Communication: Characteristics, Process, Types, 7Cs, barriers to communications, & Importance

Educationleaves Skills
4 Feb 202327:59

Summary

TLDRThis video script explores the nuances of effective communication, distinguishing it from mere talking. It emphasizes the importance of clear, concise, and correct messaging to foster understanding. The script delves into the communication process, types of communication, and the 'seven Cs' for impactful interaction. It also addresses common barriers and strategies to overcome them, highlighting communication's role in building relationships, coordination, and decision-making within personal and professional spheres.

Takeaways

  • 🗣️ Communication is more than just talking; it's about sharing information to reach a common understanding.
  • 📝 Clear and understandable messages are crucial for effective communication, avoiding misunderstandings like the examples provided.
  • 👥 Communication involves at least two parties, the sender and the receiver, and is a two-way process requiring feedback.
  • 🔄 The communication process is cyclic, starting and ending with the sender, involving steps like encoding, transmitting, and decoding.
  • 💬 Verbal communication includes various forms like interpersonal, oral, and public communication, each with its advantages and disadvantages.
  • 🤔 Non-verbal communication, such as gestures and facial expressions, complements verbal communication but can also be misinterpreted.
  • ✍️ Written communication is essential for recording and conveying detailed information, though it may lack immediacy and accessibility for all.
  • 🎨 Visual communication leverages visual elements to convey complex information quickly and can transcend language barriers.
  • 👂 Listening is a critical component of communication, requiring active engagement to ensure understanding and avoid miscommunication.
  • 🔢 The 'Seven C's of effective communication'—Clear, Correct, Complete, Concise, Concrete, Coherent, and Courteous—guide the creation of impactful messages.
  • 🚧 Barriers to communication, such as psychological, linguistic, and cultural differences, can impede understanding and must be addressed to foster effective interaction.

Q & A

  • What is the difference between talking and communication?

    -Talking refers to the act of speaking words and sentences, which may or may not be clearly understood. Communication, on the other hand, is the process of sharing information between two or more people to reach a common understanding.

  • Why is it important to ensure your message is clear before communicating with others?

    -A clear message is crucial because it helps to avoid misunderstandings and ensures that the intended information is accurately conveyed and understood by the receiver.

  • What are the minimum number of persons involved in communication?

    -Communication involves a minimum of two persons: the sender and the receiver.

  • What are the main objectives of communication?

    -The main objectives of communication are to build interpersonal relationships and enhance human behavior.

  • What is the role of the sender in the communication process?

    -The sender is the initiator of the message that needs to be transmitted. They create the information or idea and encode it in a way that can be easily understood by the receiver.

  • Why is encoding important in communication?

    -Encoding is important because it involves putting the targeted message into an appropriate medium. Incorrect or inappropriate encoding may change the true intent of the communication.

  • What are the different types of verbal communication?

    -Verbal communication can be subdivided into interpersonal communication, interpersonal communication using technological devices, oral communication, and public communication.

  • What are the advantages of verbal communication?

    -Advantages of verbal communication include time and energy savings, clarity reducing chances of confusion, ease of understanding, quick feedback, and reliability.

  • What are the disadvantages of verbal communication?

    -Disadvantages include the inability to communicate if the receiver does not understand the sender's language, unsuitability for lengthy messages, inclusion of irrelevant information, and lack of rectification once a message is sent.

  • What are the seven C's of effective communication?

    -The seven C's of effective communication are clear, correct, complete, concise, concrete, coherent, and courteous.

  • What are some common barriers to communication?

    -Common barriers to communication include psychological barriers, linguistic barriers, physical barriers, emotional barriers, cultural barriers, attitude barriers, physiological barriers, and technological barriers.

  • How can we overcome barriers to communication?

    -To overcome communication barriers, one can check for a good time and place to communicate, be clear and use understandable language, communicate one thing at a time, respect the person's desire not to communicate, check for understanding, communicate in a distraction-free location, and acknowledge emotional responses.

  • Why is communication essential in the workplace?

    -Communication is essential in the workplace because it enables coordination, cooperation, decision making, and effective management. It also helps in building interpersonal relationships, maintaining public relations, and enhancing personal and professional growth.

