LECTURE VIDEO PART 2 Org&Mgt W3 Lesson 3 The Manager

Summary

This lecture video explores the multifaceted roles of a manager, categorizing them into interpersonal, informational, and decisional roles. Interpersonal roles include the figurehead, leader, and liaison, emphasizing communication and representation. Informational roles such as the monitor, disseminator, and spokesperson involve gathering and sharing crucial data. Decisional roles like entrepreneur, disturbance handler, resource allocator, and negotiator focus on innovation, conflict resolution, and resource management. The video also highlights the importance of managerial skills—conceptual, human, and technical—for effective leadership.

Takeaways

• 🧑‍💼 The role of a manager is divided into 10 specific management roles categorized into interpersonal, informational, and decisional roles.
• 🤝 Interpersonal roles include Figure Head, Leader, and Liaison. A Figure Head represents the organization at official events, a Leader motivates and manages the team, and a Liaison maintains relationships with external partners.
• 📊 Informational roles include Monitor, Disseminator, and Spokesperson. A Monitor collects and analyzes information relevant to the organization, a Disseminator distributes information to team members and stakeholders, and a Spokesperson represents the organization to external entities.
• 🛠 Decisional roles include Entrepreneur, Disturbance Handler, Resource Allocator, and Negotiator. An Entrepreneur initiates and implements new ideas, a Disturbance Handler resolves conflicts, a Resource Allocator decides how to allocate resources, and a Negotiator negotiates on behalf of the organization.
• 🎯 Managers need specific skills to be effective, divided into Conceptual, Human, and Technical skills.
• 🧠 Conceptual skills involve the ability to understand complex ideas and concepts and develop long-term plans for the organization.
• 👥 Human skills are crucial for effective communication and managing relationships within the team and organization.
• 🛠 Technical skills are the specific knowledge and abilities required to perform tasks related to the job, like bookkeeping, budgeting, and resource allocation in the field of accounting.
• 💡 Managers need to have the ability to think several steps ahead, see the bigger picture, and create strategies for growth.
• 🌱 Effective management skills are essential for an organization's success, encompassing understanding the dynamics of team interactions and technical expertise in their field.

Q & A

What are the three categories of management roles mentioned in the script?

The three categories of management roles mentioned are Interpersonal roles, Informational roles, and Decisional roles.

What is the role of a Figure Head in an organization?

A Figure Head acts as the symbolic leader of the organization, attending ceremonies, giving speeches, and representing the organization at official events.

How does a Leader's role differ from that of a Figure Head?

While a Figure Head is more symbolic, a Leader actively motivates and manages the team, provides guidance and support, conducts performance evaluations, offers trainings, and fosters team development.

What does the term 'Liaison' refer to in the context of management roles?

A Liaison maintains relationships and communicates with external groups or companies, ensuring the partnership between the organization and its external partners remains strong.

What is the primary responsibility of a Monitor in an organization?

A Monitor collects and analyzes information relevant to the organization, such as reviewing reports, tracking industry trends, and gathering feedback from employees and customers.

What does a Disseminator do within a company?

A Disseminator distributes and cascades information to team members and stakeholders, sharing updates, important news, and changes in policies or procedures.

How does a Spokesperson represent the organization externally?

A Spokesperson communicates the organization's positions or actions to external entities, such as speaking to the media or making public statements on behalf of the company.

What is the role of an Entrepreneur within a company?

An Entrepreneur initiates and implements new ideas and innovations for the company, such as developing new products, exploring new markets, and improving operational efficiency.

How does a Disturbance Handler address issues within an organization?

A Disturbance Handler addresses and resolves conflicts and unexpected issues within the company, handling situations that may disrupt operations or cause disputes among employees.

What responsibilities does a Resource Allocator have in a company?

A Resource Allocator decides how to allocate resources such as money, time, and personnel, including determining the workforce management and scheduling of operations.

What is the primary function of a Negotiator in an organization?

A Negotiator represents the organization in negotiations, such as settling disputes or negotiating contracts, and works to mitigate or deescalate situations that could harm the company's reputation or operations.

What are the three types of skills a manager should possess according to the script?

