Counselling Scenario ( Crisis Call)

Summary

In this role-play scenario, a crisis line worker engages with a distressed woman suffering from a UTI and depression. The woman struggles with inadequate medical treatment and the absence of her daughter, Macy, who is away for the summer. The conversation focuses on assessing her situation, exploring options like walk-in clinics, and addressing her needle phobia. The worker offers support, including arranging free taxi fare to a clinic and requesting emergency funds for her medication, aiming to improve her condition and prepare for her daughter's return.

Takeaways

• 📞 The crisis line worker is engaging with a client experiencing depression and a UTI, showing the complexity of mental health and physical health issues.
• 💊 The client is struggling with a UTI that hasn't improved with the medication prescribed, highlighting the importance of correct treatment.
• 🏠 The client's daughter, Macy, is a positive aspect of her life, but she is currently away, which adds to the client's distress.
• 👩‍⚕️ The client has been waiting for two years to get a family doctor, indicating potential issues with healthcare access.
• 📈 The client's pain level is rated at nine or ten, emphasizing the severity of her condition.
• 🏫 The client is a 20-year-old student dealing with the additional stress of school alongside her health issues.
• 💉 The client has a severe needle phobia, which complicates her medical treatment options.
• 🏠 The client's husband is supportive by bringing her water and food, showing the role of family support in crisis situations.
• 🚑 The crisis line worker offers to arrange free taxi fare to a walk-in clinic, demonstrating practical support strategies.
• 💼 The worker also explores the possibility of emergency funds for medication coverage, showing the availability of financial assistance options.

Q & A

What is the primary issue the client is facing?

The client is suffering from a urinary tract infection (UTI) and is not receiving effective treatment from the doctors, which is causing her significant pain and distress.

How long has the client been dealing with the UTI?

The client has been dealing with the UTI for a week and a half.

What is the client's relationship with her daughter, Macy?

Macy is the client's daughter who is currently away for the summer with her biological father, which is causing additional emotional distress for the client.

What is the client's current stage in the crisis line worker's process?

The client is at the engagement and assessment stage, as this is the first interaction with the crisis line worker.

Why hasn't the client been able to see a doctor for her UTI?

The client has been prescribed medication that isn't working, and she is too exhausted and in pain to go to the doctor again. Additionally, she has a severe needle phobia, which prevents her from getting blood work done.

How long has the client been waiting to get a family doctor?

The client has been waiting for two years since signing up for a family doctor.

What is the client's pain level on a scale of one to ten?

The client rates her pain level at a nine or ten, indicating severe pain.

What is the client's age and educational status?

The client is 20 years old and is currently in school.

What support does the client have at home?

The client has her husband at home who is supportive by bringing her water and food, and taking care of her during this difficult time.

What is the client's plan to address her current situation?

The client is considering visiting a walk-in clinic after being informed about one by the crisis line worker. The worker also arranged for free taxi fare to the clinic and back home.

How does the client feel about her daughter being away?

The client is finding it hard to cope with her daughter being away for the first time, and she is hoping to feel better before her daughter returns.

What is the client's plan for self-care during her break from school?

The client is planning to go on a trip as a form of self-care during her break from school.