Makati Starbucks Issues #viralvideo

Summary

In a tense interaction, a customer demands protection from a store employee during an unexpected attack. The employee, caught off guard, questions the customer's request and their own responsibility to intervene. Amidst the chaos, a call to security is made, highlighting the confusion and fear. The dialogue captures the urgency for safety and the struggle to define roles in a crisis.

Takeaways

• 😡 Customer feels unattended and unsafe as the security guard does not intervene during an altercation.
• 🤔 The security guard appears confused and unsure of how to handle the situation.
• 😳 The customer is frustrated with the lack of protection and feels the security guard is not doing their job.
• 😠 There is a heated exchange between the customer and the security guard, with the customer accusing the guard of not stopping an attacker.
• 😣 The customer is upset and feels the security guard should have used common sense to handle the situation.
• 😓 The security guard seems to be asking the customer to leave the store instead of addressing the issue.
• 😱 The customer expresses fear and feels that the security guard should have protected them from the attacker.
• 😖 The customer is disappointed with the security guard's response and feels they are not being taken seriously.
• 😕 There is a communication breakdown between the customer and the security guard, with both parties not understanding each other.
• 😟 The customer feels let down by the security guard's inability to provide a sense of safety.

Q & A

What is the main issue being discussed in the transcript?

The main issue is a customer's complaint about the lack of protection from a security guard during an incident involving another customer who was being aggressive.

Who is the 'you' being addressed in the transcript?

The 'you' in the transcript is likely referring to a security guard or a store employee who is expected to intervene in the situation.

What does the customer want the security guard to do?

The customer wants the security guard to protect them from an aggressive individual in the store.

Why does the customer feel the need to call the police?

The customer feels the need to call the police because they believe the situation is escalating and the security guard is not taking appropriate action.

What is the customer's reaction to the security guard's response?

The customer is frustrated and feels that the security guard is not taking their concerns seriously or fulfilling their duty to protect them.

Why does the security guard suggest stepping outside?

The security guard suggests stepping outside possibly to deescalate the situation or to avoid causing a scene inside the store.

What role does the term 'Common Sense' play in the conversation?

The term 'Common Sense' is used by the customer to emphasize that they believe the security guard should instinctively know how to handle the situation without being told.

Why does the customer feel the security guard is not doing their job?

The customer feels the security guard is not doing their job because they are not intervening to stop the aggressive behavior of another customer.

What is the customer's expectation of the security guard's behavior?

The customer expects the security guard to take action to prevent the aggressive individual from attacking them and to ensure their safety.

What is the significance of the customer mentioning they are on camera?

The customer mentioning they are on camera could be an attempt to remind the security guard that their actions (or inactions) are being recorded, which might have legal or professional repercussions.

What is the overall tone of the conversation?

The overall tone of the conversation is tense and confrontational, with the customer expressing frustration and disbelief at the security guard's response to the situation.