Komunikasi dalam Keperawatan: Komunikasi Terapeutik pada Keluarga

Summary

This video showcases a nursing simulation focused on therapeutic communication in patient care. A nurse explains the medical condition of a patient named Nisa, who requires an expensive surgery following a tibial fracture. The nurse engages with the patient's family, addressing their concerns about treatment costs and the patient's critical state. Emphasizing empathy, active listening, and professionalism, the nurse reassures the family, explaining treatment options and the importance of timely action. This scenario highlights the vital role of communication in healthcare, supporting both emotional and medical needs of patients and their families.

Takeaways

• 😀 Introduction and greeting: The nurse begins by introducing themselves and greeting the family in a culturally respectful manner, using phrases like 'Assalamualaikum' and 'Basmalah'.
• 😀 Nurse's responsibility: The nurse clearly identifies their role in caring for the patient, Nisa, and assures the family of their commitment to the patient's wellbeing.
• 😀 Medical condition explained: The nurse explains that Nisa has suffered a tibia fracture due to an accident and requires surgery, with a focus on providing clear medical details.
• 😀 Addressing concerns about cost: The nurse acknowledges the family's potential concern about the high cost of surgery and reassures them that support will be provided to manage it.
• 😀 Reassurance of confidentiality: The nurse emphasizes the importance of maintaining confidentiality regarding medical information, which helps build trust with the family.
• 😀 Encouraging open communication: The nurse invites the family to express their questions or worries, demonstrating active listening and a willingness to address concerns.
• 😀 Emotional support offered: The nurse empathizes with the family's emotional struggles and reassures them that they are not alone in facing these challenges.
• 😀 Assistance with administrative support: The nurse offers practical help in managing hospital paperwork and financial arrangements, aiming to reduce stress on the family.
• 😀 Offering additional resources: The nurse mentions the possibility of assistance through insurance or other available options to help cover costs.
• 😀 Closing and continued support: The nurse closes the conversation by reassuring the family that they will continue to monitor Nisa’s condition and remain available for further support.

Q & A

What is the main objective of the simulation in the script?

The main objective of the simulation is to demonstrate therapeutic communication in nursing, particularly in how a nurse communicates with a patient's family regarding the patient's medical condition, concerns, and treatment plan.

Who is the patient discussed in the script, and what is their condition?

The patient discussed in the script is named Nisa. She has suffered a Tibia fracture due to an accident and requires surgery, which involves significant financial costs.

What role does the nurse play in this scenario?

The nurse is responsible for explaining the patient's condition and the necessary treatments to the family, addressing their concerns, and offering support and guidance in decision-making.

What is the nurse's approach to addressing the family's fears and concerns?

The nurse uses a calm, reassuring approach, emphasizing the confidentiality of patient information and ensuring that the family understands the importance of the medical procedures while offering them emotional support.

What financial concerns are raised by the family in the script?

The family expresses worries about the high cost of the surgery and the financial burden it imposes, particularly given the family's current economic situation and the additional pressure of caring for young children.

How does the nurse respond to the family's financial concerns?

The nurse acknowledges the family's concerns and discusses potential solutions, such as seeking additional medical support or exploring alternative financial options, while emphasizing the importance of addressing the patient's medical needs.

What is the significance of the nurse washing their hands and saying a prayer (basmalah) before the conversation?

The nurse's action of washing their hands and saying a prayer before starting the conversation symbolizes professionalism, respect, and a desire for clarity and healing in the communication process.

What is the nurse's strategy to explore the family's fears or misconceptions?

The nurse uses open-ended questions and empathetic listening to explore the family's fears and potential misconceptions about the situation. This helps to clarify any confusion and provide the family with the information they need to make informed decisions.

What communication techniques are used to ensure that the family feels supported during this difficult time?

The nurse uses empathetic language, active listening, and clear explanations to ensure the family feels heard and supported. This approach helps build trust and allows the family to feel more at ease despite the challenging situation.

What is the nurse's recommendation regarding the timing of the surgery?

The nurse recommends that the surgery should take place as soon as possible due to the severity of the injury, and they stress the importance of timely intervention to avoid complications.