Outlines

00:00

🗣️ The Essence of Communication vs. Talking

This paragraph discusses the fundamental difference between communication and mere talking. It emphasizes that while talking involves the exchange of words and sentences, communication is about sharing information to achieve a common understanding. The importance of clarity in the message before initiating communication is highlighted. Examples are provided to illustrate how poor communication can negatively impact life and career. The paragraph also outlines the basic characteristics of effective communication, such as involving at least two parties, being a two-way process, and being influenced by the sender's and receiver's mood and thinking. The communication process is described as cyclic, starting and ending with the sender, and includes steps like encoding, transmitting, receiving, decoding, and feedback.

05:00

📣 Types and Aspects of Verbal Communication

This paragraph delves into the various types of verbal communication, which includes interpersonal communication, oral communication, and public communication. It explains that interpersonal communication can occur directly between two individuals, while oral communication relies solely on spoken words and sound. Public communication involves a single sender addressing a large audience, often with limited verbal feedback. The advantages and disadvantages of verbal communication are discussed, highlighting the speed, clarity, and reliability of verbal exchanges, but also noting the potential for confusion and the lack of opportunity for rectification once a message is sent.

10:02

🤔 Non-Verbal Communication: Gestures and Expressions

This paragraph explores non-verbal communication, which conveys information through gestures, body language, tone of voice, and facial expressions. It categorizes non-verbal communication into kinesics (body movements), paralanguage (voice elements), and haptics (touch). Examples of non-verbal cues are provided, such as nodding in approval or a confident handshake. The advantages of non-verbal communication, such as complementing verbal communication and aiding the illiterate, are contrasted with its disadvantages, including the unreliability and difficulty in understanding non-verbal elements.

15:02

✍️ The Role and Impact of Written Communication

This paragraph focuses on written communication, which involves exchanging information through written words and symbols. It lists examples such as letters, emails, memos, and reports, and discusses the advantages of written communication, like permanence and accuracy. However, it also points out the disadvantages, such as the time-consuming nature of writing and the inability of illiterate people to engage in written communication. The paragraph also touches on the importance of written communication in business and its role in conveying long messages and displaying creativity.

20:04

🎨 Visual Communication: Pictures and Graphics

This paragraph discusses visual communication, which uses visual elements like drawings, signs, and graphics to convey information. It highlights the effectiveness of visual communication in conveying complex information quickly and its ability to overcome cultural and language barriers. Examples include advertisements, presentations, and road maps. The advantages of visual communication, such as its flexibility and appeal to illiterate audiences, are contrasted with its disadvantages, which include the potential for misinterpretation and the time and cost involved in creating visual content.

25:06

👂 Listening Communication: The Art of Reception

This paragraph emphasizes the importance of listening in communication, describing it as the key to effective communication. It outlines examples of listening communication, such as face-to-face conversations and listening to lectures. The advantages of active listening, such as reducing the chance of missing information and fostering better understanding, are discussed. However, the paragraph also acknowledges the challenges of listening, including the time and effort required and the potential for interruptions. The paragraph concludes by highlighting the importance of effective communication in the workplace and the seven C's of effective communication: clear, correct, complete, concise, concrete, coherent, and courteous.

🚧 Barriers to Communication: Overcoming Obstacles

This paragraph discusses the various barriers to effective communication, such as psychological, linguistic, physical, emotional, cultural, attitude, physiological, and technological barriers. It explains how these barriers can hinder the clarity and effectiveness of communication. The paragraph also provides strategies for overcoming these barriers, such as choosing the right time and place for communication, using clear language, and respecting the other person's desire not to communicate. The importance of effective communication in various aspects of life, such as personal relationships, decision making, and public relations, is emphasized.

🤝 The Importance of Effective Communication

This final paragraph underscores the critical role of effective communication in various aspects of life and business. It highlights the importance of communication in building connections, coordinating activities, facilitating smooth working, increasing efficiency, and fostering competition. The paragraph also discusses the role of communication in decision making, trade union movements, human relations, public relations, and personal success. It concludes by encouraging viewers to like and subscribe to the channel for more helpful content.

Mindmap

Keywords

💡Communication

Communication is the central theme of the video, defined as the process of sharing information between two or more people to reach a common understanding. It is not merely talking, but involves conveying messages in a way that is clear and understood. The video emphasizes the importance of clear communication in various contexts, such as workplace interactions and personal relationships.

