customer services in Hospitals. IMTA customer service

IMTA_Medical

15 Jan 201601:24

Summary

TLDRThis video highlights the importance of exceptional customer service in the healthcare sector. As customers face a growing number of service providers, their expectations are increasing. To remain competitive, private practices and hospitals must ensure their staff are well-trained in customer care. Good customer service is crucial, as dissatisfied customers quickly turn to other options. The International Medical Training Academy offers courses to help staff deliver high-quality customer service, meeting patient expectations and encouraging repeat business and referrals. For more details, viewers are invited to download the course timetable.

Takeaways

🛠 Customer service is crucial for customer-facing staff in any industry.
📈 Customers now have a growing range of service providers, leading to higher expectations.
🚀 To succeed, private practices or hospitals must offer superior customer care.
🌟 Customer service is becoming the key differentiator between service providers.
🔄 Most customers will switch to another provider if they have a poor experience.
🏥 The healthcare sector has a responsibility to train staff in customer service.
🎯 Meeting customer expectations results in repeat business and recommendations.
🌍 The International Medical Training Academy provides training for customer-facing staff.
📚 Their programs are designed to improve the quality of customer service in the workplace.
📅 For more details, people can download the course timetable from the International Medical Training Academy.

Q & A

Why is customer service crucial for private practices or hospitals?
-Customer service is crucial because it differentiates a practice from its competitors. Meeting customer expectations can lead to repeat business and recommendations.
What happens when a customer does not have a good experience with a healthcare provider?
-When a customer has a poor experience, they are likely to move on to another provider, potentially losing the healthcare facility future business.
Why are customer expectations rising in today's market?
-Customers have more choices than ever before, and they expect higher levels of service to match the wide range of options available.
How does customer service affect the success of healthcare providers?
-Customer service plays a key role in the success of healthcare providers, as excellent service can attract and retain patients, leading to a successful practice.
What is the role of the International Medical Training Academy?
-The International Medical Training Academy offers customer service training to staff in the healthcare sector, ensuring they can deliver high-quality service in their work environments.
What benefits do healthcare providers gain from training their staff in customer service?
-Training in customer service helps staff meet customer expectations, which can result in repeat business and positive recommendations.
What does the script imply about the relationship between customer service and customer loyalty?
-The script suggests that good customer service fosters customer loyalty, leading to repeat visits and recommendations to others.
Why is customer service becoming a differentiator between service providers?
-With so many service options available, the quality of customer service can set one provider apart from another, influencing customer decisions.
What can healthcare staff do to ensure that customer expectations are met?
-Healthcare staff can undergo customer service training, like that offered by the International Medical Training Academy, to improve their skills in delivering a high standard of care.
Where can more information be found about customer service training at the International Medical Training Academy?
-More information can be found by downloading the course timetable from the International Medical Training Academy.

Outlines

00:00

💼 Importance of Customer Service in Healthcare

This paragraph emphasizes the critical role of customer service in healthcare settings. With a growing array of service providers, customer expectations are higher than ever. Successful practices and hospitals must differentiate themselves by delivering exceptional customer care. When customer service is lacking, patients often seek alternatives. Healthcare organizations are responsible for training their staff to meet these high expectations, as satisfied customers are likely to return and recommend services to others. The International Medical Training Academy offers courses to enhance customer service skills for front-facing staff.

Mindmap

Keywords

💡Customer Service

Customer service refers to the support and care provided to customers before, during, and after their interactions with a service or product. In the script, it is highlighted as a crucial factor in distinguishing healthcare providers. The video's message stresses the importance of excellent customer service in ensuring patient satisfaction and loyalty.

💡Customer Expectations

Customer expectations are the standards or anticipations customers have when interacting with a service provider. The script points out that these expectations are increasing, especially in healthcare, and that meeting or exceeding them is vital to success in retaining clients.

💡Service Providers

Service providers refer to businesses or institutions that deliver services to customers, such as private practices or hospitals in this context. The script emphasizes the competition between service providers in healthcare and how customer service can be a deciding factor in differentiating them.

💡Healthcare Sector

The healthcare sector encompasses all organizations involved in providing health-related services, including hospitals and private practices. The script highlights the duty of the healthcare sector to ensure their staff are trained in customer service to meet patient needs and expectations.

💡Customer Care

Customer care involves providing assistance and advice to customers, ensuring their needs are met and their experiences are positive. The script refers to this as a competitive edge for healthcare providers, stressing that superior customer care can drive patients to return and recommend the service to others.

💡Staff Training

Staff training refers to the process of educating employees on specific skills and knowledge needed to perform their roles effectively. In the video, training healthcare staff in customer service is seen as essential for delivering quality service and meeting customer expectations.

💡Differentiator

A differentiator is a feature or service that sets a company apart from its competitors. In the healthcare context, the script suggests that customer service is becoming a key differentiator between service providers, as patients seek out those who offer better experiences.

💡Customer Loyalty

Customer loyalty refers to the tendency of customers to return to a service provider and recommend them to others. The video underscores that meeting customer expectations fosters loyalty, leading to repeat business and referrals, which is critical for healthcare providers.

💡Private Practice

A private practice is a healthcare business operated by medical professionals, often outside the public healthcare system. The script highlights that private practices, like hospitals, must offer superior customer service to remain competitive in the market.

💡International Medical Training Academy

The International Medical Training Academy is presented as an organization that provides customer service training to healthcare staff. The script positions this academy as a resource for enhancing customer service skills in the healthcare environment, helping to meet growing patient expectations.

Highlights

Customer service is increasingly becoming the key differentiator between service providers.

Customer expectations continue to rise as they face a widening choice of service providers.

Healthcare providers must ensure that all staff are trained in customer service to meet customer expectations.

Patients who have a good experience are more likely to return and recommend the services to others.

A private practice or hospital's success depends on providing unrivaled customer care.

Majority of customers will move on to another provider if they don't have a good experience.

Customer service for customer-facing staff is critical to maintaining a competitive edge in healthcare.

The healthcare sector has a responsibility to train their staff in customer service.

International Medical Training Academy offers customer service training for customer-facing staff.

Customer service training helps staff deliver quality service in the work environment.

Providing high-level customer service results in increased customer retention and recommendations.

The healthcare market is highly competitive, making excellent customer service essential.

Well-trained staff in customer service improve the overall patient experience.

Customer service has become a key aspect for healthcare providers to stand out.

The International Medical Training Academy offers a course timetable for customer service training.