ServiceNow Reporting Tutorial

Summary

This video script introduces a new series aimed at teaching viewers to become proficient with the ServiceNow platform through a data-driven approach. Hosted by Jeff Tease, a seasoned software developer, the series focuses on ServiceNow's reporting capabilities, guiding learners through the creation, management, and sharing of reports. The script delves into the database structure, explaining how to utilize the sys_report table and related tables for report generation, scheduling, sharing, and dashboard integration, emphasizing simplicity and practical learning.

Takeaways

• 📚 The video script is for a series aimed at teaching ServiceNow platform usage through a data-driven analysis approach.
• 🔍 The speaker emphasizes that understanding ServiceNow's database structure is fundamental to learning its functionalities.
• 📈 The script focuses on ServiceNow's reporting capabilities, explaining how to create, manage, and share reports effectively.
• 📝 It mentions that reports in ServiceNow are stored as records in the 'sys_report' table, which is the central point for report data management.
• 🗂️ The script outlines four additional tables that support reporting functionalities: 'report_source', 'sys_auto_report', 'report_users_groups', and dashboard-related tables.
• 🔑 Key fields within the report table are highlighted, such as 'sysid', 'title', 'source type', 'table', and 'type', which dictate how reports are generated and displayed.
• 📊 Over 23 types of reports and visualizations are available in ServiceNow, each suitable for different data presentation needs.
• 🛠️ The process of creating a new report involves populating fields in the report table, either through the UI, Studio, or from an existing list view.
• ⏰ Scheduling reports for email involves inserting records into the 'sys_auto_report' table, specifying execution timing and recipient details.
• 📧 Sharing reports with other users or groups is done through the 'report_users_groups' table, allowing on-demand access to the reports.
• 📊 Dashboards in ServiceNow can display reports alongside other widgets, and adding a report to a dashboard involves creating records in related tables.

Q & A

What is the main theme of the new video series by Jeff tease?

The main theme of the new video series is to teach viewers all they need to know to become experts at using and administering the ServiceNow platform, focusing on a data-driven approach to learning.

What approach does Jeff tease advocate for learning about ServiceNow and its functionality?

Jeff tease advocates for a data-driven analysis and learning approach, starting by looking at the data and understanding the database structure, as almost everything in ServiceNow is a record in the database.

What is the significance of the 'sys_report' table in ServiceNow's reporting capabilities?

The 'sys_report' table is significant as it is a system table in ServiceNow's database that stores a record for each report, serving as the primary storage location for all report-related information.

How many tables support the functionality related to reporting capabilities in ServiceNow?

There are four tables that support the functionality related to reporting capabilities in ServiceNow: 'report_source', 'sys_auto_report', 'report_users_groups', and tables related to dashboards.

What are the different types of reports available in ServiceNow out of the box?

ServiceNow provides over 23 different types of reports or visualizations out of the box, including lists, bar charts, pivots, trends, line control, spline area, histograms, heat maps, calendars, bubble charts, funnels, pyramids, donuts, pie charts, speedometers, dials, and single score reports.

How can a report be created in ServiceNow using the 'Create New' module in the Reports application?

A report can be created by populating the necessary fields such as the report name, source type, table, and other relevant fields in the 'Create New' module of the Reports application, and then saving the new record in the 'sys_report' table.

What is the purpose of the 'sys_auto_report' table in ServiceNow?

The 'sys_auto_report' table is used to schedule reports for automatic execution and emailing to interested users on a recurring basis, storing information such as the report reference, execution timing, recipients, and email details.

How can a report be shared with other users or groups in ServiceNow?

A report can be shared with other users or groups by using the 'share' functionality in the report interface, which allows for specifying individual users, groups, or making the report globally accessible.

What is the process for adding a report to a dashboard in ServiceNow?

To add a report to a dashboard in ServiceNow, one can open the report and use the 'add to dashboard' option, then select the desired dashboard and tab for the report display, and finally click 'add' to create the necessary records in the related tables.

What is Jeff tease's philosophy on learning and software development?

Jeff tease believes that learning about software development should be fun and that we often overcomplicate things. He advocates for simplicity, stating that the best solution is usually the simplest.