💡Talking

Talking is mentioned in contrast to communication. While talking refers to the act of speaking words and sentences, it may not always result in clear understanding or effective communication. The video uses examples to illustrate how poor talking can lead to misunderstandings, highlighting the need for clear and purposeful communication.

💡Sender

The sender is identified as the initiator of the message in the communication process. They are responsible for encoding the message in a way that can be easily understood by the receiver. The video explains that effective communication starts with the sender ensuring their message is clear and well-structured.

💡Receiver

The receiver is the person or group for whom the message is intended. They play a crucial role in the communication process by decoding the message and providing feedback. The video emphasizes the importance of the receiver being attentive and in a fit condition to ensure the message is understood correctly.

💡Encoding

Encoding is the process of putting the message into an appropriate medium for transmission. It is highlighted in the video as a critical step in communication because incorrect or inappropriate encoding can alter the true intent of the message. Effective encoding is essential for clear communication.

💡Channel

The channel refers to the medium through which the message is transmitted, linking the sender and the receiver. The video mentions various channels such as computers, cell phones, and television. The choice of channel can impact the effectiveness of communication, making it a key concept in the discussion.

💡Feedback

Feedback is the response from the receiver to the sender, confirming that the message has been understood. The video stresses the necessity of feedback in the communication process to ensure that the message has been successfully encoded, sent, and decoded. It is a crucial part of the cyclic nature of communication.

💡Verbal Communication

Verbal communication is defined in the video as the use of language and words to convey a message. It includes various forms such as interpersonal communication, oral communication, and public communication. The video discusses the advantages and disadvantages of verbal communication, emphasizing its role in clear and immediate information exchange.

💡Non-Verbal Communication

Non-verbal communication involves conveying information through gestures, body language, tone of voice, and facial expressions. The video explains that it complements verbal communication by adding additional cues and information. It also discusses the advantages and disadvantages, highlighting its role in enhancing understanding.

💡Written Communication

Written communication is the act of exchanging information through written words and symbols. The video provides examples such as letters, emails, and reports. It discusses the benefits of written communication, such as permanence and accuracy, as well as its limitations, like the time it takes to write and the inability of illiterate people to engage in it.

💡Barriers to Communication

Barriers to communication are obstacles that can hinder effective communication. The video lists several types, including psychological, linguistic, physical, emotional, cultural, attitude, physiological, and technological barriers. These barriers can distort messages and lead to misunderstandings, making them a critical concept in understanding communication challenges.

Highlights

Communication is different from talking and involves sharing information to reach a common understanding.

Before communicating, ensure your message is clear and easy to understand.

Poor communication can negatively affect life and career.

Communication involves a minimum of two persons, the sender and the receiver.

Communication is a two-way process and is incomplete until the message is understood by the receiver.

The forms of communication include order, report, instruction, and queries.

The main objectives of communication are to build interpersonal relationships and enhance human behavior.

Communication is a circular process that starts and ends with the sender.

The sender is the initiator of the message that needs to be transmitted.

The message is the main subject of communication and can be verbal or non-verbal.

Encoding involves putting the message into an appropriate medium for easy understanding by the receiver.

The channel refers to the mode through which the message is transmitted, linking the receiver with the sender.

The receiver is the person or group for whom the message is meant and plays a crucial role in the communication process.

Decoding is the process of comprehending the message after receiving it.

Feedback is the response of the receiver to ensure the message has been successfully encoded, sent, and decoded.

Verbal communication involves the use of language and words to convey a message.

Non-verbal communication conveys information through gestures, body language, tone of voice, facial expressions, and symbols.

Written communication is the act of transferring and exchanging information through written letters, symbols, and words.

Visual communication uses visual elements such as drawings, signs, colors, shapes, and graphic design to transmit information.

Listening communication is the ability to receive sounds and information attentively and accurately in a communication process.

The seven C's of effective communication are clear, correct, complete, concise, concrete, coherent, and courteous.

Barriers to communication include psychological, linguistic, physical, emotional, cultural, attitude, physiological, and technological barriers.

