If Cafes Ran Like Banks
Summary
TLDRIn this humorous coffee shop skit, a customer orders a soy latte and is humorously upsold to a large flat white and additional items despite their initial refusal. The customer is then mistakenly charged for a newspaper they didn't read, part of the cafe's quirky service. A mix-up with the milk order leads to a request for a refund, which the cafe denies, instead offering to compound the debt with interest. The video is a lighthearted take on the ups and downs of customer service.
Takeaways
- đž The customer ordered a soy latte for $4.50 with an additional transaction fee of $1.50.
- đ The transaction fee is associated with the cost of handling the payment.
- â The customer was persuaded to upgrade to a large flat white, despite initially ordering a regular size.
- đȘ The customer also ordered a cookie, showing a desire to control their spend.
- đ The customer was offered banana bread, which they did not initially request.
- đ° The customer was charged $3 for the Daily Telegraph, even though they did not read it, as part of the service.
- đ„ The customer asked for vegetarian recommendations, but the server was unsure of the options.
- đ€·ââïž The customer received an incorrect order with regular milk instead of soy milk.
- â The cafe refused to provide a refund for the wrong order, citing fine print policies.
- đł The customer was told they could owe the payment back with compound interest if they couldn't afford it.
- đ„€ The customer tried to break the milkshake, possibly in frustration with the service.
Q & A
What was the initial order placed by the customer?
-The initial order placed by the customer was a soy latte.
What additional charge was mentioned in the script?
-There was a transaction fee of one dollar and fifty cents mentioned.
What is the purpose of the transaction fee according to the script?
-The transaction fee is associated with the cost of getting the money into the till.
What was the customer's response when offered a large flat white?
-The customer initially declined a large flat white but was persuaded to get one.
Why did the customer decide to also order a cookie and banana bread?
-The customer decided to order a cookie and banana bread while trying to control their spending.
Why was the soy latte served on a plate?
-The script does not specify why the soy latte was served on a plate, but it implies a mistake by the server.
What was the charge for the Daily Telegraph, and did the customer read it?
-The charge for the Daily Telegraph was $3, but the customer did not read it, as they were reading something else the whole time.
What was the server's response when the customer asked for a vegetarian recommendation?
-The server did not know what to recommend for vegetarian options.
Why was the customer unhappy with the final order of the soy latte?
-The customer was unhappy because they had specifically asked for soy milk, but the order was incorrect.
What was the cafe's policy regarding refunds for wrong orders?
-The cafe's policy was not to offer refunds for wrong orders, as mentioned in the fine print.
What was the total cost of the customer's order, and how was it to be repaid?
-The total cost of the order was not specified, but the customer was told to repay it with compound interest.
Outlines
đ Order Mishaps and Misunderstandings
The script describes a series of miscommunications and misunderstandings at a cafe. A customer orders a soy latte and is informed there will be a $1.50 transaction fee. The customer is then persuaded to upgrade to a large flat white, despite initially declining. They also order a cookie and banana bread. The customer is surprised when their latte is served on a plate and later charged for a newspaper they didn't read, as part of the cafe's service. The customer's order is incorrect, and they request a refund, which is denied due to the cafe's policy. The customer is then told they owe the cafe with compound interest, adding to the absurdity of the situation.
Mindmap
Keywords
đĄSoy latte
đĄTransaction fee
đĄFlat white
đĄBanana bread
đĄDaily Telegraph
đĄVegetarian
đĄRefund
đĄCompound interest
đĄMilkshake
đĄFine print
Highlights
450 plus a one dollar 50 transaction fee
Cost associated with getting money in the till
Ordering a regular flat white
Suggestion to upgrade to a large size
Declining the large size upgrade
Adding a cookie to the order
Mention of controlling one's spend
Ordering banana bread
Soy latte served on a plate
Charge for the Daily Telegraph
Discussion about the newspaper service
Request for vegetarian recommendations
Confession of not knowing what one is doing
Incorrect order of soy milk
Request for a refund due to wrong order
Policy on refunds for wrong orders
Fine print mention regarding policies
Offer to owe back with compound interest
Attempt to break the milkshake
Transcripts
I got a soy latte sure there'll be 450
plus a one dollar 50 transaction fee
what's the transaction future well once
we've got your money there a cost
associated with Kimmy get in the till
[Music]
what can I get you at regular flat white
please
are you sure you don't want a large uh
no thanks go on get a large no I'm
getting a lot no no no large
okay so while I'm getting you that large
flat wine sure I kind of just do want a
cookie yeah okay I'm just really trying
to control my spin oh okay so it's a
cookie and a banana bread here's your
soy latte why is it on a plate Thanks oh
sorry hang on a sec and this charge was
that for there that's $3 for the Daily
Telegraph right but I didn't even read
the Daily Telegraph in fact that going
for there's been reading at the whole
time yes but if he hadn't have been
reading it you could have all part of
the service
yeppers can you recommend anything
vegetarian hm I don't know what I'm
doing
[Music]
this is not what I ordered I asked for
soy milk can I get a refund we're not
able to do that but I can't drink this
unfortunately are not able to offer
refunds for wrong orders it's all on the
fine print but that's not even in the
cafe and here is your Simmons large flat
white card I really can't afford this
that's okay just owe it back to us with
compound interest okay I tried to break
the milkshake
[Music]
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