Best 40 Help Desk and Desktop Support Interview Questions and Answers

Summary

في هذا الفيديو، يعرض لورين من Skills Built أفضل 40 سؤالًا وإجابةًا لمقابلة الدعم المكتبي والمكتبي، تعزيز فرصك في الحصول على الوظيفة. تغطي الأسئلة التقنية والحل في المشكلات والمهارات الشخصية، مثل القدرة على التعامل مع العملاء الغاضب وإدارة الشبكات. يتضمن النص أمثلة حقيقية لالأسئلة التي قد تواجهها في المقابلة، مثل حل مشاكل الأجهزة وإدارة البريد الإلكتروني وحماية الأنظمة. ينصح النص بمراجعة الأسئلة قبل المقابلة لضمان النجاح في الوظيفة المرغوبة.

Takeaways

• 🌐 تتزايد الطلب على متخصصي الدعم المكتبي والمكتبي بسبب امتلاك الشركات للأنظمة التقنية والبرمجيات التي تواجه الملايين من المستخدمين مشاكل يومية مع أجهزهم.
• 🔍 في مقابلات التوظيف، يتم فحص المعرفة التقنية والمهارات في حل المشكلات، لكن التركيز الرئيسي هو على الأسلوب في حل المشكلات والخدمات العملاء والتواصل.
• 💡 يجب أن تكون إجابتك على السؤال عن الرغبة في العمل كمتخصص دعم المكتب بشخصية وenthusiastic، وتشير إلى القدرة على حل المشكلات الإلكترونية.
• 👌 يجب أن تتضمن الإجابة على السؤال المتعلق بمثال تذكرة حلها، مثال حقيقي من تذكرة تم حلها وخطوات حلها للتوضيح على الأسلوب في حل المشكلات والتواصل.
• 🖥️ يجب التحقق من التوصيلات الكهربية والأجهزة قبل حل مشاكل الأجهزة مثل شاشة الكمبيوتر التي لا تعمل.
• 🔒 الوضع الأمان (Safe Mode) يستخدم لبدء الكمبيوتر في أبسط حال ممكن، مما يساعد في تحديد الأخطاء.
• 📚 الدليل النشط (Active Directory) هو خدمة من مايكروسوفت تستخدم لإدارة وتنظيم وتشغيل الشبكات، مما يسهل على المسؤولين استخدام المعلومات المتعلقة بالمستخدمين والأجهزة.
• 💥 'Blue Screen of Death' (BSOD) هو خطأ حاد يحدث عندما لا يمكن لنظام التشغيل أن يعمل ويفشل، ويتطلب عادة حل الأخطاء المتعلقة بالأجهزة أو النواة أو الدرايفرات.
• 📉 يمكن أن تكون السبب الرئيسي وراء الكمبيوتر البطيئة نقص الذاكرة المناسبة، ويتضمن حل هذه المشكلة إزالة ملفات مؤقتة وتحسين المساحة على القرص الصلب.
• 😡 يجب أن تكون الإجابة على سؤال كيف تتعامل مع العملاء الغضباء تظهر أنك دائمًا صبور وجاهز للاستماع للعميل بغض النظر عن مدى عد他们都mood أو العدم الودائي، وتختبر قدرتك على حل المشكلات في المواقف الصعبة.
• 🔑 يجب التأكد من أن العميل يمكنه تكوين الطابعة على الكمبيوتر من خلال إطلاق تعليمات واضحة وإرشادات للتأكد من أن الطابعة متصلة ويعمل الشخص على تكوينها بشكل صحيح.

Q & A

لماذا يُطلب من مهندس الدعم المكتبي أن يوضح الرغبة في العمل في هذا المجال؟

يجب أن يشير الإجابة إلى أن لديه ذكاء في حل المشكلات، وأنه يستمتع حقًا باستكشاف مشكلات الكمبيوتر.

كيف تشرح خطوات حل مشكلتك في تذكرة IT سابقة؟

يجب أن تكون صادقًا وتعطي مثالًا حقيقيًا عن التذكرة التي حلتها، مع التركيز على مهاراتك في حل المشكلات ومهارات التواصل.