Effective communication is essential for connection, coordination, fluent working, increasing size, growing specialization, competition, decision making, trade union movement, human relations, public relations, personal success, and interpersonal relationships.

Transcripts

play00:00

hi guys welcome to education leaves

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talking is an integral part of our life

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we talk to our friends family members

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co-worker and with strangers but do we

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really communicate let's see how

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communication is different from talking

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talking refers to speaking words and

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sentences

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sometimes the message was clearly

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understood sometimes not but

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communication is sharing information

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between two or more people to reach a

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common understanding

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before you start communicating with

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others make sure your message is clear

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and easy to understand

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here are some examples so Mr John tell

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me how you found about our company and

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this position we need to fill

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actually

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I found it while I was sitting in the

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toilet and browsing the internet with my

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smartphone

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Mr John you can leave now

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happy Journey

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hey dude why haven't you answered my

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email

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your message was so poorly written that

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I didn't dare to start a dialogue

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maybe I should talk with your boss

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maybe you should email him

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from these two examples you can clearly

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see how poor communication affects our

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life and career also

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now let's discuss some important

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characteristics of communication

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one communication involves a minimum of

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two persons the sender and the receiver

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2. it is basically a two-way process and

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it is incomplete until the message has

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been understood by the receiver in the

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same sense 3.

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the forms of communication are order

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report instruction queries etc for it is

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influenced by the mood of thinking of

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both the sender and the receiver 5. the

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main objectives of communication are to

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build interpersonal relationships and

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enhance human behavior

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6. communication is a circular process

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that starts and ends with the sender

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now let's discuss the process of

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communication as we learned before that

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communication is a cyclic process that

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starts with the sender and ends with the

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sender in the form of feedback

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it consists of some steps where each

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step constitutes the essence of

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effective communication one sender

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the sender is the initiator of the

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message that needs to be transmitted

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after having created the information

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idea

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Etc the sender encodes it in such a

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manner that can be easy to understand by

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the receiver

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2. message the message is the main

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subject of communication

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it is also called the heart of

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communication

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a message contains a thought idea

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picture symbol report or order to

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gestures and posts serial uses

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a message can be verbal or non-verbal

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three encoding putting the targeted

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message into an appropriate medium is

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called encoding

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encoding is very important because a

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wrong or inappropriate encoding may

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change the true intent of the

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communication

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4. Channel

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it refers to the mode the message flows

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or is transmitted through

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the message is transmitted over a

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channel that links the receiver with the

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sender

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the message may be written or oral and

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it can be transmitted through a computer

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a cell phone telephone television or a

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memorandum

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5. receiver

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the receiver is the person group or

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Community for who the message is meant

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as the sender the receiver is also an

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important factor in the communication

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process as it is the other end of the

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process

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the receiver should be in a fit

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condition when receiving the message

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because any negligence on the behalf of

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the receiver may make the communication

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useless

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6. decoding generally it means

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comprehending the message

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after receiving the message the receiver

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interprets it and tries to understand it

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in the best possible manner

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7. feedback it is the response of the

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receiver to get the message sent by the

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sender

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feedback is necessary to ensure that the

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message has been successfully encoded

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sent and decoded

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now let's discuss the types first verbal

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communication it is the most General

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type of communication that involves the

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use of language and words to convey a

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message

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verbal communication can be subdivided

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again into four categories one

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interpersonal communication

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interpersonal communication is the

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communication within us through

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self-analysis self-thinking reflection

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solo talking self-awareness assessment

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Etc

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2. interpersonal communication

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interpersonal communication takes place

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directly between two individuals using

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or not using any technological device

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it includes face-to-face conversation

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online modes of communication telephonic

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conversation and so on

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three oral communication the

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communication that employs spoken words

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voice and sound to share messages is

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called oral communication this type of

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communication uses only one channel that

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is sound to transfer information

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4.

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Public Communication in this type of

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communication one sender sends a message

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to a massive people or an audience face

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to face or using technological devices

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such as radio television

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Etc the chances of receiving verbal

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feedback are limited in Public

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Communication

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here are some examples of verbal

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communication face-to-face conversation

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giving a speech telephonic conversation

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sending voice note taking interviews

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group discussion in the workplace

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now let's discuss some advantages and

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disadvantages of verbal communication

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advantages one it saves a lot of time

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money and energy 2.

