EDIT 2 20 STRICT RULES Disney employees MUST Follow

Summary

This video script outlines the essential rules Disney cast members must follow to maintain their employment. It covers prohibitions on selling complimentary tickets, strict grooming standards including facial hair and nail regulations, mandatory pin trading, the iconic two-finger point, and the importance of keeping the Disney magic separate from reality by changing out of costumes after work. Additionally, it addresses the no-selfie policy with celebrities, the requirement to uphold good behavior even off the clock, and the expectation to keep the park clean by picking up litter using the 'swoop and scoop' technique.

Takeaways

• 🚫 Cast members are prohibited from selling their complimentary park tickets, with violations leading to immediate termination.
• 💇‍♂️ Facial hair rules have relaxed, allowing a 1-inch beard or mustache and visible stubble, aligning with the Disney look.
• 📍 Pin trading is mandatory for cast members in retail locations, with designated trading spots for proper sanitation.
• 👆 The two-finger point is used to direct guests as a sign of respect for cultures where a single finger point is considered impolite.
• 💅 Cast members must maintain a neutral appearance, including short, well-manicured nails with no flashy nail colors or logos.
• 🥤 Water bottles and sunglasses must be logo-free, and sunglasses should be removed when interacting with guests.
• 🍔 Eating while on duty is not allowed; cast members must use designated break rooms for meals.
• 👕 After work, cast members are expected to change out of their costumes and remove name tags to maintain the separation between the magic and the real world.
• 🤳 Selfies with celebrities are not allowed; cast members must treat celebrities like regular guests.
• 🚫 Off-duty behavior is still regulated; cast members can face consequences for misconduct even outside of work.
• 🌌 In Galaxy's Edge, cast members are expected to stay in character and not refer to Disney World or use contemporary terms.
• 🙅‍♀️ The phrase 'I don't know' is forbidden; cast members must find answers to guest questions or refer them to a manager.
• 🧹 All Disney employees are responsible for maintaining park cleanliness, picking up trash in a 'swoop and scoop' manner reminiscent of Walt Disney himself.

Q & A

What is the policy on selling comp tickets at Disney?

Disney cast members are strictly prohibited from selling their comp tickets. If caught, it results in immediate termination.

What are the recent changes to Disney's facial hair policy?

Disney has recently relaxed its facial hair policy, allowing men to have a 1-inch beard or mustache and permitting visible stubble while growing it out.

Is pin trading mandatory for Disney cast members?

Yes, pin trading is required for cast members working in retail locations. Disney provides pins for this purpose.

Why do Disney cast members point with two fingers?

The two-finger point is used out of respect for other cultures where pointing with one finger is considered impolite.

What are the rules regarding nail appearance for Disney cast members?

Nails must be kept short, well-manicured, and if painted, the color must be neutral and complement the costume. No logos are allowed.

Are Disney cast members allowed to eat on the job?

No, cast members are not allowed to eat on the job. They must use designated break rooms or backstage areas for meals.

What is the rule about wearing Disney costumes outside of work?

Cast members are expected to change out of their work costumes before leaving the park to maintain the separation between the magic and the real world.

Is it acceptable for Disney cast members to take selfies with celebrities?

No, cast members are not allowed to ask for selfies or autographs from celebrities. They are to be treated like any other guest.

What is the policy on cast members' behavior off the clock?

Cast members are expected to behave well even off the clock. Getting into trouble off duty can have consequences.

How do Disney cast members handle guests asking for directions in Galaxy's Edge?

Cast members in Galaxy's Edge play characters from a galaxy far away and have not heard of Disney World. They use 'in-universe' language and cannot directly refer to park locations or characters.

What is the 'swoop and scoop' technique mentioned in the script?

The 'swoop and scoop' is a choreographed move taught to Disney cast members for picking up trash in a graceful manner.

What is the significance of Walt Disney picking up trash himself?

Walt Disney himself would pick up trash to ensure the park was clean and beautiful. This practice is now a part of Disney's culture, where all employees are expected to help keep the park clean.