Video Panduan Komunikasi Efektif tingkatkan Cakupan Imunisasi Kader

Summary

The transcript portrays various communication scenarios at a community health post (posyandu), focusing on the interaction between healthcare workers (such as midwives and health cadres) and mothers. The dialogue covers topics like breastfeeding, immunization, and hygiene. The script highlights the challenges of effective communication, where judgmental language, interruptions, and imposition of traditional views hinder understanding. In contrast, successful communication emphasizes empathy, active listening, and clear, relevant information. The overall message encourages a respectful approach, listening to concerns, and engaging mothers with practical advice while fostering trust and understanding.

Takeaways

• 😀 Effective communication requires empathy, understanding, and respect when engaging with mothers about their children's health.
• 😀 Acknowledging concerns and not rushing to judgment can improve communication, especially when discussing sensitive topics like vaccination or breastfeeding.
• 😀 Health workers should avoid blaming or shaming parents (e.g., about a child's illness), and instead offer constructive advice and reassurance.
• 😀 Listening attentively to the concerns of the mothers and asking open-ended questions helps build trust and improve dialogue.
• 😀 Non-verbal communication (e.g., body language and tone) is just as important as verbal communication in fostering a positive exchange.
• 😀 Providing practical, simple examples and demonstrations can help mothers better understand health recommendations, such as handwashing or breastfeeding.
• 😀 The importance of exclusive breastfeeding for the first six months of a child's life is emphasized, and the risks of formula feeding are discussed.
• 😀 When addressing misconceptions (e.g., about immunizations or formula feeding), health workers should approach the situation delicately without dismissing the family's perspective.
• 😀 Health workers should help mothers feel heard, offering them the space to ask questions and express their concerns before offering advice.
• 😀 The script shows the value of combining knowledge with personal experience to support and guide others, especially for new parents.

Q & A

What are some examples of ineffective communication in the script?

Ineffective communication in the script includes using judgmental language, such as blaming mothers for their child's illness or calling their practices 'wrong,' interrupting mothers while they speak, and disregarding their concerns about health advice. This approach can lead to feelings of guilt or resentment and discourage cooperation.

What communication strategies were shown to be effective in engaging mothers?

Effective communication strategies include empathetic listening, where health workers acknowledge and validate the mothers' concerns. Health workers also provided clear and simple explanations regarding health practices, such as the importance of breastfeeding and immunization. Additionally, hands-on demonstrations, like showing how to properly wash hands, helped in conveying messages more effectively.

How did the communication from the kader and bidan differ in the script?

The kader (community health workers) initially struggled with engaging mothers effectively, using blame and dismissive language, whereas the bidan (midwives) were more empathetic and patient. The bidan used a more supportive approach, listening carefully to the mothers' concerns and providing practical advice, such as encouraging breastfeeding and explaining immunization benefits.

What role does empathy play in effective health communication, according to the script?

Empathy plays a crucial role in effective health communication, as it helps build trust between health workers and mothers. By listening to the mothers' concerns and addressing them respectfully, health workers can guide them more effectively toward healthy practices without causing frustration or alienation.

What are some of the health-related topics discussed in the script?

The script addresses several health topics, including infant care (e.g., exclusive breastfeeding for the first six months), immunization, hygiene practices (e.g., handwashing), and the dangers of formula feeding over breast milk. These topics are presented in the context of community health education to mothers.

Why is there resistance from some mothers to take their children to posyandu for immunization?

Some mothers resist taking their children to posyandu due to misconceptions about immunization, such as the belief that vaccinations will cause severe side effects like fever or other illnesses. They are often influenced by misinformation from family members, such as grandparents, who may hold traditional views about child health.

How can health workers overcome misconceptions about immunization in mothers?

Health workers can overcome misconceptions by providing clear, factual information, explaining the benefits of immunization in preventing serious diseases, and addressing fears in a non-judgmental way. Building trust and ensuring that mothers feel heard can help change their perceptions.

What is the importance of handwashing in preventing diseases like diarrhea, as discussed in the script?

Handwashing with soap is vital in preventing the spread of germs that can cause diseases like diarrhea. The script emphasizes that even if hands do not appear visibly dirty, they can still carry harmful bacteria that may affect children’s health. Health workers demonstrate proper handwashing techniques to reduce the risk of infection.

What message about breastfeeding does the script convey?

The script emphasizes that breast milk is the best form of nutrition for infants, providing all the necessary nutrients for the first six months. It also explains that formula feeding can lead to issues like diarrhea and can be expensive. Mothers are encouraged to breastfeed exclusively and avoid giving water or additional foods.

How does the script suggest dealing with family members' involvement in child-rearing decisions?

The script suggests that health workers should be sensitive to the influence of family members, such as fathers or grandparents, on mothers' decisions. It emphasizes the importance of providing information that is both practical and considerate of the family's opinions, ensuring the mother feels supported in making decisions about her child’s health.