Amazon SPS (SELLER PARTNER SUPPORT) Assessment SET-3 With Answers /WORK FROM HOME / Hiring branch

Summary

This video tutorial covers the assessment sections for Amazon's Seller Partner Support (SPS), focusing on reading, writing, listening, and speaking. It explains the role of SPS, using examples like handling A-to-Z issues and trademark disputes. The script guides viewers through understanding seller queries, responding to emails, and navigating the assessment process, emphasizing the importance of clear communication and avoiding technical jargon.

Takeaways

• 😀 The video discusses the assessment sections for Seller Partner Support (SPS), including reading, writing, listening, and speaking.
• 🔍 The role of Seller Partner Support is to assist sellers with issues like trademarking, brand ownership, and A-to-Z problems on Amazon.
• 📧 In the writing section, participants are shown emails related to seller accounts and Amazon, and they must respond to questions based on the content.
• 🎧 The listening section involves understanding conversations between sellers and Amazon associates, with questions in True/False format.
• 🗣️ The speaking section is not the longest and involves responding to queries in a conversational manner, without the need to record a voice.
• 💌 The reading section includes emails that participants must respond to, focusing on卖家账户和亚马逊之间的对话。
• 📝 In the writing section, the response should be concise, ideally not exceeding 100 words, and should provide clear, basic instructions.
• 🕒 Changes made by sellers to their product listings may take up to 48 hours to appear on the product page.
• 🚫 The video script emphasizes avoiding technical language and focusing on providing straightforward, easy-to-understand answers.
• 🔄 The script mentions that the status of a seller's account might be pending, and it might take 48 hours to update.

Q & A

What are the main sections of assessment for Seller Partner Support (SPS)?

The main sections of assessment for SPS include reading, writing, listening, and speaking.

What is the role of Seller Partner Support?

Seller Partner Support assists sellers with issues related to their Amazon seller accounts, such as product listings, trademark issues, brand ownership, and A to Z Guarantee claims.

How does the listening section of the SPS assessment work?

In the listening section, participants listen to conversations between sellers and associates, then answer questions based on the content of those conversations.

What types of issues are discussed in the listening section?

Issues discussed include problems with product listings, updates not reflecting on product pages, trademark registration, and account status inquiries.

How long do changes to a product listing typically take to update on Amazon?

Changes to a product listing can take up to 48 hours to update and become visible on Amazon.

What is the format of the writing section in the SPS assessment?

The writing section involves responding to emails from sellers with queries about their Amazon accounts, without the need to type out the full email.

What is the speaking section of the SPS assessment like?

In the speaking section, participants are presented with scenarios and must provide spoken responses to queries, rather than typing or recording their voice for an extended period.

What kind of support does the associate provide in the example of the seller not seeing their orders?

The associate would guide the seller on how to view their orders and possibly assist with updating or changing the product description if that is part of the issue.

What is the purpose of the reading section in the SPS assessment?

The reading section tests the ability to understand and respond to written queries from sellers regarding their accounts or listings on Amazon.

How should participants approach the technical language when answering queries in the SPS assessment?

Participants should avoid using excessive technical language and instead provide clear, concise, and straightforward answers to seller queries.

Outlines

00:00

😀 Introduction to SPS Assessment

The video begins with an introduction to the assessment of Seller Partner Support (SPS), which involves evaluating a seller's abilities in areas such as reading, writing, listening, and speaking. The presenter emphasizes the importance of understanding the role of SPS, which involves assisting sellers with issues related to their Amazon accounts, such as product listings, descriptions, images, videos, and handling trademark or brand ownership problems. The video is structured to address each section of the assessment, starting with an explanation of the listening section, where the presenter clarifies that there will be no multiple-choice questions or voice responses, and that the focus will be on understanding and responding to seller queries related to their Amazon accounts.

05:03

🔎 In-Depth Explanation of Listening Section

The second paragraph delves deeper into the listening section of the SPS assessment. It discusses how the section will present queries related to seller accounts and Amazon, and how the associate's responses will be evaluated. The presenter clarifies that the video is not just about listening but also about understanding and responding to queries effectively. The video will cover various scenarios, such as product listing issues, updates not reflecting on product pages, and refunds. The presenter also mentions that the video will address potential issues in previous videos and ensure that all questions in this section are correctly provided.