ما هي الخطوات التي ستتخذها لحل مشكلة شاشة الكمبيوتر التي لا تعمل؟

تحقق أولاً من التوصيلات الكهربائية والأجهزة، ثم اتصل بشاشة بديلة إذا كان ذلك ممكنًا، وتحقق من محركات العرض وبطاقة الفيديو.

ما هي الوضع الأمان في الحاسوب؟

وضع الأمان هو وضع يبدأ الكمبيوتر في أبسط حالته، حيث لا يستخدم ملفات autoexec.bat أو config.sys، ومعظم محركات الأجهزة غير محمولة.

ما هي الخدمة الأساسية لـ Active Directory و ما هي مفيدتها؟

Active Directory هي خدمة من Microsoft تستخدم لإدارة وتنظيم وتشغيل الشبكات، مما يسهل على المديرين الأنظمة العثور على واستخدام المعلومات المتعلقة بالمستخدمين والكائنات في الشبكة.

كيف تعالج مشكلة 'شاشة الموت الزرقاء'؟

أعد تشغيل الكمبيوتر أولاً، ثم تحديث محركاتها، افصل الأجهزة الخارجية للتحقق من السبب، ابدأ الكمبيوتر في وضع الأمان، وتحقق من أقسام القرص الصلب، استخدم خيارات الاستعادة ال统統ية، وتحقق من الكابلات.

كيف تشرح موقفًا مع عميل غاضب؟

يجب أن تظهر القدرة على الاستماع والعمل على حل المشكلات في المواقف الصعبة، مع التركيز على القدرة على الاستماع والحل المشكلات ووضع نفسك في حوافر الآخرين.

كيف يمكنني مساعدة مستخدمين في تكوين الطابعة على الكمبيوتر؟

تحقق من أن الطابعة محمولة و_que الحاسوب متصل بها، ثم افتح معالج الطابعة في Windows وحدد الطابعة المطلوبة، وقم بتثبيت وتحديث محركات الطابعة إذا لزم الأمر.

كيف يمكنك التأكد من أن النظام غير مصاب بفيروس؟

استخدم برنامج مكافحة الفيروسات جيد لمسح الكمبيوتر، وابحث عن علامات مشاكل المتعلقة بالفيروسات مثل البطء المفرط والنوافذ المنبثقة المستمرة.

ما هي PTR السجل و ما هي وظيفته؟

PTR يشير لسجل المؤشر، يحل IP عنوانًا إلى اسم نطاق كامل، ويتم استخدامه لتحقق من ارتباط الخادم بالعنوان IP من حيث بدأت التوصيل.

كيف يعمل الخادوم الشخصي VPN؟

VPN يقوم بإنشاء شبكة خاصة على شبكة عامة مع تشفير إضافي لتوصيل المستخدمين إلى الموارد الشخصية، ويخفي عنوان IP الأصلي وهوية الموقع للمستخدمين.

ما هي الفرق بين النسخة الاحتياطية الجزئية والنسخة الاحتياطية الكاملة؟

النسخة الاحتياطية الجزئية تنسخ الملفات التي تغيرت منذ آخر نسخة احتياطية كاملة، بينما النسخة الاحتياطية الكاملة تنسخ جميع البيانات.

كيف يمكنني معرفة عنوان MAC لجهاز معين؟

يمكن استخدام الأمر 'getmac /b' في مربع نقاش الطرف أو 'ipconfig /all' لمعرفة عنوان MAC.

ما هي الفرق بين FAT32 و NTFS؟

FAT32 هو نظام ملفات قديم يخزن البيانات في 32 بت، مع حد أقصى لحجم الملف، في حين أن NTFS هو نظام ملفات حديث يدعم أطراف كبيرة وميزات الاسترداد وأذونات الملفات وروابط ال.

ما هي الوظيفة الرئيسية لـ DHCP؟

DHCP يعين عناوين IP فريدة لكل جهاز في الشبكة تلقائيًا، مما يوفر فرصة لتجنب تلقيمات IP المتكررة أو الأخطاء في الشبكات الكبيرة.

