MANAGER Interview Questions and Answers! (How to PASS a Management Job Interview!)
Summary
TLDRIn this tutorial, Richard McMahon from passmyinterview.com conducts a live manager interview to demonstrate effective interview techniques. He emphasizes the importance of setting high standards, being a completer finisher, and motivating teams. Richard discusses his management style, the balance between leadership and management, and his approach to handling conflict, delegation, and defining success. He also addresses salary expectations and his desire to contribute to the organization's growth, showcasing his qualifications and enthusiasm for the managerial role.
Takeaways
- 😀 Richard McMahon introduces himself as an interview coach from passmyinterview.com.
- 📝 He emphasizes the importance of subscribing to the channel and connecting on LinkedIn for more content.
- 🚶 Richard demonstrates a live manager interview to teach viewers how to answer interview questions effectively.
- 🔑 He highlights his skills as a high-performing manager who sets high standards and motivates teams to achieve goals.
- 💡 Richard describes his approach to managing underperforming teams by setting objectives and motivating them to improve.
- 🛑 He expresses his desire to be a manager due to the responsibility and pressure it entails, aligning with his ambition and work ethic.
- 🏆 Richard is attracted to the company's reputation as a market leader, customer-centric approach, and ambitious future plans.
- 📊 His management style is described as firm, fair, consistent, and motivational, focusing on high standards and team development.
- 🤝 Richard differentiates between management and leadership, emphasizing the need for both to be effective in a managerial role.
- 🌟 He shares an example of leading by example, where he objected to using substandard products for client projects due to ethical reasons.
- 💼 Richard discusses his leadership skills resulting in positive outcomes, such as turning around an underperforming team by setting clear expectations and monitoring performance.
Q & A
What is the purpose of the video by Richard McMahon?
-The purpose of the video is to provide a tutorial on how to pass a manager interview by demonstrating a live interview scenario and teaching interview techniques.
What is the first advice given by Richard McMahon for interview preparation?
-The first advice given is to arrive early and compose oneself before the interview to be mentally prepared.
What qualities does Richard describe himself as having as a manager?
-Richard describes himself as a standard-driven, high-performing manager who sets high standards for his team, is a completer finisher, and is capable of getting the most out of his team members.
Why does Richard want to be a manager?
-Richard wants to be a manager because he enjoys the responsibility that comes with the position, thrives under pressure, and has ambitious plans for the future, both personally and for the organization.
What are the three main reasons Richard wants to work for the interviewing company?
-The three main reasons are the company's reputation as a market leader, positive customer reviews indicating a customer-first approach and high standards, and the company's ambitious plans for the future.
How does Richard describe his management style?
-Richard's management style is described as firm, fair, consistent, and motivational, with a focus on setting high standards and getting the most out of his team.
What is the difference between leadership and management according to Richard?
-According to Richard, management is about controlling and directing resources and people, while leadership is about inspiring, motivating, and influencing people to achieve objectives.
Can you describe a situation where Richard led by example?
-Richard led by example in a situation where he objected to using a substandard product part in a project due to ethical and risk considerations, demonstrating the importance of setting and maintaining high standards.
What methods does Richard use to motivate his team?
-Richard uses methods such as setting high team values, conducting performance reviews to understand team members' strengths and weaknesses, holding regular team meetings for open contribution, and providing praise when credit is due.
How does Richard handle conflict within his team?
-Richard handles conflict by addressing it immediately and confidently, encouraging the conflicting parties to resolve the issue themselves, and if necessary, mediating a discussion to reach a compromise.
What is Richard's approach to delegating tasks?
-Richard's approach to delegation involves assessing the task, allocating it to the team member best suited for it based on their strengths, providing a clear and concise brief, and supporting them throughout the task completion.
What salary expectation does Richard have for the manager role?
-Richard has a salary expectation of 37.5 thousand dollars, which he believes reflects his experience and capabilities, while also being open to proving his worth within the organization.
How does Richard define success in his role as a manager?
-Richard defines success as performing his job to a high professional standard, getting the most out of his team, achieving personal and professional goals, and contributing to the organization's growth and achievement of its objectives.
What is the main frustration the company has had with previous managers in the role?
-The main frustration is that previous managers have not been able to get up to speed as quickly as the company would have liked, impacting the team's performance and alignment with company goals.
