Communication: Characteristics, Process, Types, 7Cs, barriers to communications, & Importance
Summary
TLDRThis video script explores the nuances of effective communication, distinguishing it from mere talking. It emphasizes the importance of clear, concise, and correct messaging to foster understanding. The script delves into the communication process, types of communication, and the 'seven Cs' for impactful interaction. It also addresses common barriers and strategies to overcome them, highlighting communication's role in building relationships, coordination, and decision-making within personal and professional spheres.
Takeaways
- 🗣️ Communication is more than just talking; it's about sharing information to reach a common understanding.
- 📝 Clear and understandable messages are crucial for effective communication, avoiding misunderstandings like the examples provided.
- 👥 Communication involves at least two parties, the sender and the receiver, and is a two-way process requiring feedback.
- 🔄 The communication process is cyclic, starting and ending with the sender, involving steps like encoding, transmitting, and decoding.
- 💬 Verbal communication includes various forms like interpersonal, oral, and public communication, each with its advantages and disadvantages.
- 🤔 Non-verbal communication, such as gestures and facial expressions, complements verbal communication but can also be misinterpreted.
- ✍️ Written communication is essential for recording and conveying detailed information, though it may lack immediacy and accessibility for all.
- 🎨 Visual communication leverages visual elements to convey complex information quickly and can transcend language barriers.
- 👂 Listening is a critical component of communication, requiring active engagement to ensure understanding and avoid miscommunication.
- 🔢 The 'Seven C's of effective communication'—Clear, Correct, Complete, Concise, Concrete, Coherent, and Courteous—guide the creation of impactful messages.
- 🚧 Barriers to communication, such as psychological, linguistic, and cultural differences, can impede understanding and must be addressed to foster effective interaction.
Q & A
What is the difference between talking and communication?
-Talking refers to the act of speaking words and sentences, which may or may not be clearly understood. Communication, on the other hand, is the process of sharing information between two or more people to reach a common understanding.
Why is it important to ensure your message is clear before communicating with others?
-A clear message is crucial because it helps to avoid misunderstandings and ensures that the intended information is accurately conveyed and understood by the receiver.
What are the minimum number of persons involved in communication?
-Communication involves a minimum of two persons: the sender and the receiver.
What are the main objectives of communication?
-The main objectives of communication are to build interpersonal relationships and enhance human behavior.
What is the role of the sender in the communication process?
-The sender is the initiator of the message that needs to be transmitted. They create the information or idea and encode it in a way that can be easily understood by the receiver.
Why is encoding important in communication?
-Encoding is important because it involves putting the targeted message into an appropriate medium. Incorrect or inappropriate encoding may change the true intent of the communication.
What are the different types of verbal communication?
-Verbal communication can be subdivided into interpersonal communication, interpersonal communication using technological devices, oral communication, and public communication.
What are the advantages of verbal communication?
-Advantages of verbal communication include time and energy savings, clarity reducing chances of confusion, ease of understanding, quick feedback, and reliability.
What are the disadvantages of verbal communication?
-Disadvantages include the inability to communicate if the receiver does not understand the sender's language, unsuitability for lengthy messages, inclusion of irrelevant information, and lack of rectification once a message is sent.
What are the seven C's of effective communication?
-The seven C's of effective communication are clear, correct, complete, concise, concrete, coherent, and courteous.
What are some common barriers to communication?
-Common barriers to communication include psychological barriers, linguistic barriers, physical barriers, emotional barriers, cultural barriers, attitude barriers, physiological barriers, and technological barriers.
How can we overcome barriers to communication?
-To overcome communication barriers, one can check for a good time and place to communicate, be clear and use understandable language, communicate one thing at a time, respect the person's desire not to communicate, check for understanding, communicate in a distraction-free location, and acknowledge emotional responses.
Why is communication essential in the workplace?
-Communication is essential in the workplace because it enables coordination, cooperation, decision making, and effective management. It also helps in building interpersonal relationships, maintaining public relations, and enhancing personal and professional growth.
Outlines
🗣️ The Essence of Communication vs. Talking
This paragraph discusses the fundamental difference between communication and mere talking. It emphasizes that while talking involves the exchange of words and sentences, communication is about sharing information to achieve a common understanding. The importance of clarity in the message before initiating communication is highlighted. Examples are provided to illustrate how poor communication can negatively impact life and career. The paragraph also outlines the basic characteristics of effective communication, such as involving at least two parties, being a two-way process, and being influenced by the sender's and receiver's mood and thinking. The communication process is described as cyclic, starting and ending with the sender, and includes steps like encoding, transmitting, receiving, decoding, and feedback.
