the

other in our life these problems can be

personal problems at home with your

parents with your siblings etc or it can

also be professional problems which you

might face with your co-workers your

team members or your managers and bosses

problems will always be there but we

need to understand how to solve these

problems in the most efficient and

effective manner so that it leads us to

be confident and mature human beings

let's discuss what is on the agenda

today well we will discuss on what is

the problem we will define what

problem-solving is all about skills to

use for problem-solving certain barriers

which might come in the way of

problem-solving steps for

problem-solving strategies and certain

analytics which will we'll discuss to

solve the problems and the role of brain

in solving problems well we have a lot

in store for us today on this module on

problem solving so let's get started

immediately well if we have to define

what exactly is a problem in a global

way certain phrases or certain sentences

which you might have used yourself or

hurt somebody else use it certain things

like everything is going wrong for me

nothing is right everything is going

wrong for me he or she will never change

you might say this to yourself there is

absolutely no hope in this particular

situation and I seem to have the world

on my shoulders how many times friends

have you used such phrases yourself well

in a global sense a problem is all of

these sentences when we use a problem if

we have to define it means a systematic

approach to defining the problem some

questions or situation that present

uncertainty perplexity or difficulty and

creating a vast number of possible

solutions without actually judging these

solutions in simple terms a problem is a

doubt a difficult situation

which requires a particular solution and

today friends in this module we will

discuss certain strategies and certain

steps how we can help to solve this

problem in a better manner certain facts

about problem solving well mr. peck has

very nicely mentioned in his this

statement problems call forth our

courage and our wisdom in fact they

create our courage and wisdom it is only

because of these problems that we grow

mentally and spiritually friends we

would not have problems in our life

nothing would be working out for us we

would remain the way we are we would

always never really think of growing in

a spiritual mature mental manner so it

becomes very important to understand

that problems are not always negative

don't think of them in a negative manner

they can be very positive terms in fact

we need to use these problems in a

positive manner if you really want to

grow into successful human beings so

what exactly is problem-solving certain

facts and certain things that we need to

discuss with regards to problem-solving

problem-solving forms a part of our

thinking so it's always going to be

there it's a part of our thinking

consider to be the most complex of all

intellectual functions requires

modulation and control of more routine

and fundamental skills now when we talk

about problems you will talk about how

to use different skill sets and how to

use different knowledge ease to ensure

that we are able to solve problems

better a problem does not know how to

proceed from a given state to a desired

state problems will never solve by

themselves in fact it is upon the person

on whom this problem is there to take

that problem from a particular place to

another place so taking them from point

A to point B depends on the person on

whom the problem is there it is a part

of a larger problem process that

includes problem finding as well as

problem shaping so problem solving is

only a small part of the entire gamut of

entire space of problems well we will

now discuss certain skill sets which are

required or which are rather used for

problem solving you

to be able to make judgments if it is

something that you want to do

meaning if you want to solve your

problems better you need to be able to

decide and judge what is right and what

is wrong in a given situation so your

power of judgment needs to be really

strong you need to have great analytical

skills it's something which you need to

do for yourself if you want to solve

problems better you need to be good at

analyzing the situation thinking about

the situation forming strategies around

the situation etc you need to be able to

decide better so decision-making part

needs to be really strong in terms of

how to take certain decisions with

regards to problem-solving now these

decisions need to be taken by yourself

in consultation of course with a lot of

other people also collecting the

information and planning so all this

becomes a part and parcel of the skill

set which is used to solve our problems

we need to plan better we need to

strategize better and we need to collect

all the information if you have certain

skill sets which we have just mentioned

that is what is needed to solve problems

better well friends if barriers are not

there nothing is a smooth cakewalk in

this world

so wherever problems will be their

barriers or obstacles will also be there

so let's understand what these barriers

to problem solving are failure to

recognize the problem a person might

live in a complete delusion that there

is no problem well you need to firstly

accept the fact that there is a problem

so failure to recognize a problem is the

number one barrier to problem-solving

conceiving that the problem is very

narrow so we need to be thinking in a

very more flexible way and adaptable way

and not think in a narrow mind so we

need to have an open mind with regards

to problem-solving making a hasty choice

and this is something which all of us do

in our day to day life we really are in

a quick way of finding the most

immediate solution that we can without

really pondering over the solution so we

make hasty decisions and later on we

might regret these

so making a hasty decision is also one

of the barriers failure to recognize or

consider all the consequences we might

not really be aware of what are the

consequences which can happen if we

solve this problem and failure to

consider the feasibility of the

situation or the solution we might not

consider or give too much of a tidge on

