StudySpace | PMP 09 - Project Communication Management

Summary

This video lesson focuses on project communication management, emphasizing the critical role of effective communication with stakeholders. It outlines three main processes: planning communication, executing communication, and monitoring its effectiveness. Key concepts include identifying stakeholder needs, utilizing appropriate communication methods, and addressing potential barriers to communication. The lesson also highlights the importance of feedback and non-verbal communication in ensuring clarity and effectiveness. Overall, it provides a comprehensive framework for managing communication in projects, aiming to enhance stakeholder satisfaction and project success.

Takeaways

• 😀 Effective communication is crucial in project management, taking up about 90% of a Project Manager's time.
• 😀 There are three main processes in project communication management: planning, executing, and monitoring communication.
• 😀 The 5W + 1H framework helps determine how communication should be managed in a project.
• 😀 Stakeholders' needs and preferences should guide communication strategies, including technology and methods used.
• 😀 The communication channel formula helps assess the number of communication pathways needed for stakeholders.
• 😀 Sender and receiver roles are vital in the communication process; clarity in encoding and decoding messages is essential.
• 😀 Noise, or barriers to communication, can arise from various factors such as language, culture, and environment.
• 😀 Non-verbal communication plays a significant role, with body language and tone affecting message delivery.
• 😀 Feedback loops are critical for improving communication effectiveness and resolving misunderstandings.
• 😀 Project Management Information Systems (PMIS) facilitate efficient information management and communication within projects.

Q & A

What is the main focus of Project Communication Management?

Project Communication Management primarily focuses on managing the flow of information among stakeholders involved in a project, ensuring their needs for information are met effectively.

How much time does a Project Manager typically spend on communication?

A Project Manager spends about 90% of their time on communication.

What are the three processes involved in Project Communication Management?

The three processes are: 1) Plan Communication Management, 2) Manage Communication, and 3) Monitor Communication.

What does the Plan Communication Management process involve?

It involves determining how communication will be conducted, what information needs to be communicated, when it will occur, and who will be involved.

What formula is used to calculate the number of communication channels in a project?

The formula is n(n-1)/2, where n is the number of stakeholders. For example, with 5 stakeholders, there would be 10 communication channels.

What are some common barriers to effective communication mentioned in the script?

Barriers include noise, cultural differences, language variations, physical distance, improper messaging, and non-verbal communication challenges.

What is the significance of feedback in communication?

Feedback is crucial as it helps identify misunderstandings or issues in communication, allowing for timely corrections and improvements.

How does non-verbal communication play a role in project management?

Non-verbal communication, such as body language and tone, comprises a significant portion of communication and can influence understanding and interaction among stakeholders.

What is the purpose of Project Management Information Systems (PMIS)?

PMIS is designed to manage project information, facilitating access to emails, dashboards, and shared folders for effective communication among stakeholders.

What is the output of the Monitor Communication process?

The output includes performance reports that document issues and assess whether the communication processes have met the project's objectives and stakeholder needs.