Outlines
😀 Introduction and Live Manager Interview
Richard McMahon introduces himself as the presenter from passmyinterview.com and sets the stage for a live manager interview tutorial. He emphasizes the importance of subscribing to the channel for job interview tips and encourages viewers to connect with him on LinkedIn. The video transitions into a mock interview scenario where Richard meets Andrew and Joshua, who will be conducting the interview, and begins by discussing his journey to the interview and preparation techniques.
🚀 Richard's Managerial Philosophy and Aspirations
In this paragraph, Richard outlines his approach to management, focusing on setting high standards, thorough briefing, and monitoring to achieve goals. He describes his reputation as a 'completer finisher' and his ability to motivate teams to high performance. Richard expresses his desire to be a manager due to the responsibility it entails and his enjoyment of working under pressure. He also shares his ambition to progress within the organization and align his personal goals with the company's objectives.
🤝 Reasons for Joining and Management Style
Richard explains his interest in joining the company, citing its market leadership, customer-centric reputation, and ambitious future plans. He describes his management style as firm, fair, and motivational, emphasizing the importance of setting high standards and treating team members with respect while encouraging them to excel. Richard also discusses the balance between management and leadership, defining the two and explaining their interplay for effective management.
🛠 Leading by Example and Handling Tough Decisions
Richard recounts a situation where he led by example by objecting to the use of substandard materials in a project, highlighting the importance of ethics and brand reputation. He also describes a challenging decision he made as a manager, reallocating a senior team member to another department for the benefit of the organization, and how he persuaded the team member to see the opportunity for growth.
🔑 Delegation, Motivation, and Conflict Resolution
In this section, Richard talks about his methods for motivating his team, which include setting high standards, conducting performance reviews, and holding regular team meetings to foster a positive and open environment. He also addresses how he would handle conflict within a team by addressing it promptly and confidently, encouraging team members to resolve their issues and maintain a harmonious work environment.
💰 Salary Expectations and Defining Success
Richard discusses his salary expectations based on industry standards and his own experience, suggesting a comfortable salary within the higher range of the industry average. He defines success as achieving high professional standards, getting the most out of his team, meeting personal and professional goals, and contributing to the organization's growth and development.
📝 Delegation Techniques and Closing Thoughts
Richard outlines his approach to task delegation, which involves assessing the task, allocating it to the most suitable team member based on their strengths, and providing clear communication and support. In the final part of the interview, he asks about the organization's future plans and expresses his desire to understand the company's direction. He also inquires about the challenges faced with previous managers in similar positions. Richard concludes the interview by reiterating his interest in the position and his confidence in the positive impact he could have on the team.
Mindmap
Keywords
💡Manager Interview
💡High Standards
💡Responsibility
💡Motivational
💡Leadership
💡Underperforming Team
💡Tough Decision
💡Delegation
💡Conflict Resolution
💡Salary Expectations
💡Success
Highlights
Richard McMahon introduces himself as a high-performing manager from passmyinterview.com.
The tutorial aims to teach viewers how to pass a manager interview through a live demonstration.
McMahon emphasizes the importance of subscribing to the channel for interview tips and strategies.
He shares his LinkedIn link for further professional connection and networking opportunities.
McMahon outlines his management style as firm, fair, consistent, and motivational.
He discusses the difference between leadership and management, highlighting the need for both in a manager's role.
McMahon shares an example of leading by example, emphasizing ethics and high standards in decision-making.
He describes a situation where his leadership skills improved team performance and productivity.
McMahon talks about making a tough decision, balancing personal relationships with organizational needs.
He explains his methods for motivating a team, including setting high standards and conducting performance reviews.
McMahon discusses handling conflict within a team by addressing it promptly and encouraging resolution.
He states his salary expectations based on industry standards and his confidence in his abilities.
McMahon defines success as achieving high professional standards, team performance, and organizational growth.
He explains his approach to delegation, focusing on assigning tasks based on team members' strengths.
McMahon asks about the organization's plans for the next five to ten years, showing his commitment to long-term growth.
He inquires about previous frustrations with managers in similar positions, seeking to understand organizational expectations.
McMahon concludes the interview expressing his desire to work for the organization and his confidence in adding value.
