WHO: What is people-centred care?

Summary

The video script emphasizes the need for people-centered care in healthcare, highlighting the global issue of inadequate patient involvement and information in treatment decisions. It points out the inefficiencies in current healthcare systems, with up to 40% of spending wasted due to inefficiencies. The script advocates for a shift towards a care model that respects, informs, and engages patients, families, and communities, leading to improved trust, experiences, and outcomes. The World Health Organization is working towards health systems that prioritize people's needs, aiming to make this the standard of care for everyone.

Takeaways

• 🌐 Globally, people are living longer with multiple health conditions requiring long-term care.
• 🚫 Many individuals are uninformed or not consulted about their care, with only 1 in 3 having treatment risks explained.
• 🔍 One in five people miss out on necessary tests, indicating gaps in healthcare provision.
• 💸 Up to 40% of healthcare spending is wasted due to inefficiencies, highlighting the need for improvement.
• ⏰ People live with their conditions continuously, emphasizing the importance of continuous, people-centered care.
• 🤝 People-centered care involves tailoring health services to individual needs and fostering partnerships with patients.
• 👪 This approach respects, informs, engages, supports, and treats people, families, and communities with dignity.
• 🔝 People-centered care enhances trust, experiences, and outcomes, benefiting both patients and health professionals.
• 🏥 It can increase access to services and reduce unnecessary medical interventions, improving healthcare quality and efficiency.
• 🌟 The World Health Organization is actively working with countries to design health systems centered on people's needs.

Q & A

What is the main issue highlighted in the video script regarding global healthcare?

The main issue highlighted is that while people are living longer, they often do so with multiple diseases and conditions that require long-term care. Unfortunately, many are not informed or consulted about their care, and healthcare systems are inefficient, leading to unnecessary tests and wasted spending.

According to the video, what percentage of healthcare spending is wasted due to inefficiency?

Up to 40% of healthcare spending is wasted due to inefficiency.

Why is people-centered care considered important according to the script?

People-centered care is important because it ensures that health services are tailored to individual needs and provided in partnership with patients. This approach respects and engages patients, leading to improved trust, experience, outcomes, and overall healthcare efficiency.

What are some of the key benefits of implementing people-centered care?

The key benefits of people-centered care include improved trust, better patient experiences, enhanced outcomes, increased access to health services, reduced unnecessary medical procedures, and higher job satisfaction among health professionals.

How does people-centered care differ from traditional healthcare approaches?

People-centered care differs from traditional healthcare by focusing on what matters to the patient rather than just treating the medical condition. It emphasizes partnership, respect, engagement, and tailored services that consider the needs of patients, families, and communities.

What fundamental changes are necessary to implement people-centered care?

Implementing people-centered care requires rethinking how health services are organized, managed, and delivered. It involves shifting from asking 'what is the matter with you?' to 'what matters to you?' and designing systems that prioritize patients' needs.

How does the World Health Organization (WHO) contribute to the promotion of people-centered care?

The WHO works with countries around the world to design health systems that prioritize people-centered care, ensuring that health services meet the needs of patients and their communities.

What impact does people-centered care have on healthcare professionals?

People-centered care improves the confidence and job satisfaction of healthcare professionals by fostering better relationships with patients and creating a more supportive and respectful work environment.

Why is it problematic that only one in three people have the risks of their treatments explained to them?

It is problematic because lack of information prevents patients from making informed decisions about their care, leading to potential risks and a lack of trust in the healthcare system.

What does the phrase 'shifting away from asking what is the matter with you - to what matters to you' imply about the approach to healthcare?

This phrase implies a shift from a purely medical focus on diagnosing and treating symptoms to a more holistic approach that considers the patient's overall well-being, preferences, and priorities in their care.