ما هي الفرق بين منافذ المسلسل والمواجهات؟

منفذ المسلسل ينقل البيانات بت واحدة في وقت واحد، في حين أن منافذ المواجهات ينقل ثمانية بت في وقت واحد.

ما هي الهدف من التوظيف في الدعم المكتبي؟

يجب أن تظهر مهاراتك في حل المشكلات العقدة، والعمل مع المستخدمين، والعمل الجاد والمثابرة في التعلم المستمر، والعمل ضمن المجموعة والمرونة.

Outlines

00:00

😀 Desktop Support Interview Questions Overview

Lauren from Skills Built introduces a video that outlines the top 40 interview questions and answers for desktop support and help desk positions. The video aims to prepare viewers for technical and problem-solving assessments, emphasizing the importance of customer service and communication skills. It suggests originality in responses and provides an example of how to answer a question about problem-solving enthusiasm from childhood.

05:02

🔍 Problem-Solving and Technical Knowledge in Desktop Support

The script delves into common interview questions like detailing a solved ticket, troubleshooting a non-functioning monitor, explaining safe mode, and understanding Active Directory. It advises interviewees to be genuine, use real-life examples, and demonstrate a systematic approach to problem-solving. It also covers the Blue Screen of Death (BSOD), offering strategies for diagnosis and resolution.

10:04

🛠️ Practical IT Support Scenarios and Solutions

This section discusses practical IT issues such as slow computer systems, angry clients, printer configuration problems, and system security. It provides detailed strategies for each scenario, from clearing temporary files to dealing with difficult users with patience. The importance of logical drives and VPNs in a network environment is also highlighted, along with the process of accessing a website, emphasizing the technical breadth required in desktop support roles.

15:06

🗂️ Understanding Networking Concepts and Data Security

The script explains networking concepts like MAC addresses, VPNs, and the process of accessing a website via DNS. It also touches on personal productivity, with a question about the ideal work environment for success. The discussion on restricting social media access in a company setting introduces the concept of content filtering through routers. The importance of PST files for email data portability is also noted.

20:07

🔧 Troubleshooting Common Computer Issues

The paragraph focuses on resolving specific computer issues such as a computer clock resetting due to a faulty CMOS battery, backing up Outlook emails using PST files, understanding DHCP, and the difference between various storage technologies like SCSI. It also covers the distinction between incremental and differential backups, the role of DNS in translating domain names to IP addresses, and the process of login issues resolution.

🖥️ File Systems, Email Protocols, and Cybersecurity

This section covers the differences between FAT32 and NTFS file systems, introduces IMAP as an email protocol, explains the use of cross cables, and discusses boot.ini in older Windows systems. It also explains cookies, the difference between serial and parallel ports, and the dangers of phishing attacks. The video concludes with advice on discussing salary expectations and selling oneself in a job interview, urging viewers to come prepared with thoughtful questions for the interviewer.

Keywords

💡مكتب الدعم الفني

مكتب الدعم الفني هو قسم في الشركات الذي يتعامل مع المشكلات التقنية التي يواجهها الموظفين يومياً. في النص، يُذكر أن الطلب على متخصصي الدعم الفني للعمل المكتبي يتزايد مع اتباع الشركات للتكنولوجيا والأنظمة البرمجية. ويُستخدم هذا المصطلح للتعبير عن الوظيفة التي يمكن أن تتضمن حل المشكلات المتعلقة بالأجهزة الكمبيوتر وضمان أن تssystemes IT تعمل بشكل سليم.

💡دعم المكتب

دعم المكتب هو جزء من الوظائف التقنية التي تتضمن حل المشكلات المتعلقة بالأجهزة الكمبيوتر والأجهزة اللوحية الأخرى. في النص، يُناقش أهمية مهارات الدعم الفني للمكتب في حل المشكلات التي تؤثر على الإنتاجية، مما يشير إلى الدور الحيوي الذي يمكن أن يلعبه هذا الشخص في المنظمة.

💡.Safe Mode

Safe Mode هو وضع تشغيل الكمبيوتر الذي يتيح بدء الكمبيوتر في الوضع الأساسي للتشخيص والإصلاح. في النص، يُستخدم مثالًا لتوضيح كيفية استخدام Safe Mode ل缩小问题的原因، مما يظهر الأهمية الأساسية لوضع Safe Mode في الدعم الفني.