Outlines

00:00

📚 Introduction to ServiceNow Learning and Reporting

Jeff Tease, a seasoned software developer and technical architect, introduces a new series of videos aimed at teaching viewers how to become ServiceNow experts. He emphasizes a data-driven approach to learning, starting with understanding the platform's database structure. The video focuses on ServiceNow's reporting capabilities, which are crucial for passing the CSA certification or simply becoming adept at data presentation. Jeff explains that ServiceNow's functionality is fundamentally based on its database, with the 'sys_report' table being central to understanding reports. He also outlines the related tables that support reporting features, such as 'report_source', 'scheduled_email_of_reports', 'report_users_and_groups', and the dashboard-related tables.

05:01

🔍 Exploring the Report Table and Its Fields

This section delves deeper into the 'sys_report' table, which stores records for each report within ServiceNow. Jeff demonstrates how to access and view the table's records, highlighting key fields such as 'title', 'table', 'type', and 'additional_fields'. He explains the importance of understanding these fields when creating or managing reports. Jeff also shows how to personalize the list view and configure the table to explore all available fields and their attributes, providing insights into the database structure and relationships between tables.

10:03

📈 Understanding Report Types and Creation Process

Jeff presents a diagram showcasing the over 23 different types of reports and visualizations available in ServiceNow, explaining when each type is ideal for use. He then guides viewers through the process of creating a new report, which involves inserting a new record into the 'sys_report' table. The video covers setting fields like 'sysid', 'title', 'source type', 'report source', 'table', and 'field name'. Jeff also discusses the three methods of creating reports: using the Reports application, ServiceNow Studio, and from an existing list view, demonstrating each method's steps.

15:05

🗓️ Scheduling Reports and Email Distribution

The focus shifts to scheduling reports for automatic execution and email distribution using the 'sys_auto_report' table. Jeff explains the fields within this table and how they facilitate the scheduling process, including specifying the report, users, groups, email addresses, recurrence rate, time of execution, subject, and email body. He demonstrates how to schedule a report via the UI and introduces an alternative method through the 'schedule reports' module, allowing for management and creation of scheduled reports.

20:06

📊 Sharing Reports and Adding Them to Dashboards

The final part of the script covers sharing reports with other users and adding them to dashboards for easy access and visualization. Jeff describes the 'sys_report_users_groups' table, which enables sharing reports with specific users or groups. He shows how to share a report globally, by role, or with selected individuals/groups. Additionally, Jeff explains how to add a report to a dashboard, which involves creating records in related tables that link to the 'PA_dashboard' table. The video concludes with a summary of the reporting features in ServiceNow and an invitation for feedback and subscription to the channel for more educational content.

Keywords

💡ServiceNow

ServiceNow is a cloud-based platform that provides a wide range of services for digital workflows across IT, customer service, security operations, and human resources. In the video, ServiceNow is the central theme as the presenter aims to educate viewers on how to use and administer the platform effectively. The script mentions various functionalities of ServiceNow, emphasizing its role in creating and managing reports, which is a key aspect of utilizing the platform for data analysis and presentation.

💡Data Driven Analysis

Data Driven Analysis is an approach that emphasizes the importance of starting with data when learning about a system or software. In the context of the video, the presenter advocates for this method when learning about ServiceNow, suggesting that understanding the data structure and database tables is fundamental to mastering the platform's functionalities. The video script illustrates this by discussing how almost everything in ServiceNow is a record in the database, highlighting the database as a perfect outline for learning.

💡CSA Certification

The CSA Certification refers to the Certified ServiceNow Administrator credential, which validates an individual's ability to administer the ServiceNow platform. The video mentions this certification as a goal for viewers who wish to become experts at using ServiceNow. The script implies that by learning about ServiceNow's reporting capabilities as discussed in the video, viewers can prepare for the CSA certification examination.

💡Database Tables

Database tables are a fundamental concept in data management, representing structured collections of data stored in a database. In the video, the script focuses on the 'sys_report' table and other related tables that support reporting functionalities within ServiceNow. Understanding these tables is crucial for creating, managing, and scheduling reports, which is a key part of the video's educational content.

💡Reporting Capabilities

Reporting capabilities refer to the features and tools that allow users to create, manage, and present data in a meaningful way. The video script delves into ServiceNow's reporting capabilities, teaching viewers how to create and edit reports, as well as how to publish and share them. This is integral to the video's aim of turning viewers into ServiceNow experts, as reporting is a significant aspect of data presentation and analysis on the platform.