10:05

📝 Overview of Reading and Writing Sections

The third paragraph provides an overview of the reading and writing sections of the SPS assessment. It explains that the reading section involves understanding emails related to seller accounts and Amazon, while the writing section requires participants to respond to these emails without the need for voice recording. The presenter stresses that fluency is important in the speaking section, and that the format of the questions will be consistent, with a focus on real-life scenarios that sellers might encounter. The section also touches on the verification process for brand registration and the importance of matching trademarks with product packaging.

15:07

🗣️ Speaking Section Format and Queries

The fourth paragraph focuses on the speaking section of the SPS assessment. It outlines the format of the section, which includes five questions based on emails from seller accounts. The presenter explains that participants will not have to record their voice for 60 seconds but will be expected to provide clear and concise responses to the queries. The queries cover a range of topics, including order tracking, product description changes, shipping issues, and login problems. The presenter advises against using technical language and encourages a straightforward, point-by-point response style.

20:08

✍️ Writing Section Details and Email Responses

The fifth and final paragraph details the writing section of the SPS assessment. It describes how participants will be presented with emails from seller accounts and will be expected to respond in writing. The presenter clarifies that the section is not about typing accuracy but rather about the content and clarity of the responses. The emails cover topics such as order notifications, bank account linkage, and product description changes. The presenter emphasizes the importance of keeping responses concise, avoiding technical language, and providing clear, basic instructions to sellers.

Keywords

💡Assessment

Assessment in this context refers to the evaluation process for the Seller Partner Support (SPS). It encompasses various sections such as reading, writing, listening, and speaking. The video aims to guide viewers on how to approach and succeed in this assessment. An example from the script is the detailed discussion about the different sections of the SPS assessment, indicating its importance to the video's theme.

💡Seller Partner Support (SPS)

SPS refers to the support system provided to sellers on Amazon. It is central to the video's narrative as it discusses the role and responsibilities of SPS, including handling issues like trademarking, brand ownership, and other A-to-Z issues. The script mentions 'assessment of SPS' and 'seller partner support' as key parts of the video's educational content.

💡Amazononline.in

Amazononline.in is mentioned as the platform where sellers can address their issues. It is used as an example in the script to illustrate where sellers would go to resolve problems with their product listings, account status, and other seller-related concerns. It is integral to understanding the support system discussed in the video.

💡Product Page

A product page on Amazon is where the details of a product are displayed, including descriptions, images, and videos. The script discusses how changes made by sellers to their product pages may not immediately appear, which is a common issue that SPS might help with. This term is crucial for understanding the practical aspects of selling on Amazon.

💡Trademark

A trademark is a recognizable sign, design, or expression which identifies products or services of a particular seller. In the video, trademark issues are highlighted as a type of problem that sellers might encounter, which SPS can assist with. The script uses trademark as an example of the kind of brand ownership issues that can arise.

💡Brand Registration

Brand registration on platforms like Amazon is the process of officially registering a brand name and logo. The script mentions the brand registration process in the context of Amazon, emphasizing its importance for sellers who have completed trademark registration and need to align their product packaging with their brand.

💡A-to-Z Issue

An A-to-Z issue refers to a broad category of problems that can arise in the Amazon selling process, from the initial listing to the final sale. The video uses this term to describe the types of issues that SPS is equipped to handle, providing a comprehensive support service for sellers.

💡MCQs

MCQs, or multiple-choice questions, are a common format for assessments. The video script mentions that there will be no MCQs in the form of voice, indicating that the assessment will not require selecting right or wrong answers in a traditional quiz format. This term is important for understanding the format of the SPS assessment.

💡Credit Card Bill

A credit card bill is a statement of a seller's credit card account, which may be required as a document for verification purposes on Amazon. The script mentions credit card bills as an example of the type of documents that sellers might need to upload to verify their accounts.

💡Driver's License

A driver's license is an official document that serves as proof of identity and address. In the context of the video, it is mentioned as one of the required documents that sellers might need to upload to Amazon for account verification purposes.