A manager should possess Conceptual skills to understand complex ideas and develop long-term plans, Human skills for effective communication and team management, and Technical skills for specific expertise in job-related tasks.

Outlines

00:00

👤 Managerial Roles and Interpersonal Relations

The paragraph introduces the concept of management roles, focusing on interpersonal roles. It explains three specific roles: Figure Head, Leader, and Liaison. The Figure Head represents the company symbolically, attending ceremonies and official events. The Leader motivates and manages the team, guiding team members and fostering development. The Liaison maintains relationships and communicates with external partners, ensuring the company's partnerships are functioning well.

05:00

📊 Informational Management Roles

This section delves into informational roles within management, starting with the Monitor, who collects and analyzes relevant information for the organization. The Disseminator is responsible for distributing information to team members and stakeholders. Lastly, the Spokesperson represents the organization to external entities and communicates the company's positions or actions to the public, such as speaking to the media or issuing public statements.

10:02

🚀 Decisional Management Roles and Innovation

The paragraph discusses decisional roles, beginning with the Entrepreneur who initiates and implements new ideas and innovations to improve the company's efficiency and operations. The Disturbance Handler addresses and resolves conflicts and unexpected issues within the company. The Resource Allocator decides on the distribution of resources such as personnel and budget. Lastly, the Negotiator represents the organization in negotiations and dispute settlements.

15:04

🛠️ Managerial Skills for Effective Leadership

This part of the script outlines the essential skills a manager should possess: conceptual, human, and technical skills. Conceptual skills involve understanding complex ideas and developing long-term plans. Human skills pertain to effective communication and managing team dynamics. Technical skills are the specific expertise and abilities required to perform job-related tasks efficiently. The paragraph emphasizes the importance of these skills for managers to be effective in their roles.

Keywords

💡Interpersonal Roles

Interpersonal roles refer to the managerial tasks that involve interacting with people within and outside the organization. In the video, these are discussed as one of the three categories of management roles. Examples include figurehead, leader, and liaison, where managers need to communicate, motivate, and represent their organizations.

💡Figurehead

The figurehead is a symbolic leader of an organization, attending official events and ceremonies. In the video, it is described as the 'brain of the company,' representing the organization at gatherings and giving speeches. This role emphasizes the manager's need to embody the company's values and public image.

💡Leader

A leader is responsible for motivating and managing their team. In the video, it is highlighted that leaders provide guidance, support, and perform tasks like team-building and performance evaluations. The role focuses on execution, ensuring that the company's objectives are met through teamwork and effective management.

💡Liaison

The liaison role involves maintaining relationships and communication with external partners and organizations. In the video, examples are given of managers who act as liaisons by visiting partner companies and ensuring the collaboration between organizations remains productive and intact.

💡Informational Roles

Informational roles involve collecting, processing, and distributing information relevant to the organization. The video breaks this category into roles like monitor, disseminator, and spokesperson, showing how managers must gather industry trends, share updates, and represent their companies to external entities.

💡Monitor

A monitor collects and analyzes information crucial for the organization, such as reviewing reports and tracking industry trends. In the video, this role is explained with examples like monitoring sales and feedback to ensure the organization stays informed and can make data-driven decisions.

💡Disseminator

The disseminator role involves distributing important information to team members and stakeholders. The video mentions how disseminators share updates on company performance or policy changes, ensuring everyone is informed and reducing the risk of operational issues due to lack of communication.

💡Decisional Roles

Decisional roles are management functions that involve making key decisions for the organization. In the video, these roles include entrepreneur, disturbance handler, resource allocator, and negotiator, all of which require managers to make choices that affect operations, innovation, and conflict resolution.

💡Entrepreneur

Entrepreneurs in management are responsible for initiating and implementing new ideas and innovations. The video illustrates this with examples of managers who develop new products or business strategies, driving growth and operational efficiency by introducing creative solutions.

💡Disturbance Handler

The disturbance handler addresses conflicts and unexpected issues within the company. The video explains how managers in this role resolve disputes among employees or handle crises that disrupt business operations, ensuring stability and effective conflict resolution.

Highlights

Introduction to the third lesson's part two focusing on management roles.

