Inside a Smart Police Station in Dubai

Summary

Lieutenant Muhammad from Dubai Police introduces the Smart Police Station (SPS), showcasing its efficient and tech-driven services. Visitors use their ID for registration, receive a token, and are attended to by officers who handle their cases with digital documentation. The SPS system is uniform across all stations, offering 33 services independently without the need for an officer, including traffic and criminal sections. The operation room coordinates calls in multiple languages and ensures cases are processed swiftly, with customers receiving SMS updates on their case status. The script highlights the SPS's impressive statistics, having handled 99,000 services and 4,200 cases in a year.

Takeaways

• 📍 Lieutenant Muhammad introduces the Smart Police Station (SPS) in Dubai, highlighting its advanced features and services.
• 🔍 Visitors to the SPS are required to provide their ID and email for identification, emphasizing the importance of digital records in the process.
• 🗂️ The SPS utilizes a token system to manage the flow of customers, indicating an organized and efficient service approach.
• 👮‍♂️ Officers are assigned to attend to customers, ensuring personalized service and statement recording.
• 📑 Documents can be scanned and used as evidence within the SPS, showcasing the integration of technology in police operations.
• ✍️ Customers can sign documents digitally, reflecting the station's commitment to a paperless process.
• 🔗 The SPS system is uniform across all stations, ensuring consistency in service delivery.
• 📲 After service completion, customers receive SMS updates on their case number and can track their cases via their phone number.
• 🌐 The SPS is capable of handling calls in multiple languages, including Arabic, English, Urdu, Persian, and Russian, demonstrating inclusivity.
• 🚨 The operation room of the SPS receives calls from various stations and manages cases in a timely manner, with an average processing time of 28 minutes and 15 minutes.
• 📈 Last year, the SPS handled 99,000 services and 4,200 cases, indicating the high volume and efficiency of the system.

Q & A

Who is the speaker in the video script?

The speaker is Lieutenant Muhammad from Dubai Police.

What does SPS stand for in the context of the script?

SPS stands for Smart Police Station.

What is the purpose of the Smart Police Station (SPS)?

The purpose of the Smart Police Station is to provide efficient and automated services to the public, including handling cases and issuing documents.

What is the first step customers must take when they arrive at the SPS?

The first step is to put their ID and start taking information, which includes identifying whether they are a resident or a guest.

Why is the email address important in the SPS process?

The email address is important as it is used for communication and possibly for sending digital receipts or documents.

What does the customer receive after providing their ID and email?

The customer receives a token, which is likely used to identify them in the queue for service.

How are customers attended to in the Smart Police Station?

Customers are attended to by an officer who will ask for their statement and handle their case.

What is the role of the officer in the SPS when attending to a customer?

The officer's role is to receive the customer's statement, use any provided documents as evidence, scan the passport, and have the customer sign the document.

What services can be done by the customer themselves at the SPS without the need for an officer?

Services such as traffic sections, criminal sections, obtaining certificates, and community services can be done by the customer themselves.

How many languages are available for receiving calls at the SPS operation room?

The calls can be received in Arabic, English, Urdu, Persian, and Russian.

What is the average time for an officer to receive a case at the SPS and send it to the police station all over Dubai?

The cases are received by the officer in 28 minutes and 15 minutes.

How does a customer receive updates about their case after it has been handled?

Customers receive SMS updates on their phone number that they have added to the system, allowing them to follow up on their case.

What is the significance of the case number given to customers after their case is taken?

The case number is likely used for tracking and reference purposes, allowing customers to inquire about the status of their case.

How many smart police stations are there in Dubai according to the script?

There are 11 smart police stations all over Dubai.

What was the total number of services and cases received at the Smart Police Station last year?

Last year, they received 99,000 services and 4,200 cases.

Outlines

00:00

🏢 Introduction to Smart Police Station Services

Lieutenant Muhammad from Dubai Police introduces the Smart Police Station (SPS), explaining the process from customer arrival to service completion. Customers use their ID to initiate the process, receive a token, and are then attended to by an officer. The SPS is designed to handle both residents and guests efficiently, with a focus on the importance of the ID and email for identification. The script also mentions the call for service points and the involvement of officers in the service delivery.