💡Fluency

Fluency in this context refers to the smooth and effective communication skills required in the speaking section of the SPS assessment. The video emphasizes the importance of fluency, suggesting that candidates should communicate clearly and concisely, which is critical for the assessment's speaking section.

Highlights

Introduction to the assessment of Seller Partner Support (SPS).

Explanation of the sections of SPS assessment: reading, writing, listening, speaking.

Role of Seller Partner Support and example of assistance provided.

Clarification that the assessment will not involve voice or MCQs.

Description of the writing section involving emails related to seller accounts.

Emphasis on understanding the seller's query and the issues they face.

Discussion on the status of seller accounts and the process of document uploading.

Mention of the 48-hour update window for changes on product pages.

Details on the listening section and the types of questions asked.

Example of a seller query involving product listing issues.

Guidance on how to resolve issues with product page updates not being visible.

Information on the third query involving refund and account balance issues.

Advice on selling used items and creating inventory on Amazon Business.

Introduction to the reading section and the format of emails received.

Instructions on completing the brand registration process post-Trademark registration.

Details on the speaking section, including the format and types of questions.

Example of a speaking section query about handmade slippers and order visibility.

Guidance on how to answer questions in the speaking section effectively.

Introduction to the writing section, focusing on responding to emails from sellers.

Example of an email query about notification settings for order updates.

Advice on responding to emails without using technical language.

Transcripts

Yes guys welcome back to my channel so guys in this video normally we

will discuss about the assessment of SPS whatever

are the sections of assessment of seller partner support like reading writing listening speaking so that

will be discussed further in the video. Please check that once, but first of all, we do not

understand its role, what is the work of seller partner support, ok, let

me take an example, suggest that I do not have a seller account, ok, normally I

am my seller. Please suggest the account is yours

amazon2 z is anyone facing any issue then it

is ok to have a seller account in any product page if anyone

is posting that product in their product page any description any image any video

If you have to face any trade marking, any brand ownership or any A to Z issue

then

it is amazononline.in. It is okay. Whatever conversation happens, it will neither be a

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amazononline.in conversation, neither it will be in the form of voice. There will be no MCQs in it, there

will be no display of anything on the screen,

there will be no MCQs in the form of simple voice, okay in which we will not have to select right or wrong answers,

now we move on, reading is done, listening is done, now we move on. Now

in writing, what normally happens is that some emails will be shown to us

according to that email, we will not have to type as

questions will come, some questions will be in the form of voice which is

related to seller account and amazononline.in. I hope this is clear, rest further. Videos of assessment

have already been provided on two channels. This is the assessment of third SPS, so definitely check it.

So guys, this is not the section of listening, not the first question, first query. Now whatever

is all this conversation, this is seller account and amazononline. in

What is the associate suggesting for him, so all this conversation is based on that,

now first of all we understand the query, what are the issues the seller account is facing for this query,

first of all neither the seller account nor the new account. Wants to set it up,

it is okay for him, neither he has any required documents which he is facing problem in uploading

nor seller account nor he uploads the documents himself,

he has an assistant for that, it is okay to understand this main point. Now what

is being said is that whatever is the required document like

credit card bill and a driver's license, it is ok that

amazononline.in

next is not the associate and after that it does not tell him the status of his account.

So the status of the account is

still pending and after that it is

48 hours,

so guys, this section is listening. The first question has all the questions,

select the right answer, in the previous one or two videos,

one or two questions may be wrong, but in this video, not all the questions have

been provided correctly, so check it out. Once again, because this is a detailed video

of section B listening, in which all the queries have been explained, even if

all the queries are there between seller account or amazon2, they have been explained, now in this,

no matter who asks questions on the basis of conversation. If we go there then there are some questions

which are asked on the basis of True False or like what support has been

provided by unknown support, what support has been provided by even,

what was the query of the according seller account of the even customer, then all these questions are in the section. On the basis of the first query of listening,

so guys let's move to the second query.

