Thousands of car dealerships’ operations crippled by cyberattack
Summary
TLDRThousands of car dealerships in the US and Canada faced severe disruptions after a cyberattack on major auto industry software provider CDK Global. The incident left dealers unable to process appointments for maintenance and repairs or complete sales transactions. Major auto companies like Ford, Stellantis, and GM confirmed the impact, with dealers resorting to manual processes. CDK Global is investigating the attack, which is reportedly demanding a ransom in the tens of millions of dollars to restore operations. The outage could last several days, causing delays and manual vehicle orders.
Takeaways
- 🚗 A major cyber attack has affected thousands of car dealerships, causing significant operational disruptions.
- 🔒 The software provider cdk Global was targeted by back-to-back cyber attacks, impacting its services.
- 🇺🇸🇨🇦 Roughly 15,000 auto dealerships in the US and Canada were hit by the cyber attacks.
- 🛠️ Dealers were unable to process appointments for maintenance and repairs, as well as complete sales transactions.
- 🏢 Major auto companies like Ford, Stellantis, and GM confirmed that their dealers were affected by the outage.
- 📋 Manual processes were implemented by many dealers to continue serving customers during the system shutdown.
- 🚫 cdk Global shut down all systems as a precautionary measure and is currently investigating the incident.
- 🤔 The identity of the cyber attackers has not been disclosed by cdk Global, but ransom demands have been reported.
- 💰 Hackers are reportedly demanding tens of millions of dollars in ransom to restore operations.
- ⏳ The duration of the outage is uncertain, with dealers being told it could last several days.
- 📝 Some vehicle orders are being taken manually, reverting to an old-fashioned way of doing business.
Q & A
What is the main issue discussed in the script?
-The script discusses a cyber attack that has crippled operations at thousands of car dealerships, affecting their ability to process appointments and sales transactions.
Which company was targeted by the cyber attack?
-CDK Global, a major auto industry software provider, was targeted by the cyber attack.
How many auto dealerships were affected by the cyber attack?
-Approximately 15,000 auto dealerships in the US and Canada were affected.
What services were impacted by the cyber attack on CDK Global?
-The cyber attack impacted services such as processing appointments for car maintenance and repairs, as well as completing sales transactions including signing buyers up for financing and insurance.
Which major auto companies have confirmed the impact of the outage on their dealers?
-Ford, Stellantis, and GM have confirmed that the outage has impacted some of their dealers.
What measures did CDK Global take in response to the cyber attack?
-CDK Global shut down all systems as a precaution and is currently investigating the incident.
Has CDK Global identified the perpetrators of the cyber attack?
-The script does not mention that CDK Global has identified the perpetrators, but Bloomberg reports that the hackers are demanding ransom in the tens of millions of dollars.
How are the affected car dealers coping with the outage?
-Many dealers are switching to manual processes to serve customers during the outage.
What is the current status of the investigation by CDK Global?
-The script does not provide specific details on the status of the investigation, but it mentions that CDK Global has not responded to ABC's request for comment.
How long are the operations expected to be down according to the dealers?
-Dealers are being told that operations could be down for several days.
What alternative methods are being used by dealers to handle vehicle orders during the outage?
-Some vehicle orders are being handled the old-fashioned way, which implies writing them by hand.
Outlines
🚗 Major Cyber Attack on Auto Dealerships
A significant cyber attack on CDK Global, a major software provider for the auto industry, has severely impacted thousands of car dealerships across the US and Canada. The incident has left dealers unable to process appointments for maintenance and repairs or complete sales transactions, including financing and insurance sign-ups. Major auto companies like Ford, Stellantis, and GM have confirmed the impact on their dealers, who have had to resort to manual processes. CDK Global has shut down its systems as a precaution and is investigating the incident. The hackers are reportedly demanding a ransom in the tens of millions of dollars to restore operations, and the outage could last for several days, causing delays and manual vehicle order processing.
Mindmap
Keywords
💡Cyber attack
💡CDK Global
💡Dealerships
💡Appointments
💡Sales transactions
💡Manual processes
💡Ransom
💡Outage
💡Stellantis
💡GM
💡Old-fashioned
Highlights
Thousands of car dealers in the US and Canada have been affected by a cyber attack.
The cyber attack has crippled operations such as oil changes and sales transactions.
CDK Global, a major auto industry software provider, was hit by back-to-back cyber attacks.
Approximately 15,000 auto dealerships were impacted by the incident.
Dealers were unable to process appointments for maintenance and repairs.
Sales transactions including financing and insurance sign-ups were also affected.
Major auto companies like Ford, Stellantis, and GM confirmed the impact on some of their dealers.
Many dealers switched to manual processes to continue serving customers.
CDK Global shut down all systems as a precaution and is investigating the incident.
The identity of the hackers has not been disclosed by CDK Global.
Bloomberg reports that hackers are demanding tens of millions of dollars in ransom.
The duration of the outage is uncertain, with dealers expecting it to last several days.
Customers may experience delays and some vehicle orders might be taken manually.
The old-fashioned way of writing orders by hand is being utilized as a temporary solution.
The cyber attack has highlighted the vulnerability of the auto industry to such incidents.
The impact on the auto industry could lead to a reevaluation of cybersecurity measures.
Transcripts
the Cyber attack that's crippled
operations of thousands of car dealers
in the last week ABC's Alexis
christopherus is here with more and
Alexis this has caused some serious
problems good morning Serius is right
good morning Whit if you had trouble
getting something as simple as an oil
change at your local car dealer this
past week you're not alone a major Auto
industry software provider cdk Global
says it was hit by back-to-back cyber
attacks on Wednesday crippling business
at roughly 15,000 auto dealerships in
the US and Canada
cdk Global says the hack left thousands
of dealers unable to process
appointments for things like car
maintenance and repairs or complete
sales transactions including signing
buyers up for financing and insurance
now several major auto companies
including Ford stellantis and GM
confirming the outage has impacted some
of their dealers with many switching to
manual processes to serve customers cdk
says it shut down all systems as a
precaution and is investigating the
incident it hasn't said who's be the
cyber attacks but Bloomberg says the
hackers are demanding tens of millions
of dollars in Ransom to restore
operations now as for how long the
outage will last while cdk didn't
respond to ABC's request for comment but
dealers are saying they're being told
operations could be down for several
days so expect possible delays and even
some vehicle orders written by hand the
oldfashioned way ranan taking it old
school thanks Alexis
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