Transcripts
hi there it's richard mcmahon from the
interview training website
passmyinterview.com and in this tutorial
i'm going to teach you how to pass a
manager interview in a second i'm going
to walk through this door and i'm going
to undertake a live manager interview to
teach you exactly how to answer the
interview questions now just very
quickly please make sure you subscribe
to this channel by clicking the red
button below the video that way you
won't miss out on any of the content
that i am uploading lots of you are
passing your job interviews as a result
and i don't want you to miss out you can
also connect with me on linkedin i've
put my linkedin link in the description
below the video and finally please make
sure you give the video a like because
that tells me you like the content you
find it useful and it motivates me to
create more for you okay let's go
through this door and let's pass that
manager interview here we go
come in
hi nice to meet you i'm richard hi
richard pleased to meet you hello hello
nice to meet you take a seat thank you
very much
so richard how was your journey here
today yes it was really good thank you i
actually came yesterday because i wanted
to make sure i knew exactly where to
come and i got here early this morning
so i sat in the car composed myself and
got myself ready for the interview thank
you excellent so anyway my name's andrew
this is joshua we'll be interviewing you
today so we've got a number of questions
we're going to ask you to gauge your
suitability for the role
so if you could start with tell us about
yourself yeah sure so as you know my
name is richard
i am a standard driven high performing
manager who takes my responsibilities
seriously now over the years i've built
up an extensive range of skills and
qualities that make sure that i always
set high standards for my team i give
them a thorough brief i monitor them
along the way and always make sure that
we achieve our goals on time and to the
right standard
in my previous role i was renowned for
being a completer finisher and what i
mean by that is somebody who could be
relied upon to achieve a task or a
project to the right standard and i was
also renowned for getting the most out
of the people i was responsible for for
example one of the highlights in my
previous role
was that i went into a team they were
underperforming before i went there i
set high standards i set them objectives
of what i wanted them to achieve i then
motivated them to get the most out of
them and we then consistently performed
to a high standard within the
organization so i guess what i'm trying
to say is i am somebody who you can rely
upon to do a great job as a manager and
i will always recruit the right people
and get the most out of my team
excellent thank you can you tell us why
you want to be a manager
i want to be a manager for the simple
reason that i want to be the person who
has a responsibility for everything that
goes on within my department or my team
i can understand that a lot of people
don't want that level of responsibility
but i actually prefer it when i'm
required to work under pressure so for
example i go into a team and i'll set
really high standards we will be going
along and doing our job and all of a
sudden something will need to be done we
will need to respond straight away and
that's what i love about being a manager
is when i'm working on the pressure and
i have to direct my team lead them to
get the most out of them i also want to
be a manager because i have ambitious
plans for the future i don't just want
to sit still in your organization i want
to be a really good manager and i want
to help you to achieve your commercial
and financial objectives i also have my
own goals outside of work and the only
way that i will achieve them is if i am
a high performing manager for your
organization so
i want to be a manager because of the
level of responsibility that comes with
the position
thank you richard can you tell me why
you want to work for us
yes i want to work for you for three
main reasons the first reason is when i
saw the job advertised i was quite
excited because you have a really strong
reputation as being a market leader
within this industry now that's good for
me because i have high standards and i
feel as your manager you will support me
to achieve my objectives the second
reason is there are lots of really good
reviews online that are left by your
customers so that tells me you always
put your customers first you do things
right and again you set very high
standards the third and final reason why
i want to work for you is because you
clearly have ambitious plans for the
future i am somebody who doesn't want to
sit still and just do the same thing day
in day out i want to feel like i am
progressing with the organization i am
being a manager for and clearly that is
the case with your organization so i
feel i can come with you on your journey
and achieve consistent success moving
forward into the future
that's great thank you so could you
describe to us what your style of
management is please
my style of management
is
firm first and foremost fair consistent
and also motivational so i am firm
because i always set the bar high with
my team whenever i go into a team
the team that i'm managing i always tell
them to achieve very high standards i
think that's really important because if
you set the standards high
it's very easy to lower them down
slightly if you want to but if you go in
with lower standards it's a lot harder
later on to bring them up so i am a firm
manager who always expects high
standards from my team i am fair because
i will always treat the people within my
team consistently i will be respectful
of them but again i will expect high
standards
i am a motivational manager so my style
of management is motivational what i
mean by that is i will encourage my team
to be the best they possibly can be i
would see it as my responsibility to get
the most out of my team i would also
identify people in the team who want
career progression because that's good
for your organization so i am a firm
manager i am fair i am consistent but i
am also motivational too