📣 Types and Aspects of Verbal Communication
This paragraph delves into the various types of verbal communication, which includes interpersonal communication, oral communication, and public communication. It explains that interpersonal communication can occur directly between two individuals, while oral communication relies solely on spoken words and sound. Public communication involves a single sender addressing a large audience, often with limited verbal feedback. The advantages and disadvantages of verbal communication are discussed, highlighting the speed, clarity, and reliability of verbal exchanges, but also noting the potential for confusion and the lack of opportunity for rectification once a message is sent.
🤔 Non-Verbal Communication: Gestures and Expressions
This paragraph explores non-verbal communication, which conveys information through gestures, body language, tone of voice, and facial expressions. It categorizes non-verbal communication into kinesics (body movements), paralanguage (voice elements), and haptics (touch). Examples of non-verbal cues are provided, such as nodding in approval or a confident handshake. The advantages of non-verbal communication, such as complementing verbal communication and aiding the illiterate, are contrasted with its disadvantages, including the unreliability and difficulty in understanding non-verbal elements.
✍️ The Role and Impact of Written Communication
This paragraph focuses on written communication, which involves exchanging information through written words and symbols. It lists examples such as letters, emails, memos, and reports, and discusses the advantages of written communication, like permanence and accuracy. However, it also points out the disadvantages, such as the time-consuming nature of writing and the inability of illiterate people to engage in written communication. The paragraph also touches on the importance of written communication in business and its role in conveying long messages and displaying creativity.
🎨 Visual Communication: Pictures and Graphics
This paragraph discusses visual communication, which uses visual elements like drawings, signs, and graphics to convey information. It highlights the effectiveness of visual communication in conveying complex information quickly and its ability to overcome cultural and language barriers. Examples include advertisements, presentations, and road maps. The advantages of visual communication, such as its flexibility and appeal to illiterate audiences, are contrasted with its disadvantages, which include the potential for misinterpretation and the time and cost involved in creating visual content.
👂 Listening Communication: The Art of Reception
This paragraph emphasizes the importance of listening in communication, describing it as the key to effective communication. It outlines examples of listening communication, such as face-to-face conversations and listening to lectures. The advantages of active listening, such as reducing the chance of missing information and fostering better understanding, are discussed. However, the paragraph also acknowledges the challenges of listening, including the time and effort required and the potential for interruptions. The paragraph concludes by highlighting the importance of effective communication in the workplace and the seven C's of effective communication: clear, correct, complete, concise, concrete, coherent, and courteous.
🚧 Barriers to Communication: Overcoming Obstacles
This paragraph discusses the various barriers to effective communication, such as psychological, linguistic, physical, emotional, cultural, attitude, physiological, and technological barriers. It explains how these barriers can hinder the clarity and effectiveness of communication. The paragraph also provides strategies for overcoming these barriers, such as choosing the right time and place for communication, using clear language, and respecting the other person's desire not to communicate. The importance of effective communication in various aspects of life, such as personal relationships, decision making, and public relations, is emphasized.
🤝 The Importance of Effective Communication
This final paragraph underscores the critical role of effective communication in various aspects of life and business. It highlights the importance of communication in building connections, coordinating activities, facilitating smooth working, increasing efficiency, and fostering competition. The paragraph also discusses the role of communication in decision making, trade union movements, human relations, public relations, and personal success. It concludes by encouraging viewers to like and subscribe to the channel for more helpful content.
Mindmap
Keywords
💡Communication
💡Talking
💡Sender
💡Receiver
💡Encoding
💡Channel
💡Feedback
💡Verbal Communication
💡Non-Verbal Communication
💡Written Communication
💡Barriers to Communication
Highlights
Communication is different from talking and involves sharing information to reach a common understanding.
Before communicating, ensure your message is clear and easy to understand.
Poor communication can negatively affect life and career.
Communication involves a minimum of two persons, the sender and the receiver.
Communication is a two-way process and is incomplete until the message is understood by the receiver.
The forms of communication include order, report, instruction, and queries.
The main objectives of communication are to build interpersonal relationships and enhance human behavior.
Communication is a circular process that starts and ends with the sender.
The sender is the initiator of the message that needs to be transmitted.
