Why Every Small Business Should Use THIS in 2025

Summary

This video focuses on the process of building effective business systems through continuous feedback and empowerment. It emphasizes the importance of defining the 'who' (the person responsible) and providing them with the necessary information and resources to manage tasks. Through a cyclical feedback loop, employees can improve their processes over time, even if mistakes are made. The video stresses the value of external resources, clear metrics, and consistent feedback, all accessible in one place. Ultimately, the goal is to create a sustainable, self-improving system that empowers individuals to take ownership and refine their workflows.

Takeaways

• 😀 Clear ownership is essential: Define who is responsible for each task or process to ensure accountability.
• 😀 Identify the 'who' and the 'how': Assign someone to take ownership of a task and provide them with the necessary tools and information to succeed.
• 😀 Delegating knowledge: If the 'who' doesn't have the necessary expertise, find external resources like consultants, books, or videos to fill the gap.
• 😀 Continuous feedback is crucial: Mistakes are inevitable, but using them as learning opportunities leads to constant improvement of processes.
• 😀 Establishing a cyclical improvement process: Information flows into the person responsible, who applies it and refines the process based on feedback and mistakes.
• 😀 Don't fear mistakes: If something goes wrong, provide feedback, and the person can adjust their approach to improve future performance.
• 😀 Make sure feedback is actionable: Ensuring that the 'who' understands the feedback helps them correct the mistake and adapt the process for better results.
• 😀 Measurement tools are key: You need a system to track progress and improvements in the process, making it measurable and manageable.
• 😀 Create an ecosystem for learning: By constantly feeding information, including successes and failures, you build an environment of continuous growth and refinement.
• 😀 Empower your team: Equip the 'who' with the tools and knowledge to take responsibility and make decisions, fostering autonomy and growth.

Q & A

What is the main purpose of this video?

The main purpose of the video is to explain how to build effective business systems through a continuous learning and feedback loop, focusing on the process of training employees, capturing information, and improving processes over time.

How does the speaker describe the role of the 'who' in the process?

The 'who' in the process is responsible for owning the execution of a business system, ensuring that the right knowledge is applied, and overseeing the development and refinement of processes over time.

What happens if the team already knows what they need to do?

If the team is already knowledgeable, they can take ownership of the process without further involvement from the speaker. They would already know how to handle the tasks and how to improve them.

What should be done if a new process arises that no one knows how to handle?

If no one in the team knows how to handle a new process, the speaker suggests looking for external resources, such as consultants, YouTube tutorials, or books, to fill in the knowledge gaps and help the team implement the process.

What is the importance of the cyclical process mentioned in the video?

The cyclical process ensures that information flows continuously between the team and the processes they are executing. This cycle allows for constant feedback, error correction, and process refinement to improve the system over time.

How does the feedback process work in this system?

In the feedback process, when errors occur, the team member (e.g., Johnny) receives feedback on their mistakes, understands what went wrong, and makes adjustments to the instructions or timing of the process. This helps the process to continuously improve.

Why is it important for the 'who' to provide feedback to the team?

Providing feedback is crucial because it helps correct mistakes, improve processes, and ensure that everyone involved learns and adapts. It also reinforces a cycle of continuous improvement and empowerment for the team.

What role do external resources like consultants and YouTube play in the process?

External resources help provide the necessary knowledge when in-house expertise is lacking. They can fill knowledge gaps, offer insights, and equip the team with the tools and understanding needed to tackle new challenges.

What is meant by 'empowering Johnny' in the context of the video?

Empowering Johnny refers to giving him ownership of the process and the ability to make changes and improvements to it based on feedback. By taking responsibility for his actions and learning from mistakes, Johnny contributes to refining the system.

How does the speaker ensure that the process improvement is measurable?

The speaker mentions that tools will be provided to track the entire process within a browser tab, allowing the business to measure progress, identify errors, and visualize the ongoing improvements in the system.