Again, those who are watching this paragraph, this

is all the conversation between the amazononline.in associates. Now we

understand the seller's query. Okay, so the seller. That's basically this query,

there is a problem in the product listing. Well, whenever he is updating any changes

in his product, all those changes

are not visible on that product page. Changes I tell you, like he

wants to add an allergen in the ingredients, when he updated, those changes are not visible on the product,

okay next, there are some subsequent changes, like in the description,

in the video, in the images, he made all those changes. Do not update but if it

is not visible on the product page then amazononline.in

amazononline.in df add video to listing ok then these changes

may not be visible there. Now maximum these changes take 48 hours to update. this main

The point is ok, now neither after that you

are uploading any video on amazononline.in product page nor the maximum size of video and

photos should be five, if so go to next section to listening

second query, all the queries are on the basis of same same conversation. On whatever basis

the seller account or associate's conversion happens, it is the same true false question or

like you can see in the second question how does the associate resolve the issue and above what does the

call need to do with the listing after the call with the If the questions from Associate Simply Basic are

on the basis of True False or questions from General, then see this once.

On the basis of second query of Section Two Listening, then guys third query is

in this third query. This is the same conversation

amazononline.in funds have not come into his bank account. In the first query he

is asking about his refund. Ok second query is not there. Simply whatever

the helmets are, neither are they used helmets, seller account, not just asking this. He wants to know

how he can sell used helmets. Okay, his

amazononline.in tells him that his account is in negative balance, so

he will not have to update his credit card information

to get any refund. Okay, according to the refund, this was the response - Apna Second, which

were his helmets, so the seller does not want to resell them, whatever is his use item, then

he can create his own inventory or any items in

amazonbusiness.in and those items are not available to him

. Can relist and resell whatever use items are ok then this

was total query. Third query is ok then see this guys. Next section to listening.

All the questions are on the basis of third query. You can see in the first slide. If you move to second

then In second, on the basis of true false, next on the basis of true false

and general service, seller contact support, these are general questions, so see this once,

so guys, let's see our second query, A section, first reading, okay, now

whatever is in this. If the conversation is in the format of email then this conversation is neither

amazononline.in

seller account nor he wants to complete his brand registration process

as soon as possible and he has recently

completed the trademark registration now amazononline.in

so neither Trademark registration will have to be completed even

on every product, on every packaging and whatever brand name is there, it

should not match with the trademark. Next

amazon2 will have to be done and according to this in the passage Next will tell that the verification

process will have to be completed and the verification process or enrollment.

Even for processing

, it is amazononline.in,

this section is a question on the basis of first reading second query. Okay, so check this

also, if it is the same conversation, then on its basis

the question is on the basis of true false or whatever seller support. Whatever query you had or how the associate solved it,

all the questions are in the form of MCQs, so check this once

in the previous video also, there are different questions in it. If there are different questions in this, then

check

this section before the first reading. The query is ok. Earlier the second query

was discussed. This is the first query. Now in the previous video,

there is some conversation in such a way that according to the seller account and amazononline.in

appeal claim generation, if this is an appeal, then take a look at it. Whatever

. If there is an option of MCQ then it has been selected, it is okay, there are almost A to

nine questions on the basis of every query, there are A to nine questions,

so see this, first second third so guy, first of all section three.

Let's start with speaking because this section is not the longest. Section three and

section four are also not the longest. So,

I am starting from section three. Now let me tell you the format of section three in section three. We will not

get five questions and that too in the form of email. Neither will we

have to record our voice for 60 seconds. Okay, so keep this thing in mind

that whatever will be displayed on the screen, it will not show us as a previous one for 60 seconds.

In the video, neither all the sections were mentioned nor the timer

was mentioned for all the sections, so definitely watch it once, so guy, this is the first question, now

the format of all the five questions remains exactly the same, okay, we are not just mentioning one

format. We will try to understand the format of just one question. Okay, now whatever

conversation or query will happen, it will happen neither between the seller account nor

You will not have to record your voice for 1 minute or 60 seconds. Okay, so

fluency will matter. Now first of all, let us understand this question. Whatever topic you are

seeing, you don't like it. If we see the topic further on the screen, then all the topics are real.

