1. ITCS371 Requirement Gathering Exercise - YourWay

Summary

In the provided script, a company representative discusses the development of a web application to enhance the online sales of their water filtration systems. The conversation with a developer covers the need for product listings, descriptions, photos, price, and technical specifications. They also address the importance of a user-friendly interface, multilingual support, secure customer data handling, and integration with existing financial systems. The goal is to streamline the sales process, improve accessibility, and cater to both local and international customers.

Takeaways

• 😀 The speaker is discussing the development of a web application to sell water filtration systems online.
• 🏢 The company, 'Your Way', is already a significant player in the consumer product market in Thailand.
• 💡 The new web application aims to improve sales by allowing customers to order water filtration systems online, addressing the limitations of the current static website.
• 🕒 The current sales process is slow and limited to working hours, missing out on potential sales during evenings, weekends, and holidays.
• 🛍️ The web application should include a shopping cart feature for customers to select and purchase products online.
• 📈 The speaker has considered the need for the application to support multiple languages, starting with Thai and English, and potentially adding Chinese or Japanese later.
• 📋 The application will require integration with the company's existing Oracle financial system for accounting and record-keeping.
• 🔒 There is a need for secure storage of customer data, including the use of encryption and strong password protection.
• 👥 The application should be user-friendly for both customers and employees, with the expectation that staff can learn to use it within three days.
• 🔍 The application should allow customers to search for products using keywords related to the water filtration systems.
• 📊 The company expects the application to handle a significant number of users, suggesting a requirement to support up to ten thousand simultaneous users.

Q & A

What is the main product that the company sells?

The company sells water filtration systems that clean water and provide it for use.

What is the current issue with the company's sales process?

The sales process is slow because customers cannot order online and must contact sales agents and meet with them for product delivery.

What is the idea proposed to improve the sales of the water filtration system?

The idea is to build a web application to sell the water filtration systems online, making the process more efficient.

What are the current limitations of the company's website?

The website is static, displaying only company information and product lists without the capability for customers to order online.

What are the main features the new web application should have?

The web application should have product photos, descriptions, prices, technical specifications, and the ability for customers to order online.

How should the new system handle product updates?

The system should allow for easy updates to product descriptions and information, reflecting changes such as new models or modifications.

What is the expected user capacity for the web application?

The system should be able to support up to 10,000 users at the same time.

What language considerations are there for the web application?

The web application should initially support Thai and English, with the possibility of adding more languages like Chinese or Japanese in the future.

How should the web application integrate with the company's existing systems?

The web application needs to integrate with the company's financial system from Oracle to record purchases and maintain account balances.

What security measures should the web application have for customer data?

The application should securely store customer data with encryption and require users to log in with a username and strong password.

What is the expected training time for the company's employees to use the new system?

The employees should be able to learn to use the system within two to three days.