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there are fewer chances of confusion

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because of the clarity of the method

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three

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the information conveyed in verbal

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communication is easy to understand as

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the doubts are cleared immediately 4.

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feedback has got quickly once a message

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is delivered 5. it is a very reliable

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form of communication and thus people

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prefer it worldwide over other types of

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communication

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disadvantages one if the receiver is

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unaware of the sender's language then

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communication cannot be carried out 2.

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this form of communication is not at all

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suitable for a lengthy message 3. while

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conveying messages orally several

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irrelevant and unnecessary information

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may get included 4. in verbal

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communication there is no place for

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rectification or correction once a

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message is sent

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second

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non-verbal communication it is a passive

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form of communication where information

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thoughts and feelings are conveyed

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through gestures body language tone of

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voice facial expressions signals and

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symbols

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nonverbal communication is subdivided

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mainly into three different types one

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kinesics or body movements interpreting

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non-verbal Behavior associated with any

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part of our body or the whole body such

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as facial expressions hand gestures

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nodding of the head

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Etc

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two paralanguage

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it includes non-verbal elements of

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communication such as pitch and

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intonation of the voice rate of speech

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and stress on words to impart the

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meaning of the information and the

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related emotion the same message can

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convey different meanings according to

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the difference in the tone and pitch of

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The Voice

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three

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haptics

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interacting or exchanging information

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through the sense of touch is known as

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haptics

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it is very impactful and can convey the

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feelings and intentions of a person

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for example handshakes give a sign of a

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positive attitude and confidence while

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hugging gives a friendly and warm

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feeling

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here are some examples of non-verbal

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communication

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nodding head in approval

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showing a thumbs up signed to express

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positive feelings

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smiling at someone

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a confident handshake is a welcoming

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gesture

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giving a hug to show affection

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to talk in a raised voice while in anger

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now let's discuss some advantages and

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disadvantages of non-verbal

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communication advantages

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one it complements verbal communication

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by adding Clues and additional

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information for a better understanding

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of the message 2. the use of gestures

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facial expressions and signs makes the

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presentation very easy three

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usage of gestures signs and facial

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Expressions touch

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Etc help illiterate people communicate

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properly 4. the physically impaired

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people can communicate successfully by

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using signs touches and sounds

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disadvantages one many people find

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non-verbal communication to be

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unreliable because of its lack of

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precision 2.

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many people find it difficult to

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understand non-verbal elements 3. long

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conversations cannot be possible using

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kinesics proxemics signs and symbols as

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lengthy explanations and discussions

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cannot be done 4. lack of formality as

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like written and oral Communications

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third written communication the act of

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transferring and exchanging information

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through written letters symbols and

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words is called written communication it

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is the most common and effective form of

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business communication

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let's have a look at some examples of

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written communication letters and

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applications emails memos and reports

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bulletins and advertisements brochures

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hand bills and leaflets instant online

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messages forms and questionnaires

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now let's discuss some advantages and

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disadvantages of written communication

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advantages 1. the written documents can

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be recorded and stored permanently as

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proofs and evidence for future reference

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2.

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written documents are most likely to be

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accurate as there is a wide scope of

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repeated checking three

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long messages can be conveyed very

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easily through written communication 4.

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the written form of information is

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accepted widely 5. the availability of

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more time enables the sender to employ

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creativity in their writing

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disadvantages one compared to speaking

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writing takes a lot of time 2.

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illiterate people can neither read nor

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write

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so written communication is totally

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fruitless for them 3. a written form of

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communication cannot display facial

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expressions sentiments emotions and tone

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of voice

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this may cause miscommunication 4.

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unlike verbal communication written

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communication lacks immediate feedback

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fourth visual communication

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a picture is worth a thousand words

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the act of transmitting information

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using visual elements such as drawings

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signs topography colors shapes graphic

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design illustration animation

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Etc is known as visual communication

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examples of visual communication

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advertisements PowerPoint presentations

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posters charts and graphs road maps

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visual reports manuals

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now let's talk about some advantages and

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disadvantages of visual communication

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advantages one in the case of some

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complex information such as statistics

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conveying through pictures is much

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easier and faster than verbal or written

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explanations

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2. visual communication is much more

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flexible as it has the power to break

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all the cultural geographical ethnic and

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language barriers 3. pictures and signs

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make more sense to the illiterate

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receivers 4.