The message is the main subject of communication and can be verbal or non-verbal.
Encoding involves putting the message into an appropriate medium for easy understanding by the receiver.
The channel refers to the mode through which the message is transmitted, linking the receiver with the sender.
The receiver is the person or group for whom the message is meant and plays a crucial role in the communication process.
Decoding is the process of comprehending the message after receiving it.
Feedback is the response of the receiver to ensure the message has been successfully encoded, sent, and decoded.
Verbal communication involves the use of language and words to convey a message.
Non-verbal communication conveys information through gestures, body language, tone of voice, facial expressions, and symbols.
Written communication is the act of transferring and exchanging information through written letters, symbols, and words.
Visual communication uses visual elements such as drawings, signs, colors, shapes, and graphic design to transmit information.
Listening communication is the ability to receive sounds and information attentively and accurately in a communication process.
The seven C's of effective communication are clear, correct, complete, concise, concrete, coherent, and courteous.
Barriers to communication include psychological, linguistic, physical, emotional, cultural, attitude, physiological, and technological barriers.
Effective communication is essential for connection, coordination, fluent working, increasing size, growing specialization, competition, decision making, trade union movement, human relations, public relations, personal success, and interpersonal relationships.
Transcripts
hi guys welcome to education leaves
talking is an integral part of our life
we talk to our friends family members
co-worker and with strangers but do we
really communicate let's see how
communication is different from talking
talking refers to speaking words and
sentences
sometimes the message was clearly
understood sometimes not but
communication is sharing information
between two or more people to reach a
common understanding
before you start communicating with
others make sure your message is clear
and easy to understand
here are some examples so Mr John tell
me how you found about our company and
this position we need to fill
actually
I found it while I was sitting in the
toilet and browsing the internet with my
smartphone
Mr John you can leave now
happy Journey
hey dude why haven't you answered my
your message was so poorly written that
I didn't dare to start a dialogue
maybe I should talk with your boss
maybe you should email him
from these two examples you can clearly
see how poor communication affects our
life and career also
now let's discuss some important
characteristics of communication
one communication involves a minimum of
two persons the sender and the receiver
2. it is basically a two-way process and
it is incomplete until the message has
been understood by the receiver in the
same sense 3.
the forms of communication are order
report instruction queries etc for it is
influenced by the mood of thinking of
both the sender and the receiver 5. the
main objectives of communication are to
build interpersonal relationships and
enhance human behavior
6. communication is a circular process
that starts and ends with the sender
now let's discuss the process of
communication as we learned before that
communication is a cyclic process that
starts with the sender and ends with the
sender in the form of feedback
it consists of some steps where each
step constitutes the essence of
effective communication one sender
the sender is the initiator of the
message that needs to be transmitted
after having created the information
idea
Etc the sender encodes it in such a
manner that can be easy to understand by
the receiver
2. message the message is the main
subject of communication
it is also called the heart of
communication
a message contains a thought idea
picture symbol report or order to
gestures and posts serial uses
a message can be verbal or non-verbal
three encoding putting the targeted
message into an appropriate medium is
called encoding
encoding is very important because a
wrong or inappropriate encoding may
change the true intent of the
communication
4. Channel
it refers to the mode the message flows
or is transmitted through
the message is transmitted over a
channel that links the receiver with the
sender
the message may be written or oral and
it can be transmitted through a computer
a cell phone telephone television or a
memorandum
5. receiver
the receiver is the person group or
Community for who the message is meant
as the sender the receiver is also an
important factor in the communication
process as it is the other end of the
process
the receiver should be in a fit
condition when receiving the message
because any negligence on the behalf of
the receiver may make the communication
useless
6. decoding generally it means
comprehending the message
after receiving the message the receiver
interprets it and tries to understand it
in the best possible manner
7. feedback it is the response of the
receiver to get the message sent by the
sender
feedback is necessary to ensure that the
message has been successfully encoded
sent and decoded
now let's discuss the types first verbal
communication it is the most General
type of communication that involves the
use of language and words to convey a
message
verbal communication can be subdivided
again into four categories one
interpersonal communication
interpersonal communication is the
communication within us through
self-analysis self-thinking reflection
solo talking self-awareness assessment
Etc
2. interpersonal communication
interpersonal communication takes place
directly between two individuals using
or not using any technological device
it includes face-to-face conversation
online modes of communication telephonic
conversation and so on
three oral communication the
communication that employs spoken words
voice and sound to share messages is
called oral communication this type of
communication uses only one channel that
is sound to transfer information
4.