Explanation of the three categories of management roles: interpersonal, informational, and decisional.

Definition of the Figure Head role as the symbolic leader of an organization.

Description of the Leader role, including team motivation and management.

Explanation of the Liaison role, emphasizing external communication and relationship maintenance.

Transition to informational roles, focusing on communication within the organization.

Introduction of the Monitor role, responsible for collecting and analyzing relevant information.

Role of the Disseminator in distributing crucial information to team members and stakeholders.

Discussion on the Spokesperson's duty to represent the organization to external entities.

Transition to decisional roles, which are crucial for strategic management within a company.

Definition of the Entrepreneur role, focusing on initiating and implementing new ideas and innovations.

Importance of the Disturbance Handler in resolving conflicts and unexpected issues within the company.

Description of the Resource Allocator's responsibility in deciding the allocation of resources.

Role of the Negotiator in representing the organization during contract negotiations and dispute settlements.

Introduction to the three managerial skills: conceptual, human, and technical skills.

Emphasis on conceptual skills for understanding complex ideas and developing long-term plans.

Importance of human skills for effective communication and team management.

Explanation of technical skills, which involve specific knowledge and abilities related to job tasks.

Conclusion summarizing the importance of these management roles and skills for effective management.

Transcripts

hi everyone this is part two of our

lecture video for the third lesson the

manager okay let's just continue

[Music]