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it saves a lot of time as encoding and

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decoding happen quickly 5.

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visual elements grab attention instantly

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and generate interest among the audience

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disadvantages one the entire process of

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visual communication becomes quite

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expensive 2. there is a chance that the

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receiver may even misjudge the prime

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significance of the message convey 3.

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the process behind the images and then

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their preparation takes a lot of time

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it also requires the implementation of

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creativity which again is time consuming

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4. the images or Graphics are not

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sufficient to convey a compelling

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message if not backed by Oral or written

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information

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fifth listening communication

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the ability to receive sounds and

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information attentively and accurately

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in a communication process and also

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interpret the same as called listening

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we can say that listening is the key to

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any effective communication

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here are some examples of listening

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communication

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face-to-face conversation noting down

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class lectures listening to the news on

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the radio demonstrating concern using

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brief affirmations to messages

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paraphrasing to show understanding

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now let's discuss some advantages and

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disadvantages of listening communication

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advantages one there is less chance of

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missing information with active

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listening 2. careful listening provides

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better understanding hence offering an

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opportunity to avoid confusion

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misunderstanding and potential conflict

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three

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active listening to others creates

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connection respect and Goodwill in the

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relationship 4. it provides a better

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understanding of our surroundings and

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other people

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disadvantages one it consumes a lot of

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time and energy 2.

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it needs greater effort three weak

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listeners May interrupt the speaker

play15:07

quite often

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this disruption of speech is a major

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drawback to listening communication 4.

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all people are not good at listening

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so they cannot get a clear picture

play15:18

through listening

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usually employees spend 30 percent of

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their time on emails meetings

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presentations conference calls reporting

play15:28

and several other activities at the

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workplace that involve communicating

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with colleagues and superiors

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in this field you have to be sure that

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your communication is the most efficient

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and engaging it will increase your

play15:41

productivity at work for this follow the

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seven C's of effective communication

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that is clear correct complete concise

play15:51

concrete coherent and courteous

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now let's discuss the seven C's in

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details

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first clear

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it should be effortless for the receiver

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to understand your message any message

play16:05

needs to come out clearly from your

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communication

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this will consume your time wasted on

play16:10

emails

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don't communicate so many things in one

play16:14

message because it will dilute the

play16:15

attention of the reader or the receiver

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second correct

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when you write too many emails in a day

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it increases the chances of spelling

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mistakes in your messages

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sometimes spell checker cannot find out

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your mistakes you need to be sure that

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you address people in the right Manner

play16:35

and their names correctly

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you also need to make sure that the

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viewer or reader of your messages has

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sufficient knowledge and skill to

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understand the technical terms that you

play16:44

use in your message

play16:46

third complete

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for effective communication provide a

play16:50

complete message

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it will help the reader understand and

play16:54

take action incomplete messages lead to

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a lot of back and forths iterations and

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a waste of time and effort for both ends

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if you want the reader to take action

play17:04

immediately ensure that you have a call

play17:06

to action in your mail or any other type

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of message and also communicate the

play17:11

urgency of the task in question

play17:14

fourth concise

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you should not write four sentences in a

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message when you can finish the message

play17:20

in just two sentences

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it will waste the time of both the

play17:25

sender and receiver and decrease their

play17:27

productivity too

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you shouldn't add fillers such as

play17:30

basically sort of I mean actually

play17:34

Etc

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remember your message needs to be

play17:38

accurate crisp and to the point

play17:41

fifth concrete

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you need to accept what you want to

play17:45

convey to the audience

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concreteness is an important quality of

play17:49

communication that needs to come to the

play17:52

fore especially during the marketing or

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advertising campaigns

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your confidence should capture the

play17:58

attention of the audience and of course

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not bore them

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sixth coherent

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your message should have proper logic

play18:07

all sentences in your mail or report

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should be connected to the previous one

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and also stick to the main topic without

play18:14

coherence the reader must lose track

play18:17

easily of what you have conveyed

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and seventh C of the communication is

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courteous

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being courteous is of serious importance

play18:26

in a corporate setting individuals who

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work together are not friends and