consequences or rather on feasibility of

the solution we might make a decision in

haste and that can go against us so

friends these are certain barriers which

can come in the way in your

problem-solving process now

problem-solving is a vast subject and

today we are going to actually make you

understand step by step procedure to

solve problems and mr. Albert Einstein

has said it very beautifully in his

particular statement it's not that I am

so smart it's just that I stay with the

problems a little longer

so in fact friends if you want to solve

your problems better you need to spend a

lot of time with these problems of yours

don't be in a haste to get over them try

and understand and spend as much time as

you can with your problems it will only

help you to solve these problems in a

better manner the most important part of

any problem-solving is accepting the

problem and today we will talk about

certain strategies which can actually

help you find motivation and commitment

to prepare you before you even enter

into this problem solving procedure or

process the first and the foremost is

you need to list out the benefits now

when you think about problems you might

wonder what can be the benefits but

trust me friends while you are talking

about problems there might be certain

benefits which are hidden which you

might not even realize so you need to

list out all of these benefits before

you actually get into the

problem-solving process you need to

formalize your acceptance so accept that

you need to walk around this particular

you know problem and you need to also

understand that problems need to be

accepted you need to accept the

responsibility for your life so be

proactive take initiative accept that

this problem is there in

life and you need to solve it in the

best possible manner create a worst case

scenario think about it

what can be the worst possible thing

which can happen if you don't solve this

problem or if you do solve this problem

thinking about the worst case scenario

can actually help you really narrow down

on your problem-solving process and the

last not the least identify what's

really holding you back why aren't you

jumping into the problem why are you

holding yourself back is there any fear

is there any phobia are you doubting

yourself

so ask all these questions before you

actually get into the problem-solving

process so friends this is how you

accept the problem by pondering over all

of these questions which we have just

mentioned getting into the steps of

problem solving well there are certain

steps for problem solving the first and

foremost being we need to understand

what is a problem what are certain

alternatives are certain other things

regarding that problem the advantages

and disadvantages of each of this

alternative that we have identified for

ourselves what is the solution and last

but not the least how well is the

solution really working and the last

step we actually come to know whether a

problem has been solved or not so let's

understand in detail each and every step

of problem solving now step one what is

exactly the problem so certain questions

friends you need to ask yourself when

you are in this particular stage of the

first step of problem solving questions

to ask is what do I know about this

particular situation you might have

landed yourself in a situation and you

need to think about what exactly is this

situation do I know about it what

results am i aiming for in this

situation you need to think about the

end goal what is it that you are looking

for if this problem is solved and how

can I define the problem now a friend's

defining the problems at times is not an

easy task you might think of a problem

in your head but when you think about it

and when you write it down the problem

doesn't really exist it's all there in

your mind so how do you really define

the problem let's understand

now certain ways of defining the problem

so first and foremost you need to

collect all the relevant information

that you need for this problem-solving

process so collect information from

wherever you can try and get everything

together which will help you define the

problem clarify any background issues

there might have been certain things in

the past which might have happened so

you need to collect all the background

information like issues also what are

the constraints certain do's don'ts with

regards to that problem you need to

define that are the needs sub problems

now there might be a very big problem

and under that there might be sub

problems which you might have missed out

so what I'm trying to understand is

let's understand are there any sub

problems and how do you deal with those

sub problems within the larger problem

so these tips and these questions will

actually help you define the first step

which is defining the problem now you

might want to ask yourself certain

questions to analyze these problems

let's see what these questions which you

need to ask yourself history of the

problem how long has that problem

existed has it just entered into your

life or has it been there since a long

long time you need to understand the

time period of that particular module

how serious is the problem

well sometimes a problem might be a

small thing but we make a big thing out

of that in our minds so we need to

understand how serious is the problem is

it really worth giving your time and

attention to what are the causes of the

problem certain causes certain root

things which might turn up over here so

certain root causes of the problem what

are the effects of the problem

ultimately how will the problem affect

you or not affect you what are certain

symptoms of the problem well you need to

ask yourself and rather I would say

introspect on these questions with

regards to problem solving and we are

still in the first step of defining the

problem so we are getting all this

information introspecting and really

spending a lot of time at this step

which is the first step to get to know

all that we can about the problem

the step number two is what are the

alternatives now once you have defined

the problems you need to understand what

are the alternatives now how will you

get to know the alternatives you can

actually speak to other people about it