with the management roles okay there you

go all right so aside from what I have

mentioned to you and what you know about

the role of a manager in general we have

10 specific management

rules and those 10 have three

categories first is interpersonal roles

next is informational roles and the last

one is decisional

roles so let's have first the

interpersonal management

rules for so in this category we have

three so let's have this one

the Figure Head okay what do you mean by

figure head so aside from what was

written there in the slide so a figure

head it's they are like the brain of the

company if you are familiar with a

poinar abini he is

the right so

that's just an analogy it's like the

role of the figure head okay so they act

as the symbolic role symbolic role or

symbolic leader of the organization or

the company okay so what they do they

attend

ceremonies G they give speeches and they

rep they represent the organization at

official events like for instance there

are like a gathering of all the um

let's just say

um like a frch franchising companies for

instance or the shoppy

sellers the Gathering of the sellers and

um shop in shoppy store the online store

so the Figure Head usually attend those

um events so that is the role of the

Figure Head

okay next one is the

leader so the leader motivates and

manages the team so first the figure

head is like the brain of the company

and then the leader is the one who

executes who executes the things that uh

that the company must do to achieve the

goal so they motivate so they manages

the team members they provide guidance

and support so for instance they conduct

some performance evaluation they offer

trainings they Foster the team

development how they do team buildings

they do

seminars they communicate with the

members inside a department or in the

company okay that is the goal of the

leader now the third one for

interpersonal management roles we have

here

the Leon or the liazon so there are two

pronunciation for that one leaon or

liazon okay so

well usually I hear people say liason

liason officer so the correct one is

liazon with a z sound liazon or the

liazon

okay so what do what do or mean what do

leas and officers do so they are the one

who maintains

relationships and they communicate with

some groups or with some companies

outside the

organization so they are the ones who

always uh visits places who visits other

companies to ensure that their partners

to ensure

the the situation or the what do you

call

this

the updates I cannot find the right term

not updates but something like related

to the to the partnership of certain

companies so they ensure

that I cannot find a term but the thing

is um but the main point of this one is

leoon officers always communicate with

their Partners to ensure that their

companies or their partnership is still

on or it still is working well they

interact with the clients or the

suppliers they interact with the

external partners and they um they

ensure

that I cannot really find the right

ter okay

all right let's just give me let's let

me give you an example

so I have a cousin who is a leoon

officer of uh are you fam if you're

familiar with the store um Auntie ants

it's like a bakery you usually see it in

the mall an the ants so he works there

and he you what he usually do what he

usually does is

that the company or the main off office

of that company was situated in passic

city and he usually goes to bulakan to

Laguna to interact with or to

communicate with their Partners there so

that's the that's the role of a leoon

officer okay now let's proceed with the

informational management roles oh by the

way just to wrap things up so usually

for

the for interpersonal management roles

they focused on communicating so

first so first the Figure Head they

still communicate like they give

speeches they attend events like they

are the public figure of the company so

that's the figure head and then the

leader they interact with communicate

with their

um with their with the employees with

the members and the leoon officers they

communicate with external partners of

the

organization okay now let's have the

informational management

roles first one here is the monitor okay

so what do they do so they collect and

they analyze information that is

relevant to the organization ation so

for example they review

reports sales like for instance it's a

it's an e-commerce so they review the

sales there they track the industry

Trends and then they also gather

feedback from the employees or even the

customers like for instance um let me

give you an example M inal so those

people who give service to service to

customers they are the monitor or

the managers who monitor the the status

quo or the situations or even the uh

operation of the management or operation

or the production of the company or

department so that is the role of a

monitor okay next is the

disseminator so when you disseminator

they disseminate information they

distribute they Cascade information to

team members and even

stakeholders so for example they share

updates so for instance if the sale is

good I mean the sale um the sales rate

of the company is positive they

distribute that

information they really important news

so for instance they have um raise uh in

terms of salary so they they inform the

members they inform the employees about

that and even if there are changes in

the policy or procedure this um the

information about policies and

procedures is very crucial in a company

why because if you failed as a

disseminator if you fail to disseminate

or distribute the

information it might cost your

company there might be client who will

complain about the service and the

product just because a certain man a

certain department or a certain um

employee did not know about the change

in the policy so their role is a very

important so just to compare so in a

classroom setting they are the

Pio they are the Pio officers of the

room so ass simulator okay now let's

continue with the spokes

person okay spokes person they represent

the organization to external entities

and they communicate exp positions or

actions so for instance they speak to

the media so for

example there

is I am not sure if you were familiar

with the issue about Shawarma

shock yeah Shawarma shock I am not sure

it was during my high school year so

perhaps

2015 yeah somewhere that year summer

that period there were there were rumors

circulating about Shawarma Shack they

said that um there were rats in

their in their storage

rooms so of course if they did not

defend the company the Sharma Shack will

lose its Integrity will lose their

license

perhaps so what they can do to control

the situation they can have like a

conference or they will they can publish

something in the news and they speak to

the media to present their stance their

positions so that's one that's one of

the role of a spokes person okay they

also make oh yeah the public statements

like a

mentioned um

showtime for instance the show um

Showtime about a

certain

um you're if you're familiar with the vi

and ion issue about the cake

tasting yeah

so in if you visit if you visit the page

of Showtime They have this public

statement there so the person who posted

or the person who delivered that public

statement is a spokesperson of the

company all right so that is the role of

a

spokesperson now let's have the last

category which is the dis decisional