📋 Streamlined Police Service Interaction

This section details the interaction between the customer and the officer at the Smart Police Station. The officer takes the customer's statement, which can be used as evidence, and documents are scanned for digital record-keeping. The process includes the customer signing the document electronically, showcasing the station's advanced and simplified system. The script emphasizes that all SPSs follow the same system, making it uniform and accessible.

🗂️ Case Management and Follow-up

The script outlines the case management process at the Smart Police Station. After the case is taken, the customer receives a case number and can expect to receive SMS updates on their phone number registered in the system. The cases are processed in multiple languages, reflecting the station's inclusivity. The script mentions the average time taken to process cases and the distribution of these cases to various police stations across Dubai.

🌐 Multilingual Support and Customer Satisfaction

The Smart Police Station provides multilingual support, with services available in Arabic, English, Urdu, Persian, and Russian. The script highlights the efficiency of the system, with cases being received and processed within a specified timeframe. Customers can follow up on their cases through SMS updates or by calling a dedicated number for more information, showcasing the station's commitment to customer satisfaction.

📊 Annual Service and Case Statistics

The script concludes with statistics from the previous year, indicating that the Smart Police Station received 99,000 services and handled 4,200 cases. This data underscores the station's high volume of activity and its role in serving the community effectively.

Keywords

💡Smart Police Station

A Smart Police Station (SPS) is an advanced, technologically integrated facility designed to streamline police services and enhance efficiency in public interactions. In the video, the Smart Police Station is the main setting, showcasing how it uses technology to receive and process cases, making the interaction with the public more efficient and less time-consuming.

💡Dubai Police

Dubai Police refers to the law enforcement agency responsible for maintaining order and safety in Dubai. Lieutenant Muhammad, the speaker in the script, is a representative of Dubai Police, and he introduces the viewer to the innovative services offered by the Smart Police Station, which is part of the Dubai Police's initiative to modernize their operations.

💡ID

ID, short for identification, is a crucial element in the Smart Police Station's process. Customers are required to provide their ID to initiate the service process, which helps in verifying their identity and tailoring the services they receive. The script mentions that both residents and guests can use their ID to start the process.

💡Token

In the context of the Smart Police Station, a token is a system-generated item that signifies a person's turn to be served. After providing their ID and necessary information, customers receive a token, which indicates when they will be attended to in the service points.

💡Customer Service

Customer service in the Smart Police Station refers to the assistance provided to individuals seeking help or information from the police. The script describes how customers can ask for services and interact with officers to resolve their issues, emphasizing the station's commitment to efficient and accessible service.

💡Statement

A statement in this context is the information provided by an individual during their interaction with the police. It is a formal account of facts or circumstances, which is recorded and may be used as evidence. The script mentions that customers will make their statement to the officer, which will be documented in the system.

💡Scanning

Scanning, as mentioned in the script, is the process of digitizing physical documents, such as passports, to create electronic copies. This is part of the Smart Police Station's efforts to digitize and streamline the documentation process, making it faster and more convenient for both the officers and the customers.

💡Case Number

A case number is a unique identifier assigned to each case processed in the Smart Police Station. It helps in tracking and managing cases efficiently. The script indicates that after the case is processed, the customer receives a case number, which they can use to follow up on their case.

💡SMS

SMS, or Short Message Service, is a text messaging service used by the Smart Police Station to communicate with customers. After a case is processed, customers receive SMS updates on their phone numbers, which they provided during the initial registration process. This allows customers to stay informed about the status of their cases.

💡Operation Room

The operation room is the central hub of the Smart Police Station where calls are received and dispatched. It is staffed by teams who handle incoming communications and coordinate responses. The script describes the operation room as a place where officers receive calls from various smart police stations across Dubai.