Public Communication in this type of
communication one sender sends a message
to a massive people or an audience face
to face or using technological devices
such as radio television
Etc the chances of receiving verbal
feedback are limited in Public
Communication
here are some examples of verbal
communication face-to-face conversation
giving a speech telephonic conversation
sending voice note taking interviews
group discussion in the workplace
now let's discuss some advantages and
disadvantages of verbal communication
advantages one it saves a lot of time
money and energy 2.
there are fewer chances of confusion
because of the clarity of the method
three
the information conveyed in verbal
communication is easy to understand as
the doubts are cleared immediately 4.
feedback has got quickly once a message
is delivered 5. it is a very reliable
form of communication and thus people
prefer it worldwide over other types of
communication
disadvantages one if the receiver is
unaware of the sender's language then
communication cannot be carried out 2.
this form of communication is not at all
suitable for a lengthy message 3. while
conveying messages orally several
irrelevant and unnecessary information
may get included 4. in verbal
communication there is no place for
rectification or correction once a
message is sent
second
non-verbal communication it is a passive
form of communication where information
thoughts and feelings are conveyed
through gestures body language tone of
voice facial expressions signals and
symbols
nonverbal communication is subdivided
mainly into three different types one
kinesics or body movements interpreting
non-verbal Behavior associated with any
part of our body or the whole body such
as facial expressions hand gestures
nodding of the head
Etc
two paralanguage
it includes non-verbal elements of
communication such as pitch and
intonation of the voice rate of speech
and stress on words to impart the
meaning of the information and the
related emotion the same message can
convey different meanings according to
the difference in the tone and pitch of
The Voice
three
haptics
interacting or exchanging information
through the sense of touch is known as
haptics
it is very impactful and can convey the
feelings and intentions of a person
for example handshakes give a sign of a
positive attitude and confidence while
hugging gives a friendly and warm
feeling
here are some examples of non-verbal
communication
nodding head in approval
showing a thumbs up signed to express
positive feelings
smiling at someone
a confident handshake is a welcoming
gesture
giving a hug to show affection
to talk in a raised voice while in anger
now let's discuss some advantages and
disadvantages of non-verbal
communication advantages
one it complements verbal communication
by adding Clues and additional
information for a better understanding
of the message 2. the use of gestures
facial expressions and signs makes the
presentation very easy three
usage of gestures signs and facial
Expressions touch
Etc help illiterate people communicate
properly 4. the physically impaired
people can communicate successfully by
using signs touches and sounds
disadvantages one many people find
non-verbal communication to be
unreliable because of its lack of
precision 2.
many people find it difficult to
understand non-verbal elements 3. long
conversations cannot be possible using
kinesics proxemics signs and symbols as
lengthy explanations and discussions
cannot be done 4. lack of formality as
like written and oral Communications
third written communication the act of
transferring and exchanging information
through written letters symbols and
words is called written communication it
is the most common and effective form of
business communication
let's have a look at some examples of
written communication letters and
applications emails memos and reports
bulletins and advertisements brochures
hand bills and leaflets instant online
messages forms and questionnaires
now let's discuss some advantages and
disadvantages of written communication
advantages 1. the written documents can
be recorded and stored permanently as
proofs and evidence for future reference
2.
written documents are most likely to be
accurate as there is a wide scope of
repeated checking three
long messages can be conveyed very
easily through written communication 4.
the written form of information is
accepted widely 5. the availability of
more time enables the sender to employ
creativity in their writing
disadvantages one compared to speaking
writing takes a lot of time 2.
illiterate people can neither read nor
write
so written communication is totally
fruitless for them 3. a written form of
communication cannot display facial
expressions sentiments emotions and tone
of voice
this may cause miscommunication 4.
unlike verbal communication written
communication lacks immediate feedback
fourth visual communication
a picture is worth a thousand words
the act of transmitting information
using visual elements such as drawings
signs topography colors shapes graphic
design illustration animation
Etc is known as visual communication
examples of visual communication
advertisements PowerPoint presentations
posters charts and graphs road maps
visual reports manuals
now let's talk about some advantages and
disadvantages of visual communication
advantages one in the case of some
complex information such as statistics
conveying through pictures is much
easier and faster than verbal or written
explanations
2. visual communication is much more
flexible as it has the power to break
all the cultural geographical ethnic and
language barriers 3. pictures and signs
make more sense to the illiterate
receivers 4.