💡Record

In the context of the video, a 'record' refers to an individual entry in a database table, representing a piece of data or information. The script mentions that in ServiceNow, 'just about everything you see is a record in the database somewhere,' emphasizing the platform's reliance on database records for its operations. Understanding records is essential for users to navigate and utilize ServiceNow effectively.

💡Visualization

Visualization in the video pertains to the graphical representation of data, such as through charts, graphs, and other visual formats. The script discusses various types of reports and visualizations available in ServiceNow, like pie charts and bar charts, which are used to present data in an easily digestible and meaningful way. The ability to choose the appropriate visualization type is a key aspect of creating effective reports in ServiceNow.

💡Scheduled Email Reports

Scheduled Email Reports are a feature within ServiceNow that allows users to set up reports to be automatically executed and emailed to interested parties on a recurring basis. The video script explains how to utilize this feature by inserting records into the 'sys_auto_report' table, which is crucial for regular reporting and keeping stakeholders informed without manual intervention.

💡Dashboard

A Dashboard in ServiceNow is a customizable interface that consolidates various performance analytics, reporting widgets, and other data visualizations into a single screen. The video script touches on how to add reports to a dashboard, which is part of the platform's functionality for data presentation. By including reports on a dashboard, users can create a comprehensive view of key performance indicators and other relevant data.

💡ServiceNow Studio

ServiceNow Studio is a low-code development environment within the ServiceNow platform that allows users to create and customize applications without extensive coding. The video script mentions Studio as one of the methods to create new reports, indicating its role in the platform's report generation process. Studio provides a user-friendly interface for users to design and develop reports and other application components.

Highlights

Introduction to a new series of videos aimed at teaching ServiceNow platform expertise.

Emphasis on a data-driven approach to learning ServiceNow's functionality.

The importance of understanding that almost everything in ServiceNow is a database record.

Focus on ServiceNow's reporting capabilities in the video.

Explanation of how to create and manage reports for the CSA certification or expert presentation.

Overview of the platform database tables that support reporting functionality.

Introduction to the 'sys_report' table and its role in storing report records.

Description of four additional tables that support reporting features in ServiceNow.

Jeff Tease's background as a software developer and technical architect.

Belief that learning about software development should be fun and not overcomplicated.

Introduction of the YouTube channel 'ServiceNow Simple' for simplified learning.

Demonstration of how to explore the underlying data model for reporting.

Explanation of the process to create a new report in ServiceNow.

Details on the most commonly used fields when creating reports.

Guide on how to schedule reports to be emailed to users on a recurring basis.

Description of how to share reports with individual users or groups.

Process of adding a report to a ServiceNow dashboard for data presentation.

Conclusion summarizing the video's content on ServiceNow reports.