💡Active Directory

Active Directory هو خدمة من Microsoft توفر واجهة لإدارة وتنظيم شبكات المؤسسات. في النص، يُستخدم كمثال لتوضيح كيفية استخدامها لتعيين سياسات جديدة لمجموعة معينة من المستخدمين أو قيود الوصول إلى مستخدم أو حذف مستخدمين من الشبكة.

💡Blue Screen of Death

Blue Screen of Death (BSOD) هو خطأ حرج يظهر عندما تفشل الأنظمة التشغيل وتتوقف. في النص، يُناقش كيفية حل هذه المشكلة عن طريق إعادة تشغيل الكمبيوتر وتحديث الivers وإزالة الأجهزة الخارجية وغيرها، مما يظهر الأهمية الأساسية لفهم ومعالجة هذا النوع من الأخطاء في الدعم الفني.

💡VPN

VPN هي اختصار لـ Virtual Private Network، وهي تكنولوجيا توفر اتصالًا خاصًا عبر شبكة عامة مع تشفير إضافي. في النص، يُشرح كيف يعمل VPN في السياق الوظيفي للدعم الفني، مما يظهر الأهمية الأساسية للأمان والخصوصية في الشبكات.

💡MAC address

MAC address هي عنوان الماكينة الشخصي الذي يستخدم لتحديد الأجهزة على الشبكة. في النص، يُذكر كيفية الحصول على عنوان MAC لجهاز معين، مما يظهر الأهمية الأساسية لهذا العنوان في الدعم الفني والشبكات.

💡DHCP

DHCP هي اختصار لـ Dynamic Host Configuration Protocol، وهي خدمة توفر عن طريقها تخصيص عنوان IP للأجهزة في الشبكات. في النص، يُشرح كيف يعمل DHCP وكيف يمكن أن يساعد في تخصيص العناوين IP بشكل تلقائي.

💡PST file

PST file هي نوع من أنواع الملفات التي يستخدمها Microsoft Outlook لتخزين نسخ من البريد الإلكتروني والأحداث التقويمية الأخرى. في النص، يُناقش أهمية ملف PST في الدعم الفني، حيث يوفر بورتابلية لنقل بيانات Outlook الهامة.

💡IMAP

IMAP هي acronym for Internet Message Access Protocol، وهي بروتوكول بريد إلكتروني يسمح بإدارة البريد الإلكتروني مباشرة على الخادم البريدي. في النص، يُناقش الفرق بين IMAP وبروتوكول POP التي يستخدمها العملاء للوصول إلى بريدهم الإلكتروني.

💡Phishing attack

Phishing attack هو نوع من هجمات الأمان التي تستهدف المستخدمين عبر البريد الإلكتروني أو الروابط الضارة لجمع معلومات حساسة. في النص، يُشرح كيف يمكن أن تؤثر هجمات Phishing على الأمان الشخصي وكيف يمكن للدعم الفني مساعدة المستخدمين في التعرف على هذه الهجمات والوقاية منها.

Highlights

Introduction to the video by Lauren from Skills Built, covering the top 40 help desk and desktop support interview questions and answers.

The increasing demand for desktop support and help desk professionals due to worldwide IT adoption.

Emphasis on problem-solving approach, customer service, and communication skills in desktop support and help desk interviews.

Advice on answering why you want to work as a Desktop Support Specialist, highlighting a passion for solving computer problems.

How to provide a genuine example of a solved ticket to demonstrate problem-solving and communication skills.

Steps to solve a common issue where a user's monitor is not working, including hardware and software checks.

Explanation of Safe Mode and its use in troubleshooting computer problems.

Understanding Active Directory and its role in managing and organizing networks.

How to address the Blue Screen of Death (BSOD), including steps for diagnosis and resolution.

Approach to solving a slow computer system, including memory checks and potential hardware upgrades.

Handling an angry client or user with patience and effective communication.

Assisting users with printer configuration, including network settings and driver updates.

Ensuring a system is virus-free using antivirus software and monitoring for signs of malware.

Understanding and explaining the purpose of a logical drive in optimizing storage performance.