it saves a lot of time as encoding and
decoding happen quickly 5.
visual elements grab attention instantly
and generate interest among the audience
disadvantages one the entire process of
visual communication becomes quite
expensive 2. there is a chance that the
receiver may even misjudge the prime
significance of the message convey 3.
the process behind the images and then
their preparation takes a lot of time
it also requires the implementation of
creativity which again is time consuming
4. the images or Graphics are not
sufficient to convey a compelling
message if not backed by Oral or written
information
fifth listening communication
the ability to receive sounds and
information attentively and accurately
in a communication process and also
interpret the same as called listening
we can say that listening is the key to
any effective communication
here are some examples of listening
communication
face-to-face conversation noting down
class lectures listening to the news on
the radio demonstrating concern using
brief affirmations to messages
paraphrasing to show understanding
now let's discuss some advantages and
disadvantages of listening communication
advantages one there is less chance of
missing information with active
listening 2. careful listening provides
better understanding hence offering an
opportunity to avoid confusion
misunderstanding and potential conflict
three
active listening to others creates
connection respect and Goodwill in the
relationship 4. it provides a better
understanding of our surroundings and
other people
disadvantages one it consumes a lot of
time and energy 2.
it needs greater effort three weak
listeners May interrupt the speaker
quite often
this disruption of speech is a major
drawback to listening communication 4.
all people are not good at listening
so they cannot get a clear picture
through listening
usually employees spend 30 percent of
their time on emails meetings
presentations conference calls reporting
and several other activities at the
workplace that involve communicating
with colleagues and superiors
in this field you have to be sure that
your communication is the most efficient
and engaging it will increase your
productivity at work for this follow the
seven C's of effective communication
that is clear correct complete concise
concrete coherent and courteous
now let's discuss the seven C's in
details
first clear
it should be effortless for the receiver
to understand your message any message
needs to come out clearly from your
communication
this will consume your time wasted on
emails
don't communicate so many things in one
message because it will dilute the
attention of the reader or the receiver
second correct
when you write too many emails in a day
it increases the chances of spelling
mistakes in your messages
sometimes spell checker cannot find out
your mistakes you need to be sure that
you address people in the right Manner
and their names correctly
you also need to make sure that the
viewer or reader of your messages has
sufficient knowledge and skill to
understand the technical terms that you
use in your message
third complete
for effective communication provide a
complete message
it will help the reader understand and
take action incomplete messages lead to
a lot of back and forths iterations and
a waste of time and effort for both ends
if you want the reader to take action
immediately ensure that you have a call
to action in your mail or any other type
of message and also communicate the
urgency of the task in question
fourth concise
you should not write four sentences in a
message when you can finish the message
in just two sentences
it will waste the time of both the
sender and receiver and decrease their
productivity too
you shouldn't add fillers such as
basically sort of I mean actually
Etc
remember your message needs to be
accurate crisp and to the point
fifth concrete
you need to accept what you want to
convey to the audience
concreteness is an important quality of
communication that needs to come to the
fore especially during the marketing or
advertising campaigns
your confidence should capture the
attention of the audience and of course
not bore them
sixth coherent
your message should have proper logic
all sentences in your mail or report
should be connected to the previous one
and also stick to the main topic without
coherence the reader must lose track
easily of what you have conveyed
and seventh C of the communication is
courteous
being courteous is of serious importance
in a corporate setting individuals who
work together are not friends and
therefore to maintain a healthy working
relationship you need to be courteous
insulting an aggressive tones will cause
trouble among individuals and result in
reduced productivity
in this video I am going to discuss the
barriers to communication
a person wants to communicate one thing
at a time but he communicates something
else that he never wanted
this type of behavior in communication
is called The Arc of distortion
Distortion Could Happen due to some
defect in the mechanism of communication
these obstacles in communication are
known as barriers to communication
now let's discuss some barriers
one psychological barriers
there are many types of psychological
and mental problems that may affect our
communication
some people have stage fear phobia
depression speech disorder
Etc these conditions are hard to manage
sometimes and will most certainly limit
the ease of our communication
2. linguistic barriers
the language barrier is one of the main
barriers that limit effective
communication the most commonly employed
tool of communication is language and
the fact is every major region has its
own language
that's why it is difficult for maximum
people to communicate with people from
different regions
three physical barriers
physical barriers are the most obvious
barriers to effective communication some
of the physical barriers are noise
closed door faulty equipment used in the
communication process
Etc
most of these barriers can be removed
4. emotional barriers