Transcripts

show me the data that's the theme of a

new series of videos I'm publishing to

teach you all you need to know to become

an expert at using and administering the

servicenow platform you see I'm

convinced that the best way to learn

about servicenow and its functionality

is to start by looking at the data it's

an approach that I call data driven

analysis and learning I was told in my

very first servicenow training session

that when you're working in servicenow

just about everything you see is a

record in the database somewhere and boy

have I learned that that's the truth the

database provides a perfect outline for

learning all about the functionality

that exists within the platform in this

video we focus on servicenow's reporting

capabilities you'll learn all you need

to know about creating and managing

reports to pass the CSA certification

examination or just become an expert at

presenting data in a meaningful way by

the end of this video you'll know all

about the platform database tables that

support the reporting functionality you

know all of the different types of

reports that are available you'll know

how to create and edit reports and

you'll know how to publish and share

those reports to get them in front of

the people that need them show me the

data reports in servicenow show me the

data

hey servicenow simpletons my name is

Jeff tease been a software developer and

Technical architect for over 30 years

I've experienced developing and

designing in lots of different languages

and most recently been spending all of

my time working in servicenow I believe

that learning about it and software

development should be fun and that we

tend to over complicate things the best

solution is usually the simplest that's

why I created the YouTube channel

servicenow simple where I've taught

thousands of people all about servicenow

with a focus on keeping things as simple

as possible if you're new here make sure

you subscribe to the channel as I'm

adding new videos all the time and now

let's get to today's topic reports in

servicenow to begin learning about

servicenow's reporting capabilities

let's have a look at the underlying data

model that supports the functionality

and it's really pretty simple

it all starts with a database table

named sys report and I'll refer to that

as the report Table

this is a system table that's in

servicenow's database that stores a

record for each report that exists

within the instance

when you create a new report or view a

list of existing reports within the

servicenow UI you're inserting or

viewing records in this table in a

second we'll look at the fields that

exist within the report Table that

describe each report but for now just

know that all reports are stored in the

reports table

beyond that there are four other tables

that support the functionality related

to all reporting capabilities

the report Source table provides the

ability to store and reuse what you can

think of as saved queries for retrieving

data from Source tables and populating a

report

each report can have one of these if

desired

the scheduled email of reports table

provides the ability to set up a given

report to execute automatically on a

recurring basis and have it emailed to

interested users a single report can be

set up with zero one or many scheduled

schedule scheduled emails

reports can also be shared directly with

individual users or groups of users via

the report users and groups table

this allows users to access and execute

reports via the UI whenever they like

that's also a one-to-many relationship

and finally a report can be added to one

or more dashboards for displaying

alongside other related data that

capability is made available through a

series of tables and relationships

ultimately ending with the dashboard

table

we'll walk through each of these tables

in more detail in a few minutes but for

now just by analyzing the underlying

data model we can see that servicenow

provides the ability to create and

manage custom reports populate those

reports via reusable stored queries

have reports emailed to users on a

recurring basis and share reports

directly with users groups of users or

via dashboards

now let's focus our attention on the

main report Table

this will teach us all we need to know

in order to create and manage reports in

the platform we'll start by looking at

the fields that exist within the report

Table when I need to do that what I

usually do is I will go to the all menu

and I'll open up the application

navigator and anytime you want to see a

listing of the records that exist within

a table you can enter the table name dot

list in the filter Navigator in this

case the report tables table name is sys

underscore report

and then I'm going to enter dot list and

that will open up a list view of all the

records that exist within the report

Table

we can see here they're listed out and

if we look towards the bottom I can see

that there are 652 records in this table

that means that there are 652 reports

configured in this instance of

servicenow I can also begin to see some

of the attributes that are being stored

for the reports and within the report

Table I can see that there's a field

called title it has the title of the

report there's a field called table and

this is uh populated with the table that

is pop that is populating the data upon

which the report is based here we can

see there is a type field so a report

type and you can begin to see some of

the different types of reports that

exist in servicenow and we'll cover all

of those in a minute and then additional

Fields field name I'll explain to you

what that is here in a bit we can see it

stores who created the report when the

report was updated this is just a small

set to continue to learn more about the

fields that are available within this

table we can click on the gear icon to

personalize this list

in which case we get a listing of all of

the fields that exist within the report

Table

and we can look through this list and

begin to get a very good idea of the

types of things that are being stored

when we create reports and essentially

create records in the report Table one

other way I'll show you to learn more

about the fields within a table is

anytime you're looking at a list View

of the records in a table you can come

up here to any one of the column

headings and click on this context

menu and scroll down and choose

configure table that will actually open

a form for the specific table that we're

looking at in this case it's the report

Table and you can see here's where I got

this is where I learned that the label

of the the report Table is report the

actual name in the database of the

report Table assists underscore report

you can see that it extends a table

application file we don't need to worry

about that at the moment

but down here we can see a related list

of all of the columns that exist within

the report table so the nice thing about