How to retrieve a MAC address using command prompt and its significance in network identification.

Operation of a VPN in creating a secure, encrypted connection over a public network.

The process behind resolving a URL to an IP address when visiting a website.

Importance of having a conducive work environment for success and happiness in employment.

Implementing a policy to restrict Facebook access using router settings and content filters.

Understanding PST files and their importance for backing up Outlook emails.

Explanation of DHCP and its role in automating IP address assignments in networks.

The difference between incremental and differential backups and their applications.

Role of DNS in translating domain names to IP addresses for internet resources.

Concept of reverse DNS lookup, converting IP addresses back to domain names.

Troubleshooting a user unable to log into their computer despite correct credentials.

Difference between FAT32 and NTFS file systems, including their limitations and features.

IMAP protocol and its role in managing emails directly on the email server.

Use of a crossover cable to connect devices of the same type without an intermediary device.

Boot.ini file and its use in older Windows operating systems for BIOS firmware boot options.

Explanation of cookies, their function, and how they are stored on a user's computer.

Difference between serial and parallel ports in data transmission.

Phishing attacks and how they compromise user information through deceptive means.

Responding to common interview questions about personal weaknesses and salary expectations.

Reasons why the interviewee should be hired, focusing on problem-solving skills and teamwork.

Importance of asking questions during an interview to show interest in the company and the job.