management

roles in this part we have four so first

one is entrepreneur so all right people

so it's not Entre preneur it's

entra entrepreneur or entrepreneur but

usually in um American pronunciation

it's nure entrepreneur okay so I hope

you practice practice with me

entrepreneur okay so when you say

entrepreneur they are the

ones who initiates and they implements

new ideas and Innovations for a company

so for example if you're an entrepreneur

you

have your team or your department was

able

to create or formulate a certain idea or

a certain

Innovation which can help the company

for

convenience for their production and the

efficiency of the operation in general

so that's why one so decisional rules

meaning

that the term itself they Implement they

initiate for Innovations for the company

for example they develop new products

they explore new markets and even some

improvement initiatives in a company so

for

example

um for example uh I have used this

example before about the National

Bookstore so for them to have or

to to gain more people to buy their

product so they have the they have the

project where you buy an envelope in um

consisting of school supplies for

students so you will buy that envelope

that set of school supplies you will pay

the cashier but you were not able to you

are you won't be able to get that school

supplies they will distribute it to

those students who need it so that's one

like for example you thought of that

idea oh for instance you're an

entrepreneur inside a company so you can

you can suggest that one we can do this

to to have or to increase our sales rate

and to encourage people to help I mean

to help students and to buy the product

so that could be one of the things that

you will do all right so those are the

things that entrepreneur do in a certain

and um in a certain

organization all

right the next one is

the disturbance Handler so disturbance

Handler so they addresses and resp

solves conflicts and even the unexpected

issues inside the company like for

instance for instance there were

disputes um there were

disputes among employees so dis

disturbance hand disturbance Handler um

resolves that issue they they handle the

situation they control the

situation another example if there are

crisis management crisis in a company

even disruptions in the operation so

they are the one who handles that

okay next one is the

resource resource allocator So when you

say when you say resource allocator they

decide how to allocate

resources like money the time Personnel

when you mean Personnel the people the

employees so for example how many

employees will be working inside the

operation in the field itself and how

many employees will work in the

workforce management or workforce

management they are the ones who handle

the schedule

the scheduling of the

operations okay so I am not sure if um

other companies have that one but in ESL

and BPO companies they usually have

workforce management like for

instance um these this team will have

this um the shifting SC the shift so

they decide the shift of the employees

like for instance morning shift 8 a.m.

to 5:00 p.m. and then the pm. shift will

be 2:00 p.m. to 11:00 p.m. so just an

example so one that's one um for money

of course the budget for the company so

there are the ones who all who handles

that one okay next the last

one

negotiator well from the word itself

they negotiate

they negotiate on behalf of the

organization like for

example negotiate um negotiating

contracts they also set um settle

disputes for example there is a there is

an employee who complains to do are you

familiar with Dole I hope you

are it's very important that you know

what Dolly means

okay so Dolly means

the all right I'm so

sorry Dolly means the department of

labor and employment I hope you remember

that one so as early as now please

please um learn about those government

agencies that is related to your to your

especially to your

what all this strand okay by the way so

for instance there's an employee who

complains to Dolly so of course if the

dolly finds out about finds out about

the um issue inside the company it will

ruin their it might ruin their

reputation dolly dolly have the power to

close the company so what do what

negotiators do

they negotiate they settle the disput

of so they will speak with do and they

will speak with the employee like

perhaps some of the PE um some of the

people in the companies sometimes give

monetary um what do you call this they

give money to those who are affected

just to resolve the issue but others

they don't really accept the money they

go to court so if you are a negotiator

you must do what it takes for you to

what do you call this mitigate or

deescalate the

situation so that what negotiators do

okay so those are the management roles

in an organization or a company now for

the last one we have a manager M skills

so we have three here we have conceptual

skills human skills and technical skills

So when you say conceptual skills they

have the ability to understand the

complex ideas Concepts and the product

the service of a company they they're

the one who

viewed those Concept in a bigger

picture Okay so they they develop

long-term plans they understand how the

organization interact with each of its

um component or each of its uh um what

do you call this

departments all right so they also

generate um

ideas how to improve those things how to

do um how to achieve

growth Okay so

for example the um they develop new

business models or products for the

company they create a vision uh or

strategy for the organization to achieve

its goal so those are the conceptual

skills so you as a managers as a manager

should have this one you should be able

to see the bigger

picture you will um you should

think three three four five steps

ahead for the Ben um for the benefit of

the company now let's say the human

skills so they um they have the ability

to work with people effectively the term

is effectively okay so they communicate

with them you this is your skill their

communic your communication skill you

should you should know how to use

psychology and communicating with people

not just with employees but even with

the um higher levels in the

management so those are the things that

you need to do so if you have a human

skills you'll be able to manage and

resolve issues or disputes among team

members or even the or the organization

as a whole and the last one is technical

skills so this part it's your specific

knowledge and ability is in performing a

task related to the job being assigned

to you so for example ABM you you are

all ABM students so it's your specific

um knowledge about um

bookkeeping um about um the salary um

one of the students uh told me about

journaling so account account in the

accounting department they do journals

and even the budget budgeting and

allocations of resources so those are

the things that you need to have the

technical skills

technicalities okay your expertise in

the

field so those are the management skills

you need to have for you to Be an

Effective managers someday so again

conceptual skills focusing on the bigger

picture Str

strategies next the human skills they

emphasize on the communicating with

people and the Team Dynamics and last

one technical skills involves your

specific

expertise on the uh related that tasks

okay

so that's all and I hope you you learned

a lot in this lesson