thank you richard can you tell me the
difference between leadership and
management
the difference between leadership and
management is
management is all about controlling and
directing the resources and the people
whom you are responsible for leadership
on the other hand is about
inspiring motivating and influencing
people to achieve your objectives
in order to be effective as a manager
you need to be good at management and
also leadership so you need a strong
combination of both to achieve your
goals
thank you excellent could you describe a
time when you led by example
a time when i led by example so in a
previous role i was in a meeting with
other managers and team leaders and we
were all discussing a project for a
client
now two of the other departmental
managers suggested that we should use a
substandard product part for the project
because this would enable us to save
time and money and their suggestion was
the client would not find out about
using this substandard product and
therefore we would get to save money so
it was a win-win situation i objected
immediately because i don't think that's
the right way to do things not only is
it
unethical but we are also then putting
the organization at risk
because if the client finds out that
we've been using a substandard product
then that could damage our brand and our
reputation and it's also dangerous for
the client so i insisted that we set
high standards we stick to the brief
that the client
requested and we moved forward with the
product part that was more expensive now
even though
they disagreed with my judgment i feel
it is important in those kind of
situations to lead by example have the
confidence to say no that's not right
and to do the right thing
okay thank you richard can you tell me
about a time when your leadership skills
resulted in a positive outcome
yes there's been numerous situations
where my leadership skills have resulted
in a positive outcome and in particular
the most recent one i can recall
is when i was asked by my previous
company owner to go and manage an
underperforming team so she wasn't happy
with the way the team
was operating and also the fact it had
low level productivity levels so she
wanted me to go in there and sort it out
and get that team back to performing to
a high level so i agreed to do so when i
first went into the team i observed
their performance for about a seven day
period to find out where they were going
wrong after that seven day period i held
an initial team briefing so i explained
to them where they were going wrong and
how i wanted them to perform moving
forward and i explained the reasons why
i then
allocated different tasks to various
team members based on their strengths
and i then monitored the team moving
forward and on a couple of occasions i
had to pick them up on their performance
and motivate them to achieve things to a
high standard because they weren't used
to that now literally two months down
the line after i went into the team they
were performing to a very high standard
and all of the team members
mentioned to me that they felt more
satisfied within their roles because
their productivity levels had increased
and they felt they now had a leader who
was more motivational and inspiring
okay great thank you
can you give us an example of a tough
decision you've had to make a tough
decision i had to make was in a previous
team
i started managing that team and the
company owner asked me
to allocate one person from that team to
go and work within another department
within the organization now the person i
felt who was most
suitable for that role was a senior
member of my team who'd been there for
many years and he was very popular
amongst the other team members
now when i told him that he was the
person who was going and he was going to
the other department he wasn't happy at
all and also the other members of the
team were not happy either however i had
to put the organization's needs above
everything else so i explained to him
the reasons why he was being that person
who was going to the other department
and i also persuaded him to go there
because i felt he'd been in this team
for a long period of time he was really
good at what he did but it would be good
for him to go and use his skills in
another part of the organization where
he could gain more experience and
expertise so then when he did return to
our team
his skill set would be more diverse so i
managed to persuade him to go off into
the other team the other department he
did really well and i also explained to
the other members of my team that this
was now an opportunity for someone
within our team to step up and fill his
boots
so that my leadership skills even though
it was a difficult decision to make my
leadership skills had a positive outcome
on that situation great thank you thank
you richard what methods will you use to
motivate your team
i use a variety of different methods to
motivate my team the first one is to
create team values that everyone buys
into as i said at the start of the
interview i always make sure i set the
standards high because i feel that makes
people feel good about the work that
they do and they also know exactly what
they need to do so we always set high
standards really good team values and
then i also conduct performance reviews
and what i mean by that is i will sit
down for about an hour with each member
of my team and i will find out about
their strengths their weaknesses how we
can improve on their weaknesses
and also ascertain their future career
plans so that gives me lots of knowledge
about that team member and how i can
direct them to achieve the team's goals
finally i will motivate my team by
holding regular team meetings where
everyone can contribute in a positive
and open manner and give me ideas about
how we can move forward as a team and
again i am empowering my team to achieve
everything that is possible and i will
also praise the members of my team when
needed so on one hand i will call them
up when they are not doing things right
and i will direct them but i will also
praise them so when credit is due i will
certainly give it i believe i have lots