Transcripts

hi guys this is Lauren from skills built

training and in today's video I'm going

to show you the best 40 help desk and

desktop support interview questions and

answers thank you for choosing to watch

this video to help us help more people

like you please like comment and

subscribe also hit the notification

bells so that you will get notified of

our future videos let's get started as

businesses worldwide adopt IT and

software systems the demand for desktop

support and help desk professionals as

increasing millions of users face daily

issues with their computers these issues

affect productivity so companies want to

ensure that their IT systems run

smoothly that's why they need desktop

support and help desk professionals

desktop support and help desk interviews

check your technical knowledge and

problem-solving skills

the main focus however is on your

problem-solving approach customer

service and communication skills if you

have a desktop support or help desk job

interview here are the best 40 interview

questions and answers you should use to

boost your chances of getting the job

question number one why do you want to

work as a desktop Support Specialists

your answer should indicate that you

have a real knack for solving problems

instead of just saying desktop support

is my passion try to be original and

answer the question in such a way that

the interviewer feels that you really

enjoy solving computer problems so a

good answer would be I loved filming

computer problems since I was a child I

remember opening my childhood computer

and toys to look at what's going on

inside them and I tried to understand

how they worked

I think desktop support provides me an

opportunity to refine my problem-solving

skills in the area of IT question number

two give us an example of a ticket that

you solved what was the problem and what

steps did you take to solve it

this is a very common question in

desktop support and helpdesk interviews

try to be genuine and give a real-life

example of the ticket you've resolved at

any point in your career the interviewer

wants to know your problem-solving

approach and your communication skills

if you've never solved an IT ticket

before you can familiarize yourself with

a few common computer problems and their

solutions before going into the

interview you can use one of these

examples to answer this question if you

have solved an IT ticket before here's a

good answer to this question in my

previous company I was assigned a ticket

in which a user was not able to drag and

drop anything onto their desktop I

connected the user remotely as they were

located in a different office I asked

them to restart their computer but the

problem wasn't fixed I asked the user to

look at their keyboard and make sure

that no key was pressed it turned out

the Escape key on the keyboard was

pressed due to some stickiness bringing

the Escape key to its normal position

fix this problem question number three

you receive a ticket in which a user's

monitor is not working how would you

solve this problem

I will first check the power cable and

then the VGA or DVI cables and ports to

rule out any hardware issues after that

I will connect a spare monitor if

available to the computer to make sure

the monitor itself is not faulty I will

also check the display drivers and video

card question number four what is safe

mode safe mode is used to start a

computer in the most basic state in safe

mode the computer does not use

autoexec.bat or config dot sis files and

most of the device drivers are also not

loaded this helps in narrowing down the

kalus of a specific problem if a problem

is not appearing in safe mode

it means the default settings and basic

files have no problem and we should look

elsewhere to diagnose the problem

question number five what is active

directory active directory is a service

by Microsoft that is used to manage

organize and run networks Active

Directory makes it easier for system

administrators to find and use

information related to all the users and

objects in a network an example would be

using Active Directory to assign new

policies to a specific group of users

restricting access to a printer for a

specific user or removing users from a

network Active Directory consists of

different objects like forests domains

contacts group sites printers and

subnets question number six what is the

blue screen of death and how do you fix

it

the blue screen of death is a critical

error that occurs when operating systems

cannot function and it crashes mostly

BSOD problems are related to Hardware

kernel or drivers blue screen of death

errors often show an error code or stop

code which we can use to find out the

cause of the problem to solve this

problem

I will first restart the computer if the

computer restarts successfully I will

update all drivers if the problem

persists I will disconnect all

unnecessary Hardware to rule out the

external causes I will also boot the

computer in safe mode to see if the

problem occurs in this basic state as

well other fixes I can try include

checking the hard disk for bad sectors

System Restore installing updates if

available

checking hard disk cables and using the

startup repair option from the boot menu

question number 7 a user complains that

their system is running very slowly how

would you solve this problem the primary

reason behind a slow computer is usually

a lack of sufficient memory I will start

by removing temporary files from the

windows folder I will also with the

users permission delete any unused files

and programs that are taking up

significant space on the hard disk

I will also run G fragmentation tools to

optimize space on the hard disk if the

user is facing slow performance while

using the Internet I will delete a cache

from the browser as a last resort I'll

explore the possibility of upgrading the

hard disk to SSD in

Ram or installing a more powerful

processor question number 8 describe a

situation where you had an angry client

or user try to answer this question in a

way that shows you are always patient

and willing to listen to the customer no

matter how angry or unfriendly they are

the interviewer is trying to test your

ability to solve problems in tough

situations for example when a customer

is being angry impatient or unreasonable

the employer wants someone who is a good

listener problem solver and has the

ability to put themselves in another

person's shoes so here's how you should

answer this question in my previous

company a user was extremely upset with

his printer issues when I contacted him

to resolve the ticket he started yelling

and complained that the specific problem

had reoccurred for the third time

without interrupting the user I kept

listening to him and when I got a chance

I ensured him that I understood his

frustration and the effect that this

problem is having on his productivity

