Glean: Work AI for all.
Summary
TLDRGlean is a work AI platform designed to enhance productivity by deeply understanding company data and context. It connects all company data, builds an Enterprise Knowledge Graph, and uses AI to generate personalized, secure, and referenceable answers. The platform offers advanced prompting capabilities for task automation and workflow enhancement. With Glean, teams can create custom generative apps, and experiences, making AI accessible to everyone for smarter work.
Takeaways
- 🧠 AI's role is to assist by deeply understanding data and context specific to a user's work.
- 📈 Glean is an AI platform designed to enhance work productivity by leveraging company data.
- 🔗 Glean connects securely to a company's data, including content, metadata, permissions, and more.
- 💡 It constructs an Enterprise Knowledge Graph to understand the company's unique context and jargon.
- 🔍 Glean uses hybrid search and retrieval technology to provide personalized, secure, and referenceable answers.
- 🛠️ The platform offers advanced prompting capabilities for automating tasks and workflows.
- 👨💻 Engineers can use Glean to get contextual support for debugging and code deployment.
- 💼 Sales reps gain insights into customers for faster deal closures with Glean's 360-degree views.
- 👩💻 IT teams can solve issues and automate ticket resolutions using Glean's AI capabilities.
- 💻 Teams can build custom generative apps and experiences with Glean's no-code and low-code tools.
- 🔌 Glean is easy to implement with hundreds of connectors and compatibility with various LLMs.
Q & A
What is Glean's role in a company?
-Glean serves as a work AI platform that deeply understands company data and context, helping employees find answers, generate content, and automate work.
How does Glean ensure it provides personalized assistance?
-Glean builds an Enterprise Knowledge Graph that considers content, people, and interactions within the organization, along with an AI model that understands the company's unique jargon.
What types of data does Glean connect to secure its AI capabilities?
-Glean connects to a variety of company data including content, metadata, permissions, activity, and identity data.
What is the purpose of Glean's hybrid search and retrieval technology?
-Glean's hybrid search and retrieval technology is used to retrieve the most relevant information to generate personalized, secure, and permissions-aware answers.
How does Glean ensure the security and privacy of the information it provides?
-Glean provides answers that are secure, private, and permissions-aware, ensuring that sensitive information is handled correctly.
What is the benefit of Glean's referenceable answers?
-Glean's answers are fully referenceable back to source documentation, allowing users to trust the information they receive.
What is the Glean Suite of advanced prompting capabilities?
-The Glean Suite allows users to create, edit, save, share, and discover multi-step prompts that automate everyday tasks and workflows.
How does Glean assist engineers in their work?
-Glean provides engineers with the necessary context to quickly triage and debug errors, enabling them to ship code faster.
What benefits does Glean offer to support agents?
-Glean helps support agents onboard with ease and find answers quickly to resolve cases efficiently.
How does Glean help sales representatives?
-Glean offers sales reps a 360-degree view of their customers, helping them understand their needs better and close deals faster.
What custom applications and experiences can teams build using Glean?
-Teams can build no-code and low-code custom generative apps and experiences using Glean to scale the power of their company's knowledge.
What kind of integration flexibility does Glean offer?
-Glean offers hundreds of connectors and the ability to use whichever LLMs (Large Language Models) are chosen, providing flexibility in implementation.
What is the implementation process like for Glean?
-Implementing Glean is quick, and it provides immediate value without the need for costly professional services.
Outlines
🤖 AI-Powered Work Assistant
The script introduces an AI platform named 'Glean' that is designed to assist employees by deeply understanding the data and context specific to their work. Glean is described as an AI assistant that can find answers, generate content, and automate tasks. It connects securely to all company data, including content, metadata, permissions, activity, and identity data, to build a unique Enterprise Knowledge Graph. This graph considers content, interactions, and corporate jargon to provide personalized and secure answers. Glean uses hybrid search and retrieval technology to ensure the information is relevant and traceable back to its source. The platform also offers advanced prompting capabilities for creating, editing, saving, sharing, and discovering multi-step prompts to automate everyday tasks. It benefits various roles within a company, from engineers to support agents, sales reps, and IT teams, by providing them with the necessary context and information to perform their jobs more efficiently. Glean also allows teams to build custom generative apps and experiences without coding, and it can be implemented quickly with immediate value, without the need for costly professional services.
Mindmap
Keywords
💡AI assistant
💡Enterprise Knowledge Graph
💡Hybrid search
💡RAG technology
💡Custom generative apps
💡360 customer view
💡Low-code and no-code
💡Permission-aware answers
💡Connectors
💡Multi-step prompts
Highlights
AI's potential to enhance work by deeply understanding data and context.
Glean as a work AI platform that understands company-specific data and context.
Glean's AI assistant provides 24/7 assistance, akin to an expert with company history.
Securely connects all company data including content, metadata, permissions, and identity.
Builds an Enterprise Knowledge Graph considering company's content and interactions.
AI model understands unique corporate jargon for personalized assistance.
Hybrid search and RAG technology for retrieving relevant information.
Generates personalized, secure, and referenceable answers.
Advanced prompting capabilities for creating, editing, saving, sharing, and discovering multi-step prompts.
Enables engineers to quickly triage and debug errors, accelerating code shipping.
Support agents can onboard easily and find answers to resolve cases swiftly.
Sales reps gain 360-degree customer views to close deals faster.
IT teams can deflect questions, solve issues, and close tickets automatically.
No-code and low-code custom generative apps and experiences to scale company knowledge.
Hundreds of connectors and flexibility to use chosen LLMs for implementation.
Quick implementation of Glean with immediate value and no costly professional services.
Glean empowers teams to work smarter with AI across various tasks and workflows.
Transcripts
AI has the potential to help everyone at
work with nearly everything they do but
only if it deeply understands all the
data people processes and context
specific to your work glean is the work
AI platform that does exactly that
clean's powerful AI assistant helps
everyone find answers generate content
and automate work with AI it's like
having an expert who's been at your
company from the very beginning who's
read every document been part of every
conversation and is ready to assist you
24/7 glean starts by securely connecting
all your company data including content
metadata permissions activity and
identity
data then gleen builds your company's
unique Enterprise Knowledge Graph taking
into account all of the content people
and interactions in your
organization as well as an AI model that
deeply understands your company's unique
corporate jargon
using its powerful hybrid search and rag
technology glean retrieves the most
relevant information to generate highly
personalized answers that are secure
private permissions aware and fully
referenceable back to Source
documentation so you can trust the
answers you receive with glean Suite of
advanced prompting capabilities everyone
can create edit save share and discover
multi-step prompts that automate
everyday tasks and workflows
engineers get the context they need to
quickly triage and debug errors and ship
code faster support agents on board with
ease and find the answers they need to
quickly resolve cases sales reps deeply
understand their customers with 360
views so they can close deals faster and
it teams deflect questions solve issues
and close tickets
automatically using The Gleam platform
teams can also build no Code and low
code custom generative a apps and
experiences that scale the power of your
company's knowledge anywhere it's needed
with hundreds of connectors and the
ability to use whichever llms you choose
implementing glean is quick you'll see
value immediately without any costly
Professional
Services when you have a work AI
platform as powerful and comprehensive
as glean everyone on your team can work
smarter with AI glean work AI for all
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