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therefore to maintain a healthy working

play18:33

relationship you need to be courteous

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insulting an aggressive tones will cause

play18:38

trouble among individuals and result in

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reduced productivity

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in this video I am going to discuss the

play18:46

barriers to communication

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a person wants to communicate one thing

play18:52

at a time but he communicates something

play18:54

else that he never wanted

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this type of behavior in communication

play18:58

is called The Arc of distortion

play19:00

Distortion Could Happen due to some

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defect in the mechanism of communication

play19:05

these obstacles in communication are

play19:07

known as barriers to communication

play19:11

now let's discuss some barriers

play19:14

one psychological barriers

play19:18

there are many types of psychological

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and mental problems that may affect our

play19:22

communication

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some people have stage fear phobia

play19:25

depression speech disorder

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Etc these conditions are hard to manage

play19:31

sometimes and will most certainly limit

play19:33

the ease of our communication

play19:36

2. linguistic barriers

play19:40

the language barrier is one of the main

play19:42

barriers that limit effective

play19:43

communication the most commonly employed

play19:46

tool of communication is language and

play19:48

the fact is every major region has its

play19:51

own language

play19:52

that's why it is difficult for maximum

play19:54

people to communicate with people from

play19:56

different regions

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three physical barriers

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physical barriers are the most obvious

play20:04

barriers to effective communication some

play20:07

of the physical barriers are noise

play20:09

closed door faulty equipment used in the

play20:12

communication process

play20:14

Etc

play20:15

most of these barriers can be removed

play20:19

4. emotional barriers

play20:22

an absolute mixture of emotions and

play20:24

facts is necessary for effective

play20:26

communication some emotions like anger

play20:29

frustration and humor which are

play20:32

imperfect according to the situation can

play20:34

blur the decision-making capabilities of

play20:37

a person and limit the effectiveness of

play20:39

their communication

play20:40

a person who is mature emotionally will

play20:43

be able to communicate effectively

play20:45

on the other hand people with less

play20:47

mature emotionally will face various

play20:49

difficulties when they communicate with

play20:51

others

play20:53

5. cultural barriers

play20:57

due to globalization any large

play20:59

organization has people from several

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parts of the world with different

