Diez Minutos

Summary

In a tense and emotional phone call, a man named Enrique Gonzalez Martin desperately seeks the number his girlfriend Marta called from his phone at 19:35, after she left him to take a dream job in New York City. Despite his pleas and attempts to connect on a human level with the Airfone customer service representative Nuria, she adheres to the company's policy, refusing to provide the call details. The call ends abruptly due to a time limit, leaving Enrique without the information he desperately needs, highlighting the struggle between corporate rules and personal desperation.

Takeaways

• 😢 The protagonist, Enrique Gonzalez Martin, is desperately trying to retrieve the phone number of a call made from his phone at 19:35, which he believes is crucial to his personal situation.
• 📞 Enrique's girlfriend, Marta, has left him and he suspects she used his phone to call a friend to pick her up, which is why he needs to know the number.
• 🔒 Airfone customer service representative, Nuria, repeatedly states that she cannot provide the information Enrique is seeking due to company policy and security reasons.
• 🤖 Despite Nuria's insistence that she is a human, she strictly adheres to the scripted responses and refuses to deviate from the company's instructions.
• 💔 Enrique's emotional state is one of desperation and heartbreak, as he feels lost and empty without Marta, comparing his feelings to when he lost his puppy as a child.
• 📝 Enrique is informed that he can check his bill for the call details, but he needs the information immediately, not when the bill arrives.
• 🚫 Nuria is not allowed to transfer calls or provide any personal information, which includes facilitating the call record Enrique is asking for.
• 🕒 There is a time limit for calls made to Airfone customer service, which ultimately cuts off Enrique's attempt to get the number through a guessing game.
• 🤝 Enrique tries to appeal to Nuria's humanity and empathy, sharing his personal story and attempting to create a connection to convince her to break the rules.
• 🚷 In a moment of frustration, Enrique uses a hypothetical scenario about breaking a rule to save a life, drawing a parallel to his situation and pleading for Nuria to help him.
• 🔚 The conversation ends without Enrique obtaining the number, highlighting the strict adherence to company policy and the lack of flexibility in customer service protocols.

Q & A

What is the name of the Airfone customer service representative?

The customer service representative's name is Nuria.

What information is Enrique Gonzalez Martin trying to obtain from Airfone?

Enrique Gonzalez Martin is trying to obtain the phone number that was called from his phone at 19:35.

Why is Enrique unable to check the last 10 calls on his own receiver?

Enrique is unable to check the last 10 calls on his own receiver because he has made more than 10 calls since the call in question.

What is the reason given by Nuria for not being able to provide the call information immediately?

Nuria states that the information is unavailable and she is instructed not to provide it due to user security.

How does Enrique attempt to convince Nuria to break the rules and provide the number?

Enrique uses an analogy of a child in danger at a crosswalk and appeals to Nuria's humanity and empathy to break the rules and provide the number.

What personal story does Enrique share with Nuria to establish a connection?

Enrique shares the story of his lost puppy Mina, who disappeared on Christmas Eve and the emotional impact it had on him and his family.

What is the significance of the time limit mentioned by Nuria for the call to Airfone?

The time limit is a restriction set by Airfone to manage call duration, and once exceeded, the call is automatically interrupted.

Why does Enrique believe that Nuria should be able to provide the call information despite company policy?

Enrique believes that Nuria should be able to provide the call information because he will receive it on his bill anyway, and he needs it urgently.

How does the conversation between Enrique and Nuria end?

The conversation ends with the call being interrupted due to exceeding the time limit set by Airfone, and Enrique is unable to obtain the number.

What is the final attempt Enrique makes to get the number after the call with Airfone is interrupted?

Enrique makes a final attempt by calling the number he believes to be Marta's directly, only to be told it's a wrong number.