Opening Plenary Session: Digitising Processes at Speed and Scale for True Transformation

Summary

In this insightful discussion, Phil and Dylan explore the importance of recognizing the validity of their digital work and the collaborative approach taken with their technology division. They emphasize the significance of maintaining a business focus alongside technological advancements and the critical role of clear communication in driving project adoption. Dylan highlights that success stems not only from the capabilities of the Appian platform but also from the proactive nature of the people using it. Their journey illustrates how iterative delivery and change management can transform initial resistance into enthusiasm for new tools and methodologies.

Takeaways

• 😀 Validation of Efforts: The importance of recognizing and respecting the work done within an organization is emphasized, showcasing its significance.
• 📈 Importance of Communication: Clear and consistent communication about the project's vision and progress is crucial for engaging all stakeholders.
• 💡 Collaborative Approach: Engaging with the technology division through collaboration helped overcome initial resistance to new tools.
• 🔄 Iterative Delivery: Implementing an iterative delivery model proved effective in demonstrating the capabilities of new tools and platforms.
• 🚀 Empowering Teams: The success of deploying tools depends significantly on empowering teams and encouraging them to take ownership of their projects.
• 🎯 Focus on Business Needs: A business-focused perspective is vital when deploying technology to ensure it aligns with organizational goals.
• 📊 Change Management: Managing change effectively is key to driving adoption and ensuring that everyone is aligned with the project goals.
• 🛠️ Appian Platform Features: Continuous improvements in the Appian platform enhance user experiences and help address specific needs over time.
• 🌟 Attracting the Right Talent: The platform attracts individuals who are proactive and willing to solve their own problems, contributing to overall success.
• 🤝 Shared Success: The achievements of teams using the Appian platform are attributed not just to the tool but to the mindset of the people involved.

Q & A

What is the primary validation that Phil mentions regarding their work?

Phil emphasizes that their work is important and should be respected, validating its significance in the broader context.

How did Phil's organization approach the deployment of new technology platforms?

Phil's organization collaborated with their technology division to align on design principles, opting for a cooperative approach rather than establishing a separate IT division.

What is the iterative delivery model mentioned by Phil?

The iterative delivery model refers to the method of gradually delivering capabilities, allowing for adjustments and improvements based on feedback, which proved effective in overcoming initial resistance.

Why is communication important in technology deployment, according to Phil?

Phil stresses that clear communication about the project's vision is crucial for ensuring that everyone involved understands the goals, helping to drive adoption and maintain focus.

What advice does Dylan give regarding perceived limitations of the Appian platform?

Dylan suggests that any features or functionalities that seem lacking in the Appian platform are often addressed in subsequent releases, indicating the platform's continuous improvement.

What does Dylan mean by saying that the success of using Appian is often due to the people involved?

Dylan highlights that the individuals attracted to using Appian are typically inquisitive and proactive, seeking to solve their own problems, which contributes significantly to the success of the platform.

How did the relationship with the technology division evolve over time?

Initially facing resistance, the relationship improved as they demonstrated the tool's effectiveness and began to see its power, leading to expanded use within the organization.

What role does change management play in deploying new tools?

Change management is critical as it ensures that users are adequately supported and informed throughout the deployment process, preventing confusion and enhancing adoption.

What lessons did Phil learn about focusing on the business lens versus technology lens?

Phil learned that prioritizing a business lens when deploying tools is essential, as it helps to communicate the project's vision effectively and engage all stakeholders.

What final thoughts do Phil and Dylan leave with regarding their journeys with Appian?

They emphasize that successful technology deployment relies on strong communication, collaboration, and a culture that encourages problem-solving among users.