You must have mentioned it in the assessment. Now as this topic is on the basis of sleepers, it is ok. Now

I will read this query once only to understand

what is the query of seller account. Actually, now it contains Hello I am trying to sell handmade

slippers. Everything online is good at my account and I even called the someone to make sure

that everything is set up right and everything was fine and as far as I could see the

orders any day but I don't know how to see the orders I also need to Change my

product description can you tell me how to do this Now on the basis of this statement there

are two queries of seller account first of all he is not able to know about his orders

and he has to change his product description now he is

left with no If you want to answer on your own basis then you can give that also, okay, rest

in this round, you will mostly mention in such real assessment that technical language

is technical language, do not use it much, simply

talk point to point. Customers are not able to change their orders or anyone is

able to change their product description, so simply we can give basic answers as a basic, so they have to be

given by us, it is okay if this one answer is mentioned, it is okay, you do not read all the answers.

If I do, then it's okay to look at the screen, if you want to take a hint from it, then take a hint, rest

mostly these questions are covered, okay, in the real assessment, now let's

move on to the second topic, I am just explaining the questions, okay because I feel

that the questions It is a bit correct to explain because its answers

are mentioned directly on the screen. Now the question is on the basis of shipping. Now

the question of the seller account is that whatever 1500 goods he has, neither should he have any

problem in shipping. And this problem in shipping has come because

whatever brand it was registered for, neither did it

get approval for it and amazononline.in

now question three is on the basis of login, now there is no female candidate in it.

Okay, so he is not in his own country, he is out of US, but he is

not able to get the one time password to log in to his account, so this is a slightly different format, let

me explain. Okay, now these dialogues have been exchanged. amazononline.in

Whatever

question four is, it is right on the basis of Topic Jenny, so guys, I feel like it

will be a bit lengthy but don't explain it, it is very like it, I feel it is important,

so do this and read all the questions. And the answers are mostly written, now just like this,

this is an email, okay from Jenny, no,

amazononline.in, this is easy, now this email, no, we will have to record it, okay, now

do not type this email because it is like speaking. Whichever section is

on amazononline.in basis, it is okay to read the similar question once, then its

answers are mentioned on that basis, now this is coming to section four, it

is okay on writing, now in section four, it is not so simple. The general instructions are that whatever section

is four in writing, it has three questions. Okay, now let's

talk about its format. So, whatever question is there, neither one nor email, whatever

from the seller account. An email will be shared

based on the queries of the seller account. We had to record the voice. Now

we will not have to type in it. It is okay because this section is not writing and this section

will not judge our typing accuracy from this section. They will judge our typing accuracy first. Question is Amy's

email has come ok amazononline.in

Sure to turn on the tex max notification feature when ever I receive an order

Dispatch of my new order and now I have now my orders are deleted can you

help ok so no in this Like whatever seller account is the account its fine its orders

are getting delayed because it is not getting notifications but above they

have provided in a note that this notification setting can be found in the user notification

preferences make sure that this setting is Now, if the note is not

supported on its basis, nor will it be answered, nor has the answer been mentioned, then see that the rest

of this thing is also not to be taken care of that the email should not be more than 100 words, either

100 words or It should be more than 100 words because neither

will you go in the real assessment nor is it clearly mentioned that there should be 100 words or so.

It is okay to respond to emails, whatever

you have to write till amazon2 is okay with us, so see whatever format of the email

is mentioned, rest whatever is in the body description, you

can take help from here, rest can be done on your own. You can mention, okay, so this was question A. Now the next

question is like this, on the basis of close topic, okay, an email

has come from David,

amazononline.in. If we move on to the simply clear question three, then this email has come from

Lisa. If it is okay then it is written in the email that bank account is linked to

my seller account and I don't want to use it anymore. It is my personal account and I

need it to be my business man. Okay, so this is whatever seller account. If there is no query, now

he doesn't like it, he doesn't want to link it with his savings account, he doesn't want to

link it with his business account, he doesn't want to link his seller account with his business account, then on the basis of this,

can we simply give the answer in the email, then this will appear on the screen. I will mention it, but I

have been saying this before also that do not use any technical language.

What can you give from simple basic to basic instructions?