I also assured him that this time his

problem would be resolved to his

satisfaction and told him that his

problem was my priority when the user

calmed down I started looking into the

problem it was an IP conflict issue that

was disrupting the printer configuration

periodically question number nine a user

is finding it difficult to configure a

printer on their computer how can you

help them after making sure that the

printer is powered on and the computer

is connected to the printer I will open

the ad printer wizard in Windows and

select the required printer from the

list of available printers I will use

the admin network wireless or Bluetooth

printer option if we are operating in a

networked environment

I will also install and update printer

drivers if necessary if the user's

computer normally fails to detect their

network printer I will enable network

discovery and file and printer sharing

options in the network and sharing

Center in control panel question number

10 how will you make sure that a system

is not infected with a virus

I will use a good antivirus software to

scan the computer for any viruses or

malware I will also look for signs of

virus related problems including

unexplained slow speed endless pop-ups

and spam functioning of dot exe files P

UPS potentially unwanted programs

unfamiliar programs and unattended

events question number 11

what is PT our pointer record a PTR

record resolves an IP address to a full

domain name PTR records are used to

check a server's association with the IP

address from where the connection was

initiated PTR is often known as reverse

DNS because a PTR associate san IP with

a domain name opposite to DNS which

points domains to IP addresses question

number 12 what is a logical drive a

logical Drive is a virtual storage unit

that exists on a physical hard drive but

acts as an independent storage drive

question number 13 what is the purpose

of logical drive the purpose of a

logical drive is to optimize storage

performance by making contiguous storage

units allowing them to interact

optimally without intervening with

irrelevant or unrelated physical units

logical drives add abstraction and

storage making it easier for the

operating system to read from memory

question number 410 how do you get the

MAC address for a specific and I see we

can use get Mac /b in the command prompt

dialog box or we can also find it using

the ipconfig /all command question

number 15 how does a VPN work a VPN

fails a private network over a public

network with extra encryption to connect

users to the private networks resources

a VPN masks the original IP address

identity and location of the originator

of a web request question number 16 what

happens behind the scenes when you type

google.com in the browser and hit enter

when enters pressed

the browser checks the cache of the

browser operating system router and ISP

for the DNS record to find the

corresponding IP address of WWWF the IP

address of Google is not found in these

caches the ISPs DNS server will initiate

a request to other DNS servers on the

internet to find the IP address of

google.com when my browser receives the

appropriate IP address it establishes a

connection usually a TCP connection once

the connection is established the data

transfer process will start the browser

will send a GE to u request asking for

the google.com web page

the server on the other end receives the

request and the request handler usually

a program written in common web

languages like PHP ASP or Ruby reads the

request to identify what exactly is

being requested and starts to assemble a

response in a required format the server

response contains the required web page

and other details like compression type

cache format cookie information and more

the browser will render HTML and send

more g-e-t requests if necessary based

on HTML tags complete rendering will

take place which includes CSS JavaScript

files images and more the google.com web

page will then appear on the browser

question number 17 what is the single

most important factor that must be

present in your work environment for you

to be successful and happily employed

there could be several responses to this

question but here are the most useful

ones that would convey to the

interviewer that you plan to stick with

the company are willing to learn new

things and are open to challenges your

answer should be something like this the

most important factor for me would be an

opportunity to learn new things and the

freedom to think outside the box to be

given a chance to present new ideas for

growth and productivity to be

appreciated when I work hard to remove

obstacles in the way of the company's

goals and success

question number 18 how does a router

work routers manage the flow of data to

multiple connected network devices if a

packet has to go from network a to

Network D the router connecting the

network any devices will first identify

the best possible path for the packet to

get to network D or the closest network

to the final destination it does this by

using a routing table to determine the

best path based on the number of hops to

the destination in simple words a router

sends IP packets to other networks using

the best possible path which it

identifies using routing tables question

number 19 you are asked by the company

CEO to make sure that no employee in the

company is able to open facebook how

will you implement this policy there are

several ways to do this but the best one

is to implement the restriction using

the company's router first I will find

the IP address of the main router by

using the IP config command I will type

the IP address in my browser to open the

router settings I will then open the

content filter section I will add the

Facebook URL to the content filter

option this will block Facebook for all

users question number 25 what is a PST

file and why is it important PST stands

for personal storage table a PST file is

a file format built by Microsoft that is

commonly used to store copies of emails

messages calendar events and other data

items for applications like Microsoft

Outlook the best advantage of a PST file

is that it provides you with the

portability to transfer your important

Outlook data from one computer to the

next question number 21 a user complains

that their computer clock resets every

time they restart their PC how would you

solve this problem the most common cause

of this problem is a faulty CMOS battery

which provides power to the

complementary metal-oxide-semiconductor

CMOS chip this chip stores key

information like data and time replacing

the CMOS

battery solves this problem question

number 22

how can you back up Outlook emails the

best option is to use PST files to take

outlook backups we can use the export

option in Outlook to get a PST file for

Outlook data question number 23

what is DHCP DHCP stands for dynamic