play21:02

cultures

play21:04

religion dressing scents drinks food

play21:07

pets and behavior will change

play21:09

drastically from one culture to another

play21:12

sometimes it is hard to communicate with

play21:14

each other in such situations

play21:18

6. attitude barriers

play21:21

some people are introverted and they

play21:23

like to be left alone others like to be

play21:26

social or sometimes extra clingy both of

play21:29

these cases could be a barrier to

play21:31

communication some people also have some

play21:34

attitude issues like huge ego and

play21:36

inconsiderable behavior

play21:38

this type of attitude could be the cause

play21:40

of demotion in organizational positions

play21:43

however sometimes problems like

play21:45

selfishness and egocentric Behavior

play21:47

cannot be correctable

play21:50

7. physiological barriers

play21:54

some physiological limitations like

play21:56

certain disorders or diseases or other

play21:58

could also prevent effective

play22:00

communication between the various

play22:02

channels of an organization

play22:04

some example of physiological barriers

play22:06

to effective communication is shrillness

play22:09

of voice dyslexia

play22:11

Etc

play22:11

these are not crucial and can be easily

play22:14

removed

play22:16

8. technological barriers

play22:19

technology is developing fast and as a

play22:22

result it is difficult to adapt to new

play22:24

technologies in business organizations

play22:27

encounter several technological barriers

play22:30

in communication

play22:31

some are obvious like poor internet or

play22:34

obsolete Hardware

play22:35

technological barriers of communication

play22:38

can hamper the business if not addressed

play22:40

on time a technological barrier can be

play22:43

overcome if the right training is given

play22:46

now let's discuss how we can overcome

play22:49

the barriers to communication

play22:51

one checking whether it is a good time

play22:54

and place to communicate with a person

play22:57

two being clear and using language that

play23:00

the person understands three

play23:03

communicating one thing at a time four

play23:06

respecting a person's desire to not

play23:09

communicate 5. checking that the person

play23:12

has understood you correctly

play23:14

6. communicating in a location that is

play23:18

free of distractions 7. acknowledging

play23:21

any emotional responses the person has

play23:23

to what you have said

play23:26

in this video I am going to discuss the

play23:28

importance of effective communication

play23:31

communication enables a group of people

play23:33

to think and act together

play23:35

without communication there will be no

play23:37

organization

play23:38

poor communication leads to poor

play23:41

coordination and similarly cooperation

play23:43

depends on communication now let's

play23:46

discuss some importance of communication

play23:48

one

play23:49

connection

play23:51

connection is the most important factor

play23:54

between the sender and receiver

play23:56

without connection no one can build any

play23:58

relationship with others

play24:00

and most importantly communication helps

play24:03

one to connect with others

play24:05

two

play24:06

the basis of coordination

play24:09

the manager explains the private goals

play24:12

achievement interpersonal relationships

play24:14

and organizational goals to the

play24:16

employees

play24:18

this provides coordination between

play24:20

departments and employees

play24:22

here communication acts as a basis for

play24:25

coordination

play24:27

3. fluent working

play24:30

a manager coordinates an organization's

play24:33

physical elements and humans to run it

play24:35

efficiently

play24:37

this coordination is impossible without

play24:39

proper communication

play24:42

4. increase in size

play24:45

to handle a large scale of operation in

play24:48

a business firm effective communication

play24:50

has been largely felt

play24:53

5. growing specialization

play24:57

an increase in departments has headed to

play24:59

the requirement of specialization inside

play25:01

the organization

play25:03

sound communication is essential for

play25:06

ensuring Mutual understanding between

play25:08

different departments for the smooth

play25:09

functioning of the organization

play25:12

6. competition

play25:16

due to globalization and liberalization

play25:18

intense competition has resulted between

play25:21

public private and foreign Banks

play25:24

now communicating through the newspaper

play25:26

mass media social media advertisements

play25:30

Etc has become the most important

play25:32

survival factor in the rat race

play25:36

7. decision making

play25:39

proper communication provides

play25:41

information that is necessary for

play25:43

decision making for the managers

play25:46

the decision shouldn't be taken in the

play25:48

absence of information

play25:50

so communication is the basis for making

play25:52

the correct decisions

play25:55

8. Trade union movement

play25:59

basically trade unions are very powerful

play26:02

and strong

play26:03

Consulting and regular exchange of

play26:05

information helps to maintain a healthy

play26:07

relationship between them

play26:10

in this case communication is considered

play26:12

the most necessary Factor

play26:15

nine human relations

play26:19

to develop confidence and mutual trust

play26:22

it is important for both employees and

play26:24

management to communicate with each

play26:26

other

play26:27

in the management process the

play26:29

participation of employees has bought in

play26:31

a sense of belonging and loyalty toward

play26:33

the organization

play26:36

10. public relations

play26:39

every organization wants to keep its

play26:42

stakeholders government customers and

play26:44

the other section of society informed

play26:46

about its products and contribution to

play26:48

society

play26:49

it helps to build Goodwill for the

play26:51

organization

play26:53

11. personal

play26:57

good communication skills are required

play26:59

for every successful job

play27:01

the ability to communicate in an

play27:03

effective manner is equally important

play27:05

for promotion in a career

play27:07

a manager should be a good public

play27:09

speaker and every employee should have

play27:11

the proper sense of communication to

play27:13

maintain their interpersonal

play27:15

relationships

play27:16

this is why communication is so

play27:19

important in every field and every

play27:20

moment in our life

play27:23

12. interpersonal relationships

play27:27

communication is the key to sharing a

play27:29

good relationship with your family

play27:31

members

play27:32

through communication family members

play27:35

share their sorrow happiness thoughts

play27:37

and stories

play27:39

it helps you to share a good

play27:40

relationship with your family

play27:42

neglecting communication causes

play27:45

uncomfortable relationships with close

play27:46

members of your family

play27:49

if you think this video is helpful to

play27:51

you please like this video And subscribe

play27:53

to my channel

play27:55

thank you

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الوسوم ذات الصلة
Communication SkillsInterpersonalProfessionalismVerbal ExchangeNon-Verbal CuesFeedback LoopMessage ClarityCultural BarriersCommunication ModelsWorkplace EfficiencyPersonal Growth
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