Video Pembelajaran : Komunikasi Terapeutik dalam Mata Kuliah Komunikasi I

Summary

This educational video by Ibu Ike Mardiati Agustin discusses therapeutic communication between nurses and patients. It covers the stages of therapeutic communication, starting from the pre-interaction phase, where nurses prepare by reviewing the patient’s medical records, to the orientation phase, where nurses introduce themselves and establish trust. The video continues with the working phase, involving care actions, and ends with the termination phase, where nurses evaluate the patient's condition and provide further instructions. The video emphasizes respectful, empathetic, and therapeutic engagement throughout the nursing process.

Takeaways

• 😊 Therapeutic communication aims to build trust between patients, nurses, and healthcare professionals.
• 📝 The first stage of therapeutic communication is the pre-interaction phase, where the nurse reviews the patient's medical records and prepares for the interaction.
• 👐 Hand hygiene is emphasized as part of the nurse's preparation before approaching the patient.
• 👋 The second stage is the orientation phase, where the nurse introduces themselves, explains their purpose, and begins to build a relationship with the patient.
• 🎯 In the orientation phase, the nurse evaluates the patient's condition, asking about their well-being and symptoms.
• ⏱️ The nurse also sets up a contract with the patient regarding the timing and focus of the care provided, ensuring clear communication.
• 💼 The third stage is the working phase, where the nurse performs medical actions while maintaining a therapeutic approach, using polite language and patience.
• 🌡️ In this phase, the nurse checks the patient’s condition, such as body temperature, and ensures the patient feels comfortable.
• 🏁 The final stage is termination, where the nurse ends the therapeutic relationship by evaluating the patient's response to the care and discussing future steps.
• 💧 In the example, the nurse advises the patient to maintain fluid intake to prevent a recurrence of fever and sets up a follow-up appointment.

Q & A

What is the purpose of therapeutic communication between nurses and patients?

The purpose of therapeutic communication is to build trust between the nurse and the patient, as well as between the nurse and other healthcare professionals or the patient's family.

What is the first stage of therapeutic communication, and what does it involve?

The first stage is the 'pre-interaction stage.' It involves the nurse preparing themselves for the interaction by reviewing the patient’s medical records and ensuring proper hand hygiene before entering the patient’s room.

What happens during the orientation stage of therapeutic communication?

In the orientation stage, the therapeutic relationship officially begins. The nurse greets the patient, introduces themselves, and explains the purpose of their visit.

How does a nurse conduct the evaluation and validation process during the orientation phase?

The nurse asks the patient about their current condition and any ongoing complaints. The nurse also checks the patient's symptoms, such as taking their temperature to confirm if their condition has improved.

What is the importance of the 'working phase' in therapeutic communication?

The working phase is crucial because it is the stage where the nurse performs the necessary care actions. The nurse ensures they approach the patient therapeutically, using polite language and not rushing the process.

How does the nurse maintain professionalism during the working phase?

The nurse remains calm, polite, and respectful, ensuring that their communication is therapeutic and that they explain the procedures clearly while performing actions like taking the patient’s temperature.

What is the termination phase of therapeutic communication, and what does it involve?

The termination phase is where the nurse ends the therapeutic relationship. The nurse evaluates the patient’s subjective feelings, provides feedback on their condition, and gives recommendations for ongoing care.

How does the nurse evaluate the patient's progress during the termination phase?

The nurse evaluates both subjectively (asking how the patient feels after treatment) and objectively (noting physical improvements like a reduced fever), and provides further recommendations.

What kind of aftercare advice might a nurse provide during the termination phase?

For a patient with a fever, the nurse might advise them to stay hydrated to prevent the fever from returning and remind them of future check-ups.

What is the role of follow-up communication in therapeutic interactions?

Follow-up communication involves informing the patient about the next steps, such as when the nurse will return for the next check-up or treatment, ensuring continuity of care.