host configuration protocol DHCP assigns

unique IP addresses to hosts we use DHCP

to automate the process of IP address

assignments so that we don't have to

manually assign IP addresses to

computers or devices in large networks

question number 24 okay can you tell me

in a bit more detail how DHCP works yes

a computer runs the DHCP client and

sends a broadcast message requesting an

IP address the DHCP server sends an IP

address to the computer the computer

accepts the IP address by sending a

message back to the server the server

sends an ACK message along with subnet

mask default gateway and other network

details question number 25

what is SCSI SCSI stands for small

computer system interface it's a type of

fast parallel bus that is used to

connect several devices within the

computer including hard disks scanners

cd-rom and tape drives question number

26 what is the difference between

incremental backup and differential

backup a differential backup only copies

those files that were changed since the

last full backup for example if I take a

differential backup of my files today

the backup will copy everything that was

changed since the last full backup a

full backup copies all data an

incremental backup copies everything

they changed sent the last backup the

last backup does not necessarily have to

be a full backup question number 27 you

talked about DNS earlier in the

interview can you explain what is there

Deanna's translates domain names to IP

addresses so that browsers can load

internet and network resources for

end-users question number 28 what is

reverse DNS lookup and forward DNS

lookup forward DNS lookup converts

domain names to IP addresses while

reverse DNS lookup converts IP addresses

to domain names question number 29 a

user is unable to log in their computer

even when they are typing their password

correctly how can you solve this problem

after making sure that the user is

entering the right username and password

I'll check the network cables and

connectivity to ensure that the user is

connected to the network I will also

check whether the user is added in the

domain I can also use the manage user

account option by signing in as an

administrator to change the password of

the problematic account and try signing

in again running a system file check

using the SFC command also helps in

fixing this problem sometimes corrupt

files hamper the sign-in process

starting the computer in safe mode and

trying to sign in with a local account

and doing a system restore or complete

reset windows can also help to solve

this problem

question number 38 what is the

difference between fat32 and NTFS f80

stands for file allocation table it's a

relatively older file system that stores

data in chunks of 32 bits its file size

is extremely limited

NTFS stands for new technology file

system it's a modern file system that

supports large file sizes recovery

features file permissions and hard links

question number 31 what is I'm on IMAP

is an email protocol iMac stands for

internet message access protocol it

manages emails directly on the email

server instead of downloading them on

the end-user device all modern email

clients and servers support IMAP

question 32 what is a cross cable a

cross cable

used to connect to devices of the same

type it is usually used when we need to

connect to devices in the absence of an

intermediary device such as a switch

question number 33

what is boot I and I and when do you use

it boot I and I is an initialization

file usually found on older Windows

operating systems like Windows NT XP and

2000 this file contains boot options for

computers with BIOS firmware it is

located in the root directory of the

primary hard disk drive partition

question number 34 explain cookies

cookies are small text files used to

track a user's movement on a website

they are used to save the users progress

remember their credentials preferences

and other data items cookies are stored

on the user's computer question number

35 what is the difference between serial

and parallel ports a serial port

transmits data one bit at a time in

serial order while a parallel port

transmits eight bits at a time question

number 36 what is a phishing attack

phishing is a type of cyber attack

usually masquerading as web links emails

and forms when a user clicks on the

malicious link the attack initiates or

the user is asked to enter sensitive

information like credit card data

passwords or social security numbers

example a user receives a link to sign

up for a Bitcoin newsletter when clicked

the link opens our registration form

asking for the user's gmail ID and

password the user enters the credentials

giving away their secret information to

the hackers as a result the users gmail

account is compromised question number

37 what's your biggest weakness

sometimes I tend to be a perfectionist I

like to ensure that the outcome of my

efforts are perfect this could sometimes

result in overthinking and exhausting

question number 38 what are your salary

expectations

this is a highly subjective question but

the most important thing to note here is

that you should not shy away from this

question it is totally rational and

normal to mention your salary

expectations however they should be

realistic data from salary comm shows

that the average annual salary for a

desktop support job is around 52,000

u.s. dollars if you have over three

years of experience you can mention that

you are expecting a salary in line with

your experience if you're already

employed you can say that your

expectation is to receive an increase

from your current salary question number

39 why should we hire you you should

hire me mainly because I'm good at

solving complex computer problems and I

work well with users I have a strong

work ethic and I will be working

sincerely for the satisfaction of the

company's clients another reason is that

I have a strong track record that proves

that I am willing to work hard and a

continuous learner I work well within a

team and I'm flexible question number 48

do you have any questions this is your

opportunity to prove to the interviewer

that you've been paying attention you

know about the company and you are

genuinely interested in the job never

say that you don't have any questions

this will leave a very bad impression

here are a few questions you can ask yes

I was curious to know which incident

management software your company uses

for the IT department yes I wanted to

know about the client base of the

company what types of clients does the

company serve yes I wanted to ask how

many people the company currently has in

the desktop support department and there

you have it review these 40 questions a

few times before attending your helpdesk

or desktop support job interview and

you'll be on your way to a rewarding IT

career thanks for watching don't forget

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