this list is you can sort it you can

Group by you can search for a specific

table but you can also see additional

database level attributes of the field

so for example the field type the

reference if it's a reference field what

table it's referencing this is where I

got my relationships that I put in my my

data model diagram things like the

maximum link the default value

whether or not it's the default display

field and things like that so this is

just another nice handy way of learning

more about a table in the fields that

exist

within that table now I'm not going to

go through all of these fields right now

but I am going to jump over to the

PowerPoint and I'm going to show you a

few of the most commonly used fields

that are used when you create reports

and then we will actually go into the

process of learning how to create a new

report

we saw in the demonstration that the

report Table is made up of 156 different

fields that describe how the report

should behave now I want to step through

eight of the most commonly used fields

and then show you how to create a new

report and populate these fields

first we have the sysid field every

table and service now has this field and

you can think of it as the system

generated unique ID of any record

it's the table's primary key and in this

case it represents the unique ID of a

given report

the title field is a string field that

stores the report title and you'll see

the report title throughout the UI

whenever you're viewing a list of

reports it's usually included on the

output of the report itself

The Source type field is a bit

interesting it's a string field with

valid values of table or data source and

this field tells the platform where to

go for the data I've already mentioned

that reports can be populated from

report Source records that are like

saved queries to use one of those The

Source type field gets populated with

the data source value

otherwise and in most cases The Source

type will be set to table which means

that the table and any filters used to

populate the reporter just stored as

part of the report record itself

the report Source field is the

counterpart to the source type field

when the source type is set to data

source this is the field that specifies

which data source record to use

otherwise and in most cases this Fields

left blank

the table field stores the primary

database table from which the report

data is pulled and the field name field

stores the field within that table table

that the data should be grouped on and

you'll see in our next demonstration why

most reports include a field that is

used for grouping the data

for presentation purposes

the filter field is a special string

type field that tells the platform about

any filtering conditions to apply to

narrow down the data being included in

the report

and finally there's the type field and

that specifies which type of report or

visualization the platform should use

when presenting the report data and to

explain that I'll show you this

nice diagram that lists the different

types of reports available in servicenow

and when each is ideal for use service

now provides over 23 different types of

reports or visualizations out of box

they include lists Box Bar pivots Trends

line control spline area histogram heat

map map maps calendars bubble funnel

pyramid Donuts pie speedometer dial and

single score

each of these might be useful depending

upon your scenario and I'll include a

link in the description box of the video

to this diagram that can help you

explore and determine which report type

might be best for your situation

now let's walk through the process of

creating a new report and remember all

we're really doing here is inserting a

new record into the report Table that we

just talked about

we have three options available for

creating our new report

we can use the reports applications

create new module we can use servicenow

Studio or we can create a new report

from an existing list View and I'll

demonstrate each but let's start by

opening the application navigator and

accessing the reports applications

create new module

and now we simply start populating the

fields which at this point should begin

to look familiar

we'll set the report name and that's

really the title field

and I'll use users by department for the

title of this report

here's that Source type field we spoke

about

I'm going to just leave that as table

I'm not going to use a stored query

and then populate the table field with

the database table that we want to

create our report against

I'm going to use the user table that's

CIS underscore user is the actual name

for this example

now I can click next

to Traverse through each of these tabs

up here or you can also bounce around if

you want

but I'll just go in order

on the type tab you can see

each of the different visualization

types so essentially here we're just

setting that type field

and I'm going to choose the pie chart

for this

now when I click next the tool will

pre-populate a visualization of the

report

looks pretty plain now because it's just

all users

and it takes me to the configure tab

where I can choose my group by field and

several other options you can see here

for this report I'm going to group by

the department

field

clicking next refreshes the report and

also allows me to set some additional

style related properties you can see

those here and there are several of them

remember those 156 fields that exist in

the report Table

you can begin to see how those fields

begin to stack up with all of the

different options that are available for

each of the different report types

I feel good about this report so I'm

going to click save and that's it

we've just inserted a new report record

in the report Table essentially creating

a new report

in servicenow

so let me show you real quickly these

other two options for creating reports

and they're really pretty much the same

thing just different methods of getting

there

if you want to use servicenow Studio you

go to the app Navigator and open up the

studio application it's system

applications studio and Studio opens in

a new tab

and when you use Studio you have to work

within an application scope so you

select the application the report will

be a part of

once you're there

you go to file

create file

choose the reporting section

the report option and then click create

and from here

the tool works exactly the same way it's

just a different way of getting there

and finally the third method of

recreating a report is to start from the

data that will Source the report this is

pretty cool

for example

I can view the records in the user table

by entering CIS user dot list

I can then click the column context menu

for the field I want the report grouped

by it's a department in this case

and then I can select the bar or pie

chart menu item and voila

same place but

this time the fields for the name the

source type the table and the group by

already populated