if it's a personal problem you can speak

to your family members about it your

siblings your friends and if it's a

professional related problem related to

your career related to your work you can

actually talk to your co-workers your

team members and any other person in

your organization so talking to people

really helps because it helps you to

find the best alternative to that

particular problem the second thing is

spend as much time and get as many new

ideas about solving that problem you

need to really think out of the box here

you need to innovate and think in a

creative manner try and find out

different solutions and alternatives to

that particular problem and the last

thing which you can do to find

alternatives is location should be

change so try and change the place where

you are actually changing the location

actually helps you to think of different

alternatives as well some other

alternatives that we can look at is

external benchmarking so try and have a

benchmarking that you want to define for

yourself ask probing questions questions

always help us to get the answers so you

need to ask a lot of open-ended

questions to yourself and to others

questions beginning with what how where

how etc these will in fact these will

help you to narrow down on your

particular solutions be willing to

consider views different from yours at

times friends what happened we are very

stuck to our own way of thinking and if

anybody else is giving us any solution

or alternative we are very close to

their views and opinions so I would

rather say be open to other people's

point of view because they might come up

with something which probably you might

not have looked into yourself and

revisit abandoned alternatives at times

we might have thought of an alternative

and said bye-bye to it it's time to

rethink those alternatives and get them

back and probably just think beyond what

you might have earlier seen so friends

these are step two which will help you

finding different

alternatives for your particular problem

step 3

with regards to the alternatives that

you have just mentioned or written down

find out what are the advantages and

disadvantages of each of this

alternative now try and think about the

pros and cons for each alternative

because this will help you get out the

best solution or the best alternative

which you might want to use with regards

to problem-solving step number four is

what is the solution so after you have

actually listed down the advantages

disadvantages and pros and cons of each

solution and each alternative try and

see what is the best solution

so which alternatives would you like to

pursue let's look at that evaluate and

compare the alternatives as much as you

can spend a lot of time with each

alternative and try to compare each

other

combine the alternatives at times two or

three solutions can be combined together

to give you the best solution so that

can be worked out try out each

alternative in your imagination just try

to play each and every solution in your

mind

visually think about having a discussion

in your own mind and finding the best

solution what steps can I take to act on

the alternatives chosen after you have

zero down on the best solution or the

best alternative you need to also think

about what are the steps which will help

you find solution on this particular

alternative that you have chosen step 5

and the last step for problem-solving is

how well is the solution working their

friends you will not know whether a

problem has been solved or no until and

unless you ask yourself whether the

solution has been well received well by

asking what is my evaluation asking

yourself introspecting whether the

solution has worked or not by asking

what is your feedback on that particular

problem and what adjustments are

necessary after the problem has been

solved you might have to adjust your

life a little bit with regards to that

particular problem so how well you have

accepted the problem and how well are

the adjustments that is an introspective

question you need to ask yourself

well friends now am I gonna discuss the

most effective way of problem-solving

after discussing the steps we now need

to understand how effectively we can

solve the problems when we have the left

brain and the right brain every

individual has a left and a right brain

now these brains function in a

particular manner so let's understand

what is the role and function of a left

brain visa ways what is the function and

the role of a right-side brain let's

decode left and right brain the left

brain is more thinking in terms of logic

they use analytics organization

administration math science they view a

lot of knowledge and facts so well if I

have to decode a left brain person he's

somebody who really thinks observes

analyzes strategizes on a particular

thing on the other side the right brain

is actually very very emotional very

sensitive spiritually they are very

active intuition interpersonal skills

they believe in a lot of art and music

they believe in themselves and they

always see the bigger picture now if I

have to tell you that you need to use

one side of your brain to decode any

kind of problem the left side of the

brain actually thinks about the problem

too much they analyze this strategize

and the really blow things out of

proportion on the other hand the right

side of the brain can get very you know

emotional and intuitive so the best way

to problem-solve is by analyzing the

problem from the left-hand side of your

brain and once you have decided how to

solve the problem you need to use the

right side of the brain to really let go

of that problem and really become less

emotional and sensitive about it

well that brings us to the conclusion of

this particular module on problem

solving we have discussed a lot in

detail today with regards to what our

problems how to solve problems certain

skill set required to solve the problems

and certain steps to solve problems in a

better manner also understanding the

left and right side of the brain in

helping us solve the problems well

friends we hope that you have enjoyed

listening to this particular module on

problem solving thank you very much for

listening to

and do leave your comments in the

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