💡Languages

The Smart Police Station caters to a diverse population by offering services in multiple languages. The script mentions Arabic, English, Urdu, Persian, and Russian as the languages available for communication, reflecting the station's commitment to inclusivity and accessibility.

💡Self-Service

Self-service in the context of the Smart Police Station refers to the ability of customers to handle certain services independently without the need for direct interaction with an officer. The script highlights that customers can manage traffic sections, criminal sections, and obtain certificates through self-service, demonstrating the station's focus on empowering individuals to resolve issues efficiently.

Highlights

Introduction to Smart Police Station (SPS) by Lieutenant Muhammad from Dubai Police.

Description of the customer journey in SPS, from entry to service completion.

The importance of ID and email for identification and communication in the SPS process.

Token system for managing customer flow and service order in SPS.

Service points in SPS where customers can request various services.

The role of officers in attending to customers and handling their statements.

Use of technology for scanning documents and evidence in SPS.

Customers' ability to sign documents digitally in the SPS.

Uniformity of the SPS system across all stations for consistency.

Availability of case numbers and slips for customers after service completion.

Efficiency of SPS with a wait time of less than five minutes per customer.

Unique feature of the Rockabyt Police Station with four SPS points.

Provision of 33 services through SPS without the need for an officer.

Operation room's role in receiving calls and managing SPS activities.

Multilingual support in SPS for diverse customer base.

Time efficiency in handling and dispatching cases to police stations.

SMS updates for customers to track the status of their cases.

Integration of case details with customer's phone number for easy access.

Statistics on the number of services and cases handled by SPS in the previous year.

Transcripts

[Music]

hi i'm lieutenant

muhammad from dubai police and welcome

to this for our journey in

smart police station our sps from our

spss here in the headquarters to the

operation room how we are receiving so

we hope that we show you all the journey

and how to be done

here in sps

[Music]

from the beginning after the customers

will come they have to

put their id and start taking the

information from there if it's a

resident or if it's a guest

both they can come and they put you

their id the id and

emails is very important after he take

this they will give them the token

and then after that they start receiving

him in the next room

so we can show you here the call will

come here for the service points

and this is the smart police station so

this is the room

and he can ask for the service he has

here the customer service

now we are calling for an officer who

will be attending us

[Music]

this is the officer when he will be

attending it so every time

everything now the officer will be

asking from him the statement will be

done with the officer

and they can use the documents as an

evidence they can put it here we scan

it this is for the passport to put it

all information will be done in front of

them he will press here

sign the document and that's it all the

smart police station all over

spss have the same system very simple

here for the slips after you take the

case number

so this is how after you finish you

receive

an sps all this could be done from our

side okay

uh each customer will be waiting with us

for

less than five minutes each police

station have two points

only in rockabyt police station have

four points and the same

a smart police station with this

services provide you

with 33 services from the same cusick

but you don't need an officer you can do

it by yourself

by traffic sections criminal section

your certificates by yourself and the

community services so

this is the idea for the station go for

the operation room

[Music]

this is the operation room for a smart

police station this is the teams that

will be receiving

here are the calls from the sbs's

[Music]

and as you see all the officers that we

have they receive the calls

here from the outside police station

that we have we have

11 smart police stations all over dubai

and the receiving here will be

in all languages that's available now we

have arabic

english urdu persian and russian in the

same chart

the cases will be received from the

officer in 28 minutes and 15 minutes

and we send it to the police station all

over dubai the main

cases and after they finish the cases

the

customers will start receiving sms's in

his phone number that he's been adding

in the system

and he can follow up after that later on

what exactly was going on with his case

see all the information if it will come

to the the officer by itself

so when he will ever will come the

police station will be

receiving the case all the statement

will be in front of him

so everything will be detailed with his

information

linked with his phone number with all

details of the case so whenever we send

it

he will start receiving it that says

sms's in his phone without details of

the file

he can call even 901 to inform about the

number that he have

and they can give him all the knowledge

about the case that

last year we received 99 000

services and 4 200

cases in the smart police station

[Music]

you