and you can tweak or change anything

from here

now that we know about reports and how

they get created and managed let's

quickly cover the remainder of the data

model and the related functionality the

rest of this is really all about getting

the reports in front of the eyeballs

that need to see them

let's talk about scheduling first and

what that really means is setting up a

report to automatically execute and get

emailed to an audience on some recurring

basis

the scheduled email of reports table

that sys Auto underscore report is the

table that makes that possible

this table stores a record for every

scheduled email report and includes all

of the fields that we need to know which

report when to execute it and who to

send it to

it has its sysid field or unique

identifier

in the report field that stores a

reference to the sys ID of the report

that's being scheduled

the user's field is a special list type

field that enables a one-to-many

relationship between the scheduled

report and one or more users to whom the

report should be emailed it uses a

reference to the sysid of the user

record in the sys user table

and the group's field does the same

thing as the user field except it stores

references to one or more group records

the email addresses field allows for

sending the report to people that might

not be users of the platform so you can

just think of this as like a list of

manually entered email addresses

the Run field stores a string value

indicating the recurrence rate upon

which the report should be executed and

emailed you can think daily weekly

monthly here or on demand however you

need it the time field tells the report

the time at which the scheduled report

should be executed

the subject field stores the subject of

the email and the introductory message

field stores the actual content body

of the email

and then two more there's a condition

field that allows for writing a script

that sets a condition that must be met

in order for the scheduled email to

execute

and then finally there's a type field

that specifies the type of the

attachment that should be used for the

report whether it's PDF Excel or some

image type

now let's go ahead and schedule our

report for email and remember all we're

really doing here is inserting a record

into the sys Auto report Table

and as always we have a few options for

doing this one way is to just open the

report that we want to schedule and do

it from there to do that

we go to the reports application

View Run module and that opens a list of

all of the reports that

we have access to you can see that

there's some filters here at the top

to display reports created by you

reports that have been shared with you

reports that have been shared globally

or just all of the reports you have

access to

and I'm going to search for the report

title and that was users by Department

and select the report we created to open

it

and here's our report

this is also where you would come to

make changes to a report if you needed

to do that or if you just wanted to run

the report on demand

to schedule the report we'll click on

the sharing icon in the header bar here

and we'll select schedule

now we just populate the fields

remember we're inserting that record

we're going to just populate the fields

using the UI you can name the scheduled

job whatever you like you can see that

the report field

is already populated

I'll populate the user's field with a

couple of users

and I'm going to choose Abraham Lincoln

and Fred Luddy

and I'll also populate the group field

let's say the cab approval group so that

all of the users that are a member of

that group get the emailed report as

well

and I'll include my personal email

I'm going to set the emailed report to

execute monthly let's say on the first

day of each month and we'll leave it

just at midnight

I'm not going to add a condition but you

could do that here by by selecting this

check box and then typing in a script

that sets some condition that must be

met I won't do that for this one

I'll populate the subject of the email

and the email body

I'm going to leave the attachment type

as PDF landscape and click submit and

that is it

we've scheduled our report for email

essentially inserted a new record into

the sys Auto report Table

and real quickly let me show you one

other way to schedule a report

and that is via the report's

application's schedule reports module if

you click that that will open up a list

of all of the reports that are currently

scheduled

we can see that there's only one for

this instance and that's the one that we

just scheduled and from here if you

needed to you could go into that

scheduled report you could make changes

to it you could delete it if you wanted

to or if you wanted to schedule a report

from here

you can just click the new button

to schedule another report

another thing we can do to make our

report available to others is share it

this gives other users of the platform

the ability to open the report and

execute It On Demand whenever they want

the report users and groups table or sys

underscore report underscore users

underscore groups

is the table that makes that possible

this table stores a record for each

individual user or group

that the report is shared with

the table has fields to store the report

being shared and the user or group

to whom the report is being shared

and to make this happen via the UI

we can simply open the report

like we did for scheduling

click the sharing icon again but this

time select share

and here you can see we have options to

share the report globally or globally by

roll

or

we can select individual users

or groups

the last thing I'll cover in this video

on servicenow reports is how to add a

report to a dashboard

dashboards and servicenow enable you to

display multiple performance analytics

reporting and other widgets on a single

screen

the data model that supports dashboards

it is fairly extensive due to the fact

that they can have multiple groups and

tabs and sections and modules I'll do a

separate video covering that but for now

just know that when you add a report to

a dashboard you're essentially creating

a series of Records in related tables

ultimately ending with the dashboard PA

underscore dashboard table

you can add a report to a dashboard a

couple of different ways one way is to

start at the dashboard and then add the

report from there the other way which

I'll demonstrate here is to open the

report like we've done

and click the sharing icon

and select add to dashboard

from there it's simple you just select

the dashboard that you want and the

dashboard tab where you want the report

displayed click add and you've got it

your report will now be displayed as

part of that dashboard

that does it for this video on reports

and servicenow hope you found it helpful

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comments keep your eye out for the next

video and I'll see you in the next one