of different methods i can use that are
tried and tested and they will ensure
that the team i am managing will always
perform to a high standard thank you how
would you handle conflict within your
team
i would handle conflict within a team by
first and foremost being confident and
dealing with it straight away
i believe if you leave conflict
to
fester
then it can become more of a bigger
problem there will always be people in a
team who will notice the conflict but
they won't say anything about it and if
they see you as their manager not
tackling it then i believe that is weak
from a management perspective
so i will first and foremost tackle the
conflict so if there were two members of
my team
experiencing conflict i would just say
to them i've noticed that you two are
having a few problems
are you able to resolve it so just by me
telling them that i am aware of the
conflict should encourage them to sort
things out themselves and that would be
the first thing i would expect them as
responsible employees to sort out the
conflict however if i noticed that the
conflict wasn't going away i would then
call them in together and i would speak
to them in private and i would explain
how they need to resolve the conflict i
would ask them questions give them both
the opportunity to speak about the
conflicts and i would encourage them to
reach a compromise moving forward i
would also explain to them that they had
a responsibility to work harmoniously
within the team because we had targets
to work towards and objectives to
achieve so to summarize i would always
deal with conflict straight away in a
confident and concise manner thank you
thank you richard what are your salary
expectations
before i came along to the interview i
carried out a little bit of research
based on the salary range for this
manager role within this industry and
that range
is between thirty thousand dollars and
forty thousand dollars now of course
based on my experience and my confidence
levels i believe i am worth the higher
salary range of forty thousand dollars
however i understand you don't know me
you don't know my capabilities and
therefore i have a responsibility to
prove to you my worth on that basis i
would be comfortable with a salary of 37
and a half thousand dollars thank you
how would you define success
how would i define success
success to me first and foremost is
doing my job as a manager to a high
professional standard success is also
about getting the most out of my team if
i see my team performing to a high
standard then that in my eyes is
achieving success
i said at the start of this interview
that i have my own personal and
professional goals
and the only way that i will achieve
those is by performing as a manager to a
very high standard
so if i do that i will achieve success
outside of work finally success to me is
seeing your organization grow
continually develop improve and achieve
its commercial and financial objectives
and the other way that will happen is if
managers such as myself do a really good
job for you
how do you delegate your tasks
so delegation is a really important area
of being an effective manager
so whenever i am delegating tasks i will
start off and assess the task that i
need doing now because i will have
carried out performance reviews with all
members of my team i will know each
individual's strengths and therefore i
will be able to allocate that task to
the person within my team who i feel is
most suited to it i will then speak to
that person and i will communicate with
them in a clear and concise manner and i
will give them a solid brief of what i
want them to do how i want them to do
the task and finally the time scale that
it needs to be completed by
they will then have the opportunity to
speak to me during the completion of the
task if they need any advice or guidance
so whenever i delegate tasks
i will ascertain the task that needs to
be done i will allocate it to the right
person i will give them a clear and
concise brief and i will then support
them moving forward until that task is
completed
thank you thank you richard that
concludes the questions we have for you
and do you have any questions for us
i've really enjoyed the process i just
have a couple of questions if that is
okay so the first question is what are
the plans for your organization over the
next five to ten years because i plan to
stay with your business for a long
period of time as a manager and it will
be interesting to know how you plan to
move the company forward it's great to
hear firstly that you you plan on being
with us long term um our plans are very
much we've got a growth plan for the
next five years and we've got new
operations we want to launch worldwide
and globally that we want you to be a
part of and your team needs to grow and
help us get to there so we want you to
be a part of that over the next five
years to help us grow and hit our
targets worldwide okay thank you
the next question is
what has frustrated you about managers
who've held this or similar positions
previously within your organization
right yeah so
previous candidates that we have had
haven't been able to get up to speed as
quickly as we would have liked them to
get up to speed so one of the first
things we'd like you to do is as you
mentioned earlier do a performance
review of your team get to know your
team really well and get them all on the
same page and understanding so they can
get up to speed as quick as they can
that's really been the the key reason
where we've struggled with previous
candidates in your position yeah okay
thank you very much um
that's i have no more questions so thank
you very much can i just finish off and
say i've really enjoyed the process of
being interviewed for this manager
position i genuinely really want to work
for your organization i believe that the
skills and qualities i have are a match
for the standards that you set and i
believe if you do hire me as your
manager you will see an immediate and
positive impact within the team thank
you very much thank you thank you
thank you thank you very much thank you
thank you thank you goodbye goodbye
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