an absolute mixture of emotions and
facts is necessary for effective
communication some emotions like anger
frustration and humor which are
imperfect according to the situation can
blur the decision-making capabilities of
a person and limit the effectiveness of
their communication
a person who is mature emotionally will
be able to communicate effectively
on the other hand people with less
mature emotionally will face various
difficulties when they communicate with
others
5. cultural barriers
due to globalization any large
organization has people from several
parts of the world with different
cultures
religion dressing scents drinks food
pets and behavior will change
drastically from one culture to another
sometimes it is hard to communicate with
each other in such situations
6. attitude barriers
some people are introverted and they
like to be left alone others like to be
social or sometimes extra clingy both of
these cases could be a barrier to
communication some people also have some
attitude issues like huge ego and
inconsiderable behavior
this type of attitude could be the cause
of demotion in organizational positions
however sometimes problems like
selfishness and egocentric Behavior
cannot be correctable
7. physiological barriers
some physiological limitations like
certain disorders or diseases or other
could also prevent effective
communication between the various
channels of an organization
some example of physiological barriers
to effective communication is shrillness
of voice dyslexia
Etc
these are not crucial and can be easily
removed
8. technological barriers
technology is developing fast and as a
result it is difficult to adapt to new
technologies in business organizations
encounter several technological barriers
in communication
some are obvious like poor internet or
obsolete Hardware
technological barriers of communication
can hamper the business if not addressed
on time a technological barrier can be
overcome if the right training is given
now let's discuss how we can overcome
the barriers to communication
one checking whether it is a good time
and place to communicate with a person
two being clear and using language that
the person understands three
communicating one thing at a time four
respecting a person's desire to not
communicate 5. checking that the person
has understood you correctly
6. communicating in a location that is
free of distractions 7. acknowledging
any emotional responses the person has
to what you have said
in this video I am going to discuss the
importance of effective communication
communication enables a group of people
to think and act together
without communication there will be no
organization
poor communication leads to poor
coordination and similarly cooperation
depends on communication now let's
discuss some importance of communication
one
connection
connection is the most important factor
between the sender and receiver
without connection no one can build any
relationship with others
and most importantly communication helps
one to connect with others
two
the basis of coordination
the manager explains the private goals
achievement interpersonal relationships
and organizational goals to the
employees
this provides coordination between
departments and employees
here communication acts as a basis for
coordination
3. fluent working
a manager coordinates an organization's
physical elements and humans to run it
efficiently
this coordination is impossible without
proper communication
4. increase in size
to handle a large scale of operation in
a business firm effective communication
has been largely felt
5. growing specialization
an increase in departments has headed to
the requirement of specialization inside
the organization
sound communication is essential for
ensuring Mutual understanding between
different departments for the smooth
functioning of the organization
6. competition
due to globalization and liberalization
intense competition has resulted between
public private and foreign Banks
now communicating through the newspaper
mass media social media advertisements
Etc has become the most important
survival factor in the rat race
7. decision making
proper communication provides
information that is necessary for
decision making for the managers
the decision shouldn't be taken in the
absence of information
so communication is the basis for making
the correct decisions
8. Trade union movement
basically trade unions are very powerful
and strong
Consulting and regular exchange of
information helps to maintain a healthy
relationship between them
in this case communication is considered
the most necessary Factor
nine human relations
to develop confidence and mutual trust
it is important for both employees and
management to communicate with each
other
in the management process the
participation of employees has bought in
a sense of belonging and loyalty toward
the organization
10. public relations
every organization wants to keep its
stakeholders government customers and
the other section of society informed
about its products and contribution to
society
it helps to build Goodwill for the
organization
11. personal
good communication skills are required
for every successful job
the ability to communicate in an
effective manner is equally important
for promotion in a career
a manager should be a good public
speaker and every employee should have
the proper sense of communication to
maintain their interpersonal
relationships
this is why communication is so
important in every field and every
moment in our life
12. interpersonal relationships
communication is the key to sharing a
good relationship with your family
members
through communication family members
share their sorrow happiness thoughts
and stories
it helps you to share a good
relationship with your family
neglecting communication causes
uncomfortable relationships with close
members of your family
if you think this video is helpful to
you please like this video And subscribe
to my channel
thank you
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