CEO Talk with President Director of Bank Mandiri, Darmawan Junaidi

Summary

In a recent discussion, Bapak Darmawan Junaidi, CEO of Bank Mandiri, highlights the bank's strategic approach to digital transformation amidst evolving banking experiences. He emphasizes the launch of innovative platforms like the Livin app and Copra for retail and wholesale banking, respectively, aiming to enhance customer accessibility and engagement. With a focus on maintaining robust backend systems, Bank Mandiri has achieved significant milestones, including millions of active users and substantial transaction volumes. Despite economic uncertainties, Junaidi remains optimistic about the bank's growth, particularly in fostering financial inclusion through technology, ensuring services reach both urban and rural communities.

Takeaways

• 😀 Bank Mandiri is focusing on enhancing customer experience through digital transformation initiatives.
• 🚀 The bank has introduced super apps and smart branches to provide comprehensive services to its customers.
• 📊 Since launching in October 2021, the Livin app has achieved around 18 million downloads and maintains 10-11 million monthly active users.
• 🔧 A strong emphasis was placed on ensuring the reliability of backend systems to support digital services effectively.
• 📈 The gross transaction value for the Livin app is projected to reach between IDR 2,000 trillion and IDR 2,500 trillion by the end of the year.
• 🌐 The CEO highlighted the need for continuous development and adaptation in the banking sector to avoid becoming obsolete.
• 💪 Bank Mandiri's core strength lies in wholesale banking, which is crucial for the institution's overall strategy and performance.
• 📅 Looking ahead to 2023, the bank anticipates economic challenges but remains optimistic due to strong performance in 2022.
• 🌍 The bank is committed to financial inclusion by expanding access to banking services in rural areas through technology.
• 🔄 The digital transformation process is ongoing, with new features and enhancements being launched regularly to meet customer needs.

Q & A

What is the primary focus of Bank Mandiri's digital transformation?

The primary focus of Bank Mandiri's digital transformation is to enhance customer experience through the development of digital channels and services that are accessible and reliable.

What digital platforms did Bank Mandiri launch in October 2021?

In October 2021, Bank Mandiri launched the Livin' super app for retail banking and the Kopra platform for wholesale digital banking.

How does Bank Mandiri ensure the reliability of its digital transformation?

Bank Mandiri ensures reliability by investing in robust backend core systems and continuously adapting its services to meet customer needs.

What significant growth in user numbers has Bank Mandiri experienced with its Livin' app?

As of the discussion, Bank Mandiri reported nearly 18 million downloads of the Livin' app and around 10-11 million monthly active users.

How does Bank Mandiri's wholesale banking strategy contribute to its overall performance?

Bank Mandiri's wholesale banking strategy focuses on building strong relationships with corporate clients and optimizing the value chain to enhance business performance.

What challenges does Bank Mandiri anticipate in the economic landscape for 2023?

Bank Mandiri anticipates challenges such as high-interest rates, liquidity issues, and potential recessionary pressures in 2023.

How does Bank Mandiri approach financial inclusion, especially in rural areas?

Bank Mandiri aims to enhance financial inclusion by leveraging technology to provide banking services in rural areas, making services accessible even without physical branches.

What initiatives has Bank Mandiri undertaken to improve its environmental impact?

Bank Mandiri has reduced the need for customers to visit branches physically, which decreases vehicle emissions, and it also aims to cover areas lacking internet connectivity.

What percentage does Bank Mandiri estimate it has completed in its digital transformation journey?

Bank Mandiri estimates that it has completed approximately 85% of its digital transformation journey since launching in October 2021.

How does Bank Mandiri ensure continuous development in its digital offerings?

Bank Mandiri ensures continuous development by regularly launching new features in the Livin' app and enhancing the Kopra platform based on customer feedback and technological advancements.