Pembekalan Siswa Prakerin/PKL : Etika Komunikasi Kantor Batch#1

Summary

This video provides a comprehensive guide on office communication ethics for internship (PKL) preparation. It explains the purpose of internships in shaping professional attitudes, improving communication skills, and adapting to workplace culture. Key topics include office ethics, punctuality, responsibility, appropriate appearance, and polite behavior. The video emphasizes verbal and non-verbal communication, active listening, and maintaining a positive presence. Interns are also advised on common pitfalls to avoid, such as being late, using phones unnecessarily, bringing personal problems to work, and ignoring supervisors. Overall, it equips students with essential skills to build trust, credibility, and professionalism during their internships.

Takeaways

• 😀 Internship (PKL) helps shape professional attitudes and prepare students for the workplace.
• 😀 Improving communication skills, including office communication ethics, is a core goal of internships.
• 😀 Understanding and adapting to workplace culture is essential, as it differs from school environments.
• 😀 Office ethics are rules, values, and norms that maintain harmony, comfort, and professionalism in the workplace.
• 😀 Demonstrating ethics at work reflects personal character and builds trust with colleagues and supervisors.
• 😀 Key professional behaviors include punctuality, following company rules, being positive, respectful, and responsible.
• 😀 Proper appearance and manners, including dress codes, greetings, and polite language, are important in internships.
• 😀 Verbal communication should be polite, clear, and avoid slang, while nonverbal communication requires awareness of body language and facial expressions.
• 😀 Active listening, including nodding, short responses, and not interrupting, creates positive impressions in workplace interactions.
• 😀 Interns should avoid being late, playing on phones unnecessarily, bringing personal problems to work, and ignoring supervisor instructions.

Q & A

What is the main purpose of internship (PKL) preparation?

The main purpose of internship preparation is to shape professional attitudes, improve communication skills through office ethics, and help students understand and adapt to the workplace culture.

How is office ethics defined in the context of the internship?

Office ethics is a collection of rules, values, and norms that regulate behavior in the workplace, aiming to maintain harmony, comfort, and professionalism.

Why is it important to maintain office ethics during an internship?

Maintaining office ethics is important because it reflects your personality, builds trust with colleagues and superiors, improves your credibility and image, and helps you adapt to professional work culture.

What are the key aspects of professional attitude that interns should demonstrate?

Interns should arrive on time, follow company rules, ask supervisors for clarification when needed, maintain a positive and polite attitude, and show respect for elders and colleagues.

What are the responsibilities of an intern regarding tasks and mistakes?

Interns are responsible for completing tasks on time, admitting mistakes, and making efforts to improve after errors occur.

How should interns maintain proper appearance and manners in the workplace?

Interns should dress neatly according to company dress codes or school uniform, greet colleagues, use polite expressions like 'please,' 'thank you,' and 'sorry,' and speak at an appropriate volume.

What is verbal communication in the office context, and how should it be conducted?

Verbal communication involves speaking politely and clearly without using slang or informal language. Examples include phrases like 'Sorry Sir, how can I help you?'

What is nonverbal communication, and why is it important for interns?

Nonverbal communication includes observing facial expressions, body language, and adjusting behavior accordingly. It is important because it helps interns appear professional and create a positive atmosphere.

What is active listening, and how should interns practice it?

Active listening involves paying attention through gestures like nodding, giving short responses, avoiding interruptions, and asking questions only after the speaker has finished.

What behaviors should interns avoid during their internship?

Interns should avoid being late, playing on their phone unnecessarily, bringing personal problems into the workplace, using a headset to ignore instructions, and delaying tasks after receiving directions.

How do office communication ethics help interns adapt to professional work culture?

Office communication ethics help interns adapt by teaching them appropriate professional behavior, effective verbal and nonverbal communication, responsibility, and respect for colleagues and supervisors.

Why is separating personal and work problems important for interns?

Separating personal and work problems is important because showing emotions like anger, sadness, or disappointment in the workplace can negatively affect the work environment and colleagues’ perception of professionalism.